Routinely closes before posted hours. One of the installs was faulty, but they did replace it free…read moreof charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs.

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the…read moreother girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here.

This is a very well run business. Friendly staff, next level communication and excellent…read moreworkmanship. It made what started as a very unpleasant situation having my window broken out by vandals end on a more positive note. Their lobby is set up well for waiting with coffee, built in charging stations and comfortable seating. Staff communicates all through the process and even though they were very busy while I was there, took the time to help me understand my insurance. Would definitely choose this business again.

We had a windshield and passenger window replacement scheduled. Went in at the appointment day/time…read moreonly for them to tell us that appointment had been cancelled. When we showed them our valid confirmation email they just said "well I don't know, but it was cancelled". Questioning/complaining did no good. We left and found another shop (slightly cheaper too). The next day, I noticed they had still charged my credit card the full amount. Reversed it with my bank but what terrible customer service. I will never use Safelite again.

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

During a really cr*ppy situation of my car being vandalized (quarter panels being shattered), this…read moreplace kept me at ease and stress free. Not to be dramatic but I've never had such amazing customer service where they provided the service needed and more. Offered water upon walking in, took me in first thing in the morning despite the flooding happening, cleaned up the shattered glass all over in the inside of my car, provided personal recommendations to other businesses for other services, and the owner himself helped seal off the edges of the windows out in the rain. Thank you so much for taking me in on such short notice and going above and beyond to help me with my situation. Hoping this never happens again but if I ever need any other sort of glass services for my 2 vehicles, I'll definitely be making the drive up from Renton. These guys are worth it. Happy holidays!

They did an excellent job replacing the front windshield of my Honda Element. Fast & efficient!…read moreElaine and her crew were outstanding. Five Stars

Just wanted to give a shout out to Aaron for his wonderful customer service. When I initially…read morecalled to make an appointment for a windshield replacement, I was very pleased with how accommodating and professional Aaron was. He made it super simple for me and I appreciate that. On the day of the install, I had decided to wait in the waiting room. There were other customers who called and each time Aaron picked up the phone, he had the same high level of professionalism with every person and their inquiries. It was a pleasure to have been working with him. Also, the team who did the install was also great at the install. Overall, I am very pleased with Aaron and the team and will continue to do future business here.

Had my windshield replaced today on my 2021 Subaru and was recalibrated. Bruce did a great job!…read more Done in a day and worked with insurance.

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Excellent work! I had an appointment for a new windshield and was in and out in about 40min. I…read morewasn't expecting the work to get done so quickly; they even managed to remove and transfer an RFID sticker and my flex pass (w/ velcro adhesive) to the new glass, BRAVO! Thanks y'all!

Genuine Auto Glass helped me navigate my insurance policy and got me in and fixed quickly. I…read morecouldn't be happier, and their lifetime guarantee is simply the best. These are great people and they go out of their way to make you feel like valued clients. I highly recommend for all your auto glass needs that you go see Genuine Auto Glass in Auburn Washington.

I recently had Dealer Xpress Window Tinting handle the windows on my 2023 Toyota Tacoma TRD Pro and…read moremy 2025 Ford F-150 Lightning. They did a fantastic job from start to finish. What really stood out was how perfectly they matched the rear window tint on both trucks. It looks completely seamless, like it came from the factory. They also gave me honest, practical advice on tint darkness that balanced great looks with safe nighttime driving and legal requirements. Their customer service is the best I've experienced in any business. Professional, responsive, timely, and genuinely attentive. I drive all the way from Mercer Island because it's worth it. The shop in Auburn is easy to get to, their hours were very accommodating, and the precision film cutting technology along with the quality of the installation is top-notch. Both vehicles turned out clean and bubble-free with factory-level results. If you're looking for premium window tinting or PPF, I highly recommend Dealer Xpress. I'm extremely happy with the work on both trucks and will definitely be back.

This is my 3rd time getting my windows tinted by Dealer Xpress. Great staff, great customer…read moreservice- thank you Madison! Waited in their lobby and it was done in an hour. Thank goodness they put a sticker on the door because I forgot I can't roll down my window an hour later!

Lucky Dog customer service was awesome. We just got our windshield replaced so no feedback yet on…read moreworkmanship and value. They do guarantee the work as long as we own the car so that's good reassurance

Two things ultimately lead me to a negative review, and I assure you, both are avoidable. 1) Did I…read moreget what I paid for. 2) Did the business make the situation right after the problem was brought to their attention. In this matter, the transaction should have been simple, I needed my windshield replaced. That means, I come in, you replace the windshield correctly and hopefully, I don't see you for a long while. None of that happened. Things did not start off well, but I will blame my insurance agent for 90% of the issue. I told them where I wanted to take my care, but they continued to push Safelite. They scheduled my service with Safelite and told me that the business I chose could have the claim transferred. When I came to Lucky Dog, they called the 3rd party State Farm uses and their computers were down and they advised they planned to be back online in less than 90 minutes. That meant Lucky Dog wasn't going to start service for 90 minutes despite me having an appointment. Not wanting to wait, I suggested they verify coverage with my agent despite already showing them my insurance card that denoted a $0 deductible. I felt challenged, like I wasn't being honest and what bothered me most is they told me service would take up to 3 hours. So why not start service and if there is any issue with payment, we work it out in the end. They refused to do so, so my service was delayed about an hour. Ok, not my business and I felt if Joe was being that thorough on payment, his people would be that thorough on installation. Service was complete and I left. I also noted I was not offered either of the two items they advertised with windshield replacement. It was a $25 refund or new wiper blades. Since I Just replaced the blades, I was going to request the $25 cash, but it wasn't offered. 2 days later, the rain began that lead to record flooding. I was driving and noticed I couldn't see. It was scary and dangerous, because visibility is the foundation for safe driving. I looked down and the wipers that are automated were in the auto mode. I turned them from auto to on and they began to work. Once home, I called Lucky Dog and scheduled to come back to have the system looked at. When I arrived there the following week, I asked for Joe, the owner, he was on the east cost according to staff. I also noticed a bubble where the windshield sensor was and I pointed that out to the tech. He drove the car, confirmed the auto wipers were not working and went to work. After about 90 minutes, he told me the system had been fixed and apologized the work wasn't done correctly the first time. Again, no offer for blade replacement or cash rebate was made. In the end, the work was not done correctly the first time. A serious safety issue was the result of it and none of the offers that came with service were offered and I had to take nearly 3 hours of my personal in pursuit or having them do what they failed to do on my original appointment. Lucky Dog got full payment, but did not provide the service or support I expected. And rather than take another 2 hours to drive back and talk to Joe, I felt my time would be better served leaving a detailed review. Mistakes happen, but as I say, the measure of a business is what they do when this transpires. I am not at all impressed with Lucky Dog and how this all shook out.

Updated review... After a few months the rock chip got…read morebigger and spread like a web. I paid $80+ for nothing. Changing this rating to 3 stars. I got ripped off

They had my vehicles window in stock and ready to go took less than 30 minutes for this amazing…read moreteam of Brothers to get the work done in under 30 minutes at a fabulous price. I'm also interested in having my subie windows tinted and they do tinting also at a great price for all windows except windshield of course I will be back please don't go to a mainstream glass repair shop these guys are the bee's knees. Super polite awesome customer service. And my window that got replaced has a lifetime warranty that can't be beat. I hope this review leads you to go to these guys call them today. This small business deserves all the business

After postponing it for several times, finally it got done…read more Dan came and fixed my window shield. Prompt and professional. Glad to do business with them.

I've used Autoglass Solutions to replace my windshield twice, and they've always been incredible…read more Paula handled all email communications and was very responsive and made sure I was aware of what to expect. The pricing is very reasonable for a complete windshield replacement. Dan was an incredibly quick and helpful technician. He made sure I was aware of all the changes to my windshield, the problems from previous bad repairs, and future steps once the car is ready to be driven. He even let me know of additional parts that will need to be replaced next time I need a windshield replacement. This is my second time working with him, and he's been such a huge help and informative technician.