I had the best experience buying my car with Xavier! He was so kind and helpful. He knew what he…read morewas talking about and he was honest and transparent. He was professional, friendly and personable. The dealership is very lucky to have him on their team! Thank you SO much Xavier! :)

Avoid! Bad feeling overall after visiting this dealership on Saturday. Not sure where to even…read morebegin. - New Ram 1500 posted on their site for $65,799 with doc fee and tax should be around $72k or so out the door. They came out with a sheet that said $83k and change. ‍ - So from the start, talking/texting before I came in and asked for the OTD number, they were saying they are so busy and only have two managers that can't take the time to send numbers over the phone - that should be the one and only sign not to go to this dealer. But I went anyways. - Went in just after 6pm and it's a ghost town and I got a weird, cold, creepy feeling right off the bet. I know they close at 7pm or so but still. No one in sight. - Syed (I think) was the salesperson that came out after few minutes and was nice but seemed inexperienced. - Test drive, didn't really want or need to do it as I already drove a couple others at different dealership and at this point it was just about finding the right color/options and price. The weird thing for me was the salesman went with us on the drive and it felt weird as I've test drove and bought a few vehicles in the last 10 years and don't think I remember someone going with us in the last eight or so years. Felt a bit rushed and like an Uber driver, turn here, turn here and back to dealership within probably 10 minutes. But okay, let's get to the numbers. - Another guy comes out, sales manager or finance manager I'm assuming and brings out a printout of the numbers - mind you they could have texted or emailed that sheet before like many other dealers do and not wasted anyone's time. Website price $65,799 and right off the bet he says they've been having issues with the system or website and prices could be wrong. Same price it's been for a week and still is now. Just a bunch of bs and lying ‍ This size dealership can't fix the system pricing ‍ So like I stated before, with the numbers posted and confirmed earlier over the phone with some woman, should be roughly $72xxx or so out the door. Came out with $83k and said it was a mistake on the site. That's a big mistake with over $10k difference. - While waiting for the numbers, my wife asked for the key as she wanted to sit in the drivers seat. No problem and she went but then after a bit I guess the sales guy went outside while I was talking to the other manager. Not sure why but she thought and had a feeling like he thought she was going to steal the vehicle or something - Where I believe they make money/scam with uninformed customers is financing as they tried to push financing a bit few times and I already said I was approved through my bank but was willing to do Stellantis financing if it helps the deal or there are extra rebates. - Next thing I get is thank you for coming and a hand shake. No negotiation or anything, as they figured they were wrong and didn't even plan on trying. Not sure but that was just a weird interaction that even my wife said she's never experienced before. So for that I thank you, as my time is valuable and you already wasted too much of it with the lies/tricks. - Before coming to this dealership, well avoid it, so many better and friendlier ones around Chicago and suburbs. But if you must, get them to give you a complete OTD, out the door number/sheet with vehicle price, trade in, financing, rebates and everything listed. I broke my own rule and went in anyway, just to see the lies and waste my time. Live and learn everyday. - Bonus, $90k msrp truck and the tailgate or split part did not work. Isn't there a delivery inspection when you receive the vehicles to your dealership...? Friends told me to avoid Napleton's but their "low price" tactics got me to come out and have a new kind of experience that I never want to experience again. Live and learn ‍

It's so good to know that you CAN have a wonderful & stress free experience when buying a car or…read moreSUV.....you just have to buy at BOB ROHRMAN LEXUS of ARLINGTON or BOB ROHRMAN KIA of LAFAYETTE INDIANA!!! Last week my 30 year old daughter's small SUV was totaled (no injuries thankfully). She is single & lives in southern CA.  A nurse at UCLA hospital,  she needed a vehicle immediately. She went to 3 dealers in her Santa Monica neighborhood. looking to buy another SUV. All 3 tried to take advantage of her dire situation with high pressure sales tactics, bait & switch, etc. Being so fortunate to know MARCIN AJDUKIEWICZ of LEXUS of ARLINGTON, we knew we could count on him -again! Our family & friends buy their vehicles from MARCIN AJDUKIEWICZ.  His dealership is the best dealership & the ONLY dealership for us. As usual, MARCIN returned our call immediately. We told him our daughter was looking for a  blue Kia Sportage with light interior, moon/sun roof out & of course all the safety features & she needed it shipped to CA ASAP! The next day MARCIN AJDUKIEWICZ connected us with  GM ALLEN GOOCH  of BOB RORHMAN KIA of LAFAYETTE INDIANA and his BEST salesperson LOGAN VANDEMEER. Two days later these 2 magnificent individuals found my daughter's dream ride! LOGAN VANDEMEER is THE ONLY person you need to see when looking for ANY vehicle in Indiana. LOGAN VANDEMEER was knowledgeable, professional, polite & most importantly empathetic to all our needs! LOGAN VANDEMEER was such a pleasure to deal with. Thank you GM ALLEN GOOCH, salesperson extraordinaire LOGAN VANDEMEER & the BEST finance manager BLAKE TERRY. YOU make a normally overwhelming experience painless & effortless! We now have another EXCELLENT dealership in our hands!  BOB ROHRMAN FOREVER!!!! Bob & Julie Pellegrino

STAY AWAY VERY DISHONEST SERVICE Consultant and manager. Horrible experience-wish I had filed a…read morepolice report. I took my car in for service May 7, 2026. They cracked my windshield and then insisted that I get it covered under my comprehensive insurance or through the extended warranty. There was no crack on the windshield when I brought the car for service. The service consultant, Alex Ramos, did NOT observe or document any cracks on the windshield when the car was brought in. Additionally, the mechanics working on the car also did not observe nor document a crack on the windshield. Therefore. upon completion of the service, when I took the car back, I was shocked to notice an approximately 6-8 inches crack on the passenger side windshield. I drove the car back immediately to the dealership. Initially, the service consultant agreed that he had observed no cracks when the car had come in and nor had he informed me or documented a crack on my windshield when the car had come in for service. However, after consulting his manager he started insisting that there could have been a chip that had become a crack when the car was put up and down for Service. Additionally, his manager insisted there could have been a crack when the car was brought in and that it hadn't been visible because the crack/chip was located at the bottom of the windshield where the area was black. And to make matters worse when I asked to see the pictures as taken when my car was brought in, to confirm whether a chip could have been there when the car was brought in. The service consultant, Alex Ramos, refused to provide me with the pictures-- he kept saying,"I can't show you the pictures right now." It wasn't until he took the pictures of the cracked windshield and downloaded them to his computer that he showed me the pictures. Moreover, he then proceeded to delete a bunch of pictures from his computer and when I questioned him about what pictures he was deleting he said it was his computer and that I should let him work on his computer. He then proceeded to show me the pictures that were taken after the service had been performed, and the crack was visible on the windshield as the pictures that were taken when the car was brought in! NON OF THE PICTURES WERE DATED OR TIME STAMPED. When I questioned him and his manager about it, they had no answer. Instead they kept insisting that I get my insurance or the extended warranty to cover the replacement. I had purchased the car and an extended warranty at Lexus of Naperville, another fraudulent dealership!! Therefore, I called Lexus of Naperville regarding the extended warranty the "platinum warranty" that I had purchased that was supposed to cover the windshield or so I was told at the time of purchase, however, I was informed that the extended warranty did not cover the windshield! At this point, I have opened a complaint with Lexus of North America. I am very upset!! I will also provide my insurance company about this.

These guys are shadier than shit and will bait and switch you and never return your calls or…read moreemails. Completely unethical and Reporting them to the Illinois Attorney General and the FTC.

Had this exchange over the car over 3 day period, carfax said nothing about codes etc. standard oil…read morechanges tires, tire rotations. Until previous owner didn't do recall., initially got there went for a drive and it was just chugging, they call it a "shudder". I should have just walked away. The three times it chugged, the sales guys says, it's been sitting for a while it will do that. Sorry Ryan they just do not do that. Honda bulletin is to drain and refill 3 TIMES, flash ECM to new shifting points. If that doesn't work go to the next bulletin. WELL, that's where we are at. There were several codes deleted prior to me getting the car home and to our service provider, trying my best as a man with two kids to give my hard working deserving selfless fiancés a car for back and forth to work at its looking mime. $4000-$8000.) a good think we have full coverage with GAP!!!! So torqe inverter install is the route we must take . $25-$2800 on top of the HIGH, highest of the high 13,999 we paid thinkin 90,000 miles 1 owner. I give this place and absolute zero for hiding every background knowledge of this car, the knowing that it suffered, and makes me minder how many more Kia's and other name brand vehicle sales places that do. The deer have been starting to run wild up here, sure glad I got that GAP. Next time we will go a little smaller sales department more understanding on cars rather lisher pencils and numbers only guy i got ain't with was the final man who builds motors and is a motor head. Again thank god for GAP!!! To those that lease, good. Do that until you you're out what's best for you. But this car sales has fucked my fiancé and I by 10-12 grand on a car on mor worth 12-13000. ) Ryan Bollig & Katelyn Zifko Grandview wi You know how to get ahold of us

Jack in sales was excellent. Very knowledgeable about their car and industry competition which…read morehelped make my decision easier. Pricing was very reasonable for all I got in my new suv. The entire process has been seamless. I highly recommend the dealership and overall quality and experience of buying my new Pathfinder. Well done!

Running fake promotional scams is a pretty crappy thing to do to people…read more Got a flier in the mail that said we won $5000 cash. Called the number as instructed on the card and figured this was maybe a 'cash back' deal if you buy a new car. They said no, that we won $5000 cash and that we would get a check. Had to set up a time to come into the dealership for it. Did so, showed up on time - total scam. Nissan as an entire company is dead to us and our family.

We had a great experience at Volkswagen of Palatine. We had a horrible week and ended up needing to…read morereplace both of our cars. We did not expect to get 2 cars when we walked in, but Josh handled everything so smoothly and gave us the best deal that works for our needs. We felt seen, heard, and cared for. The entire crew was helpful, answered our questions without making us feel stupid, and they took GREAT care of us. We highly recommend them to anyone.

I've bought 17 cars in my lifetime and this is the first time I feel compelled to write a negative…read morereview for a dealership. Things seemed to go well over email with Ken and I went in to finalize the purchase. The test drive with Brian was also fine. Things have all been downhill from there. I asked to purchase the official VW Drive Easy warranty and the salesman gave me a fair enough price for one. The finance guy, Ibrahim took over and ruined the whole experience. He tried selling a warranty for scratches because "women can't drive". He also lied straight to my face by swearing up and down the third party warranty he was selling actually was the company that underwrites the Drive Easy warranty. I reluctantly purchased because Ken had been good until that point. When I went home and verified that they in fact lied about the warranty they sold me, I requested a refund in writing and didn't get a response. The finance guy finally called me back only after calling a sales manager, and said 1. He never told me this was not the official warranty because he doesn't even have access to a VW extended warranty. A VW dealer doesn't have access to VW products? What? When I called him out, he offered it to me for another $800. When I asked for a refund, he kept giving a million excuses and kept dodging a response. He has since stopped taking my calls. The salesman finally got me a cancellation form 10 days ago and has also stopped responding since I turned it in. The sales manager told me 3 days ago he would personally call me back about the status of the refund and has yet to do so. This is beyond frustrating and I can't in good faith recommend doing business with this dealership.

The Team at this shop really cares about their customers. The director, Mr Bishop, the service…read moremanager, Mr Tommy, and the service writer , Jordan , were all very involved in a great resolution. They answer your call promptly. They are very knowledgeable about your car and situation. They go above and beyond to help you get back in your vehicle on the road quickly. They treated me and my husband like family. They called with regular updates, worked with our warranty company to get things resolved. They definitely have OUR repeat business!

I should have checked Yelp before taking my 2020 Santa Fe here. My car has been burning through…read moreoil like crazy and we heard that is an issue with Hyundai from my mechanic and he recommending taking it to the dealership for warranty review. Instead, this dealership charged $250 to look at it and came up with several other things (not related to the oil) that totaled over $2000 and said to do this 1st and never addressed the oil issue. Talked to a few people and they said they are notorious for this type of foul play. Run for the hills and look for another option.

I had brand new Nissan Altima car purchased from this location in 2010. It lasted only till 2020…read more The subframe got rusted, exterior was not. Never ever heard of any brand car, where subframe was rusted with no repair. Had to get rid of the whole car and made a point never ever buy NIssan car in future. This is my opinion

A Disappointing Experience…read more Vehicle: 2023 Nissan Rogue | VIN: JN8BT3BB5PW480483 | Stock: AN2968B I scheduled a test drive at 6:30 PM and arrived on time, expecting a smooth experience. However, the agent I was supposed to meet, Andres, was unavailable due to an emergency. Another agent, Stephanie, assisted me, but I was told that the car I came for was being driven by the dealership manager and wouldn't be available until Wednesday--two days later. This was frustrating for a few reasons: *The car is listed as "Personal use" on Carfax, yet it is actively being driven by the dealership manager. If it is being used by dealership staff, it would make more sense for it to be classified under "Corporate use." *The mileage displayed online is no longer accurate since the vehicle is being driven. This lack of transparency can be misleading for potential buyers. *It felt like they were trying to push me toward other, more expensive cars instead of honoring the deal I originally came for. This is the second time I've had this experience at a Nissan dealership--last week, a different location told me the car I wanted was "sold" and then tried to sell me a higher-priced alternative. I chose this dealership because they had the best price listed online, but this experience made me question Nissan transparency. I was not expecting this from Nissan. Buyers should be aware of these tactics before making a trip. Wasted my 4 hours.