I've been a patient of Dr. Passes and Dr. Schiff for many years, and I can't say enough good things…read moreabout them and their entire team. From the moment you walk in, you're greeted by a warm, welcoming staff that makes you feel like part of the family. The level of care and professionalism is outstanding, but what really sets this practice apart is the personal touch. They genuinely care about their patients' comfort and experience. My dentist even sings to me during appointments, and they always play the music I want to hear, which makes every visit relaxing and enjoyable. The dental staff is exceptional, friendly, attentive, and always willing to go the extra mile. It's rare to find a practice that combines top-quality dental care with such a warm and inviting atmosphere. Going to the dentist isn't something most people look forward to, but this office has made it an experience I actually enjoy. If you're looking for skilled dentists and a team that treats you like family, I highly recommend Dr. Passes, Dr. Schiff, and their wonderful staff.

Extremely Disappointing Experience and Unprofessional Practices…read more I am deeply frustrated with my experience at Passes Dental Care and would strongly advise others to look elsewhere. First, they opened my tooth knowing full well that I was going on vacation in less than a week. They knew there was a high probability I would need a root canal, yet after opening my tooth, they admitted they didn't have the ability to perform it and referred me out. I was forced to pay hundreds of out of pocket for a CT scan and an emergency pulpotomy, and now I am left with a temporary filling and forced to urgently find a specialist before my trip--a stressful situation that could have been handled much better. Second, they forced me to take and pay for a new CT scan, completely ignoring the fact that I had already provided a clear, up-to-date CT scan from another provider taken just two months ago. Third, their billing practices felt very deceptive. I was initially promised a very decent credit for a routine cleaning since I reached my insurance maximum. However, after the cleaning was completed, they went back on their word and demanded almost full payment. When I tried to speak up and address this, they turned around and increased the bill to around $250. I have been a loyal patient with this practice for years, and they have earned thousands of dollars from me over time. Yet despite this history, they completely refused to offer any fee adjustments or credits for their oversight, leaving me to spend thousands more out of pocket at a specialist. Poor communication, unfair billing, and terrible scheduling management. Save yourself the headache and go to a practice that respects your loyalty, health, and money.

This is my 3rd review and I can't say enough about the care I received. Today I had a cleaning and…read moreit was the BEST I have EVER had in my 64 years!!! From Ana once again welcoming me in such a warm, friendly manner to Dan taking xrays and prepping me, all my worries were put to rest. Then, Gianni the dental technician was SO Gentle, thorough, precise and calming. AND she liked my favorite song that played during the procedure. I told her she is the MOST Gentle I have EVER had! But or And, I didn't feel she skipped or did any less of a job. I felt totally taken care of. Then Dr. Ukaigwe came in and followed up - NO Cavaties!! The entire team and process was so great I left with, indeed, a SMILE on my face!!!!

Do not recommend this place one bit! Stay away. Reading other reviews and had the exact same…read more"treatment". National dental is a money hungry business.

"I had a wonderful experience at this dental office! The staff was friendly, professional, and made…read moreme feel comfortable from the moment I walked in. The office was clean, appointments were on time, and the dentist took the time to explain everything clearly. I highly recommend this practice to anyone looking for excellent dental care!"

It took me a while to decide on writing this review. I wanna…read morecall my insurance company and complain Pls pls pls do NOT GO HERE FOR TEETH BONDING. I had bonding done on 2 teeth years ago AT ANOTHER DENTIST and the bonding is still beautifully intact. This place makes very cheap bonding that disintegrates the following day after they charge the insurance company thousands of dollar. . I gave them two chances and they messed up COMPLETELY. Dispicable and disgusted to THE BONE

I wish I could give 4 1/2 stars. First and foremost, this is a great office. The front desk…read morepeople always have a smile for everyone, and my average wait time is never more than 10 minutes, even when I'm early. I should begin this review by saying that I've had extensive work done here, and unfortunately a great deal of different procedures at other dentists and periodontists in NYC and Florida. Dr. Moskowitz is a dream dentist. He's as upbeat as he can be, yet he never sugarcoats the situation. He will answer endless questions, and never seems frustrated or irritated. I don't like dentists, and I am kind of a wuss when it comes to pain, but he is unfailingly gentle, and will stop and administer more anesthetic in the middle of a procedure if the patient wants it. I cannot say enough about my experience with him, and with his assistant, who also went to dental school, Dora. They are an amazing team, and I trust them completely. Why? I read some previous reviews about unnecessary work ordered, but I had all different options and price points discussed with me, and wasn't pushed toward the most expensive option. My father made the same decision to have a permanent bridge put in, and his dentist (in Florida) was not as good as Advanced Dental Care - he gets food caught under it and it irritates his gums. My bridge fits so well that I feel like it's nearly my natural teeth. They didn't rush to cement it in, but used temporary paste, until I was sure that the fit was absolutely correct. So why not 5 stars? They are EXPENSIVE. I have dental insurance, and with the insurance that they take, I'm still paying tens of thousands of dollars out of my own pocket. I know that there are less expensive dentists out there, but I've decided that the thoroughness and expertise that I have experienced here are worth the money. After all, it is your mouth, and I don't know about you, but I like eating. They make sure that they accommodate my schedule, and after hearing my dad complain about the dental work that he had done, I think it is ABSOLUTELY worth the cost.

tl;dr: this place takes advantage of economically vulnerable people and the administration is an…read moreabsolute mess. Extremely long wait after appointment time to be seen, and the administration is horribly managed. This place is terrible. I went to get my wisdom teeth removed. The consultation was standard and everything went fine. They verified that I was qualified for a loan and repayment plan but then I received a letter in the mail after my surgery saying that I did not qualify for the extended repayment plan despite being assured before my surgery that I was. They had me sign up for a plan that caused me financial stress under false pretenses. They called to reschedule my surgery twice which caused confusion with my job because I had to request time off for the surgery and then change it, twice. When I arrived for my surgery, I had to wait an hour and half to be seen by the surgeon whose assistant did not follow her instructions to x ray me while I waited, causing more of a delay. The guy before me had been waiting for two hours. The surgery itself went fine. They have very capable doctors. But so do A LOT of other dental offices. I received IV sedation and it was very fast. The big issue with this place is the management and administration. It is VERY poorly managed. They sent my scripts to the wrong pharmacy (TWICE!) and it took a few hours after my surgery to get them. Also, I requested an itemized receipt for my surgery both before and after my procedure. Was initially told hey can't give that to me until after the procedure. Then on 10/12 when I followed up I was told it would take a day to get to me. It's 10/17 and I still don't have my itemized receipt and they have not called me back. This is what I wonder: 1. I asked for an itemized receipt before my surgery and they said that they could not provide this until after the surgery because that's when they would be able to calculate the totals. 2. If that's the case why did they give me a solid price (the wording was, verbatim "the surgery will cost $2400". It was a definitive statement and not a quote) and have me sign up for a loan and repayment plan based on this amount if they can't actually calculate the totals until after the procedure? 3. Why are they unable to supply an itemized receipt when requested? Why don't they already have this information calculated and on file? Why won't they return my calls about this? Why are they being so shady about this? I am concerned that this place takes advantage of those who need dental work and who may be economically vulnerable, in a lot of pain, and who may be desperate to get this work done. I sincerely regret using Brooklyn Dental and besides my follow up, will never see them again.

They're terrible. I've called so many times to make an appt and leave voicemails and they never…read morecall back. Their website says you can text or email them also-- did that and they don't answer either. They replied once to an email months ago confirming they're my assigned provider and when I replied immediately and asked what's the next first available appointment they ghosted me. It's been a whole year and I haven't seen them once. I'm switching providers. Don't bother with these people. The worst way to run a business.

Now, the X-ray lady is new and 5 stars for her. The hygienist thinks poking a patient w/o care and…read moreletting them bruise and hurt for 2 days is normal. She is TERRIBLE. i could withstand the x-ray lady making me bleed..but was unhappy.. but this.. i have another appointment witha new dentist. Sad b/c the DENTIST herself is wonderful and deserves 5 stars. You have to be careful who you hire to represent your office.

This dental office is amazing. They take their time to make sure you are comfortable and understand…read moreevery procedure. Their equipments are updated and the staff is amazing. I always leave there with my teeth fully cleaned and polished. Thank you guys.

My mom went to to see the dentist Gargi Gajera and was treated very badly by her. She spoke to my…read moremom in a condescending tone and wasted her time by taking x-rays and at the end not giving my mom a cleaning because she "has other patients". However, if my mom were to have chosen to go ahead and get the expensive procedure of getting a crown on her, the dentist would have magically had time for that. Go figure. Do yourself a favor and go elsewhere unless you aren't a fan of basic human decency and professionalism. P.S. I will mention that everyone else that my mom dealt with at this office was super kind and helpful.

$1400 HIDDEN FEES - DO NOT GO HERE!!!!! I was a years long customer and they told me I needed to…read moreget a deep cleaning procedure done and that my insurance would cover it. Years later I get a bill for $1400! They have gaslit me throughout the process and tried to get me to "negotiate" with them to pay "just" $1200. If I had known there was even a slight risk that my insurance would not have covered this, I would have never agreed to the procedure. Years later i am still dealing with this back and forth and this bill hangs over my head every day. Please save yourself the financial pain and do not go here.

I saw Dr. Chang in January 2020 for a routine check-up…read more Pros: - Very friendly staff - Dr. Chang spent a lot of time with me and listened to my concerns and clearly explained things - Used newer technology which made me feel more taken care of Cons: - Pushing procedures - Told me I needed to have my wisdom teeth removed. I then went to an oral surgeon who refused to remove them because there was nothing wrong with them. A lot of the time spent with Dr. Chang was her telling me what was wrong with my teeth. I have an overbite and she was insistent on doing something about it for my long-term health of my mouth which is fine, but she kept asking if I have to consciously close my mouth even though I said it's not an issue. She told me that I had cavities on all four of my wisdom teeth and needed to remove them before the cavity spread to neighboring teeth. I ended up making an appointment with an oral surgeon close to where I live and he took an x-ray and said my wisdom teeth were perfect and he didn't see any cavities, but even if there were any, they were minor enough that I didn't need to do anything yet. They also recommended I have a cleaning three times a year to keep an eye on some slight gum recession - not sure if that is the standard protocol - Insurance issues - Did not take my insurance and did not tell me till my exam was almost done and the receptionist gave me false information about my insurance. On Zocdoc I filtered to dentists who took my insurance, then booked an appointment with Dr. Chang. I had my x-rays taken and my cleaning was done, then the receptionist came in saying that my insurance was on a fee schedule and told me my insurance covered very little and asked me if I wanted to continue with the exam. She told me that it would cost the same at any other dentist, so I said sure let's just continue it. So I was charged $450 for something that I expected to be free, although they allowed me to pay $350. I found out later that Dr. Chang is out of network, and that is why it was on a fee schedule. I contacted Zocdoc to report false information, and Zocdoc said it is supposed to be maintained by the individual dentist office, but it is now fixed - Scheduling issues - I was supposed to have an appointment on Monday, and Friday they called and left a voicemail to cancel. It is my fault for not checking my voicemail, but they said they texted me when they did not

This is a wonderful office. So happy to have found their dental hygienist named Marianna! She was…read morevery professional, well spoken and communicative. She does her job well! She communicates with you the minute you walk in, telling you what she is going to do. It doesn't just end with the cleaning, she will go over everything she found and makes sure you understand. It was really more than I expected. Very much appreciated. Dr. Kedem and Levite are also great and thorough with their exams. Luckily I haven't needed them as much as the Hygienist. The front desk, Inga, has also been very pleasant and respectful. I highly reccomend this office.

LEAST HELPFUL FRONT DESK EVER…read more If you have Delta Care or any insurance that doesn't make BANK for office they treat you HORRIBLE. I was seeking a referral for an oral surgeon and I cannot begin to explain how unhelpful the front desk woman was. She was extremely rude and had a nasty attitude when I was just trying to understand how the referrals worked. Will NOT be coming back.