A home buying process can be overwhelming and time consuming, but my loan officer, Joselyn Nieves,…read moremade this process easy to understand and delightful. She was so personable and took the time to both answer my questions - even those which I didn't know to ask. Her regular follow-up and dedication to her profession led to an amazing home buying experience for me. I recommend anyone that chooses to do business with PennyMac ask to work with Joselyn if you want top-tier service and confidence in buying a home.

Penny mac is horrible they don't care bout their clients. We had a mortgage with them for 10 years…read more Never missed a payment always on time. Our house burned down and we paid off our mortgage. PennyMac was supposed to send us the difference so that we could build our new house. They lost the check. We sent our request by electronic and by mail as requested and over 30 days later they still have our money. They not sure, how they sent it back to us. They are doing nothing to expedite getting us our money. If they cancel the check and reissue it, that will take about another 20 days. If we sit here and wait it could still take another 20 days and no one is actually trying to help us.

I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

They made the financing part of home buying process quick and easy. Amazing Communication! I was…read moreguided through the whole process by Franco and his always friendly team.

Scott helped guide me through my home buying process! He made sure I got the best deal and made me…read morefeel comfortable in my decision. Thank you.

This was a really frustrating and disappointing experience for us. We were told our loan would…read moreclose by a certain date, but due to thier poor communication with the appraiser and an inaccurate report we missed that deadline and had to pay for a revised appraisal ourselves . later we were told the loan terms had to change to hgher rate and fee because of how our company is structured - something we had disclosed from the start. After weeks of delays and unexpected costs, we had to switch lenders to move forward. It was a stressful and disappointing process that could have been avoided with better communication and attention to detail. We regret not going with other lender from the beginning.

So far Rock on refinance experience. Still waiting on the close date but hopefully we get ther next…read moreweek Ron Simmons

I rarely leave reviews, but I feel compelled to share my experience in hopes that it helps future…read moreborrowers. I began my cash-out refinance at the end of May with the expectation that the process would move forward in a reasonable amount of time. Instead, it is now well into July, and my loan still has not been finalized. The most frustrating part has not even been the delay itself--it's the lack of clear communication. For the past couple of weeks, I have repeatedly been told that my file is "with underwriting for final review" and that we are "just waiting for final sign-off" before being cleared to close. Unfortunately, I have heard essentially the same update over and over without any meaningful progress or explanation. Throughout this process, I have promptly provided every document requested of me. My appraisal was completed, the FHA case number issue was resolved, and every time I ask for an update, I continue to receive the same generic response that we are almost there. If there is a specific issue holding up my loan, I believe that should be communicated honestly and transparently. If there isn't, then the file should be moving forward. Buying or refinancing a home is already stressful enough. Borrowers deserve timely communication, realistic expectations, and straightforward answers. Instead, I have spent weeks wondering whether anything is actually happening behind the scenes because I have received very little information beyond "it's still in underwriting." At this point, if I were not already so far into the process, I would have seriously considered taking my business elsewhere. I understand that delays can happen in the mortgage industry, but keeping customers in the dark for weeks with little more than repeated assurances is not acceptable customer service. I hope the company takes this feedback seriously and works to improve communication and accountability throughout the loan process. A simple, honest explanation goes a long way and would have made this experience far less frustrating

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

Roseann Shannon at 5 Star handled my home purchase. She and the team were great to work with,…read moreanswering my questions, handling issues as needed (there are always issues). They helped me through the process and gave me a great rate.

Jen was personable, timely, and extremely knowledgeable. I would recommend her to anyone asking!…read more No reservations at all. I trust her expertise and advise explicitly.

If you want to get into a house Jen is your girl. I've been in contact with her for over a year and…read moreshe is very straight forward. She helped my husband and I fix our credit so we can get a lower interest rate and she is always on it. I called her mid June and we closed on our house on August 30th. Being that we are first time homebuyers she made the entire process stress free. I would recommend her to anyone! She is so awesome!

Athena Paquette was our incredible Mortgage Advisor. We are first time buyers and of course that…read moremeans we were worried about everything. Athena held our hands throughout and we are just about done, but had to take the time to commend her efforts, care, and our overall experience. Athena not only took care of her responsibilities, but would reach out to all others involved in the process to make sure they performed and made themselves available to assist us as needed. The personal attention we felt was top notch and I have only experienced that on extremely rare occasions. Good to see that people like Athena are out there and go above and beyond to help their customer. Highly recommend. Athena (if you read this), thank you again for all your assistance, your service was/is top notch. Thank you, thank you, thank you!

My journey with Sophie started with her responding on a holiday acknowledging my application - she…read morehas consistently been responsive and informative. Sophie is a mentor and teacher at heart without being condescending - she also is detail oriented, not to mention having great fee, highly competitive fees and access to various programs and options as a broker. I highly recommend Sophie, as she responds quickly with great guidance and a wealth of experience.

Had the pleasure of working with Paul and his team. He definitely went above and beyond my…read moreexpectations, got me a great deal, and made my experience as a first time home buyer extremely easy. He was able to get my loan approved after two failed attempts with two other lenders. He's very knowledgeable and guided me every step of the way. I would 100% recommend him.

Yay ! I'm officially a home owner in Salt Lake City !! Couldn't be any happier with this location…read moredowntown! Huge shout out to Paul Hasna with Security National Mortgage! Pauls been working with me for 10 +months , patiently letting me weigh all of my options while I change my mind a million times. I found something and they made it happen, all when I was out of the country 50% of the time. I had the best experience possible ! You think you may have an idea, but you don't. Every loan , every home, is different. Paul was beyond accommodating when answering any questions that came to mind, and helped reassure my decisions. I had no doubts whatsoever that I wasn't getting the best deal possible or they weren't working fully on my behalf. I'm walking into a home with an awesome amount of equity already ! I am extremely great full I chose Security National Mortgage. Being self employed sometimes makes you think you have limited options, it's definitely more work and I appreciate all the time that was put into my situation , finding me the best loans and interest rates possible. I am so happy with my place downtown ! Thank you Paul !!

We found this lender to be extremely misleading beginning with our initial contact. After 5 months…read moreof working with them and supplying all the necessary documentation (we had to send the same documents 3 times before they acknowledged receipt), being shuffled to 3 different loan officers because of staff turnover, and contacting them via email, phone, and voicemail for status reports for 3-4 weeks at a time with no response long after the appraisal and initial notary visit had taken place, we decided this lender was not trustworthy. The lender kept changing the terms and rates throughout the process. We've dealt with other lenders that honestly represented themselves and their loan information accurately and have a very positive working relationship with them. Homecision is not worthy of your business.

From the owner: We make home loans simple! Our mortgage loan officers are here to help walk you through the…read moredecision-making and application process, ensuring you are fully satisfied with and confident in the loan product you choose. Because of the time and careful attention we devote to each client from the very start of the mortgage journey,

Allison is a fantastic realtor. My family and I needed to sell my aunt's house immediately in…read morenorthwestern Las Vegas when she passed away and Allison helped us do that. It was the first time my family had to sell a house and we live in the Bay Area, California so we needed a trusted realtor who would work well with us remotely. We searched online and even got referrals from friends, but after speaking with multiple agents, we realized that Allison was the person we wanted to work with. We found her on Yelp, read her reviews, did some research, and decided to give her a call. Allison made us feel comfortable from the beginning and guided us well throughout the entire selling process. She has good people skills and is very knowledgeable. When we initially called her, she listened to our family's situation and the challenges we had before she offered her services and explained how she could help. When we met in person, she educated us on the local housing market and provided strategies on how we could sell the house. She told us all the things that needed to be done to get the house market-ready. During the negotiation phase with buyers, she educated us more and helped us make smart counter offers. We felt really at-ease and confident the entire time we worked with her, and at the end we were able to sell my aunt's house quickly and at the price we wanted. Working with Allison remotely was great. We flew to Las Vegas only once to meet her and the rest of our communication were through phone calls, texts, and emails. Allison was able to oversee the house and handled most of the things that needed to be done like getting the vendors over to do certain renovations and making sure their quality of work was good. This helped us a lot because we didn't need to travel back and forth to Las Vegas to do these things. In addition, she was accommodating to our busy schedule and was responsive, which was important to us. She was quick to get back to us whenever we needed to get a hold of her and she updated us frequently. One particular thing we really liked about Allison is that she's very resourceful. She had trusted vendors for all the things we needed to do for the house to get it market-ready. She had contacts for painters, cleaners, handymen, roofers, photographers, and so forth. Already grieving and feeling stressed from my aunt's passing and having to arrange her funeral, we were glad that we didn't have to research much to find these vendors because she already knew people that we could call. Ultimately, we were happy with all the services we received from Allison and we would work with her again if the opportunity arises.

We are extremely grateful to our listing agent, Allison, and her assistant, Erin, for doing an…read moreoutstanding job selling our rental condo in Las Vegas. We are remote landlords, and this was our second time working with Allison to sell a rental property in Las Vegas. The first sale took place in spring 2022 when the housing market was very strong. However, when we decided to sell our last rental condo in early October 2025, the timing was much more challenging. We had to list during the holiday season in a much weaker market, and the condo was bit older. Despite these challenges, Allison guided us through every step of the process with professionalism, exceptional market knowledge, extensive experience, tireless dedication, and great care. From the very beginning in early October, Allison visited our condo to have a thorough initial inspection. She provided excellent advice and practical suggestions for repairs and remodeling before listing. After the kitchen remodel and other updates, the condo looked more modern and attractive. Allison and Erin also did a beautiful staging and arranged high-quality professional photography and a 3D tour, ensuring the property was presented at its best. With detailed market research and a smart marketing strategy, Allison helped generate multiple offers within just days of listing, effectively creating a seller's market for our condo even in a difficult market. After the buyer's inspection, Allison continued to support us by referring reliable, honest contractors who completed repairs at very reasonable prices, making the process much less stressful for us as out-of-town owners. We also experienced a longer escrow period due to reason beyond our control. Throughout this time, Allison advised us to remain patient, kept us well informed, and confidently guided us through the process. Since we were not local, Allison went above and beyond, handling many additional tasks on our behalf to ensure everything stayed on track. Despite the tough market conditions, we successfully sold our condo at a price we were very happy with. We truly couldn't have asked for a better experience or more outstanding service from Allison and Erin. Allison has exceptional knowledge, skills, and experience, and most importantly, she genuinely cares about her clients. We highly recommend Allison to anyone looking to buy or sell a home in Las Vegas. You will be very happy to have Allison as your agent!