I highly recommend Legacy Jewelry in Prescott. I took many pieces of jewelry in as a walk-in that I…read morehad questions about and the owner, Mindi Hackett, sat down with me for over an hour. She answered all my questions, gave me advice, educated me, and also showed me some of the gorgeous pieces she had in the store. Although I didn't buy anything that day, I will be back in the future for a purchase. She was awesome and I greatly appreciated her time.

They helped me adjust my ring and add a small diamond that was knocked out and not found. They…read morewere very customer friendly.

This store has beautiful jewelry and watch items. Lots of turquoise and several really cool old…read moreantique watches . I saw some Tiffany as well. I wanted this adorable bear pendant so I'll be back to view ther jewelry when I'm back in a couple weeks. Super cute exterior artistic building design. A nice place to shop for unique items. He sized my watch for me and removed some links and it fits great now. I was happy to see this shop driving into Prescott and be a customer here!

The best watch repair in the tri city area. My watch needed a new crystal (it had several cracks)…read more They replaced it in less time than they originally projected, and it only cost $35. We will definitely take any watch repair items to them. Most jewelry shops in this area do not do their own watch repair. Several years back, we took 2 Seiko watches to Raskins for repair. They sent them out, and we never saw them again.

I went to see Mr. Chavez to ask if he could re-size my wedding ring. I had a reference ring that…read morefit me properly, so I brought that ring to see if Mr. Chavez could use that as a reference. No problem, said Mr. Chavez. He quoted me a very reasonable price and told me I could pick up my ring in two days. I went in two days later and found my beloved wedding ring correctly re-sized. I couldn't tell where he had worked, but now my ring fit perfectly. I was impressed that my ring had also been polished while in his care. What a pleasant surprise that the ring not only fit, but sparkled beautifully as well. While I was waiting, I looked around Chavez Jewelry to see a variety of pieces. He has gemstones, natural stones, and metals in all types. His shop is very clean, and Mr. Chavez himself is a very friendly, approachable man. Please consider visiting him. You won't be disappointed!

Been coming here for a couple of years getting my wife's jewelry repaired. Jose has always done a…read moregreat job at a very good price. Highly recommended.

I dropped in about 15 minutes before closing to see about getting my clasp repaired on my necklace…read moreand they did it right then in less than five minutes! I was so thankful for their quick and courteous assistance. They have beautiful jewelry there as well.

We went there in December to have my 2 piece, 14kt White Gold wedding rings resized from a 9 to an…read more8. My ring has a Marquise center stone, 5 diamonds on each side. Thw wrap has 35 diamonds on each side. They each had a customer so we wanted 45 minutes. The reviews were good so we went there. They seems pressured & glum. I was given a quote of $545. He was very interested & disappointed that I was not having my Custom made gold ring with a large heart shape diamond with 3 other very large diamonds with Berma Ruby's & other precious stones. I custom designed this ring with a skilled Jeweler. We left my wedding rings there & had a very uncomfortable gut feeling that I was being overcharged. I called 3 other Jeweler's in the Prescott area. Their prices were half Afterglow Jewelers price. We picked it up the next day. I waited until after the Holidays. We were in downtown Prescott & saw that Raskins Jeweler's was still there. We walked in & the staff greeted us with large smiles in a very friendly atmosphere! They are resizing my rings plus they will check all of the They are going to put a Rhodium finish on the 2 rings so the rings with look brand new. Raskin's Jeweler's price was $260.00 with no deposit taken. An excellent price. My wedding rings with be ready in 2 weeks. Wow, I will always go with my gut feeling. That is my truth! Good luck to you & maybe my comments will help you to revamp your business. Sincerely, S Knapp

My husband bought me an engagement ring 5 years ago under the original owner at Raskin's. We had…read moresome issues with the quality of the stone and went back to Raskin's recently, under its new ownership. James, the new owner, resolved our issue with such professionalism and to our full satisfaction. I highly recommend Raskin's to anyone looking for honesty, integrity, and fine jewelry. We are customers for life!

On July 15th my daughter and I went into Raskins to get some work done on a couple rings. My…read morehusband passed away on Monday and I wanted to have his wedding band resized into a thumb ring for me and have our original engagement ring reset as the diamond had fallen out. Upon going into the store we saw many workers in there but no one seemed to care they had a customer, we were finally acknowledged by an older lady with dark hair (I wish I would of got her name) she was very rude from the beginning even with us telling her what and why we needed it done, she said in the very beginning "I don't think we can do that, but I'll ask the jeweler" after going to the back with my rings for what seemed like forever she came back out and rudely told us if he did it you'd be able to tell where he cut it and that to reset my ring it would be over $400 - it wasn't about the price it was about the absolute rudeness we received from her from the minute we walked in. I had lost my husband 2 days before that, it was hard enough going out in public but when she showed no care in the world like we were just ruining her day by being there. We decided they did not deserve our business. We decided to check another nearby jeweler while we were down there. He was the nicest guy, he quoted us a price less than half of what Raskins quoted us and had it done in an hour! It was done perfectly and NO you can not tell where he had to cut it. He even saved the piece he cut out for me! He showed remorse in why we needed it done and actually gave a shit. Sorry Raskin but you have lost my business forever. I do not usually do reviews, as I also have businesses and hate bed reviews but you earned this one. Hire people who care and like their job! Sincerely, A morning family

Husband had a wonderful idea for Valentine's Day... bought a ring $600.00, after giving the sales…read moregirl all my info for sizing, found it in the bag when I got home. Returned it next day, same sales girl took ring and told me it would be 7-10 days. I called on the 11th day, same sales girl told me that's not what she told my hubby and I. Started to get nasty. I called back and talked to Alex, who was professional and understanding. Thanks Alex!! With everything that's closing in the mall, you would think that they would want return business. Again, thanks Alex for making it right! It would have been zero stars if it wasn't for Alex

If I could quit zero stars I would have zero! Worst experience I've ever had with zales. I ordered…read morea ring back in September 2018 (had my future has been sized the month before )and it took me all the way to the end of January 2019 the following year to receive it. First they ordered the wrong size ( after sizing my husband) and Morrisa sent it back and didn't tell me. I called four weeks later to see if it was there and they didn't tell me that they sent it back. I called and called and kept asking for people to call me back and they wouldn't call me back finally someone finally talk to me. Then they tell me that the ring that I ordered they couldn't find online and had to call corporate for the SKU number. The worker Kitty told me to order the ring online instead so I could have it in time for Christmas like I had planned for, and to have it before I had my baby as well...they gave me the SKU number, I ordered it and paid for it, and I got the ring sent to my house and it was the wrong ring and wrong size. I had called the Ed manager and the manager had re-ordered another ring, and then he the ring it to the arrowhead store in Peoria when we live in Prescott, so then they had to send the ring from arrowhead store to Prescott store, when I picked up the ring it was the wrong size. I had to go back into the store this time with my future husband for the second time after picking it up, and had my gut husband resized again, and to find out that the lady sized my future husband a entire size bigger than he was. Then we had to wait for the ring for another month to come in, and when I called to see if it was in ...the lady told me that it wasn't, she said she call me back that day she didn't, ...two days later I got a call from another lady Morrisa saying that my ring was there And she wasn't sure if anybody had called me. So really when I called it was there. I finally picked it up for her last time had my future husband try it on and finally it was the correct ring and correct size. Total nightmare a lot of phone calls a lot of time a lot of driving back-and-forth, so ridiculous I had to take my newborn into the store and my future husband got his ring late! Most horrible experience I've ever had with a jewelry shop in my life!

I could not be more THRILLED with the outstanding service I received last week from Jim, the owner,…read moreof Lamerson's Jewelry. I have a beautiful sunburst, custom pendant necklace that broke at the bail and upon bringing it in for repair, I was quoted 7 to 10 days. Much to my surprise and pure delight, Jim made it a priority to repair my necklace and I received a call the very next day to say that it was ready! My excitement was overflowing and I feel like I'm "fully clothed" again. I have worn this necklace almost everyday for 18 years and I felt "naked" without it. I could not be more thrilled with the service I received--thank you Jim!

More than a jewelry store. I wanted to get a ring appraised for insurance purposes and discovered…read morethat Jim Lamerson is a certified gemologist with many awards. He and his staff were wonderful to work with and very patient with me as I failed to bring in the correct paperwork the first time and we had to re-schedule. They have a lot of consignment (or maybe the term is re-sale or estate) jewelry and I saw some lovely rings and watches. I saw a few comments about the price of getting an appraisal, but they must not understand the time and research the goes into having an appraisal done. I felt they were very thorough and also did a great job of communicating throughout the process.

Great selection of beads and jewelry making materials. Unique colors and shapes. Don't see…read moresomething just ask. Really helpful. Best in town for inventory and variety. Fair prices too ! I'll be back.

Incredible selection of beads at a reasonable price. And, the owner knows exactly where everything…read moreis at and is super helpful.