I want to thank Alex (cool mustache guy) in the Service Department for going above and beyond…read moreyesterday to take care of the issue I had with the locks on my wheels. I told the guy that checked me in that I wanted that done. When everything was done, I asked about the lock that I asked for and was told that they were not in stock but could order them. I go to the Parts Department and was take care of by Nicky, also an excellent customer service representative who definitely cares, told me they DID have them in stock, so either they lied to me about not having them in stock or they forgot. Anyways, Alex understood my frustration and since it was late and most likely the mech guy had left or where about to leave, ALEX went ahead and installed them himself. Awesome guy, especially since he didn't even cause the problem, but he fixed it and that is the only reason I'm giving 5 stars!

If I could give zero stars, I would…read more I don't know what is more impressive - this dealership's ability to waste a customer's time or their complete disregard for basic professionalism! After confirming that a vehicle was available, taking it for a test drive and expressing clear intent to purchase, I completed my paperwork - giving my social security and basic information, clearly, I was ready to purchase the vehicle. While my paperwork was being completed, another salesperson was showing the vehicle to another couple that arrived after me. Then, they took it for a test drive. I asked my salesperson, "why are they taking my vehicle on a test drive?" He responded, "no worries, you were here first and you are first in line to purchase as long as the numbers make sense". My salesperson went to submit my application, then returned to take my keys to inspect my possible trade-in. The other salesperson returned with the other couple and was working on their paperwork. We were sitting at the next desk so I could hear a good portion of the conversation. My salesperson went to check on my paperwork, and he said as soon as they have some "numbers to review" we would continue. Next to us the other salesperson was already talking about "can I get a commitment". The other salesperson left then returned and started talking about how much their payment would be and the terms of the contract. I said to my salesperson, "how are they talking terms and I haven't gotten any type of deal?". My salesperson went to check. In the meantime, the people next to me shook hands and rang the stupid bell to indicate a vehicle sold. I then finally received an alert from my credit service that my credit score was just pulled. Then, my salesperson returns with Paul Johnson (BDC Manager). Paul sits down and says, "we are so sorry, the vehicle has sold". I said, "you sold that vehicle from under my feet" and Paul said, no that didn't happen. I said, "I was here first, test drove first and clearly stated I wanted the vehicle". I stood up at this point, and he asked me to move to another desk, away from the people that had just bought my vehicle. Then, Frank Herrera (Sales Manager) came over to us and he again said, the vehicle has been sold. I asked, how can you sell the vehicle I made clear intentions to buy, Frank started to say something about having 3 different Finance Managers. I said, "my salesperson said not to worry because I was here first and I test drove first and stated I wanted to buy the vehicle". I said, "you didn't want to sell us the vehicle, I see want's happening, you gave preference to the Caucasian couple and didn't even run my credit till 2 minutes ago". Frank said, "no that isn't it, I'm Mexican". I said, "that is exactly what happened, I was here before that couple arrived, I test drove and made my intentions clear, and my credit didn't get run till minutes ago when their deal was already done". As a side note, I have an excellent credit score and can buy any vehicle on their lot cash, if I choose to do that. Frank tried to patronize me and asked, "what else can we show you, what are you interested in", my response," I told you what I wanted to buy, and you sold it from under my feet". Frank then stood up, shook my hand and scurried away from the situation caused by his sales team. Let's be clear: this isn't just poor communication - its outright DISRESPECT. If a dealership can't manage something as simple as keeping a serious buyer as a priority, what does that say about how they handle financing, paperwork, or post sales support? Trust is everything in a purchase this big, and they shattered it before I even got the chance to sign anything. What really stands out is the complete lack of accountability. No apology with substance, no attempt to make things right, just a shrug and "these things happen type attitude" - a quick obligated handshake and scurried walk to exit the situation, as if my time and effort meant absolutely nothing. There are plenty of dealerships out there that value customers and operate with a basic level of integrity. This Ford dealer is NOT one of them! Save yourself the frustration and take your business somewhere that understands the concept of honesty and respect.

Bought a Lincoln town car from Jamie and had a smooth experience. It's always a gamble buying used…read morecars and I got a nice reliable car for a good price and I recommend elite are outlet to everyone I talk to who's looking to buy a used car.

I have never purchased a used car before. Teddy was fair and the best part turned out very honest…read more I'll be going back if we need another used car.

I waited a year to write this review just to make sure the car I bought didn't have any long term…read moreissues. It didn't. First off it was a pleasure dealing with Alex. I knew what kind of car I wanted and what I wanted to pay. Finally, one popped up at European-Auto. I've never shopped for a car at a small mom and pop operation but dealing with Alex was super easy. He let me take the car to my mechanic to have it checked out. The mechanic made note of 2 issues. Alex was nice enough to take a few bucks off the price. Alex even drove out and picked me up on the day the car was ready. The overall experience really changed my attitude on dealing with smaller used car operations. I wouldn't hesitate to buy another car from him.

Went in to WAS to check out a VW GTI. Didn't know too much about how auto sales work. He gave me…read moreall the in's and out's of what to do to get out of my loan and recommended me to some other dealerships. He even gave advice on other models to look at even if it wasn't through his shop. 10/10, will hopefully be being a car from him in the future!

Hello, I purchased the 2003 Corvette a few weeks ago and have been completely satisfied. This…read moredealership had a previous negative review and I wanted to give an update. I found this dealership to be completely transparent in everything that they told me about this car. There was a fuel tank issue that involved the fuel tank indicator not being accurate. They told me about this and was told that it might take a week to get the part in. They did get it in and fixed the issue. This car is a gem! I just love it so much. Sam, Luis and Hector were the absolute best! They worked with me on the financing and even put brand new tires on her. She runs great! No issues. Thanks again for all of your help in getting this car. A little patience pays off.

I will tell you above everything, this was the BEST car shopping experience I have ever had. I have…read morebought over 15 cars since 1980. Sam is by far the most attentive and nicest individual I have ever encountered while shopping for a car. Even before I took the 30 mile drive to his dealership I had a 20 min conversation in regards to my concerns an questions I had regarding looking at cars on the internet. I found this dealership through cargurus which I also praise for there ability to find just what you are looking for. Sam was up front about everything i had asked about the 2017 Cadillac ATS Luxury I went to see. He is the most personable by far when dealing with someone in a sales capacity and just great conversation. We talked as if we were friends for decades. Long story long (LOL) he took care of any concerns that I had expressed and went beyond expectations to make sure I was COMPLETELY satisfied and secure in my buying decision. Needless to say this car was a gem (as were all of the other cars in the show room.) I cannot say enough GREAT things about this dealership and all of the employees I dealt with there! Shout out to Niko and Cesar as well! My suggestion to ANYONE that is looking for a used car to stop by Int'l Car Center before you go anywhere else. Props to such a professionally run car place. This place is not your run of the mill car Dealership. So if you're in the market to purchase a used car go see Sam. He will not disappoint. By the way ( I almost forgot) in case you're wondering... Yes, I did purchase this vehicle.

Most honest mechanic I've met!…read more He sold me a very reliable used car, and retrieved my car that broke down in Wisconsin. Very knowledgeable, helpful and won't upsell you on things you don't need.

I am a single mom and I have been going to Reda auto port for all my cars needs. Throughout the…read moreyears I have purchased three vehicles from Kenny and I have never had a major issue! I do all the maintenance there as well. He has always been helpful and attentive. I would recommend you give them a try!

I've bought my last two cars from Bryan and for good reason! He's a very down to earth guy, easy to…read morechat with, and is pretty much like buying a car from a friend of yours. He is part of a professional staff at Jerry Haggerty that are set up to pretty much get you what you want in the form of financing, the right car, and great customer service. In my two years of being a customer here, I've had the exact same staff help me both times. I can honestly say that I've found that mythical dealership that you will always buy your cars from. In both my cases, I've gone onto the website to see what they have in their inventory. I tell Bryan which car I want to test drive, and that car is waiting out front when I arrive at the dealership. Both times I've test drove the cars, loved them, and them had financing and was driving my (new to me) car in about 45 minutes. I've also had ZERO problems out of the used cars that I've bought. Seriously the best experience I've ever had in all my years of buying cars.

We brought our truck to them to have an issue fixed and the first time service was wonderful. I…read morewanted to purchase a new vehicle from them but they did not have the car I was looking for. So I ended up purchasing elsewhere even though this dealership was going to be my new go to for service and another car down the road. Our new "used" car with a full warranty is making a small sealing noise by the window and I called the dealership to see if they could fix it since I felt more comfortable here after an uncomfortable terrifying experience at another dealership. The service employee on the phone was rude, cut me off on the phone and was extremely disrespectful! I came in the next day to show the video of the issue and to talk to them about the coverage. They won't touch it unless they charge me a diagnostic fee of nearly $200 (even though I'm told by two other dealerships it's covered under the warranty). They said someone else touched it and it's bad craftsman ship now, it was one seal replaced...? He kept telling me to take it elsewhere. Extremely rude, disrespectful, and even if they personally won't touch it - learn to talk to your customers with respect!!!! Our family has done business with them, we are long term friends with some of the employees, and our family has been in Glen Ellyn for over 100 years... looking for a reliable dealership - ONE of the reasons I went with a CHEVY vehicle! I won't be returning to this location!

Got the cutest car! Transaction had some bumps along the way with the distance, etc, but Harrison…read moreand Nick worked hard to make sure I was happy with my purchase.

Drove 4 hrs for an i8 with my fiancé. Excited to get into a car I'd had my eye on awhile, I pulled…read moreinto the absolute maze of a parking lot. We could barely get in or out. Harrison was incredibly inpatient and confrontational with the process. No test drive nor rapport. Rushing us into the office and insisted I put 5k on a VENMO CARD as they "don't accept wire transfers" and have been "burnt before" . The lack of professionalism and poor attitude was not what I expected. I loved the car. Not a fan of Lucky Motors. Don't waste your time.