I have been working with the company since 2010. I couldn't be happier working for Brightstar. The…read moremanagement and owner are great and always make you feel like you are there top priority.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

I have been a resident of the Grove for almost two years.Since I…read moremoved here,the service has gone downhill.The food is substandard sometimes serving a slice of cold cuts on two slices of white bread and calling that a dinner.The kitchen staff is inept. The Grove has a few good nurses but don't employ enough making them bring in agency (temps)nurses to fill out the staff.The full time CNAs are good but they depend on temps on evenings and the weekends.These temps are usually ill mannered and just plain lazy.

This place was an absolute nightmare! It was like Hell on Earth. I was there with a broken leg and…read moreligament damage to my knee a year ago. I couldn't walk or put weight on my leg. They didn't know how to treat my leg. I hade careless nurses, abusive staff I saw treating older patients bad. My staff I had was bruta. At times I'd wait an hour just to get help up to use the bathroom. The food was disgusting. I ate take out all the time I had brought in for me. it was always freezing cold, There were a few Nurses, CNA's and PT that should have been fired. I don't recommend this place to anyone. Long or short term care.

THIS PLACE IS PHENOMENAL. the employees are so so so kind to the elders especially one in…read moreparticular i believe his name was Chase Zombo (I believe that's what my father said) he was so kind and respectful to my dad. We need more Chase Zombos is the world.

My dads has lost 25 pounds since moving in here 14 months ago. My parents bought in to the Holmstad…read moreat no small price with their full awareness that my dad has celiac disease. After months of numerous phone calls, face-to-face talks, and visits, they still are serving my dad meals with gluten, knowing he has celiac and that his celiac is cancer-causing. It took an oncologist diagnosis of celiac-aggravated Stage 4 cancer, and threats of legal action to FINALLY get them to comply to serving him gluten free meals. ONLY LIVE HERE IF YOU WANT YOUR LOVED ONE TO MEET A QUICK END.

I was hospitalized in Michaelsen Health's Acute Nursing Care Center for seven weeks, following a…read morelife-threatening infection involving extensive surgery. Everyone at the Center, from my attending Physicians, Nurse Practitioners, Nurses, Nurse Assistants, Occupational Therapists, Physical Therapists, Speech Therapists, to the Social Worker, Dietician, Housekeepers, and folks in the Cafeteria, treated me with the utmost level of professionalism, compassion, and thoughtfulness. I can genuinely say that each member of my healthcare team treated me as if I were a member of their family. I can honestly say that I would not have walked out of the Center if not for them...if not for each and everyone of them.

Very under staffed. My mom is now a patient there. When you call for help or assistance we have…read morewaited from 30-40 mins for help. My mother has not bathed or showered in 1 week. She said they have sponge bathed her which consists of being wiped down with diaper wipes. She is there for rehabilitation from a fractured femur and has gone to rehab 3 times in 6 days. I am more than disappointed. I called the front desk which took more than 25 rings to be answered when it was answered I asked for the nurses station and was told my call would probably not be answered because they were too busy. My mother went in healthy and completely aware of who she is and where she was. Last night she came down with a cold, fever, possibly Covid at 4:00pm the next day was finally given Tylenol to help with her fever. She was delirious and had no idea where she was. This place is awful. I am sorry we were sent here.

Silverado St. Charles is top of the line when it comes to dementia care. Our family has…read moreexperienced four different communities so far and Silverado is a company that does not only design communities for those with memory care needs, but focuses on overall dementia care. There are over 400 types of dementia and Silverado trains their staff in a way to recognize and support these variances instead of training their team to ONLY manage the needs of those with Alzheimer's disease. This approach takes a lot of stress away from primary care givers and family members. Dementia often comes with personality changes and behavior changes that ultimately lead to family members seeking help. We witness the staff gently redirecting our loved one, treating her with dignity, recognizing and celebrating who she was before the disease and who she is now, stimulating her mentally, and generally providing compassionate and loving care. This has a lot to do with the current administration in place and how strong the Silverado St. Charles care team is. The facility is new, beautiful, all on one floor (makes us feel good in case of emergencies), and a calm and peaceful place. Leadership is responsive and communicative with families and they did a great job of explaining their positions and thought behind COVID19 changes to processes and procedures. We as family members felt part of the solution and part of defining what the new normal is for our loved one. My family and I highly recommend Silverado St. Charles if you are looking for a safe and caring community for your loved one where they are treated with respect and dignified.

Beautiful facility with very caring staff. Meals are tasty and nicely presented. Lots of activities…read more.Super clean . Lovely enclosed courtyard . Understaffed.More staff is needed to be exceptional.

Staff outsourced to an agency, i communicated with management before and during my shift for any…read moreissues i had, I went above and beyond to give quality care and was praised by staff and patients and asked to return, but the next morning I was given a low rating with no explanation which caused me to get docked from my pay. If any agency workers see this I wouldn't recommend. No wonder they have no full in house staff !

You have several former workers from this facility who have left reviews on Google telling you to…read morenot put your relatives/ family in this facility. I would strongly stress the same. The staff/ nurses and director of this facility were extremely negligent and put several lives in jeopardy. I am a care giver who was placed here through an agency to assist a sweet elderly client on overnights. There were several nights my client was in pain from her legs and when I would go to advise the nurse, they seem bothered and annoyed. The incident however that really upset me was one night I was there, I came in at 8:30 pm, my client seemed a bit sick as I noticed the tissues in her hand and bed. As the night progressed I noticed she had a very frequent, tight cough. I went and advised the nurse on staff and inquired if she had recently been tested for Covid. The nurse said my client had "several days ago" I responded well several days ago she wasn't showing symptoms and now she is. The nurse still brushed it off and never tested her. The next morning and day my client mingled with other seniors in the facility. I advised my agency I wouldn't be going back the next night until they tested her. Not sure who lied rather it was my agency Always Best Care or a nurse at this facility but I was informed by ABC that a nurse at this facility advised them that she was tested and negative. When I drove in that night I asked my client if they tested her and she said no. I immediately had the nurse on site test her as I became upset and guess what, she tested POSITIVE! When I reached out to the director Sarah Mckan director at the facility to advise of what happened she did not apologize and even said "well you were already exposed the night before" I said yes and yet she wasn't tested when I asked she should and then spent the whole day with other seniors possibly spreading it she said "well yea I guess" I asked that she follow up with me to let me know what the outcome of investigation was and she never did. Received a call from ABC today advising that this facility does not want me to come back. Why because I care more for my client and the patients there than the facility workers? Because I alerted you of negligence from your staff? Interesting. We'll see what the health department has to say about th

My mom was placed at Bria in Geneva for a 2-week rehabilitation stay after a fall. While the…read moreinsurance was in effect, we were pleased with the staff communication and many therapies she was receiving. However, when we began to question why she was not being seen for the medical problem that placed her there, they could not provide an answer, that was our first red flag. Then after her insurance ran out and we were being charged $290/day, the communication we received was basically non-existent. After her 2 weeks were up, we tried for an additional 6 days to get her released. However, Bria was unable to produce the required paperwork to allow her to be readmitted to her established assisted living facility. This was very frustrating as they would not communicate with me about the hold-up and just kept saying it was complete when it wasn't. Meanwhile, in an attempt to straighten out the problem, her assisted living facility tried to contact directly Bria but they were unsuccessful as well. Messages left at the front desk were not received and there is no voice mail option. Even if we were able to talk to a person and they made promises, they were not carried through. Getting mom on the phone was almost impossible. I got to mom once after 13 attempts! Reception either would not have her correct room number, transfer me to the incorrect nurse's station, sometimes her room phone did not work, or they would transfer me to another patient with a similar name. When we drove an hour to visit mom after her COVID quarantine was up, they said they had lost the previously emailed "prescreen paperwork", though they did go look for it and ultimately found it when pressed. We were forced to pay upfront for multiple days of care at $290/day and promised that a refund would be timely once she was released, however that was also not the case. It took multiple phone calls and a variety of excuses to finally get a refund for days we overpaid. There were some clear standouts at this location, Caroline and Patti were outstanding, but everyone else we encountered did not seem to know what they were doing. I do not recommend this location.

If I could give this place a ZERO over and over again I absolutely would. I found my Dad Feb 8,…read more2022 basically unconscious in his bed. I demanded answers and eventually called 911, as I knew something was wrong. You would think HEALTH CARE professionals would know when something is wrong. My Dad was sepsis in his entire body, gangrene foot (the smell was awful coming from him) again, I don't know how they do NOT know. his Hygiene was appalling. They should be ASHAMED of themselves!! Please if your loved one is in here PLEASE PLEASE move them, or go check on them every single day. My Dad's room was absolutely disgusting, nurses never ever answer the phone. People make promises they never fulfil. My dad's nails were 12 inches long and BLACK, we were promised they would be cut NEVER WERE. Needless to say I called 911 Feb 8 from Bria as I knew something was wrong. He was admitted into Delnor with a horrible infection (Sepsis and Gangrene) ALL from a pressure sore they did NOT EVER CLEAN, as a diabetic we should have been told, and NEVER were. My Dad passed away on MARCH 1, 2022 after they had to amputate his leg due to gangrene and sepsis. Please check on your loved one here OFTEN!

This place is the BEST!!! The Sweetest Residents Love here!!! The employees are handpicked with…read morekindness, empathy, compassion and patience. I love this place!! It's near and dear to my heart!! I would give this place a 10 if more stars were up above.........5 stars is just not a good rating for this Fabulous facility of caring hearts!!!! Marcy is a hands on Administrator! She truly cares about Heritage Woods! I've seen her work in all areas and departments. There is nothing she can't do in my opinion.........

Worst decision we ever made to place our mother here! to bad we have to wait for hindsight to see…read more20/20. They put on a great show at tour time and its downhill from there ... once inside With insurance and SS money they get over $6,000 a month and provide literally only meals to our mother! but dish out a ton of heartache!!. They dont deserve one star!

Emergency room team was the best. Nurse Robin, Nurse Rachel, Nurse Marcella, and Dr. Papas were…read morefantastic. Took great care of my 90 year old Dad. Delnor was the busiest I ever seen. Yet the staff still took the time to attend to all my Fathers needsI. Found the time time to to be attentive to my Father and answer all questions. I highly recommend Delnor Hospital Emergency room.

Concerning Dr Santwani, neurologist at Delnor: Husband's…read moreacute onset illness brought us to ER. Husband was admitted after initially being released then deteriorating in the hospital parking lot on the way back to car. Dr Santwani, the so-called neurologist, FAILED to call back with detrimental spinal tap results so that my husband could receive further testing. Instead, he gave my husband a clean bill of health sending us down a different path all together resulting in nearly a year of misdiagnosis, under treatment and permanent damage. Northwest is a failed hospital system. You'll be hard-pressed to find an American doctor who cares about the patient and wants to solve the illness. Avoid Northwest AT ALL COSTS.

I have a friend who uses Amada Senior Care of Geneva, I have found them to be professional caring…read morecompassionate. The level of care the Caregivers give my Friend is outstanding. This company cares about their employees and clients I would absolutely recommend this company to families looking for home care for their loved ones

I am extremely disappointed with my experience working for Amada Senior Care (Geneva location)…read more As a caregiver, I was expected to report to client homes during severe winter weather conditions, even when travel was unsafe and dangerous. On more than one occasion, I risked my personal safety attempting to reach clients during winter storms, with little regard shown for caregiver well-being or road conditions. The pressure to "make it work" regardless of weather was overwhelming and unsafe. My employment was ultimately terminated without prior written warnings or progressive discipline, despite my efforts to communicate concerns and remain professional under stressful circumstances. The termination process felt abrupt, unsupported, and lacking transparency. Caregiving is already emotionally and physically demanding. Caregivers deserve clear communication, reasonable safety considerations, and fair treatment--especially when they are putting their lives at risk to care for vulnerable clients. Based on my experience, I would caution prospective caregivers to carefully consider how this company handles safety, communication, and employee concerns.