Mckaylee Bouchard and Maeghan Devers did an amazing job transporting my wife. They exhibited tremendous kindness, efficiency, safety and professionalism. We felt safe and cared for every step of the way. read more

Sanchez, Garrido and Gautney were the class act that we needed after a long few days in the hospital! Very professional and friendly! We highly recommend them to transport your loved one. Much appreciation to these three! Thank you!!! read more

Was fortunate enough to have Premier selected by my hospital for a non-emergency transport of my mother home. The young men were professional and provided superior service. Highly recommended! read more

This review is for the DME side of the company. I worked for that part of the company for a very short time. It is the most unorganized, unprofessional company I've ever worked for in my life. So, before I explain why, I'm going to say this. I do thank this company for giving just enough of the tools to get a much better job at much better pay. They hired me on with ALL KINDS of promises of more pay after 3 months, good benefits, ability to move up, yada yada... I thought "sweet! Finally a company I grow with".. lmao! Immediately, I have no uniform (and never got one, btw) they couldn't afford them. ALL of their trucks are wrecked, broken down, or frankenstein'd from other passed graveyard trucks. Mine had no lights and someone was urinating in the back of it. My first two weeks of having the truck the rear end went out. They replaced it with a used rear end that sounded like a transformer transforming. I couldn't even hear myself think in that truck. My first month there I worked tirelessly from 7am-12am sometimes. Only to have ALL THAT OVER AND DOUBLE TIME TAKEN IN TAXES! I worked so much my back went out and I had to leave for 10 days. NEVER ONCE did I put it on the company. I dealt with it alone all the while hearing all crap the people were saying about me being a liar at work. Every single day I went in I had to listen to people tell me all horrible crap my boss would say about me. My boss who was in a relationship with our lead driver btw.. Every weekend they had this horrible dispatcher dispatch my route and completely scree over CONSTANTLY!! They would give me upwards of 11 accounts to do in one day stretching from Colton, all the way to the low desert and act like a**holes when I couldn't get them all done. I would ask about my route and her reply was "Well, it's what we have, so...." That was my answer.. I finally had enough of the unprofessional garbage of that company and walked away. I applied to a rival company and when they Called Premier they said all the girl had to say was horrible things about me. None of that surprised me at all once I got the details of what was said. This is what happens when you let kids run a company and let boss have relationships with the drivers. Who do you think had the favoritism!?? Exactly.. Anyway, please DONT EVER apply for a job on the DME side of this company. I promise you'll regret it within a week. read more

I scheduled transportation for my wheelchair bound father for an appointment at Kaiser. Pick up was at 1 from home and 3pm for the return trip. They were on time for the first pickup but they didn't pick us up until 4:26 pm from Kaiser. My poor dad sat in his wheelchair for an hour and a half as I made numerous calls to see where they were. Needless to say I will never use them again! read more

I work for a hospice in San Bernardino. I can tell you that over my 6 years of working in the industry, Premier Medical Transportation is the absolute worst vendor we have EVER HAD. They are hours late for every trip we schedule for our dying patients, and they will notify us 20-40 minutes after the scheduled pick up time. If you need medical transport for your loved ones, look elsewhere. Calling an uber will be more efficient and a better choice than dealing with these inept clowns. Their dispatchers are clueless and their "leadership" has zero accountability. It's just a matter of time before this joke of a company goes out of business. If customer service, timeliness and accountability aren't for you - then give them a call read more

My Grandmother was already anxiously waiting all day to be transported home from Loma Linda UMC and Premier called to notify her they were running 60 minutes late! She was already scheduled to be discharged at 9PM and they aren't coming now until 10PM!! My Grandma is 90 years old for crying out loud!! So disappointing, they really should have better back up! read more

Just horrible service to sum it up. I scheduled in advance to have my elderly mother picked up from her rehabilitation center to be brought home. You can imagine how excited my family was to have mom come home after being in rehab for 3 long months. We had family drive here to Menifee , from as far as LA. We had plans to greet her as she arrived at a specific time so the food would be hot on the table to celebrate. Mind you that it's New Year's Eve and everyone had plans to leave a certain time to make it to their own party's . Well this company ruined it for everyone!!!!! Everyone's excitement was diminished for them being over hour & half late!!! Absolutely no excuse is acceptable!!!! Stephanie , the scheduler was the only pleasant experience I had. There are many other companies out there.... use Guardian Medical Transport instead!! They're so reliable and professional. I Don't Recommend This Company!!! read more

We used them to transport my I'll mother with dementia from hospital to rehabilitation center. I'm so sorry we used them they where extremely late for transport. The hospital staff informed us they are usually always a couple hours late. read more

One hour and 1/2 and still waiting for pick up from Loma Lynda UMC. So ridiculous. I will sure try another service next time if possible.

On Friday, July 4, 2014, my 74 year old terminally ill mother was to be transported from Loma Linda Medical Center to Poway Healthcare Center. The temperature at Loma Linda at time of transport was in the 90s. Upon the vehicle being started, the check engine light was already on. The two staff, driver and staff in passenger seat rolled their windows down. The air conditioning was turned on but was not working appropriately as even in high mode, there was no cold air being sent towards area of the vehicle where the patient and I were at. The windows of the driver and the front passenger side remained opened throughout the entire transport of the patient. The driver often had to wipe his sweat using a bandana/handkerchief. The staff in the passenger seat eventually fell asleep. The driver was also noted to have been falling asleep and at times drove too close to the vehicle in front of it. When the driver wasn't falling asleep, he made several attempts to adjust the air conditioning and at one point the knob even came off. The driver also was reckless in that he would take his eyes off the road by taking drinks out of his water jug (not cup, JUG). I have photos to substantiate these claims. I contacted the company and the safety officer for Premier Medical Transport replied that based on the internal investigation that the vehicle was reported for repairs afterwards and was repaired. They offered to reduce our charge of $519 by 50%. This is not acceptable as transport of a terminally ill patient in temperatures of 90 degrees or higher are not conducive to anyone even in good health. The transport took almost two hours and this was deplorable service in that my mother and I had no choice than to endure the heat, the scary ride with the driver falling asleep or eyes not on the road - what choice did we have- to be left on the side of the freeway? I would never ever recommend this company again and have shared my experience with Loma Linda Medical Center. read more

This company is absolutely disgusting! I watched a elderly lady sit and wait for 4 hours on a ride that she had schedule. When the lady called they put her on hold for 45 min! then refused to let her speak to a manager! This lady had to call her grandson to come pick her up, he was late to work because of this companies lack of communication and disregard for another human being. This is absolutely gross and a terrible way to do business. I warn everyone to stay away from this company. read more

I needed a medical transport non-emergency for two week period of time. I was referred to premier because they are contracted by Kaiser, according to what I was told Premier was very professional on time and very sensitive to the needs of my client. I was very happy with them especially Crystal and Shauna. Everybody there is great! They said they are available 24 hours a day seven days a week which is such a blessing to know about them for the future. Thank you so much and I really recommend them read more

I used to work here, Tony Myrell was constantly pushing his employees over their limits, he required us to all over promise our Patients/hospitals/insurances and he could not deliver, their famous quote was "do more with less" meaning we have 3 rigs that are barely hanging on but we have to book those rigs to run all day long, according to Tony, every transport should take only 30 minutes. No consideration for patients and their disabilities, to him the patients are just a number. Please reconsider taking your family members else where, Tony and his family are money hungry and do not care about their staff or patients. I left there with sever anxiety and depression from all the trauma, patients complaining about long wait times and the terrible conditions on the rigs. I do not know how these people are still in business. read more

My mother, who is 84 years old, had to wait over 2-1/2 hours in a wheelchair waiting to be picked up from her doctor's appointment. She is suffering from a broken hip and after telling the doctor's office they would be there to pick my mother up "within an hour" the transportation was a no-show. After waiting nearly 1-1/2 hours the doctor's office re contacted Premier and the driver told them they had had delays and they would arrive in 30-40 minutes. We waited another 50 or so minutes and I had the office call Premier a 3rd time and we were told they were responding from Riverside and would arrive ASAP. About 20 minutes later the driver arrived and transported my mother back to her rehabilitation facility. Making someone that elderly, with that type of injury and being way late after giving two estimated times of arrival is unacceptable!! They either need to hire more drivers to cover demand or do a better job of arriving at the time they fix. Not very happy!! read more

Just got a 1400.00 bill from this Company for my Wife. Problem is we've never heard of this Company and she has not been transported by any ambulance or medical transport. What a rip off. Now more energy to fight something we shouldn't have to fight. Besides that even if she had been transported which she wasn't, my wife has insurance. Now I need to see if her insurance was ripped off also. How did they even get her information? Hack it? Makes one wonder what the hell is going on read more

Prompt and very professional. Took really really good care of my terminally ill friend's transportation needs all the while showing nothing but kindness and concern. VERY reliable!! 2 thumbs up for these guys. read more

Saturday August 8th was when my client was suppose to be picked up from the hospital and brought back home , well no drivers were available even though it was 330 in the afternoon , so they said they would pick her up at 630 the next morning , of course they were late , as they were bringing her in , they used a completely different method of transporting than any other company we've worked with before . They had 2 guys transporting her and they still managed to let her slip off the wheel chair and onto the floor , now my client has horrible back and neck pain after being hospitalized for days. By far the worst transporting company I've ever experienced and will never be using them again . As transporting elderly people you would think they would be more trained and empathetic. read more

Just got an interesting call from Shauna at Premier Medical Transport -- 909.433.3939. Transporting Erin a total of 5 miles for 2 Dr. appointments started out at $70. and ended up being $125. PLUS $60. for every hour she uses the gurney. This could take hours. The alternative is to transport her on her back, the back covered in stitches. Nice. When she was in the hospital, we refused to take her home with the IV antibiotic regimen needed to kill what the hospital gave Erin. So, they moved her instead of paying for the bed. Today, Saturday -- with no way to make alternate arrangements --they say pay up for the transport or do it yourself. No one seems to be worried about the stitches today. They like money. So, we will do nothing today but burn their money. Erin isn't 100% and I have nothing better to do than to apply pressure on their checkbook. It's on. Let me think for Premier Medical Transport and Shauna: How about you take the patient and drop her off THEN pick her up when she is done? I would like to send all your kids through college, but I really don't need to pay your attendants $60. per hour to stare at me all day. DROP OFF AND PICK UP. Duh. read more

Unacceptible scheduling.! Scheduled pick up time at 5:45 pm. Transport did not arrive at DaVita Dialysis Pomona until 6:30 pm and that was after I phoned twice. The second time with a severe complaint. An 88 year old dialysis patient with advanced dementia residing in a snf should not be waiting an additional one and one half hour for transport service after already sitting for two and a half hours of treatment!! read more

I would not even give them one star if that was an option. One star is to generous. This was the worst experience for my mother and our family. The transportation had been scheduled a week before to take her to her doctor's appointment from a rehab and return. They were 1-1/2 hour late picking her up at the rehab, making her very late for her doctor's appointment, and then she waited 2 hours for them to pick her up at the doctor's office. They did call to let us know they were running late. We had to call them and as others stated, they would say they were on their way. This is insane for any company to do this. On top of it, they charged over $300 for this horrible service. If you can find another company, use them. We will definitely do our research before we ever use this medical transportation company again. I noticed they have all kinds of great comments about themselves on face book. Ridiculous. read more

Wife has been transported several times in the past 5 years by PMT and although some of the drivers/staff are concerned and helpful, the service has always been an endless wait for pickup. The company also refuses to accept Medi-Cal for billing and we recently received a "past-due" bill showing a late charge...when we were never billed in the first place. Contact with their business office was a joke, the woman who handled the call threatened to send us to collection if we didn't pay up immediately despite my pointing out the lack of prior notification of non-payment by our primary insurer (who also never sent us notice of refusal of payment...thanks UHC!) I conferred with the scheduler at my wife's nursing facility and she said they have had many similar complaints bout PMT and their lack of cooperation and timely service. I advised her not to schedule any more transports for us with this company and suggested that they simply blackball PMT entirely. Apparently this action is under consideration. The sooner this company brings its service into compliance with their competition the better; if not, they need to simply go out of business and leave it to the many more competent services to pick up the slack. read more

Unfortunately a second transport was required for my mother to home hospice care; however, this experience was as good as it gets. The vehicle sent to transport her was functioning properly, arrived in a timely manner, and I was really impressed with the technicians' (Jorge and Pastor) attention to her needs as well as taking care in driving to provide her with as much comfort as possible. read more

This is the worst of the worst.. check engine light on, fuel light on and empty, air bag light on,the a/c did not work in 90+ degree weather, the right rear brake was smoking like a chimney, stunk to high heaven, we rode with my 87 year old mother she had zero air in the back of the van, I was about to pass out in the center seat and my dad was in the front praying the brakes didnt start a car fire with his window down as the only air in the vehicle. This was an inhumane way to transport anyone, what if my mom was alone and no one rolled down a window, the brakes caught on fire, I'm sure the driver would save herself not run into a burning vehicle to untie my mom etc. What a disaster and law suit waiting to happen!! Shame on Regal for putting their insured in harm's way by using this company. Not to mention we arrived late to our appt and waited over an hour to be picked up!!! The only reason I tried to find who regulates them and did contact them. They don't care there is no one they have to answer to. The driver was in tears she couldn't afford to lose her job and according to her this is how it is there, You just pray you get a decent vehicle to drive and if you complain you are fired. read more

I rarely feel compelled to post reviews, but I feel that services provides by Premier Medical Transport out of Colton CA should be shared.: These people need to learn how to tell time. 10 am pick up does not mean, show up 15 minutes early and leave without taking the patient to their appointment , despite the fact that patient shows up at the van at the appointed time. This driver waited only to tell us that she had waited long enough and to make other arrangements with dispatch. Was this driver just feeling a lack of compassion and logic? Maybe, but what a horrible representation of the company. Another incident: I just called for a pick up for a return trip from an appointment for my wheelchair bound aunt. Initial call was at 11 am and they stated that it could take up to an hour but I could call back for a status. I called back 15 minutes later for status. They said that the pick up would indeed take the full hour and to expect the driver at 12:15. So... the timer didn't start when I made the first call? They can't tell time? They don't care? Whatever their excuse, it is unacceptable to an elderly lady in discomfort. Premier can provide less than ideal service because they obviously have secured a contract at Loma Linda University Medical Center. I rated them with 2 stars only because some of the drivers are kind and courteous and seem to give a damn. However, overall, our experience with them has been very unsatisfactory. They should change their company's name to something more appropriate like: Occasionally Adequate Medical Transport. Do not expect good service from them; you'll be disappointed. P.s. 12:15 and still no sign of their transport van. p.p.s. 12:40 and finally getting picked up.... wrong vehicle though. The initial arrangements made by the Loma Linda med office specified gurney transport for the return due to the uncertainty of the condition of the patient following the procedure, with the understanding that the instructions could be modified. When I called for pick up, I made it crystal clear that gurney would be unnecessary. AND that we needed to be picked up at a different building across the street due to the necessity for labs... anyone reading this can probably guess what happened. Furthermore, they stated that since the incorrect vehicle had been dispatched, they could take her, but she would need to be moved from her wheelchair onto the gurney then back onto her wheelchair.... how pleasant for my elderly aunt read more

Late every single time to pick up from appointment. Had to wait 3 hours to get picked up cause the dispatcher told the drivers I was never dropped off. Today, dispatcher gave the wrong address so they went to the wrong location. Very sloppy and don't trust at all. read more

I called this morning the day after Christmas for transport this afternoon and they were there and the guy was awesome did a great job!! I called many places and only two answered the phone. Great customer service to Premier too many companies don't care about customer service anymore so I have to give Premier medical transport an awesome review. Thank you read more

Had to schedule a private ambulance to pick my 86 year old father from the hospital. They could not do it until 9:00 p.m. since they were busy. I agreed and waited for them to call regarding a credit card. Called them at 8:30 p.m. to give it to them and they assured me that my father would be picked up at 9:00 p.m. Next day found out from my father that they did not get there until almost midnight. He was so tired and weak they had to use a gurney to pick him up. Spoke with supervisor who is checking on what happened. He was suppose to get back to me on Friday, but did not. I intend to contact them again on Monday and get some compensation since they did not fulfill their end of the contract. Pomona Valley Hospital needs to check into another source for this type of transportation when family members do not live close enough to pick the patient up. read more

This company is horrible. My 81 year old grandpa is in a Skilled Nursing facility because he recently suffered a stroke and needed to see his orthopedist for a shoulder injury. They showed up to pick him up 1 1/2 hours late so he was late to his appointment which made his stay at the doctor's office a lot longer than it had to be. When they called for his pick up they said it would be no longer than 30 minutes. When they didn't show up my grandma called them and called them and they kept saying 15-20 minutes and when they didn't show up 2 hours later my grandma called the paramedics to get a ride and they were finally able to get Premier to pick them up after 6pm and the doctor's office was closed by then and it was cold outside. How can this company in good conscious leave 80 year old people waiting that long for a pickup? I don't think they even deserve 1 star but I had to choose something. I will be letting everyone I know to NEVER use this company. read more

I work here as a supervisor. I have never seen the owner give a raise to some one that diserved it. The owner is constantly cutting costs at the expense of the employees and customers. I would never let this company take me home from the hospital. The ambulances and vans we use are not cared for and barely pass inspection. Some are held together with ducked tape. read more

this was the medical transport used to transport my grandma to skilled nursing home. they were on time, friendly and most of all very carring toward my grandma and our family. we are glad to recommend them to anyone needed non emergency transport! thank you premier! read more