I had a fantastic experience at Larry Roesch Volkswagen! From the moment I walked in, the staff was friendly, knowledgeable, and never pushy. and will definitely recommend this dealership to friends and family. Thanks again to the whole team. read more

Took my bug to Larry Roesch and had some work completed. Great experience and friendly people who followed up to make sure I was satisfied. Could not ask for a better experience! Thanks Larry Roesch Team read more

Larry Roesch Volkswagen - The Bug - Car Dealers Near Me - Bensenville, Illinois

Brought in my car for an oil change and a couple services. In the morning, was welcomed in, but seemed unorganized. Dropped off vehicle and was notified properly for pick up. When picking up the vehicle, felt rushed. Was lead to cashier right away when speaking with advisor. After payment was told to wait by-the side of the entrance. Waited by for around 10 minutes by side entrance just for porter to give me car keys. Vehicle was not dry correctly as seats were wet and damp. Second time vehicle has appeared not fully cleaned or dry after service. Will be looking elsewhere. read more

horrible experience here . if you want super high interest rates with a ridiculous car payment and have to have to put a ridiculous down payment down come here . the guy told me to put a 12,000 down payment to get my monthly payments where it was comfortable for me . after asking me where I would i like my monthly payments to range in . they ask you where you would like your payments to be to act like they care . then come back with your payments extremely out of your range . and try to put you in an uncomfortable situation. read more

After several years going for service at the VW dealership in Downers Grove, and repeated long waits and "missing" reservations, I found LR in Bensenville. Wow! This was a customer service experience that has to be recognized. Irma took my call and details, and was so genuinely empathetic, caring and informative. Though there was not a rental car available immediately after my car's emergency need for service, the next day she called me with a returned loaner car. Patrick followed up the next day, asking if I wanted the detailed long list of problems or short. I requested the long version, and he patiently explained everything in layperson's terms. An expert Google researcher, I referred to my notes afterwards and further understood what was at issue. The next day he called with bad and good news; my car's warrantee covered some of the parts and labor, but not all. He walked through what needed immediate attention, and what would likely need to be addressed and repaired in 1-3 years. Did I trust his evaluation? Yes. I paid for $1200 in needed repairs, as my car is nine years old. I picked it up three days later after drop off, washed and ready to go. Throughout the process, Irma would call and update me as to the status of my car. Her humor and kindness was SO appreciated. Now I need a tune-up and cosmetic touch-ups. Without hesitation, I called LR VW, and Irma took care of me. THIS is what I wish all customer service and auto repair experiences could be like! read more

I drove from Evanston to Bensenville to test-drive a VW GTI manual transmission. Kevin Maya met me, asked intelligent questions without being intrusive and provided the best test-drive I've had in my multi-month search for a new car. He personally was the most straight-up, honest, transparent and fair auto salesperson that I've met in the past few months. I recommend him 1,000%. The dealership was also a pleasure - relaxed atmosphere, I wasn't forced to meet 3 or 4 "managers" as every other dealership does, there was absolutely NO sales pressure at all - really felt like I was simply having thorough conversations with good people. This is the way to win customers! read more

Had a phenomenal experience today at Larry Volkswagen, specifically with Mach Koper. Upon pulling in we were greeted and asked what we were there for. We stated we were there to test drive a new 2024 Volkswagen Tiguan R line. We were told there were many in stock. Immediately we were able to test drive the car without having to step foot in the dealer. Throughout the test drive Mach was very well educated on explaining the car and all the features. Upon return I decided I wanted to purchase the vehicle. They were able to negotiate with me on price and were reasonable. 0%apr can't be beat. When it came time to deal with the financial part of the deal Marijana was amazing. She explained everything to me in details at great lengths. I truly felt like family and she was looking out for me. She helped me pick the right add ons for me and wanted what worked for me. Walked away within 4 hours with my new car, washed and filled will gas. Very easy going and a great process. read more

I purchased a 2024 Taos 4 motion drive a few weeks ago and the car drives like butter. I love my new VW. This is my 5th car from this dealership and the people and service only get better and better. I recommend this dealership highly to anyone who wants a great car at a reasonable price along with outstanding service. I recommend asking for Armando because he's the BEST salesman because he does exactly what you ask for. He explains everything clearly and I was seriously in and out with a new car in a few hours. Eric the GM is also so nice and makes himself accessible unlike many General managers who avoid customers. Chuck, the sales manager is also so nice and friendly along with the finance director Marijana. She's so knowledgeable and really gives solid advice regarding extended warranties that gave me peace of mind. I truly walked away feeling confident I'd made the best decision for me with the help of all of these wonderful people. read more

We just purchased a 2018 CPO Tig at Roesch and love it! It was my sixth car purchase and by far the best experience. The entire team provided honest and efficient service throughout, from the initial online inquiry with Alex to the test drive and negotiations with Ryan, to finance with JR and post-purchase with Jorge and the service dept. Highly recommended for any new/used VW purchase! read more

Larry Roesch Volkswagen - Car Dealers Near Me - Bensenville, Illinois

My husband & I were in the market for a new car. My husband thought he wanted an Acura but after walking the lot at Ed Napleton for 30 minutes, nobody in sales ever approached or asked if we had questions. We left feeing disappointed. On a whim, we visited the VW dealership down the road. Right away Alex, our sales guy, came over to say hi. We told him what we were looking for, we did a test drive & told him we weren't buying that day. No problem. No pressure. He introduced us to his manager. Same thing - no pressure to buy on the spot. (Weird, right?) Alex followed up with us on our timetable, answered our questions, and made sure we weren't wasting our time if the numbers wouldn't work for us. It was such a smooth process, they were completely transparent on the numbers, no going back to his manager 8 times to "negotiate." He had everything priced out for us before we even got to the dealership. We didn't want them running our credit until we saw everything. Marijana in finance was awesome. She was super nice & super quick. We dropped a lot of money today & I truly don't feel screwed over. The last thing I'll add is that you know you're in a good place when the employees talk about how great the owner is. Happy employees make for happy customers. It's not something you see at a lot of dealerships. You're doing it right, Jeanine! Thank you Larry Roesch VW for making this experience as painless as possible. We love our new Atlas Cross Sport. read more

I am so mad at this guys they are a big liars.I was wondering to get a finance for a new car i was planning to get from Larry Roesch Volkswagen in Bensenville IL.I asked the salesman Kevin Maya if they run my credit it would be a HARD or SOFT inquire,he told me it would be only a soft inquire and they will run my credit for only one bank and that what i signed off only one time.I logged in my credit karma account after a few days and saw that i got 5 HARD INQUIRIES,and that my credit score impacted by 12 points.I was very clear and asked them before they ran my credit more than once how many times they would run my credit and they told me only one time. I didn't get the finance because the interest rate was very high. read more

Larry Roesch Volkswagen - I have been told only one inquire. They ran my credit multiple times without my consent. 5 HARD INQUIRIES on my credit. - Car Dealers Near Me - Bensenville, Illinois

Just plain dishonest. They've also taken advantage of the supply chain crisis to jack up prices. Don't trust any promises they make and assume any statements of fact are bald faced lies. I take personal offence from Armando who lied straight to my face stating that the ID4 would get 3 years of free charging. Just horrible people. read more

First visit I lost my key and came to a get a new one programmed, tried to tell me that I had to get all my locks replaced. Came back to get an oil change and factory recalls fixed. Appointment was at 9:30 and didn't start on my car until after 11. Service was supposed to include a car wash and didn't receive that and then had to ask about the multipoint inspection in which the service tech just wrote some numbers on my paper and didn't bother to explain to me. I drove out my way to come to this dealership and give it another try. Fool me twice, shame on me! read more

Buyer beware. Unethical and simply dishonest. I purchased a new vehicle and my only request be that it's electric for daily commuting. I found within a short period, 600 miles, and a bit of patience that the hybrid feature does not work in cold weather. I offered to purchase a different vehicle from them and asked for a reasonable offer given that the vehicle is still new and was misrepresented. I paid $63k and they offered me $50k. I feel stolen from. I can't afford $13k for 600 miles. Why didn't they just tell me the truth - I would have chosen something else? read more

Went here twice. The first time was a typical dealership experience and they fixed whatever was wrong for probably more than I'd have paid if I'd taken the time to find a decent mechanic. I don't mind the up-charge of using the dealer because I'm essentially paying for my time in this instance. The second time I returned, however, they literally charged me for a new part and didn't replace the old one. In a matter of weeks the problem returned and this time I got a recommendation of a mechanic from family friends and that mechanic took me under my car and showed me the original and never replaced part. After that my mom scolded me because she experienced this dealer (under one of their other brands) trying to sell her parts that her car didn't even have. I do not trust anyone in the service department here after this experience. read more

We walked in and Armando greeted us and we immediately felt welcomed. He made our buying process simple and easy. He explained to us the new car warranty changes and what was more convenient for us. He also answered all of our questions and even gave me a free hat! If you need a Volkswagen you must talk to Armando Mariscal. We purchased a new Atlas 2019 white. read more

Larry Roesch Volkswagen - Car Dealers Near Me - Bensenville, Illinois

Great buying experience with Kevin Maya. We recently purchased a Volkwagon Atlas at another local dealer, and that transaction wasn't nearly as straight forward and transparent as it was with the Larry Roesch Volkswagon Team. This is the first dealer I left feeling like I got the better end of the deal. L. R. Volks. will have my business in the future. read more

Fantastic buying experience at Larry Roesch. Armando is a great guy and a pleasure to work with. This was the second VW dealer we went to and we got much better vibes here than the other dealership. They didn't have the exact car we wanted in stock (2019 Jetta SEL in blue with cold weather package) so they got it from another dealership. It was ready for pickup within 2 days of our visit! Armando didn't play any games with the pricing and was prepared with the lowest offer on the spot because we had discussed in advance of stopping by and had a long drive to get to the dealership. There was no sleezy sales tactics involved. We managed to get hooked up with a frameless rear view mirror and all weather floor mats at the last minute. Very happy with the new car and Armando stayed late to help us out and walked us through all the features on the car and how to use them, as well as hooking our phones up. 5 stars! read more

I worked with Alex Geoly on a recent purchase of a Volkswagen. Alex was great and guided me along the process in a thoughtful manner. I was impressed with his knowledge of the product and appreciate the attention to customer experience throughout the sales cycle read more

My Daughter and I purchased a pre owned vehicle from Alex Geoly today and we can't say enough good things about our experience! We knew what we were going in to look at and we were met courteously and the entire buying process went very smoothly. This is a very welcoming dealership, with a very lovely, friendly staff. I would certainly recommend Larry Roesch Volkswagen! Thank you Alex for making my Daughter's first car buying experience to much fun! read more

The folks at Larry Roesch Volkswagen provided me with what a modern day car buying experience should be - a fast and thorough online negotiation process. Unlike old style car dealers who like to hide numbers until you visit their dealerships, Eric (the General Manager) and I emailed back and forth on trade in value, loan term, interest rate, and we pinned down the exact amount of my monthly payment before I went to the dealership. On the day I went in, Alex (Product Specialist) had the car ready for me to test drive, and I just signed the paperwork afterwards. Alex made the pick up process exceptionally smooth, and he is very knowledgeable on answering all questions that I had, whether they were related to the car I was buying or not. Thanks to the good work of the folks at Larry Roesch VW, now the world has one more happy VW car owner :) Like Share read more

I've had a couple issues with this dealership in the past, from buying new car(s), to my most recent visit to the service department. I took my car in for service last week regarding intermittent car starting issues. A couple hours later I received a call stating that no issue could be detected and my car was ready for pickup. As soon as I left their parking lot my car died out on Grand Ave. I didn't bother to walk over to the Service Department, I was so upset by then. I had my car towed to a certified mechanic in near by Addison. Within an hour of being at the mechanics shop I received an email with the diagnosis of my car (fuel pump, sensor) and a written estimate. The mechanic did not want to talk bad about another shop but did say the problem was easily detected if the technician was experienced. Whats most upsetting to me is the fact that I had to pay for a tow truck and a rental car for a couple of days. My car was already at their Service Department. All of this could of been avoided, in my opinion, if Service Department staff would of been more thorough, or just done their job. Unacceptable! My car was there on 1/9/2020 at 8:00 am. * I emailed a video of my car acting up to the Service Department Manager when I initially dropped my car off. read more

Extremely POOR customer service at the Service Department. This is now my second time bringing my car in and I let it go the first time but to have a similar experience like the first time is completely unacceptable. I leased my car last year and when my lease is up and IF I decide to get another Volkswagon it will definitely NOT be at this dealership. It is important to have a good service department. They should be trained in customer service!!!! However, when an employee gets loud when speaking to you that is where I draw the line. I simply asked how long would it take to look at my issue and George said "I don't know maybe an hour or more" I said well I made an appointment and if it would be longer do you have a vehicle I could use? No response and mind you didn't even say good morning or what is your name. Just looked at me and said nothing. I had to be the one to let him know why I was bringing my car in. By the way my issue was with the oil light signal it said it was overheating and mind you my car is only a year old. I have had Audi's & Saab's and the service department always treated me well. They gave 5 star service. Not at this dealership! To be honest other customers were complaining when I was there too! Very disappointing and organized facility. read more

I went in to by my first car. They definitely tried to take advantage of a new buyer. They kept me there all day " trying to get me a good Rate." After hours of waiting she offered me a 17% interest rate. I fortunately thought that was too high even for a new buyer. Ending up going to another dealer that had me in and out within an hour with an interest rate of 7.99 The worst part about this dealer is that the finance manager ran my credit to over 10 banks. Now I'm In the process of disputing. 10 hard inquires on new credit is really damaging . Do not go here. read more

Can't believe I'm leaving a positive review for a car dealership! Our experience leasing a VW Atlas from them was about as smooth as you could expect. The finance manager, Marijana, is honestly a delight, and was so well prepared that it only took about 10 minutes to complete the paperwork. Minus one star because the sales advisor's attention to detail could have been better, but, overall, a very good experience as car dealerships go. Pricing was fair given current supply issues. read more

If you want to pay the most and deal with people who do not want to sell cars. This is the place. Beautiful place, upper management is horrible. I could not keep track of their lies. Gave 2 stars because it's nice looking. Nice environment. No clue on the sales side. They might be paid hourly or salary. I would stay away. Got a great deal at another place in and out. read more

I had a really great experience with them from start to finish. I basically bought the car online, went it to look at it and drove off, without fully inspecting the little things (I know better, but nonetheless). The General Manager followed up on my purchase and I honestly told him that I was a little mad at myself for not noticing some things and while I know they had no obligation, I wish they would have been disclosed. They had me come back in and gave me a loner and fixed these minor, minor issues free of charge. They had no obligation to, but did. I also want to state that I bought a Chevy Trax one week before GM announced a halting of production, and had been shopping for the exact car I wanted and found it here. I actually got a REALLY GOOD PRICE for it being utterly the worst time to buy a car. I got a really good price for a good market. Financing also worked hard and is super nice. All in all, the way they handled the situation impressed me and I likely will buy a car from them again down the road. They have integrity, which was a surprise. You will get a good car from them at a good price. read more

The entire dealership experience was phenomenal. From our salesman(Jonathan C), to the finance manager(Marijana), to the sales manager(Ken), to the owner(Jeannine), we had the best experience that we have ever had buying and trading in a car. The man that prepped our car and did the Zurich treatment and added in the Thule rack(didn't catch his name) was also very helpful and walked us through the accessories. Everyone was friendly, willing to help and answer questions which made this easy and move quickly. We had looked at several 6-7 passenger vehicles over the past 2 months and only thought we would come in to test drive the Atlas, and left with it because of this dealership experience. Thank you, Larry Roesch VW for our new Atlas SEL R-Line! read more

I trade in a car and purchased a used car. I worked with Armando, and all the staff are friendly and professional. Their prices are fairly firm, but fair. The experience was good, and after the deal was done, I did ran into a personal problem and they did help me out. I was surprised, and I am happy with the car I bought too. Again maybe not the best deal ever, but its still on the fair side. Experience was worth it. If you don't want to waste time and be treated good, I highly recommend this dealership. read more

Typical car dealership. My family has purchased 3 vehicles and leased an additional 4 over the past decade plus. My most recent least was for 4 years. At the time of signing I was informed the warranty only covered 3 years. Why on earth would a lease not be covered for the entire duration!?!? It's in the manufacturers best interest that a leased vehicle is maintained in the best condition for resale. No worries though!!!! They offer an "extended warranty" to cover the additional term of the lease! And it only costs you an additional $20/month!! Now towards the end of my lease term (only 2 months left on my lease). My car is over 10,000 miles under my mileage limit but needs service. I called in. The service desk says my car isn't covered. I get transferred to finance, they "reassure" me all service & maintenance IS covered. I get transferred back to service, schedule my appointment. Took in the car the next day only to find out oil changes aren't covered. So much for the Larry Roesch "family" they proclaim in their advertisements. Upon turn in I will NEVER return here. Shady sales tactics synonymous with all car dealers and a terrible way to treat long time customers. read more

I want to give them a 3 star but I have to go four just because they sold me a fabulous car a couple years ago named Maxwell and he is such a good boy that I cant complain to much but.... I did have to bring Maxwell into the car dealer the other day for a recall and to get his oil changed. I brought him in at about 10:45 and was told it would take 2 hours.So after 2 hours I finally called to see if he was done and the man said it would be another 45 minutes.So I get dropped off 45 minutes later and they tell me its going to be another 10 minutes.I'm so mad since its kind of ruined my whole day and now I still have to wait.I had sh** to do! So I sit in the waiting room ,waiting and waiting,and run into an old friend,thank god cause it made the time go by.After another 30 mins. Max is ready!!! The oil change was only $43 which I thought was pretty cheap for the dealers prices so I was happy about that. I hope next time I visit Maxwell will get first class treatment instead of 3rd. read more

A SUPER shot out to Patrick in the service drive. My last experience here was not exactly off the charts and I went way out of my way to come to the dealership to give them another shot a few years later. Let me say to the GM and service manager -- please give Patrick a BIG job well done for providing probably the best service with a smile I've received YEARS, if not ever. I strolled in around 430 with a tire light on knowing this was probably the worst time to just walk in off the street with no appointment, expecting the run around I made my way to Roesch VW. I'm so used to mediocre service with a frown that when I get white glove service I'm blown away!! It shouldn't be like that but at least I know who to go to the next time I need service on my VW!! Keep doing what you do Patrick, you're setting the bar high for your competition!!! read more

If you're in the market for a new Volkswagen ask for Kevin Maya. In my quest for a car Kevin has by far been the best sales person I've encountered. Kevin is very professional and knowledgeable. I love his enthusiasm for the cars he sells. He provided one of the most informative test drives I've ever been on (I've owned 2 other new cars). Kevin never pulled the classic "car sales person" moves on me and I never felt pressured. "So, did you buy the car?" you ask. No, unfortunately I did not, but it had nothing to do with the experience or Kevin. It came down to my fiscally responsible side deciding I wasn't ready to dive into a brand new car (yet). If everything was so great, why didn't I give the dealership and Kevin 5 stars? Only for the reason that I didn't go through the entire process with them, so I'm not sure how the sale and post-sale process goes. read more

From Mpls and found a car that I wanted to purchase from the Larry Roesch dealership. I worked with the General Sales Mgr Chuck who was great to work with. The car that I was selling did not sell yet, so I was looking at other options and had emailed Chuck that I was 'reconsidering' my purchase of the car and asked if they could get any closer on the numbers. Eric Lee - General Manager, made an assumption that I did not want to purchase the vehicle any longer and put it back out for sale last night. Mind you I had put $1000 down and had all of the details worked out with Chuck and confirmed in an email - including him advising that the hold was good till Saturday May 30th when we would be picking up the car. Yesterday afternoon I received an email that they could offer interest free financing. So, this morning I wanted to discuss the interest free financing so the paperwork could be done prior to me picking up the car. This morning I sent two emails, left a voicemail and finally had Chuck paged. He informed me that Eric had decided to put the car back out on the lot and that there was a couple from Indiana on there way right then to test drive and purchase the car. I asked him when they were going to tell me and he said it was really busy. But if the people purchased the vehicle today he would refund my money. I also left a message for Eric. He called me back AFTER the people had purchased the car. If I had not continued to call, I am not sure they would have ever notified me until I arrived at their dealership - 6 hours away, that the car had been sold. At no time did I say I did not want the car, in fact every email states I am working out the details with them . And lets not forget - I have a hold on the car and money down on it till Saturday. When Eric called he asked for my charge card so he could refund my money. He did not even say the car had been sold, I had to ask. He could not disagree with me that he waited to make sure the car was sold to refund my money. Eric was totally unethical to deal with. He certainly does NOT represent the 90 year family tradition that this dealership was built on. Save yourself a lot of time and frustration, there has to be better dealerships in the area. read more

From the time i talked to them on the phone and via e mail to the time i walked out of the place with a huge smile on my face, Kevin Maya and his crew did a phenomenal job in helping me getting in a 2012 Jetta SE. What a performance by everyone Excellent price Outstanding Customer Service and more. No rush. A lot of Patience and love was present Amazing Dealership Amazing Service. Eric Lee was above and beyond with the whole thing Tremendous Person and i know he is going to be the best future owner of VW Larry Roesch- God Bless. read more

Bought a CPO 2014 Passat, Eric Lee was great to work with on getting a deal done over the phone prior to driving over 3 hrs to purchase the car. Marijana was also great to work with on getting the finance documents completed. Great buying experience. Will buy from them again!! read more

Edit: I appreciate your reply, Eric, and have tried to contact you a few times. Unfortunately, your voicemail box is full, so I can't leave a message. I'm sure Marijana and Ryan have my contact information, so please feel free to reach out Two stars because I talked two aunts into making the 40 mile drive to this dealership. Both purchased CPO Passat's without an issue and that means something to me as I had been trying to help them find the right one for several months. One aunt worked with Kevin and the other, with Ryan. The missing 3 stars were due to my situation requiring a bit more communication, maybe even a little give and take from both parties. Marijana was extremely nice and helpful at first. After my wife and I submitted a credit app and a hard inquiry was made, all I got was a two sentence email stating they couldn't help. I replied with a serious questions and received no response. I followed-up to these questions, no response. It's frustrating and disheartening because I firmly believe they've made some serious assumptions and decided to not "deal with us." Asking if I applied for the loan with my sister rather than my wife, helped me come to that conclusion. I'm starting to get the understanding that VW dealers do not even begin to think about building a relationship. 2 cars sold, is just that to them. 1 more isn't a necessity because that sale can come from someone else. Take what you want from this review, both of my aunts had OK experiences, but they both had their own financing and went for one specific car, I did not have my own financing but knew the exact vehicle i wanted. read more

Eric Lee provided an exceptional customer experience!! Highly recommended!! I couldn't be more pleased with my new car!!! read more

I was working with Alex on getting a used car they had on the lot. He was very good with responding via email and when we were finally able to make it in he was very helpful. The one bummer was that they don't offer any warranty with their cars, I mean they do but you have to pay so that part was a little difficult for me but I liked the car and the experience so I decided to purchase. Thank you for all the help Alex. read more

My fiancé and I went to many dealers looking for a car that would fit our life and our finances. After many bad experiences, we never thought we would find such a place as Larry Roesch Volkswagen, or our rep Kevin who was just amazing. He was always on our side, we told him our budget and he worked backward from there. He ran numbers on any car we wanted to really make sure we were aware of all our options both leasing and buying. We ended up with a vehicle that checked all our boxes within our budget, and it felt like a team effort. We couldn't have asked for anything more. Thank you Kevin! read more