Don't recommend cars from here got a car last summer from them did not mention the car's history I…read morewent online and went to car fax found out they car was crashed front end and has structural damage after 4 months of owning the car transmission went out and had to replace it as well as they radiator was cracked

Great service, very helpful, they helped me get a very good interest rate. Overall great business…read more Very happy with my purchase. 100% recommend coming to Durango Auto Group.

Even during the construction process, Honda has streamlined and maintained great business. Signage…read morepointing on where to go and easy to follow. Got an estimate that the work done on my vehicle would take 2 hours and got called/texted that it was done sooner.

Wonderful team and nice make shift area for wait room. Can't wait to see when it's fully renovated.read more

I have enjoyed both buying my vehicles from Mercedes St. Charles and having them serviced here…read more Be advised that if you pay by credit card. 2 percent added to your total service bill.

After a pretty poor buying experience with what seems like an inexperienced finance manager and…read moresales manager, I called a week later for some help with my app. It kept switching to German at the log in screen. When I called in I got Adam in sales who told me to just google it. I'm sure Adam will go far with this approach towards people and his extensive knowledge for the product he works for. Anyways, I asked to talk to finance as I didn't know where to go to make my payment since the app was in German. Greg in finance couldn't be BOTHERED to pick up the phone and instead told Adam to tell me "he can't help me" is this the kind of service you want? I sure didn't. I guess we can google the next dealership to spend money at cuz this ain't it.

Best Chevy Dealer in the Midwest Sales person James is…read moreabsolutely amazing my new truck was ready to go when I arrived. The app was working. The was no haggling over the price. Finance guy Josh is top notch was able to work through all the paperwork in no time. While we were finishing everything Ryan the GM stopped by to make sure everything was great. I was in and out in less than 1 hour.

We would like to give a shout out to the ROCKSTAR, Joe Howland, at Bob Jass Chevy in Elburn! Joe…read morewent above and beyond to find us the truck of our dreams! Joe was extremely informative and had great communication skills with phone calls and texting us! He took into account every option that we wanted for our vehicle and had the truck shipped into us! He had compassion and professionalism that we truly admire in a car dealer! He took into account our needs and wants and listened to us and we appreciate that! We highly recommend Joe if you want to find your dream car and to work with an honorable person!

Ricky provided me great service in selecting my brand new Audi S5!…read moreHighly recommend Ricky and greatly appreciated his low pressure approach and patience

Nick was great to work with. He is very knowledgeable and patient when I was deciding on an Audi…read more I'm very happy with my purchase! Dan was very helpful setting my car up and educating me on everything my Audi is capable of doing.

The internet buying experience was great. Craig Holsman was helpful and when a vehicle I was…read moreinquiring about was sold he mentioned another vehicle that they had just taken in that matched what I needed for me son. It was a 2017 Ford Focus with only 30K miles. As anyone looking for cars today knows that it is hard to find an older car with low miles. The price was very fair. When we got to store the Sales Manager, Tom Julian, was also very helpful and made the buying experience memorable for my son. He was very cordial and I know we got a very good deal on the car. Over the decades of buying cars, this was by far the best interaction we have had with a dealership. If I had this interaction years ago when buying a car, I think we would have been a long term Ford family. We also met the owner, John Hennessy, and that also supported the fact that this store has an old school approach and treats their customers in the right way.

Well, I did not buy a car from River View Ford, but I would still recommend them. My car was…read moretotaled by an uninsured driver that ran into my rear end. Went to John Hennessey on the recommendation of a friend who had bought 5 cars from River View. I wanted a used Lexus. They gave me a loaner used car (one of their few Lexus used autos) to test out for the weekend. Price was more than fair, car was fine -- but too small for me. Just too darn small. But you don' t know till you get in and drive around for a bit. They delivered the car to the BNSF Metra station of my choice, and when I called John H and told him I fell in love with a used Infiniti (almost by accident, just stopping into another dealer to kick the tires--but the heart wants what it wants) they came to get the car where I was - at my sister's, about 1/2 hour from Oswego. This, after I used their car for almost 2 days. And I am almost ashamed to say, the last morning of which I shopped for other cars. If I was a Ford man, I would make a beeline to Riverview Ford. Based on my experience, a quality outfit -- stand-up guys.

Found this business browsing thru the app, looking for a family owned,…read more Friendly , fast and with very reasonable Prices and estimates!!

racists. if you aren't hispanic they will refuse to assist you even if you know Spanish they…read morealso want you to provide your own items for an oil change. They also claim to have a warranty for their repairs but refuse to provide you with a receipt because they claim to not have receipts so it makes the warranty invalid run far away if you aren't Hispanic.

My husband and I just bought a vehicle from Alfonso, with Mo helping us in finance, and the entire…read moreexperience was excellent. We were welcomed warmly from the moment we arrived. We test drove two cars, and Alfonso was extremely knowledgeable about both. He answered all of our questions confidently and thoroughly. We felt like we got a fair deal, and we absolutely love our new Nautilus! Lastly, the dealership itself is gorgeous. Honestly the most beautiful dealership I have ever been in. Highly recommend!

EDIT: Thanks to Jen and Carlos in the service department they reached out to me the next morning…read moreand they picked my vehicle up from my office and did a full-service oil change at no cost. Nothing from the service manager I dealt with yesterday. Original: Last week I made an appointment to get my Navigator serviced and have a few things looked at. I came in for my 7:30 appointment and they checked the car in. The service manager Tim from behind the counter greeted me and he goes down the list of things they are looking at, and then goes "so itll be $235 to diagnose the AC, $235 to diagnose the engine idle, and $235 to diagnose the sync screen. I have never been to a place where each concern gets charged separately for diagnoses. He then tells me how that goes into the cost of repair. I then get told im not being charged yet, but they want to authorize that. NOPE. I say "woah hang on, I have Lincoln premium care on the car". He goes "really? I figured that a 2016 would have nothing left". He then asks who my salesguy was and I tell him I didn't buy it from them (probably a good thing too). He then goes "so itll be a $100 deductible then and if the parts aren't covered then its still the $235 per diagnoses towards repair. Then he goes "you know itll be here a couple days". I already understand it would be there for a day or two. Then I told him "changed my mind ill bring it elsewhere". I was then given an enthusiastic "okay no problem" and I left. I called the dealer later that day to voice my displeasures, and I was given a call back from the service manager. He doubled down with me about how he treated me because they are a "3 time presidents award winning dealership" and he told me he is direct and thorough. If he was then why did he not look up my information to see I have a lincoln warranty? Why was I pressured with those 3 separate diagnostic fees? If he was thorough then he would know that with my warranty I am entitled to a rental car if no loaners are available (which none were at the time). I won't do business with these guys here, too bad because I am a local customer too. Thanks for NOTHING Fair Oaks.