Routinely closes before posted hours. One of the installs was faulty, but they did replace it free…read moreof charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs.

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the…read moreother girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here.

I opted for them to come to my house to repair windshield. Service was quick and no issues with…read moreinstallation

Recently tried contacting them for a failed windshield repair and was ghosted…read more I tried their chat, emailed them, tried their website and even called (sent to a robot telling me to go to their website). NOTHING

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

During a really cr*ppy situation of my car being vandalized (quarter panels being shattered), this…read moreplace kept me at ease and stress free. Not to be dramatic but I've never had such amazing customer service where they provided the service needed and more. Offered water upon walking in, took me in first thing in the morning despite the flooding happening, cleaned up the shattered glass all over in the inside of my car, provided personal recommendations to other businesses for other services, and the owner himself helped seal off the edges of the windows out in the rain. Thank you so much for taking me in on such short notice and going above and beyond to help me with my situation. Hoping this never happens again but if I ever need any other sort of glass services for my 2 vehicles, I'll definitely be making the drive up from Renton. These guys are worth it. Happy holidays!

They did an excellent job replacing the front windshield of my Honda Element. Fast & efficient!…read moreElaine and her crew were outstanding. Five Stars

Just wanted to give a shout out to Aaron for his wonderful customer service. When I initially…read morecalled to make an appointment for a windshield replacement, I was very pleased with how accommodating and professional Aaron was. He made it super simple for me and I appreciate that. On the day of the install, I had decided to wait in the waiting room. There were other customers who called and each time Aaron picked up the phone, he had the same high level of professionalism with every person and their inquiries. It was a pleasure to have been working with him. Also, the team who did the install was also great at the install. Overall, I am very pleased with Aaron and the team and will continue to do future business here.

Had my windshield replaced today on my 2021 Subaru and was recalibrated. Bruce did a great job!…read more Done in a day and worked with insurance.

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Mr. Sergey from Master Auto Glass replaced the windshield on my 2024 Chevrolet Suburban and did an…read moreexcellent job. He was very friendly, positive, and attentive throughout the whole process. You can tell he's a true professional with years of experience. What I really appreciated was how quickly he responded to my request and came out to my location -- it was very convenient and saved me a lot of time. The price was fair, and the service was fast and efficient. Very satisfied -- definitely recommend!

Great service, great communication, replacement was done quickly and efficiently. I would recommend…read moreto friends and family. 10/10

Excellent work! I had an appointment for a new windshield and was in and out in about 40min. I…read morewasn't expecting the work to get done so quickly; they even managed to remove and transfer an RFID sticker and my flex pass (w/ velcro adhesive) to the new glass, BRAVO! Thanks y'all!

Genuine Auto Glass helped me navigate my insurance policy and got me in and fixed quickly. I…read morecouldn't be happier, and their lifetime guarantee is simply the best. These are great people and they go out of their way to make you feel like valued clients. I highly recommend for all your auto glass needs that you go see Genuine Auto Glass in Auburn Washington.

I recently had Dealer Xpress Window Tinting handle the windows on my 2023 Toyota Tacoma TRD Pro and…read moremy 2025 Ford F-150 Lightning. They did a fantastic job from start to finish. What really stood out was how perfectly they matched the rear window tint on both trucks. It looks completely seamless, like it came from the factory. They also gave me honest, practical advice on tint darkness that balanced great looks with safe nighttime driving and legal requirements. Their customer service is the best I've experienced in any business. Professional, responsive, timely, and genuinely attentive. I drive all the way from Mercer Island because it's worth it. The shop in Auburn is easy to get to, their hours were very accommodating, and the precision film cutting technology along with the quality of the installation is top-notch. Both vehicles turned out clean and bubble-free with factory-level results. If you're looking for premium window tinting or PPF, I highly recommend Dealer Xpress. I'm extremely happy with the work on both trucks and will definitely be back.

We had our car windows tinted recently, we had a same day appointment. I felt the service was top…read morenotch and completely professional. I would highly recommend this company as price was fair and service was quick and thorough.

Lucky Dog customer service was awesome. We just got our windshield replaced so no feedback yet on…read moreworkmanship and value. They do guarantee the work as long as we own the car so that's good reassurance

I had a passenger side window replaced this past week. The price was fair and they got me in and…read moreout in 30 minutes. I would have given them 5 stars if it wasn't for their policy of charging 3% to use a credit card OR a flat $3 to use a debit card. Had their price quote been 3-5% higher to cover the likely possibility that I might pay with a credit card I wouldn't have blinked an eye. I've owned businesses in the past and credit card fees are a cost of doing business.

Updated review... After a few months the rock chip got…read morebigger and spread like a web. I paid $80+ for nothing. Changing this rating to 3 stars. I got ripped off

They had my vehicles window in stock and ready to go took less than 30 minutes for this amazing…read moreteam of Brothers to get the work done in under 30 minutes at a fabulous price. I'm also interested in having my subie windows tinted and they do tinting also at a great price for all windows except windshield of course I will be back please don't go to a mainstream glass repair shop these guys are the bee's knees. Super polite awesome customer service. And my window that got replaced has a lifetime warranty that can't be beat. I hope this review leads you to go to these guys call them today. This small business deserves all the business