BEWARE! I had an awful experience at Best Cleaners and want to warn anyone considering bringing…read moretheir luxury items here--DON'T. I brought in a large order including three handbags and a pair of suede Birkenstock slides. Among them was my Louis Vuitton purse with vachetta leather. I was initially told that my items would take extra time because they were being "outsourced to a leather professional." I patiently waited two weeks to pick up my items, trusting they were in the hands of someone knowledgeable. Big mistake. When I got my items back, I was absolutely horrified. My Louis Vuitton was completely ruined--its vachetta leather was darkened, burnt-looking, and destroyed. My Birkenstocks were also discolored beyond repair. When I reached out to discuss the damage, I was met with a dismissive, cold, and unapologetic response from the owner. She took zero responsibility and instead blamed the "age" of my items--as if high-quality materials suddenly burn and discolor on their own! What's even worse is that their response completely contradicts what I was originally told. If my items were truly sent to a professional, why does the owner's response sound like Best Cleaners handled them directly? Were they lying from the start? To add to the horrible customer service, the owner never called me back despite my multiple attempts to get answers. I had to continuously reach out to her, only to be met with a rude, unprofessional attitude. And if you think this was a one-time bad experience, look at their other 1-star reviews. This isn't the first time they've ruined someone's items. Pay close attention to how the owner responds to bad reviews. They act sweet and professional at first, but the moment there's an issue, their attitude flips. Instead of taking accountability, they become hostile and defensive. DO NOT trust Best Cleaners with your high-quality items. They lack the knowledge to properly clean luxury goods and will refuse to take responsibility for any damage they cause. Save yourself the frustration and go somewhere that actually knows what they're doing. Please refer to the attached photos !

My very first and last time in this establishment was horrible. When I walked in, the young man…read morerolled his eyes and walked away from the counter. I stood there for maybe 5 min and he came back. Not, can I help you or good Afternoon. He said, what. That was my que to leave. As I walked out he made a smart comment, fuck you then. I wanted to say something, but my mind said keep walking. Would never do business with customer service like that.​

I took my black suit in for alterations and it was returned to me as if a three year old had done…read morethe tailoring. The worst tailoring work I have ever received. I am battling to get my money back!!! See photos of this botched up work!! Horrible!!! My suit cost me over $500.00 and it is ruined. I take great pride in my suits and the owner obviously did not care about the quality of work. The stitching was done so tight that it looks terrible due to fast uncaring sewing machine work. Im pissed!

Service not up to expectations, don't have enough man power as she stated . Doesn't value the…read morecustomers

Very clean with friendly employees! The free Wi-fi allowed me to get some work done while I waited…read more A little pricey but worth it!

The washer don't wash get stuck then didn't open no words for the owner to have a place in this…read morehorrible shape !

They always get it right, and they are always pleasant...even fun... to deal with. I appreciate…read moretheir willingness to attend to small things and their flexibility in a pinch. This is one of the best small business Ivan encountered in my 20 years living in Plainfield.

My experience here was amazing. From the quick response on Yelp on whether or not they could…read morecomplete my alterations on tight timeline to coming up with the best way to alter my unique neckline on dress to having my order ready early and their easy, quick and clear text communication about dress being ready. Then - to top it all off - the dress looked great. The price was also reasonable.

Great service, fantastic convenience, a tad expensive. You leave your dirties in a purple nylon…read morebag on the front steps in the morning and they come back perfectly cleaned and pressed a few days later. THey charge it to my debit card. The convenience is unbelievable.

Do not go here. The cleaners lost my Mom's $200 Eileen Fisher scarf offering no compensation…read more Only resolve is Small Claims Court. I checked Better Business Association to find their rating is a F. Other customers had complaints of lost items with no compensation. Only gave 1 star because their is not a minus 5 star.

WORSE ALTERATION PLACE EVER!!! I took in a large gown into Pride Cleaners to have it sized down and…read moreto add some simple fabric over the top. When I got it back the 1st time (after them having it for 3 weeks) I thought it was a joke. The dress was so poorly "sewn" with sewing all over-not neat/ruddy, and the drapped fabric was stiched in 2 spots only. It was a mess. I took it back today to see if the lady could fix it. She told me it would take all day, but assured me it would fixed. Well I just picked up this dress only to have it even worse. The drapped fabric is now so tight around the gown it doesn't flow, the insides are mis-measured and 2 different sizes, and the drapped fabric and the original fabric have tears in them. The lady that handed off my dress is also very rude and could give care less about service! AVOID THIS PLACE AT ALL MEANS!!! GO ELSEWEAR!!! 0 stars!!! F

They did an amazing job getting a really tough stain out of a family made item. The stain had set…read morein for several months and most places were telling us that it may be impossible to get the stain out. It now looks good as new!

I really want to support businesses like this given the environmentally friendly approach, but the…read morepricing makes it difficult to justify as a regular option. At $15 for pants and $5 for a dress shirt, weekly drop-offs become extremely expensive very quickly. While I appreciate the mission and the quality, the cost feels out of reach for everyday use. I'd love to continue supporting this type of service, but the pricing structure makes it challenging to do so consistently.