Had a fantastic experience here. Took my SUV in for detailing. Excellent work by Chris. Made…read moremy 6 year old Paint look nearly new. I plan to be back.

Chris and Matt have applied ceramic coatings to both of my cars and also paint protection film to…read moreone of the cars. They did a great job and the cars are ready for a concours event. They clearly differentiate the variety of products and levels of protection and cost. They aren't pushy and they treat my cars with the same level of detailed care as I do.

I just had my 2023 Nissan Frontier undercoated with Fluid Film and had a Scorpion liner sprayed in…read morethe bed. Kaylinn and her dad (whose name I unfortunately did not get) did an excellent job with both tasks. They were friendly, courteous and professional in their demeanor. As the tie down hooks in the bed are bolted verses welded in place, I asked Kaylinn's dad if he could remove them prior to spraying the bedliner. He not only readily agreed but offered to powder coat them, any color, gratis. (I didn't take him up on it, but I was very appreciative of the offer.) The job was done in a timely manner and at a very fair price. I highly recommend Midwest Customs!

Work in progress! OMG I love the rims and blades!!! Professional work! Can't wait for the next…read morestep! Love it!!!

Fantastic full-service hand wash smack in the middle of St. Chuck! Love it! The price is fair and…read morethe work excellent. There's typically a l-o-n-g wait time, but the result is well worth it. One suggestion I have for them is to wash the inside of the windshield before the vehicle gets out into the sun - every visit I've needed a "sparkle re-do" when to get rid of the sun-smears when arriving home - a small price to pay IMO. In all LOVE this place and the great people who work there.

We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

Shoppers BEEARE I leased a second car and the second time they lye to customers about the free…read morepayments so NEW CAR customer please be careful get everything in writing she sales people here do NOT keep their words they suck you to buying or lessening and they do not come through with their word I keep coming back to talk to the managers and also for selling a Vehicle with a recall. The manager told me he could not help it well we will see with the consumer report what they can help us with Agh they sold us a defected car. The car had a recall and the entire inside is chewed up. I came here for an oil change and rotation they never even bother to do it. The manager sat down pointing his finger at my face that they were going to do it again and they never changed the oil. I told him that hood was never even open

Never again will I return. This place isn't what it used to be. They've been servicing my car for…read morethe past 6yrs, 2014 Equinox. I've done everything they recommended to keep my car in the best condition. 91,000 miles, and my car is making a knocking sound when start and turn. I take in for diagnosis, they said engine needs replacement because engine oil was low, $8,000 to replace. I'm thinking "I've driven 1,000 miles since my last oil change with you guys". Then an older-older sales guy says "it happens", $5,000 for you car if you buy a car today. Then he follows me to the service department and stands there quietly not allowing me to speak with service tech. Then he takes the print out of my diagnostic reports. Walks me to cashier. The whole process was odd. I've lost all trust in this place and will never return. Under current leadership and conditions, this place will be closed in the near future. Also, paid $160 for a diagnostic report, but didn't receive a report, just a note on the receipt. After years of loyalty, I will no longer return.

This place is awesome. My rims on my tires go scratch from my stupidity. I was so upset at…read moremyself. But this hidden gem fix all my problems away. They did a great job. You couldn't even tell!! Customer service was great. I highly recommend this place

They still do a great job, but at an (unannounced) 80% price increase. From 100 bucks to 180 plus…read more3% surcharge for credit cards. Shop around.

The car arrived safe and sound, which I am grateful for. The driver didn't speak a LOT of English,…read morebut he was very nice, which I am also grateful for. I feel like Montway was a bit deceptive in the quote however. The initial quote was raised because the car was "modified", but in reality it had been stretched 1.5 ft in the front. This was not an issue for the transport, as the driver had a trailer that hauled 2-3 vehicles. Montway rep said on the phone that $200-$300 would be charged to my credit card and the rest would go to the driver, and I received an email stating that $1370 would be owed to the driver on delivery. In reality, Montway charged my card $499, and sent another email stating to only pay the driver $1,100, which I did, but it felt deceptive. I am guessing that Montway got a way better deal from the driver than they anticipated, and instead of passing some of that saving on to me, or explaining, they just charged my card double what the rep said they would and kept all of the profit. Also, the rep promised tracking, which never happened - we had to call the driver a couple of times to find out the delivery time, because he hit traffic (which I understand he cannot control) and got held up by a couple of hours. All in all, it is done, but Montway didn't leave the best impression overall as a transport broker. Grateful I had a better driver than some of these other reviews...

I hired Montway to transport my personal vehicle to another state as part of my move…read more Because the shipping cost was high enough to exceed my credit card limit, Montway proposed splitting the payment: a deposit by credit card and the remaining balance in cash. I agreed to this arrangement. I was also told that paying the balance in cash would qualify me for a discount. However, as soon as I provided my credit card information, communication completely stopped. Instead of charging only the agreed deposit, Montway charged my credit card for more than the full agreed amount without my authorization. As a result, my credit card exceeded its limit. Since then, I have repeatedly tried to contact Montway by phone and email, but I have received no meaningful response. The only emails I continue to receive are automated messages demanding that I approve my credit card payment. To be fair, the carrier that Montway assigned was professional, courteous, and did an excellent job transporting my vehicle. They are not responsible for this issue. My complaint is entirely about Montway's billing practices and customer service. It is also concerning that the transportation proceeded normally while the payment dispute remained completely unresolved. At this point, I genuinely don't know how to resolve the situation. I expected clear communication and honest billing, but instead I was left with an overcharged credit card and no way to get answers. Based on my experience, I cannot recommend Montway.

I was scheduled to be picked up at 1:30pm in Aurora for a 2:30pm appointment in Downers Grove. The…read moreappointment was for my 90 year old father to go for his initial consult at a neuro-surgeon's office. We got 5 blocks away from the pick-up when I realized I left the imaging disc's on the counter at home. The driver told me he couldn't go back. I told him the appointment would be meaningless without the disc's. He called the office and his dispatcher Carmen said "You're already behind. No, you can't go back". So I then canceled the trip and had the driver take me back home and just drop us off. No effort was made to accommodate us at all. Super disappointed. To add insult to injury, Freedom told me they're still going to charge me. Do better Freedom 1st!

Freedom First is only company I would really recommend to anyone for safe transportation for a…read morefamily member!!!! . The last few days have been extreme;y frustrating because of my husband's medical condition , but I found a wonderful person to help us solve the issues!! Her name is Carmen, she is" kind , understanding and empathetic", and provided great care to my husband. She is "Par Excellent!" Without her, I would not know how to take care of my husband to his center for treatment. She is Wonderful young lady!! This transportation company the dispatcher and driver provided great customer service, They are more than 5 points in this review! The owner of the company is very caring man, too! We were blessed to fine them!!! Frances

We recently had our 2021 Porsche Panamera serviced at Porsche Barrington for a documented…read morecold-weather front suspension noise. The noise issue was resolved under warranty, and we appreciate that. However, during the repair it was noted that both front axle shafts were seized due to corrosion and were reused. We had reasonable questions about long-term reliability, including whether spline conditioning, anti-seize application, and hub bearing inspection were performed to prevent repeat failure as none of this was documented on the paperwork we received. Our concern was not about the immediate repair. It was about future durability once the vehicle is out of warranty. When we contacted the dealership to ask for clarification, both Kevin Sutor, the service advisor and Frank Farenzena, the service manager were dismissive. Rather than addressing the technical concerns directly or offering documentation, the conversation became defensive with Frank ending the call abruptly. We were not requesting free work or disputing the repair outcome. We were asking reasonable, informed questions about preventative measures on a premium vehicle. The repair may meet minimum technical standards, but the handling of legitimate customer concerns did not reflect the level of professionalism we expect from a Porsche dealership. We hope management will review this matter and ensure future customers who ask informed questions are met with transparency and respect.

Had a fantastic experience purchasing my CPO 2024 Porsche Cayenne from Porsche Barrington. Austin…read morePianovski, Andrew, and Amin Smith were great to work with, and I really appreciated working with one person throughout the whole process. Huge thanks to Amin for making the deal happen--no pressure, just a smooth and enjoyable car-buying experience. Highly recommend!