Time for an update on my review of Lux Cars…read more.. Bottom line on top: AVOID LUX CARS LIKE THE PLAGUE! Here's why I advise you to avoid Lux Cars: 1) Sales rep Val Kats added on a $250 "interior maintenance" package to the invoice without asking me about it or even discussing it with me. 2) After I bought the car, my local mechanic found that one of the rims was bent and that one of the tires was significantly older than the others - things that a reputable car dealer would have found and fixed before selling a used car. 3) And here is the kicker: When I bought the car, it had a "clean" Carfax. When I went to sell it several years later, the Carfax report showed that the car had been in an accident. WTF?! Turns out the accident didn't get reported to Carfax until 4 months AFTER I bought the car. Looks to me like Lux knew about the accident (which would explain the bent rim) but withheld the info from Carfax until they could unload the car on a sucker. As a result, I took a bath when I sold the car, getting much less money for a car that had been in an accident vs a car with a clean Carfax report. I see lots of reviews on Yelp from people who had similar bad experiences with Lux. Avoid this dealership like the plague.

My sales person, Mike, was very helpful and willing to show me several vehicles, as I was not…read morecertain which car I wanted. Lux Cars always has a good number of very nice cars to choose from, so I enjoy shopping their selection. I, of course, found a super-nice vehicle and Mike assisted me with setting up financing, down payment, etc. Nice buying experience!

It's so good to know that you CAN have a wonderful & stress free experience when buying a car or…read moreSUV.....you just have to buy at BOB ROHRMAN LEXUS of ARLINGTON or BOB ROHRMAN KIA of LAFAYETTE INDIANA!!! Last week my 30 year old daughter's small SUV was totaled (no injuries thankfully). She is single & lives in southern CA.  A nurse at UCLA hospital,  she needed a vehicle immediately. She went to 3 dealers in her Santa Monica neighborhood. looking to buy another SUV. All 3 tried to take advantage of her dire situation with high pressure sales tactics, bait & switch, etc. Being so fortunate to know MARCIN AJDUKIEWICZ of LEXUS of ARLINGTON, we knew we could count on him -again! Our family & friends buy their vehicles from MARCIN AJDUKIEWICZ.  His dealership is the best dealership & the ONLY dealership for us. As usual, MARCIN returned our call immediately. We told him our daughter was looking for a  blue Kia Sportage with light interior, moon/sun roof out & of course all the safety features & she needed it shipped to CA ASAP! The next day MARCIN AJDUKIEWICZ connected us with  GM ALLEN GOOCH  of BOB RORHMAN KIA of LAFAYETTE INDIANA and his BEST salesperson LOGAN VANDEMEER. Two days later these 2 magnificent individuals found my daughter's dream ride! LOGAN VANDEMEER is THE ONLY person you need to see when looking for ANY vehicle in Indiana. LOGAN VANDEMEER was knowledgeable, professional, polite & most importantly empathetic to all our needs! LOGAN VANDEMEER was such a pleasure to deal with. Thank you GM ALLEN GOOCH, salesperson extraordinaire LOGAN VANDEMEER & the BEST finance manager BLAKE TERRY. YOU make a normally overwhelming experience painless & effortless! We now have another EXCELLENT dealership in our hands!  BOB ROHRMAN FOREVER!!!! Bob & Julie Pellegrino

STAY AWAY VERY DISHONEST SERVICE Consultant and manager. Horrible experience-wish I had filed a…read morepolice report. I took my car in for service May 7, 2026. They cracked my windshield and then insisted that I get it covered under my comprehensive insurance or through the extended warranty. There was no crack on the windshield when I brought the car for service. The service consultant, Alex Ramos, did NOT observe or document any cracks on the windshield when the car was brought in. Additionally, the mechanics working on the car also did not observe nor document a crack on the windshield. Therefore. upon completion of the service, when I took the car back, I was shocked to notice an approximately 6-8 inches crack on the passenger side windshield. I drove the car back immediately to the dealership. Initially, the service consultant agreed that he had observed no cracks when the car had come in and nor had he informed me or documented a crack on my windshield when the car had come in for service. However, after consulting his manager he started insisting that there could have been a chip that had become a crack when the car was put up and down for Service. Additionally, his manager insisted there could have been a crack when the car was brought in and that it hadn't been visible because the crack/chip was located at the bottom of the windshield where the area was black. And to make matters worse when I asked to see the pictures as taken when my car was brought in, to confirm whether a chip could have been there when the car was brought in. The service consultant, Alex Ramos, refused to provide me with the pictures-- he kept saying,"I can't show you the pictures right now." It wasn't until he took the pictures of the cracked windshield and downloaded them to his computer that he showed me the pictures. Moreover, he then proceeded to delete a bunch of pictures from his computer and when I questioned him about what pictures he was deleting he said it was his computer and that I should let him work on his computer. He then proceeded to show me the pictures that were taken after the service had been performed, and the crack was visible on the windshield as the pictures that were taken when the car was brought in! NON OF THE PICTURES WERE DATED OR TIME STAMPED. When I questioned him and his manager about it, they had no answer. Instead they kept insisting that I get my insurance or the extended warranty to cover the replacement. I had purchased the car and an extended warranty at Lexus of Naperville, another fraudulent dealership!! Therefore, I called Lexus of Naperville regarding the extended warranty the "platinum warranty" that I had purchased that was supposed to cover the windshield or so I was told at the time of purchase, however, I was informed that the extended warranty did not cover the windshield! At this point, I have opened a complaint with Lexus of North America. I am very upset!! I will also provide my insurance company about this.

Robert Baturin the sales manager completely ruined our experience here. We were addressed with…read moreaggressive and rude behavior during our consult. We knew going on financing would be our biggest conversation piece. We were open to buying and looking at different options. But because his manors and the way he spoke to us. It completely turned us off. Aleksei our sales rep was at least nice if it wasn't for him the experience would have been absolutely awful. I would not recommend ever dealing with Robert Baturin. If you have an option look to deal with a different sales manager. We are no longer going to look for a new vehicle at this dealership. I would highly recommend taking your business elsewhere.

I went to Arlington Heights Buick GMC to look at a new car and I felt like the salesman couldn't…read moreanswer a question without running to the general manager and you could tell he was very inexperienced the salesman. I overheard who I found out that was being scolded and humiliated and was screaming at the salesman his name was Ariel who literally degraded the salesman, I figured if that's the owner of this dealership I feel sorry for the people that work for him. With no control screaming in the showroom my wife and I left and wound up buying a brand new Buick at Napleton where we were retreated with respect and the vibe was night and day from the horror of shopping at Arlington Heights GMC Buick

Marty and the entire staff at Arlington Nissan went above and beyond to make my dreams come true…read more Go see them when you are looking for a new or preowned vehicle. You WILL be happy!

Jack in sales was excellent. Very knowledgeable about their car and industry competition which…read morehelped make my decision easier. Pricing was very reasonable for all I got in my new suv. The entire process has been seamless. I highly recommend the dealership and overall quality and experience of buying my new Pathfinder. Well done!

Regina and Penny are amazing!!I was looking for a car for several weeks and my friend referred edr…read more The service was awesome and they really want above and beyond the call of duty to make sure I was completely satisfied. I will highly recommend this car boutique.

What a great and quick experience it was! Car buying has never been easier. Thank you so much to…read moreJoe W in the body shop, who referred me to Krystle. Krystle was absolutely fantastic, she knew exactly what I wanted, and wasted no time trying to sell me something else. I highly recommend Krystle for anyone looking for an easy buying experience.

It was our first time purchasing a new car, and Penny helped us a lot during the process.read more

My fiancé and I had a great experience buying our new vehicle from Napleton. Issac Branch assisted…read moreus and he was extremely friendly and knowledgeable throughout the entire process. There wasn't any uncomfortable high pressure sales tactics that you worry about when entering any dealership. He was very patient with us as we asked many questions before finalizing the agreement. Even after the sale was made, he made sure to follow up to make sure that everything was to our satisfaction. Best experience I've had at a dealership! Thanks again Issac!

They need to tear down this dealership and start from scratch. It's old and you feel like your…read moregoing to Honest Bob's Used Cars down the street. Under the new ownership (from Roto to Napleton), (save for a few sales people) they don't appear to care about their new potential customers. Don't care to go back, and will drive additional 20-30 minutes to another Subaru/Mazda dealership.