Mike Goehring and the mechanic were SO helpful in the diagnosis of our jeep. We were traveling from…read moreAZ, and they diagnosed the problem and explained to check our oil every 1000 because they believed we were burning oil. We traveled 1700 miles to Illinois and another 3700 taking the long way home going North through Wyoming and Montana. We bought 3 quarts of oil to take with and used 2 1/2 quarts on the long journey home. Excellent service! SO grateful for their insight and instructions. Thank you!

I had my Ram serviced at River Front Ram, where they replaced my water pump in September 2025. In…read moreDecember, I noticed coolant leaking onto my driveway and brought it back to them. Instead of standing behind their work, I was told I'd have to pay $250 just for diagnostics, and that it would be three weeks before they could even inspect it. They refused to put it on a lift or do a basic check. I took the truck to Naperville Ram, and within minutes they identified the issue: River Front did not install the proper OEM clamps during the original repair. This was a basic installation mistake. River Front refused responsibility and tried to charge me again to fix their own error. If you care about quality work or accountability, take your vehicle elsewhere.

After speaking with Nick Smiley about my experience, he took the time to listen to my concerns and…read moreapologized for the way I was treated by his staff. He assured me that this is not the standard he expects his store to operate under. I truly appreciate the professionalism and respect Nick Smiley showed by hearing me out and addressing the situation directly.

I had an excellent experience working with Dako at gerald Aurora Hyundai. He helped me transition…read moreout of my 3-year lease on a 2023 Santa Fe and into a brand-new 2026 Santa Fe Limited--exactly what I wanted, down to the exterior and interior colors. The interior quality is phenomenal, and I absolutely love the car. Dako was transparent, knowledgeable, organized, and extremely efficient. I told him my budget upfront, and there was no back-and-forth--he worked hard to get me exactly where I needed to be. The entire process was smooth, clear, quick, and completely transparent, with no hidden fees. He was attentive, detail-oriented, and very respectful of my time. The whole team at Gerald Hyundai was professional, welcoming, and never pushy. This is my fifth lease with Hyundai, and I couldn't be happier. The 2026 Santa Fe is a completely different vehicle--it drives beautifully, feels incredibly solid on the road, and gives me a lot of confidence. I highly recommend Dako if you're looking for a great, stress-free car-buying experience.

Friendly salespersons, clean dealership, good location…read more We were unable to strike a deal the first time around the first time I came here in Jan. 2021, but was able to come to a deal on another in May 2021.

Leased my new Kia from these guys 11/17/25. Great…read moreexperience. Fair pricing, accommodating service and customer oriented. I didn't feel pushed into extras and I also really enjoyed their sales consultant Adil- he's a very good guy. Tim Slattery worked out a deal for me that I would call fair- he was very transparent and not at all condescending like some other locations sales managers. I'd go back to get my next vehicle there in the future if these guys are still around.

No transparency regarding tradein appraisal. Answered questions well regarding vehicle purchase.read more

I brought my 2024 Crosstrek in for its scheduled 30,000‑mile maintenance on 01/29/26. I waited…read morewhile the work was done. My service advisor was Daniel Ferencak, and the technician was Nick Leduc. When I was driving home, I noticed a burning smell coming through the vents. By the time I got home, smoke was coming from under the hood. When I opened it, I found oil spilled all over the area around the filter and across the skid plate, creating a strong, foul‑smelling mess. This wasn't a small oversight -- it was a safety issue. I called the service department right away and, as usual, was put on hold for a long time. I opted for a call‑back, but instead of anyone from service, I got their outsourced call‑back service. When I asked to be transferred, I was put on hold again. The only person who actually helped was George in Parts, who physically walked over to service and told them to call me. (I only spoke to George because I chose Parts in the department options on the main line. He answered right away, something that never happens in the service department.) When service finally called me, I got the standard script: "That is completely unacceptable! Customer satisfaction is our top priority!" While on the phone, I walked around my vehicle and discovered the technician had left the wheel lock attached to my lug nut. Another careless mistake. Because it was close to closing time, they asked me to bring the car back the next day. I told them I had to work. I asked about Saturday and was told no -- they "only have one team" then. And that was it. No follow‑up. No appointment. No offer to fix the mess they created. Nothing. I ended up googling how to clean the oil mess up and went to the auto parts store and purchased what I needed to clean it up the best I could. The burning smell and smoke finally went away after a week of driving. My takeaway? If you're stuck using this service department because of a contract, do not leave the lot without checking their work yourself. Pop the hood. Look for tools left behind. Check for leaks. Walk around the vehicle. Start it and wait to see if anything smokes or smells. Because clearly, they won't catch or care about their own mistakes. This appointment was a terrible experience, and Gerald Subaru absolutely lived up to the stereotype of dealerships that say all the right things, but don't actually care AT ALL about their customers.

Purchasing a vehicle is already a big decision--but doing it as a sole provider, when your only…read morevehicle suddenly becomes inoperable, is a whole different level of stress. I walked into Gerald Ford feeling overwhelmed, pressed for time, and honestly a little defeated. I needed something reliable fast--not just for work, but for my family's day-to-day life. From the moment I arrived, the team completely changed that experience for me. Fabian, my salesperson, was patient, understanding, and never made me feel rushed or pressured. He truly listened and worked with urgency and care to find the right fit for my situation. Josh Rodriguez in financing made what could have been a stressful process feel smooth and manageable--he explained everything clearly and made sure I was comfortable every step of the way. What really stood out was the personal touch. I even had the opportunity to meet the owner, who took the time to check in, interact, and make sure every single need I had was covered. That level of care is rare and speaks volumes about how they run their business. They turned what felt like a crisis into a supported, seamless experience. I left not only with a vehicle, but with peace of mind--and that means everything when you're carrying the responsibility of providing for your family. Highly recommend Gerald Ford to anyone, especially if you're navigating a stressful or unexpected situation.

Do not know why others have posted a mid-review. It's a clean, friendly, fast, and does good work!read more

DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!! I was informed by another Subaru dealership that the…read moreservices I was paying for were NOT done. All of my services were done there except the last two. So, for every oil change that I also requested my tires be rotated the rotation was not done. My tires on my new car never even made it to 34,000 miles. Prior to this my check engine light came on and they scared me into believing my car was not safe to drive but, when my husband called them out on it, they back tracked fast! I was going to take it to Gerald and asked for a loaner. I do not live or work anywhere near them. but i purchased my car there. I was told they had to diagnose it before I could get a car. I am done with this dealership and hopefully this reaches others before they have the same problems.

Before yo u buy a car here and get excited over the Lifetime warranty, Call the service department…read moreand time the call. You will be answered by an operator who is nothing more than a gatekeeper to keep you from talking to anyone who has any knowledge of your vehicle. In fact, I don't think these operators are even on the property. I made an appointment to get 4 new tires.... I brought the car in. Moments later the service guy "Mike" came out, said they made a mistake and they don't have the tire in stock. So he gave me a loner and said they whirl order the tire and it would be done tomorrow. (Friday) The next day I called twice. I finally got an answer from Mike who said the tires still were not in. Maybe the next day (Saturday) The next day I called and called and only was able to talk to the Gatekeeper/Operator who told me that this "Mike" guy was sent a message to call me. NOBODY ever called back. So, I knew I was not getting me car back and I knew it wouldn't;t be until Monday because Sunday they are closed. Monday I called them three times. Never got a chance to talk to anybody but that operator/gatekeeper again. Now I am worried the car was stolen or damaged and they are afraid to tell me. So, I started going on their Facebook and social media and posting what was happening. I also left a message with the sales department and the parts department as well as leaving a message on that automated chat on their website for someone to please call me! Soon, I got a text from "Mark" the service manager who said he would call me first thing in the morning once he got in and got to the bottom of this. Next morning- it's 10:30 am.... still no calls. I finally called today Tuesday! (for those keeping score they have had my car 5 days now) I finally got through to the original "Mike" guy, who apologized and told me my tires were NEVER ORDERED. The M IGHT be in today and the car MIGHT be done today.... SUBARUS ARE GREAT AND I LOVE THIS CAR!!! But Gerald Subaru dies not measure up to the service Subaru provides. Buy from a different Subaru dealer and avoid anything with the name Gerald on it. They've let the place go to Hell completely and avoid phone calls instead of being receptive.

Went into test drive a Genesis and bought one. Excellent service & Brian was a great salesman…read more Odis quickly got us thru the paperwork. I highly recommend this dealership. Tons of cars to choose from.

Dwayne williams ​Dwayne williams​…read moreBuyers beware!!!!!! Purchased new 2025 G80 Prestige 2.5t cavendish red they did not have is stock at the time. Was dealing with CJ he told he would see he could fine one. Most dealers would try to talk you into different color by CJ found it and had on his lot in 2 days.We made the deal and I assumed we were done car was delivered and it had a 90 day temp plate. I had not received my plate after 45 days so I called in and was told they get up to 90 days to send to me. Nick was my sales person he was great very efficient and always called or texted me back. Now the bad part I was called today by someone I didn't really listened to what said name was but he was arrogant, disrespectful I told him I showed that I paid $503 for registration fees. He told that a 3rd party vendor handles there dmv fees and registration for them.he said they let him know today that they needed an additional $446 to complete my registration. I said so someone in the finance dept made a mistake and calculated wrong and now he expects me too pay the additional amount. This comes 10 week after I've had the car? I'm upset because there is only 2 weeks left before it expires. C Good customer service to means.Any calculations after 10 weeks of ownership the dealership should have taken care of it. This a dealership thing once the deal is done the customer service end. UPDATE! As of 8/25/2025 my temporary 90 day registration has expired and I DO NOT have my new license plates. As I stated above on the 80th day they didn't call me to tell me that my registration would be late. This dealer had the nerve to ask for an additional $446.00 for my registration that would expire in the next 10 days. Now we are forced to not drive our car until the plate comes which they can't tell us when that will be because they use a very bad 3rd party registration company.As you can see the owner responded to my survey saying he/she would look into it.As of the wring of this update I have not heard from anyone at Genesis of North Aurora. Be careful and ask questions and what they tell you get in writing this dealership back office or whoever handles registration seems to be very incompetent.