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    Prestige Spa Covers

    1.8 (45 reviews)
    ModerateHot Tub & Pool
    Open 8:00 am - 5:00 pm

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    Don't  buy
    Wj M.

    Their hot tub covers are made using substandard materials. Kelly at prestige claims they're only made to last 2 years. I call BS on that. # Looking to file a class action lawsuit let me know if you're interested at #prestigespacovers. Contrary to what Kelly C. Says,"she told me 2 yrs is how long these covers last . I can buy a better made one for less than my so called discount. Plus should I have to buy oneevery couple years ?

    My Swimspa cover

    This is a great company with affordable price and good quality, customer service is also great I would definitely recommend this place

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    Ryan P.

    The worst spa covers in the world. Stay away from this company. See attached pictures. Especially the glowing Google review from Harley Ostlund, who also happens to be the General Manager of the company... Cover began to degrade after only two years of regular usage. What you see below is a four year old cover. Four years. Contacted customer service regarding their supposed five year warranty, and they asked that I pay $280.00 + $108.00 for a replacement. So, $388.00 for a warranty replacement of another terrible spa cover. And when I complained that they were basically scamming their customers and that I would write an honest review and go to the BBB about their practices, they dropped the price of the cover to $200.00. But still $108.00 for shipping. No thanks. Since then, I've been working with spadepot.com and they've been excellent. 4.3 stars on Google, 60+ reviews, same prices.

    Seams leak!

    My wife and I decided to change our hot tub cover last year to a thicker more insulted cover to save on electric bills. The old cover worked great. It just could have been thicker. We ordered a replacement cover from Florida Spa Covers who sells Prestige Spa Covers. The cover arrived in a well-packed box and we installed it the next day. We had no issues for the first six to eight months. Then, more and more, we noticed the cover getting heavy and soaked with water. It started requiring the two of us to swing it back on the arm. When we did prop it up water came pouring out through the seams! This happened after rain storms. The next thing we noticed was that the water level in the hot tub was getting higher after rain storms. We contacted Florida Spa Covers who told us we need to contact Prestige Spa Covers (PSC) about the problem. Here is the order of events after that initial phone call: 1) Contacted PSC. PSC told us that the inserts need to be flipped and that would fix the problem. I did not see why that would matter but inserts were flipped and the problem still occurred. Water was still coming into the cover and the hot tub. Note that the inside of the cover where the inserts are stored was covered in mold from being wet. We spent a lot of time cleaning the mold. 2) PSC told us that they would send new inserts. Inserts came and were installed. Water still came into the covers and into the pool. 3) PSC told us to flip the inserts. That would fix the problem. Inserts flipped and problem still occurred. Water still came into the covers and into the pool. Mold again. 4) PSC sent us a huge shower cap device to cover the hot tub. That obviously worked but it took at a minimum two of us to put it on every time we used the tub. It is huge and is a one-size-fits-all cap. Color does not match what we paid for making it stick out like a sore thumb on our color matched hot tub and deck. Why should we have to struggle to put a cover onto a cover that was itself made to cover a hot tub! I am a retired engineer and at this point in time I decided to do some experimentation to see how all this water was coming into the hot tub. I used plastic and tape and first put water only on the middle seam. Very little if any water at all came into the inside of the cover. I then sealed the center off 8" on each side and sprayed the remaining cover. Water got inside the cover. I then only sprayed the left side and water came into the left side only. Same results with the right side. Finally, I sprayed along the top and let it fall over a small part of the edge seam. Water inside. All this done with the center section still sealed from any water. The conclusion is that the seams leak. By leaking I mean a LOT of water gets inside the cover. After a typical North Carolina rain storm we need to empty the vinyl white covers AND at least five gallons out of the tub. Last week we emptied two five gallon buckets and had to rebalance the pool yet again because of outside water. I let PSC see pictures of all of my experiments. Here is PSC's response to our request for either a fix (other than the huge cap) or our money back is: "I reviewed the photos with my team and unfortunately our covers are not 100% waterproof. We can offer you a cover cap to help keep the water out at no cost. It's similar to a shower cap for your hair." I fully realize that the cover is not waterproof but it is not even good at being water resistant! Buyer beware! We highly recommend that you do not purchase a spa cover through Florida Spa Covers who use Prestige Spa Covers as their manufacturer. If you do you are wasting your hard-earned money and will be a slave to hot tub draining, mold and the higher chemical cost of maintenance. Go elsewhere!

    Damaged box from shipping of replacement inserts

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    7 years ago

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    9 years ago

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    11 years ago

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    9 years ago

    I received my cover, really nice ! Was delivered in a timely manner. Very good quality and excellent customer service !

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    Page 2 of 2

    Ask the Community - Prestige Spa Covers

    Review Highlights - Prestige Spa Covers

    I had a great experience with them ordered a new cover and got it 2.

    Mentioned in 5 reviews

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    Pool Perfection

    Pool Perfection

    3.6
    (20 reviews)
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    From the beginning of this process, a pool and decking re-do, we met some very skilled…read moreprofessionals. Justin is very knowledgeable, friendly and helpful. His recommendations were great! Our PM, Mardy, stayed on top of the entire process and made sure construction moved forward. He made sure to keep on top of the project and inform us as things were being planned and completed. We are very pleased with our new pool and decking. Our pool is happy, WE are happy!!!

    We are in love with our swimming pool and outdoor kitchen. From the beginning to end sales, pool…read moredesign, installation and honoring the 1 year warranty. Pool Perfection builds a top notch quality pool. The whole backyard renovation pool and sunken outdoor Kitchen has made our own piece of paradise everything we could have wished for. We waited a while to submit the review as with any pool project things happen. Pool perfection PM made sure the build went smoothly, any questions or concerns were always addressed in a timely manner. As for the warranty process, we had to have tile replaced within our 1 year warranty period. Max the PM did an amazing job coordinating the new tile selection, to the installation that was completed in one day. Additionally he had the pool cleaned good before restarting the pool. All while standing behind the new tile install to include an additional year warranty on the new tile. We are back up and running and ready to enjoy our piece of paradise once again. If we had to do this again we would most certainly have Pool Perfection doing the work. We appreciate each and every person that had involvement in the process. Thank you!

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    Dutchcraft Services

    Dutchcraft Services

    5.0
    (10 reviews)
    22.2 mi

    The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

    My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

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    Hollywood Pools and Spas

    Hollywood Pools and Spas

    4.6
    (9 reviews)
    4.0 mi
    Established in 1974
    Free estimates

    In November 2023, our 65 year old pool lost 14 inches of water in 3 days. After years of applying…read morebandaids, its time for replacement had come. We interviewed 6 pool installation companies, and the one that heard, listened, and created the most appropriate solution for us was Hollywood Pools and Spas. They built a pool and patio that have met our needs perfectly. We have a new pool within the shell of the old (35x15) pool, deep enough for vertical water aerobics (6'3" instead of 8') and an adequate size to accommodate whatever and whoever!! The Hydrazzo finish is beautifully smooth, and the Shellock pavers promise us many years of worry-free living. They need no sealing and complement the bronzy tones of the back of our house. A major concern for us was storm generated water coming in the back of our house and screened porch (slightly downhill from the pool). 4" drains liberally installed were the perfect solution to sending water to the side yards. We experienced no serious water-related problems from Hurricanes Debby, Helene or Milton. Yes, there were some hiccups, but all concerns were suitably resolved. Thank you Ron, Joe, Jessica, Chad, Tanner and all the related subcontractors. That was the year that was!! One of the most valuable parts of this process is the fact that the "salesman" you speak with initially is involved in the process all the way through to the end.

    Pride in the process...These guys attention to detail and ability to not overlook function really…read moresets them apart. If you are looking to get a new pool built or even remodeled, I highly recommend taking a look into Hollywood Pools and Spas!!!

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    Elite Pool Designs

    Elite Pool Designs

    3.7
    (9 reviews)
    17.7 mi
    Veteran-owned & operated
    Free estimates

    Starting such a huge project as installing a pool can be troubling, given the risks of hiring a…read moreshady/undependable company to do the work and the horror stories you hear. Thankfully, Elite Pool Designs put all of our fears to rest thanks to their amazing customer service, fair prices and excellent, high quality work. We previously had a koi pond in our backyard but, as the fish died out, realized we wanted something else back there instead. We reached out to Elite Pool and Cyndi and she came over the next day to assess our yard. As we had no idea where to start, she helped guide us through the whole process, connecting us with surveyors, tree removal experts and all of the other hidden things you don't think about when you decide "I want a pool". After the work to get the yard ready was done, we went to the Elite Pool offices to pick out the tile, lining and design of the pool. Cyndi walked us through the shape and features we wanted, and provided a very reasonable quote for everything, including, automation, a heater for the pool (hey it DOES sometime get cold here!) and a screen enclosure. Construction for the pool started in October 2024 and finished in late January 2025, and our hat goes off to Robert (owner of Elite Pool) for his help with managing the entire project. Crews arrived as needed and on time, and though there were some periods between steps where not a lot of work was being done, it was never unreasonable and given the holidays, totally fair. Inspection and electrical were simple and easy and now we are ready to enjoy our pool! For anyone in our same position, looking to install a pool from scratch but not sure where to turn, Elite Pool Design should be your first call, can't recommend them highly enough!

    Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.

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    Prestige Spa Covers - hottubandpool - Updated June 2026

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