Excellent service! Arlington Heights Buick GMC was professional, courteous, and outstanding.

love this place! got great service from Cesar Martinez always get great prices for cars I love I always come here love it!

Robert Baturin the sales manager completely ruined our experience here. We were addressed with aggressive and rude behavior during our consult. We knew going on financing would be our biggest conversation piece. We were open to buying and looking at different options. But because his manors and the way he spoke to us. It completely turned us off. Aleksei our sales rep was at least nice if it wasn't for him the experience would have been absolutely awful. I would not recommend ever dealing with Robert Baturin. If you have an option look to deal with a different sales manager. We are no longer going to look for a new vehicle at this dealership. I would highly recommend taking your business elsewhere. read more

I went to Arlington Heights Buick GMC to look at a new car and I felt like the salesman couldn't answer a question without running to the general manager and you could tell he was very inexperienced the salesman. I overheard who I found out that was being scolded and humiliated and was screaming at the salesman his name was Ariel who literally degraded the salesman, I figured if that's the owner of this dealership I feel sorry for the people that work for him. With no control screaming in the showroom my wife and I left and wound up buying a brand new Buick at Napleton where we were retreated with respect and the vibe was night and day from the horror of shopping at Arlington Heights GMC Buick read more

I came in with an electrical issue. An hour later they were trying to sell me a new transmission or go to the show room without checking the electrical issue. They had a small container with fluid and what looked like metal flakes in it. They said it was from my transmission. I asked why they opened the transmission. They didn't have an answer. I then said fix the electrical issue. They came back with an estimate of almost $3000.00 to replace the transmission module, including an all-wheel alignment that I just did 4 months prior. I said fine, replace the transmission module (they said it failed) and I refused the alignment. 45 minutes later, the Service Rep came out and said "Good news, you only have a corroded wire in the harness, it was discovered when they removed the wire harness cover (did this get troubleshooted). He then said the car would be ready in less than 30 minutes and my bill would be greatly reduced. Two hours later, I went to his station and asked when my car would be ready. My paperwork and keys were sitting on his desk, and my car was sitting in the parking lot. He then said he needed to modify my invoice because I didn't need the parts. After it was all said and done. I paid over $1100.00 (all labor) to fix a corroded wire, and they charged me $29.00 to refill transmission fluid for something I didn't even ask to be done. I stayed the entire time and waited for my car, over 6 hours. It takes 6 hours to trace a corroded wire? I have been a maintenance mechanic my entire working career. Teach your 'Certified Mechanics' how to troubleshoot. My name is David Hoffmann, I will not be returning to this establishment for future service or sales of any kind. read more

Arlington Heights Buick GMC - Service Estimate - Car Dealers Near Me - Arlington Heights, Illinois

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I've had one of the worst experiences ever at this place. I was dealing with the salesperson Joel over the phone after an internet inquiry. He was nice and VERY professional. I decided to stop in Not knowing he was off that day. I dealt with a very rude condescending unprofessional sales person by the name of Elliott. He made the biggest scene in front of customers and other sales representatives because I did not like the service he was giving me and I wanted another service man He yelled at me, trying to make me feel as though I wasn't the most important person was read more

The sales rep Matthew helped me get my new GMC terrain elevation. He was very informational, personable, and transparent which made the process much easier. He helped me out as much as he could. Great guy and good experience because of him! Thanks Matthew. read more

UPDATE: After sitting with the owner, Ariel Szwec, we were able to talk about the situation which he provided REAL solutions to the issue. Fast forward, he saved lives by doing so and even lended us a rental while they figured out the problem with the 2017 Yukon Denali. He's been transparent, genuine, attentive, and especially very kind to us. I very much appreciate his efforts in satisfying his customers. I should have not blamed that sales representative I mentioned beforehand, it was never his fault, but the service technicians. Otherwise, shit happens and it wasnt ignored, but solved. So, thank you Arlington Heights GMC for the happy ending! Also, thank you to David from the service department. read more

We purchased a $29,000, 2017 Chevy Silverado with 58k miles on Saturday, May 24, 2025. After driving it just over a week the check engine light came on. I stopped in the dealer on Monday, June 2 (9 days later) and talked with Victor. He told me it would cost $180 diagnosis' fee plus parts and labor that they would go half in with me. They obviously knew this truck had an error code when it was traded in and they cleared it before selling it. I wouldn't recommend this dealer to anybody. read more

Update: thanks for your explanation as to why I am wrong (even though I am the customer). Your information is not correct. I don't know what it means within your service department to say my vehicle was "checked out" at 11:36, but it certainly doesn't mean that I was told my vehicle was ready to take. I didn't leave your dealership until 12:10 which was approximately 5 minutes after I was told it was ready and paid for the oil change. So perhaps you have an internal communication problem with your staff, but regardless, that problem isn't my problem. Your defensive response is an even stronger reason to avoid your business. Imagine if I had an actual problem with the work that was done and not just about wasting my time.... What defensive response would I get to that? read more

Made an appointment with Victor to see a pre-owned vehicle listed for sale online with this dealership. Getting emails and texts left and right. Get a text message from the salesman as I'm driving to the appointment that someone else is looking at the car. Texts again as I pull in to see it and tells me it's sold. What's the point of making an appointment with someone who's clearly interested, but you have no intention of honoring the appointment?! I'd like to believe there is still integrity in this world, but not at Arlington Heights Buick/GMC. Take your chances. read more

Had service done on my car after it needed to be towed in. When I picked up my car my remote start clicker was missing. I went back in and talked to the service writer Dean. He came outside and as I was asking about it he literally turned around, went back inside and could have cared less what happened. Did not even help me look thru my car. I no longer have my remote start clicker and the dealership could care less. So disappointed. Prior, service was always good. ****AFTER PROMISING TO REPLACE MY REMOTE START CLICKER, THEY TURNED AROUND AND TOLD ME TOWING COMPANY WAS AT FAULT THEY WERE JUST DOING ME A FAVOR HORRIBLE HORRIBLE read more

My experience with Ryan Day started online, his communications were clear and efficient. I was selling my Volvo on CarGurus and we were able to make a deal with Ryan. When I came to the dealer the transaction was very smooth and easy. Selling my SUV to a dealer was new to me, however, the process smooth and easy. Also, a few days later I noticed I've left an item in the Volvo. I called and Mrs. Vicki was so sweet to help me recuperate the item. She went out of her way to find the item in the garbage, as the cleaning crew had already cleared my vehicle. She was quick to act and find the item that has a lot of sentimental value to me. Overall, this dealership has been standing throughout the pandemic for its great dealings and outstanding customer service. I highly recommend them as customer service has been outstanding. read more

Arlington Heights Buick GMC - This is the Volvo they bought from me... - Car Dealers Near Me - Arlington Heights, Illinois

Shout out to Chris Lahey! First time at AH Buick and Mr. Lahey helped me do an after hours drop off. He went out of his way to get me an envelope, ask about my car, and let me know I could contact him if I needed anything. This was after I just told him I recently purchased my car. He was a gentleman all the way around and he provided great service foe his company and brand. Thank you! read more

Awesome experience. Fast, friendly, and knowledgeable. They took care of our every need and we will continue to buy our vehicles at Arlington Heights GMC. read more

Rosa B. 5/3/2024 I was not happy with a couple of things that happened. First I was told the vehicle I purchased had new tires, to find out the next day after buying it the night before there were only two new tires installed on the front. I did check when I went there Friday evening to pick it up but only looked close up on the driver-side tire to see the kind of tires that had been installed. When I asked our salesperson about it, she said she had looked on the Carfax report, that's why she had told me they were new tires. I asked if anything could be done to rectify this, but no response as of yet. My next issue had to do with financing, I let them know from the start when we met that I had already gone over my budget, so no need to discuss any additional warranties that would be at an additional expense. I found out after looking over the papers to check the Carfax report to see where it might have said anything about new tires, to my surprise found out that they had added a wheel and tire warranty that cost me quite a bit of money. It was just added to my loan and is now added to my car payment. Yes, shame on me for being so trusting, lesson learned! I was able to cancel the added warranty, but never should have had to. So everyone just be aware, check everything over, make sure you understand exactly what you're getting, and understand all the paperwork and numbers you're signing for. I was impressed with their fast, and friendly service, just have to be watchful of everything. read more

Salesman Jeremy Woolley is one of the most straight forward and honest salespeople I have ever met. He will do absolutely anything he can to try and help you out. read more

Terrible service department. They actually are liars and refuse to honor factory and manufacturers warranties for some reason. They charge you and fight with you to provide new instead of providing legitimate warranty replacements. This dealership is not honest. read more

How many times do I need to "unsubscribe" to their emails to get "unsubscribed"? Had an experience where they tried over charging me for a wiper pump ($695), and then charged me $295 for not getting the work done after the quote. They had me sign something saying I was going to get the work done there- I thought that was odd before I signed it but signed anyway because I wanted them to fix it. When they told me the high price I called a friend's trusted mechanic and he said that's waaay to high. I declined the work since they were trying to triple the going rate. I know I'll pay more for work at the dealership, everyone knows that, but triple?!! It's like they knew it was too high and that's why they had me sign something first. Not cool. I read more

Gone are the days of good customer service. We have purchased multiple cars from "Sullivan GMC Buick". However the new owners are not concerned with customer service and customer/employee retention. We purchased a bumper to bumper warranty when we purchased the vehicle. This is the second time we have brought the truck back for an issue only to be told it is not covered. One is an electrical issue and the other is the center console hatch is slicing our fingers when it is opened. Only to hear it is not covered. At Sullivan, where we purchased the truck, it would be taken care of no questions asked. Now it is "not covered". However, they are constantly spamming my email to purchase our truck, do maintenance, etc. The management should read the following article https://hbr.org/2008/07/putting-the-service-profit-chain-to-work to have a deeper understanding of the implications of their actions. Furthermore, there are constantly new employees in the service department which let me know that there is a high turnover rate. This causes me to wonder "why?" And it lets me know that their employees are not satisfied. Therefore, it leads me to question the quality of work being put into our vehicle. Ugh. It looks like we must find a new dealership to purchase our cars. It appears that this organization does not believe in customer loyalty. read more

Went for new brakes and brian in service said my car needed rotors too. Told him to do the work and $1000 later I have new brakes and rotors. After a week of normal driving my brakes start to squeal. I'm no mechanic but that usually means cheap brake pads. This is just another reason dealer's service departments are trolled with good reason. Next time I'm heading to Midas. read more

This place mislead me for months about doing repairs on a used car I purchased that were agreed to at the signing of our purchase. At time of purchase, we both agreed to a handle of things to fix before I picked up the car. When they told me it was ready, two of the issues were not resolved. They said I could take the car and I would be serviced next week. Well the parts never came in and 1 week turned into 5 months of no response to my calls. Just a typical shady car dealership. read more

We had a terrible experience at GMC Buick in Arlington Heights. My husband and I saw a used Tahoe online on the evening of 1/24. At 8:30 the next morning, my husband set up an appointment with salesman Chris Lahey, to purchase the car. We told him we would use our credit card to put the car on hold, but he said they don't do that. Chris assured us that the car was being detailed and would be ready by 3, so my husband set up an appointment to get the car at that time. My husband took an Uber to my work, and I asked to leave an hour early to get to Arlington Heights by 3. Chris texted my husband just as he met me at work to tell us they had sold the car. We asked to speak to the sales manager who told me, "That's the way this business is." He told me that people were writing a check for the car and that was more important than my appointment (we were also paying cash for the car). My husband spent $30 for Uber, and I lost an hour of pay because that's just how they "run their business" and treat potential customers. We decided to go to another dealer in the city. We found a car we loved, but the salesman said he couldn't sell it to us until he talked to another customer who had the car on hold. Apparently, not all car salesmen do business the way Chris and the sales manager run the Buick GMC in Arlington Heights. I would not recommend this place to anyone. read more