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    Prescott Endodontic Associates

    4.8 (22 reviews)
    Closed 7:30 am - 5:00 pm
    Updated 1 month ago

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    3 years ago

    Excellent service and top notch care. The front office staff is stellar and the doctor was phenomenal as was his assistant, Berta.

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    Great patient service. Caring and painless treatment. Friendly staff. Highly recommend.

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    Review Highlights - Prescott Endodontic Associates

    Smith, and EVERYONE in his office is professional, knowledgable, efficient, and kind.

    Mentioned in 5 reviews

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    Northern Arizona Endodontics - Our Prescott Office.  We also have a second location in Cottonwood!

    Northern Arizona Endodontics

    4.1(19 reviews)
    0.6 mi

    EXCELLENT SERVICE by both staff and doctors! They have gone above and beyond to help my husband get…read morethe treatment and medication he needed to resolve his dental issues. Highly recommend this office for the care and support we exeperienced.

    I had a root canal and resorption repair procedure done on Nov. 22. I developed a terrible taste…read morein my mouth in the area where it was done. When I called to mention it and see if I could see the doctor about it, Megan the receptionist, told me I had to go back to my dentist. She was very unprofessional. She said it's probably dry mouth. Since when is the receptionist diagnosing things over the phone? I asked if she would at least record it and tell the doctor and I never got a call back. I told my dentist what was going on the next day and they called them and asked if a doctor could see me. The other receptionist, said they would see me but if it wasn't related to the procedure I would be charged $250. Then she went on about how it could be Covid causing the taste. What a joke. They had no interest in any follow up care after a major procedure where a good portion of my gum was removed. I did go see my dentist, and he said it was a sloppy job and that the taste is most likely coming from a sloppily done filling that is not sealed and leaking into the gum. I have to go to a periodontist to either have the filling redone and a gum graft or extracted. I am very disappointed in the quality of care at this place, and those receptionists should probably be working in a law office, not a medical one. I understand the procedure was complex and the doctor did what he could. But there was no way for me to get any kind of check up with these gate guards taking it upon themselves to act as medical professionals. I cannot recommend this place. I basically threw away $2000 for a procedure that will not work and have to go see another professional to have it resolved. Meanwhile, this taste in my mouth is horrible!

    Sergio Montes, DDS

    Sergio Montes, DDS

    4.4(7 reviews)
    1.0 mi

    Dentist from Hell in my experience. Very overpriced but comes across as very pleasant, professional…read moreand apt. There goes my confidence in my ability to judge people. I needed an implant, one tooth, $4800. He extracted the tooth, supposedly built up the bone etc and said come back in 3 months for the implant. An appointment was made. The dentist from hell recommended the appliance from hell to cover the hole in the front of my mouth. I believe that appliance, looks like something that cost $2.87, cost $800. It needed adjusting just about every day. Never should have been recommended without disclosing its problems. Further and shockingly, the staff expects you to do exactly as you are told. No deviation no back talk just follow the rules and you will be fine. I have the strange belief that the staff is there to serve me , not the reverse. Anyway, after the staff, a veritable Kindergarten, complained about me Montes fired me. He explained, very nicely, that he had to satisfy his staff because they were a team. That leaves patients in left field. Amazing, this guy has no idea how outrageous he is. Goes from bad to worse. I go to another dentist to get the work completed. The x-rays show that there is nowhere near enough bone in that area for an implant to be placed with the hope of any longevity. I notify Montes of this situation and demand a complete refund. He strings me along for a week or so. I finally file suit against him for malpractice, unprofessionalism,abuse and elder abuse. So unless you are sheep and wish to get fleeced or a law student seeking practice I would avoid this Kindergarten like the plague.

    Conservative treatment, quality work, exceptional staff -- and take your kids here. That's the…read moreshort story. The long story is that I've been seeing Dr. Montes for 8 years. The first time I visited his office, I hadn't seen a dentist in a very long time. He worked me in for a humongous filling the same day and successfully avoided a root canal. Winning for my teeth and my wallet. I have seen him regularly since. He recommends conservative treatment -- if possible, take care of problems while they're small and avoid nasty root canals and crowns later on. He is honest about what needs to be done TODAY and what can wait (for me, for my financial/insurance situation to improve). He never makes me feel rushed and always has a smile. I was recently told by another dentist that I needed a crown. Dr. Montes gave me a free second opinion and solved the problem with a filling that was pain-free and absolutely seamless. My husband broke his front teeth in half when he was a kid. After twenty years, they had worn out a bit and Dr. Montes redid them with beautiful results. (And I feel weird saying beautiful either about teeth or my husband, but I did anyway). The office has at least four of the same wonderful, friendly & welcoming receptionists/front office persons/hygienists/dental assistants as 8 years ago. The new hygienist I saw this week is equally wonderful. They are not judgy when I don't floss enough or stain my teeth with coffee (As my sister says -- I provide the teeth, you just clean them in whatever state they're in) or when I need an empty room to breastfeed my kid before we leave. They are extremely efficient in scheduling appointments and dealing with insurance issues. And they make it fun to pop in every six months and update them on what's new with work, kids, etc. like you're visiting an old friend. Also GREAT FOR KIDS. Both of my kids (now 3 and 4) have been seeing Dr. Montes since their teeth grew in. First, for "happy visits" to get them used to the chair and later, for cleanings. I personally don't think the dentist should be disguised as a theme park, and this office is a great professional REALISTIC (hey, sometimes you have to do things you don't want to do) but kid-friendly choice. My three-year-old just had a cavity filled by Dr. Thompson that required no anesthesia. He did not shed a tear and the worst he could say was that "one thing tasted really bad." My insane mother-in-law couldn't even find anything negative to say about Dr. Thompson. Going to the dentist is not fun. This is as good as it gets. I now live 100 miles away and have had enough bad experiences that it's worth it to trek to Prescott 2x/year for our dental needs.

    Prescott Endodontic Associates - endodontists - Updated June 2026

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