The salesperson I worked with was Tyler and he was very helpful in getting me a car. There was an initial stumbling block of me being offered a car that they didn't actually have a title for, but I appreciate Tyler's perseverance in navigating this situation and helping me to obtain a better car for a similar price. read more

Today I arrived before my scheduled time to test drive a new 4runner. I was not greeted or acknowledged when I Walken in. I was like alright everyone is busy but not even a smile or a hello. I stood there for a few seconds and was like ok let it go and see if you can find Kris. I walk up to someone who does not have a customer and inform him I have a 2 o'clock appointment with the manager Kris. Who goes to talk to someone in the office and then tells me another sales person will help me because Kris dose not take appointments. I continue and state i have some unique credit issues and when I talked to Faith her and I both agreed I should speak with the manager and see if they could get me into a new car. He messages Kris and tells ne he will be there in about 5 minutes. Sure no problem I was early totally get it. Now it's 220 and still no kris, we'll he is there but he apparently does not take appointments as I have now been told 3 times. ANOTHER person comes over and says she is going to help me. Again I say my same story only this time I say clearly Kris does not want to help me and I will be taking my business elsewhere. Kris is standing right next to me. How do I know it's him, because the lovely lady says Kris She's walking out the door. Maybe i was ignored because I'm fat, and ugly and the person he was helping was very pretty. Maybe it's because I have glasses, or maybe it's because I have bad credit and I wanted to go over numbers before I wasted anyone's time. Whatever the reason I will never go back, and I will be sure to tell everyone how I was treated at prestige toyota.​ read more

Don't honor their Toyota service contracts. Service what I paid to get serviced, not my problem how much Toyota re-imburses you.

First, the positive - my husband likes a few of the parts/service guys, and we haven't had any issues with the service they've performed on our vehicle. Gotta say, unimpressed by the credit card surcharge. I disagree but understand at mom-and-pop restaurants/shops, but a CAR DEALERSHIP? I'm not encouraging anyone to bounce a check, but a bounced check fee is less than the credit card fee if you're spending a chunk of money - I was outraged. That just feels dirty - I'm spending thousands for repairs and you tack on 3%?! Get out. Checks or sacks of nickels, is how they'll get paid by me - if I return. read more

This is exactly why I never go to dealer for work on truck. I've had at least 7 Tacoma's. Thr is a recall on my 2023 so I'll take it in. Ok change differential fluids . Drop trans panchange filter. Service guy it's not serviceable. Which is a flat out lie we flush system . I'm not going to argue with this clown. Flush it it's a $$$ grab for them . When I pick it up go to parts get trany filter and new gasket Ill drop pan myself clean it clean magnets new gasket refill 4 qts of fluid. Nope can't service it. I've been in car business 50 years if u know nothing about cars. U R SCREWED. An if u buy one at prestige u better hv ur notes in order when u c rude woman in finance. The up charge get ready. That was extra grand. I'm done with this place. If I Cld go negative on rating I would read more

I only have experience with service and they are FLAWLESS!!! Led by Chuck, every member of the service team is clear, helpful and TOTALLY on the ball.... read more

This dealership isn't good. Took my car in to get the brake light turned off and the abs after we did the work and had no issues with my car. I picked it up and all of a sudden I heard an alarm going off when I pressed the brake to start it. My significant other checked it out and found I had no brakes and lights was still on. They told us that the abs was bad and there was corrosion on sensors and it would cost 3,000 to start the job. We declined the work and brought home. Come to find out the fuse box was messed with and fryed the fuse. DONT GO TO THEM for any work. To be honest wouldn't give them any stars not worth it. read more

unbelievable. still don't have my car. Haven't received any updates. Geico is threatening to cancel my coverage because I haven't been able to get a carco photo inspection yet. Can't get Prestige Service Dept to give me any kind of timeline for when i'll be able to pick up my JUST PURCHASED vehicle. I cannot recommend Prestige Toyota. Steer clear. read more

Dang wish I'd read the reviews before I came. I purchased a 2018 Rav 4 new from a Toyota dealer, so I figured when I brought it to a Toyota dealer closer to home for maintenance, I could expect the same service I was getting from Toyota Of Colonie. Far from it, dismal. Had my breaks/rotors replaced and my tires switched to my summer ones. During the installation the nozzle was knocked, common enough repair issue, and the tire wouldn't hold air. Brought it back to have it repaired and somewhere between leaving the house and arriving the hubcap fell off. They repaired the damaged nozzle that they caused 'complimentary' as if that was a big grace on their part. When it came to the hub cap, they charged $165 for a new one, said we must have hit a pot hole. Ironic that I have never had a hub cap fall off, yet driving here to get the tire that was not holding air it fell off. The initial repair was not inexpensive. I've been taking my car to Toyota dealerships, willing to take on the extra expense because I figured the care and service would be higher. Nope not here. Here I sit again in the waiting room with an appointment that they are running an hour late for. The same repair has a squeak coming from three of the tires now when driving. Finally having the chance to get to speak to someone about the charge for the replacement hub cap. I was told sorry, you left with all of them. No possible accountability here, no let me take that charge off, no let me speak to someone and see if we can get that amended. I was told again that we must have hit a pothole, on the almost flat tire they caused, which either wasn't put on properly after the initial work or fell off because of the almost flat tire. Nothing more than I'm sorry, not our fault. I was pretty frank saying that the initial service I thought was great is devolving into, pardon my French, shit. It's not about the additional $165 it's about finding a good repair shop you trust, this is not it. Not much of one to cuss, I was calm and would not be shocked if they don't find something wrong again that I will be charged for. $1600 creeping up to $1750 to.... Most definitely do yourself a solid and don't throw your money and time away here. Second yelp review ever, not one to vent, I am pretty direct so public forums are not my go to. Yet after reading of experiences here I had to agree. Steer clear and avoid the Prestige Toyota-Ny potholes people! read more

Went into Prestige of Kingston NY today. Most of the salespeople ignored me. I know they saw me. I'm not blind.A wonderful, young sales w man named Suzan was the only one who got up a.s we were leaving. She was No b.s. (I did m.y homework) on the car, financing etc. I got their no haggle price immediately on paper. We test drove the car We went in to the dealership to test drive the RAV hybrid. Too boat like in its handling for me. We found a new, less expensive, new Toyota my wife and i liked... And despite it having no all wheel drive we would have bought it today.. if they hadn't just sold the black model. If there were more car salespeople like Suzan , less people would shun the car buying process. I've trained many salespeople in the past, so if you feedback badly the good sales and people skills I taught you and want to run a high pressure scam on me, I'm out the door. Thanks Suzan. read more

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This place is the epitome of horrible car dealers. After multiple attempts to reach them about a car for sale, they confirmed the car was available. They refused to take a deposit over the phone, but assured me the car was there. My husband drove two hours to get the car, only to be told that it was over $3,000 more than what it was listed for on the website. Then two minutes later, he was told the car was sold. We wasted an entire Saturday on this loser dealership and their horrid people. The salesman and the manager actually snickered and laughed at my husband rather than even being mildly apologetic. Don't waste your time and energy. Support better companies than this. In my opinion- At best, they are mismanaged and unsophisticated; At worst, they are racist and potentially committing consumer fraud. read more

Incredibly bad customer service. I am normally not one to complain however the manager was rude and did not care at all when I told him I called weekly for 3 months and did not get anyone on the phone. He was insulting and unprofessional. Absolutely no one is helpful at Prestige. Do yourself a favor and find another Toyota dealer. read more

Skip this dealer. Absolute worst customer service. They only gave me 1 key with my new RAV4 and when I called the manager just now he said, "You need me, I don't need you.". I called for 3 months and only got someone on the phone twice. They told me they could not get the person I needed because they're in a different building. Unbelievable. Go to a different dealer. These people do not deserve your business. read more

Staff is always friendly. But Starting to have my doubts as I get lacking service, yet have supported the business with new tires and all service work. Never received my rebate info for my tires I was upsold on. Having Toyota care seems useless and true waste of money as my car should be extra cared for, instead of issues miraculously appearing within 4400 miles. It took me two weeks to get an appointment then to find out my rotars "must be replaced". I asked specifically last service to check my pads and rotors and was not told rotors looked rusty... poor customer service as what's the point of paying extra to have the dealer service our cars if we don't receive quality service...??? Definitely makes it hard to want to bring my car for service here and continue owning Toyota's. It is all connected and wish the brand understood that more. read more

Don't expect anyone in the service department to return your call, even after multiple messages left on their voicemail. Questions about a serious issue with our car, which had been purchased there, were ignored and left unanswered. Inexcusable. read more

**If you read nothing else, please know that Prestige Toyota is a disorganized and dishonest dealership that intentionally and repeatedly lied after selling the same vehicle twice** On September 20th, I saw a 2021 Toyota Sienna on the Prestige website, so I reached out to inquire about availability. Sales representative Noah got back to me in a very timely manner, indicating the vehicle was available. I live an hour away but was not able to locate this vehicle any closer to home, so I provided my credit card information over the phone as a hold, which I was told reserved the vehicle for me. I also sent my insurance information and a copy of my license as requested. I was told the vehicle would arrive between September 21st and the 23rd. On the afternoon of the 22nd, having not heard anything yet, I phoned for an update. Noah indicated the car had not arrived, but was anticipated the following day. Since no one reached out to me again all day, I phoned the next evening (the 23rd), as well as Friday the 24th, having not received any information. I was told both times the vehicle had not come in yet. Noah indicated on the 24th that the individual responsible for tracking vehicles was not there, but they would be working on it Saturday, and I would be provided and update. Once again, not receiving the update call I was told to expect, I reached out. I was then told the vehicle was missing; the dealership had no idea where the vehicle was or what had happened, but that it was mine (my "name was on it"). Noah speculated that it was either held up in production or at the port, or even that it may have been damaged in transit. On Monday evening, again having heard nothing further, I reached out again. NO ONE in sales answered the phone at any point when I called at various times during the day. Noah didn't answer calls, texts, or emails. The SAME EXACT THING on Tuesday. I even tried e-mailing the sales managers and general manager of the dealership. NO RESPONSE whatsoever. On the morning of Wednesday the 29th, I reached out to Toyota directly, and I was told my concerns would be relayed to the dealership. A short time later, I received a call from a sales manager, Tom, who stated that he was calling "to explain what happened with the vehicle so I would know." He went on to say the vehicle had been sold prior to being sold to me, and that Noah had done what he was directed to by Tom the sales manager, which was to "buy time" so the dealership could try to find another vehicle for me or the other buyer. However, that had fallen through, and so they had no vehicle for me... and sorry about that. I was and am still in disbelief. I understand that mistakes happen, but as a car dealership, whose sale department's job is to sell vehicles and keep records of those sales, that is a pretty egregious error. Further, and what's worse, is HE OPENLY ADMITTED TO LYING REPEATEDLY, INSTRUCTING SOMEONE ELSE TO LIE, AND STRINGING ME ALONG to "buy time." Clearly, this dealership does not subscribe to the "honesty is best policy." Rather, they are severely lacking in the areas of honesty, integrity, communication, and organization. So at the end of a week and a half of hassle, frustration, and disappointment, not only did I not have a vehicle, I was out a week and a half of trying to find and purchase one. As this is how they operate their business, I would NEVER advise ANYONE to purchase a vehicle from Prestige Toyota. They have ZERO integrity; they openly and admitted lie to customers to try and resolve their errors. For the "inconvenience," Tom indicated I was moved to the "top of the list" for another vehicle (I guess I am just supposed to take him at his word about that even though he admitted to lying and directing others to lie as well). However, he had no idea when they would be receiving new vehicles nor what the specifications of those vehicles would be. He then also tried to sell me on one of their rentals, which hadn't come in yet and would have to be utilized by the dealership as a loaner for four or more months prior to being sold. This experience was an absolute nightmare as far as purchasing--or, I should say, trying to purchase--a vehicle goes. Prestige Toyota's communication is ATROCIOUS in so many ways. At least now I understand why they didn't ever call with updates or return my calls requesting updates, but they also literally and intentionally lied and deceived me for over a week's time as a result of their own clerical errors and disorganization. My best advice is to find a different dealership if you are in the market for a Toyota. read more

purchased Tacoma this month there. Place looks disorganized, sales person, quit in the middle of if the purchasing process, and I didn't get staff that was promised and i had to come back because they screwed up my financin. if it would be for Angela, helping me out on the end, I would be leaving pissed. Angela, thanks for your patience and positive attitude! read more

my very first experience purchasing a car from a dealership, and Joe Rodelli was so helpful! The process was extremely simple and I didn't feel like I was being pressured or steered to more expensive options. We ended up with a car that was within budget (including taxes) and that is perfect for our needs. Thank you Joe! And thanks to Angie for your help with all the paperwork :) read more

Prestige Toyota-NY - 2020 RAV4 - Car Dealers Near Me - Kingston, New York

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Avoid purchasing any service agreement. They will become unresponsive when you need their support.

I was looking to purchase a Toyota Tacoma. Reviewed the website and listed was a 2018/2019 Tacoma. I inquired got a phone call from Brittanie set up an appointment to go to the dealership, ask for Gino, and take a test drive. My husband and I arrived at the dealership, walked in the door, woman at the desk, rudely asked why we were there. I advised of the appointment time, asked for Gino. She says "Are you trading a vehicle?" If so I need your registration before you can see the truck" Stupidly I complied. She went to look for the truck. My husband and I stood there while the 2 sales people at their desks turned their chairs around to avoid eye contact. She came back to the desk to tell me that my trade in has no value. 2015 Honda Civic with 81,000 miles. Then a guy came out of somewhere, didn't say his name, and says "The truck isn't here" I asked if it had been sold. He says "No, the truck is on its way from the state of Florida" Meanwhile I knew that the truck was on the website since November of 2022, and the price jumped $1,000 in 3 days. I said "why wasn't I told about the truck not being here, by Brittanie?" He says she works from home she wouldn't know. (makes no sense if she is scheduling appointments) Then I said "the price jumped $1,000 in 3 days" The guy says, "that's the market right now, that's what happens" He offered to call us when the truck arrived in NY" I said "nope we are done" and walked out. I ended up going to a Nissan Dealer up the road, and make a purchase there. Didn't need an appointment, was able to look at vehicles. STAY AWAY FROM PRESTIGE TOYOTA, KINGSTON NY BAIT AND SWITCH I have a complaint filed with NYS Needless to say the truck was removed from the website within an hour of my leaving the dealership read more

Worst dealership ever. Put a $500 deposit with Mike Markota but found a different car to buy and now I have to fight to get my money back. No response through email, text or phone calls. Very unprofessional. Terrible customer service. DO NOT BUY FROM THIS DEALERSHIP. read more

You absolutely must go there. My wife and I have not been able to stop laughing about it ever since we returned. We went there with the intention of buying a beautiful supersonic red Prius Prime. All we needed to do is have my wife test drive it and confirm that she in fact liked it and we were ready to walk out with a new car. However, things went downhill very shortly after we arrived on the test drive. The seatbelt alarm kept on going off, turns out it was the salesman in the back who did not have a seatbelt on. We pulled over finally and convinced him to put a seatbelt on which he did and subsequently started leaning on the other seat, which triggered the seatbelt alarm to go on again and again. Eventually we were able to convince him to sit up with his seatbelt on like a big boy as we did our test drive. Things just got more ridiculous from there on in, they finished up with a stack of 'no we can't do's' and can you give us a $500 deposit. We didn't leave with the car but we had a weekend full of laughs instead. read more

Went in due to a low beam headlight being out on a 2023 Toyota Tacoma with only 7,000 miles. Was told it was checked and wasn't out. I told them it was indeed out. Service advisor told me he'd check it himself. Finally agreed with me it was actually out and they would replace the halogen bulb. Service advisor Joe said it would be $69. ugh! When I was called out to the garage area I looked into the parking lot to see Joe and 4 other technicians looking under my hood. I turned to the other advisor and said, "if anyone ever asks you how many Toyota techs does it take to screw in a lightbulb, tell them 5!!!" Joe informed me I don't have halogen bulbs, but LED's. He suggested an appointment to have an entire new light assembly installed. You apparently can't change an LED bulb on this truck. He said it's a big job and would take several hours! Because I put in an after market grille & raptor lights he didn't think it would be covered under warranty! Great! I reluctantly made the appointment for the following week. The next day I decided to do something NONE of the techs thought of... to CHECK THE FUSE BOX! Guess what! The fuse was burned out on my low beam. Looks like it's time to find a new dealership!!! read more

This was the second car we purchased from Prestige. This time we worked with Jim McCann to buy our Certified Used RAV4 and he was amazing to work with. He gave us all of the information we needed as we went through the process, was not pushy, and was fun to chat with during our time together making it a very enjoyable experience. If you are looking for a new or used car I would definitely recommend reaching out to work with Jim. read more

I went with my daughter on Friday to find a Toyota for leasing. We already have 2 RAV4 from this dealership and have been happy with previous service. However this time we were clearly overlooked. The young "green" salesman of Hyundai was pleasant but clearly was on the bottom of the team. My daughter was interested in Kona and also in Toyota Venza. We were shown the Kona but never offered a driving test and were not shown the Venza. When we came back inside the "boss" was clearly rude and dismissing, telling my daughter he will send the numbers for the proposed lease. She NEVER received them. A very unpleasant experience, especially since all the other dealerships in Kingston were very professional: VW, Ford & Jeep. She ended up choosing a Jeep. I will recommend the Toyota salesmen to go to Jeep to learn how to treat customers! I must specify that although my daughter looks young, she is in her late 30s, worked at a hedge fund in NYC with her company paying half the lease. Since Toyota started as our favorite and first on our list, I am wondering what is going on. That had nothing to do with COVID. read more

3/10/18: Came in for service because it's worth the drove (over an hour) versus dealing with a local dealer where we rarely have a good experience. Here our service advisor, Tara, was excellent. And while we were there, my husband decided on a new vehicle to replace an older one we'd purchased here. Now we're moving on to our 5th vehicle purchased here from Gerry! Wouldn't even think of going anywhere else! 5/20/17 update: Just picked up our 4th RAV from Gerry yesterday and the experience was quick and painless as always! No hassles, no waiting, literally sign and drive. LOVE them here and their quick service and great prices. LOVE my new PURPLE RAV4 with all the great new features. I used to dread car shopping but for the past 7 years at this dealer, it has been a pleasure and now I look forward to going back every few years!! 2014: Bought our first RAV here in 2010 (certified used 2008) and loved not just the car but the experience here. I'd been to the service department prior to that to have a company vehicle serviced and I was really impressed. In 2013, even though we'd moved an hour away we went back and purchased a second RAV for my husband (certified used 2010). We'd tried dealers closer to home but no one gave us the service or the great deals we found here. Decided to replace our 2008 RAV (which now has almost 105,000 miles) with a new 2014 RAV and once again decided to drive an hour to come back here! It was worth it! Our sales person Gerry, was great about doing a lot of the paperwork in advance and getting us pre-approved as I'd requested so we didn't have to waste any time. We arrived late after work in a torrential rain and he was outside waiting for us. Once inside he gave us coffee and granola bars which was very thoughtful and perfect since we'd not had time to get dinner yet! They checked over my 2008 RAV, told me I'd taken great care of it (I loved that car!) and gave us a great deal on the beautiful 2014 RAV which was parked outside the window. I was thrilled to get a newer car for less than I'd been paying! Can't wait to go pick it up Monday! read more

You'd think dealers would try and break the mold regarding their stereotypical ways. Quoted a service price and ended up paying almost double. A "diagnostic charge" is another money grabbing feature. They are probably not the only dealer that does this. Back to my local service station in the future where your vehicle gets fixed for a fair price. If it's not right, they make sure to get it right. I know, business is business and dealers pay a high overhead and prob pay their mechanics well. As an example, you go to a restaurant. The host estimates and hour wait. You get called in half the time. You're happy and grateful. Maybe if service departments would quote on the high end, then come in lower, they could help break some of those stereotypes. Some food for thought. Well, they turned around and are refunding an hours worth of labor! THE RIGHT THING TO DO. They've earned a repeat customer! read more

I went to Prestige Toyota to get a car and had the best experience due to Gabby Janel! She was very kind and welcoming and made me feel more comfortable than I have ever felt at a car dealership! She was very informative and helped answer questions and accommodate our needs! If you want to feel welcome and at ease and enjoy the process of buying a car definitely go to Gabby at Prestige Toyota! read more

Potential buyer(s) BEWARE! The most unprofessional and disrespectful sales team that I could ever have imaged. No wonder they had so many cars sitting on the lot seeming to not be going anywhere! As a cash buyer and a buyer who found exactly what I wanted making their (newly appointed and under experienced sales girl) an easy sale -whom, by the way, was a delightful gal, only to have turned away from her initial persona once her "higher ups" turned vicious. The car that I paid over 18,000.00 (pre-owned) was waiting for me with scraps, paint chips and upholstery stains throughout. Not to mention the smell. I have photos. Giving them the benefit of the doubt, expressing my disappointment but willing to have the corrections made (even though) they had 2 days to have prepared the car (Toyoto Rav4) while all along encouraging me to "get in here" to pick it up! I was then told "this is a "used car", there's nothing we can do! REALLY? Funny how my 18k wasn't considered "used" .... This car was intended to be a gift for my 87 year old mom who had recently had a serious fall and the car that she was currently being driven in is a sedan felt the use of a SUV would certainly be better! As I told the "fiance manager" of Prestige Toyota, that I was considering to unravel the "deal" within a second he raged "you're not unraveling the deal", because I am! Once again, REALLY? Okay ... fast forward .... drove across the street to the Honda dealership and my mom is now the happy owner of (her gift) a brand new CR v. And I'm a happy daughter thanks to the entire sales and finance and service department at Kia Honda. I highly recommend crossing the street. read more

Gerry Fraenkel The salesman was the nicest and most knowledgeable people I met Not pushy like most of them And work with you at your level No hidden fees and very straight forward I just got my first Toyota Highlander and very pleased I went to 4 different dealers , they don't stand up to this dealer level I give the 5 stars plus Prestige Toyota Kingston ny read more

I have either purchased or leased more than 5 RAV4's over the years through Susan Crews who is now a finance manager. "A wolf is sheep's clothing" Sad to say, the service at Prestige has gone totally downhill !!!! I want to buy my car at the end of the lease in May and arrange financing through Toyota. I have left 5 messages and one Facebook message, one to their manager. NO ONE is returning my calls, obviously,because of the inflated value of my RAV compared to the buyout amount. They will happily lease me a new Toyota in order to make a profit on my 2019. This is not my last Toyota, but it is my LAST dealings with Prestige. Shame on you ! read more

I have been a lifelong Toyota owner, having owned five new vehicles so far. The purchase experience with Prestige was a good one, and the regularly scheduled maintenances, up until this last one, went seamlessly. With COVID, they started a valet service which is extremely convenient. Without having to get into too many details, I will say that their service department has gone completely downhill, and the downfall is led by the service manager, Eric Eisgruber. He is rude, and unapologetic about the series of events that took place when my car was brought in for a routine maintenance plus having an appointment for the faulty gas tank/fuel gauge that Toyota has admitted to, and sent a letter saying to bring it in for repair. A dealership is only as good as their service department, right? It is really unfortunate that the poor leadership of this so-called "manager" can drag his department down to the lowest rung. I had an 8:30 am appointment, and my car didn't even get picked up until after 12pm. No updates were given while my vehicle was at the dealership. I received incorrect information (according to Eric) from everyone else I spoke with - from the person who made the service appointment to the person I called to find out what had been done to my car. Mr. Eisgruber obviously does not know how to manage his department if no one else knows what they're doing. read more

Worst in Managment, Attitude and Sales Rating. Very good for Service but beware of some effort being made to sell you things you may not really need. Like Brakes that are well over 65% or better that do not really need to be replaced just yet. Soon perhaps, but not until they fall below 50% at the very soonest. Otherwise, if you know what you are doing the Service Department at Prestige Toyota in Kingston, NY is great. Also, there is no way to get a hold of sales by phone. However, you can easily get a hold of service. I called for Sales Six (6) times over a 10 day period trying to get a hold of sales to ask about a vehicle I saw on their website, The genius who oversees the sales department decided to hire a 3rd party company to handle sales calls. The people that answer the phone follow a script. Regardless of what you tell them they stick to the script. It is like dealing with a broken a reorder announcement only it is a real person you are speaking to. They have no ability to listen or interact with humans. After playing the 20 questions game they tell you they will have aisles person call back. Only, nobody from sales ever calls back. Sale people are well aware fo this issue and Sales Managment knows about this issue.. The upper level of Sales Managment here is awful. That is clear based on the corporate culture that permeates sales. Gino, the floor sales manager on duty at Prestige Toyota in Kingston, NY had a very unprofessional approach, tone and a bad attitude to back it all up. I have found this to be the case for more than a decade that I have attempted to business at Prestige Toyota in Kingston NY. It was always bad but it has progressively gotten worse over the years, especially in the last few years. I have tried buying several cars from Prestige Toyota of Kingston in NY over the past 12 years for myself, family and friends. However, I always end up going elsewhere due to the fact that are never anywhere close to being competitive but MORE so because Prestige Toyota of Kingston NY has always had a poor attitude and terrible approach when it comes to how they communicate with customers and how they treat customers. I was recently trying to help a friend purchase a vehicle. My experience with the sales person was OK. He seemed reasonably straightforward and if you know how to read people, he was basically sincere and trying his best to do a good job when it comes to sell me a car. Albeit, I am picky and he was getting impatient and bothered by printing Four (4) CarFax Reports so I can choose which vehicle was best for the person I was shopping for. In the end, I found a car I wanted for my friend. That is when I had to deal with the Gino the Sales Manager from Prestige Toyota in Kingston NY. I am being kind when I say the experience was not good at all and in fact, dare I say, pitiful. The car I wanted was an odd duck but it worked for my friend. It was a California car for its entire life that ended up in recently being sold through Carvana in Texas. A year later it sold at Auction in NY. It was a Toyota Highlander in great condition but it was Two (2) Wheel Drive with a Four (4) Cylinder Engine. This is a an odd duck and a tough sale to say the least in Upstate NY where it snows. However, for a variety of reasons it worked for my friend. Let's just say without getting in to the details of what I suffered while dealing with Gino the Sales Manager Prestige Toyota in Kingston, NY killed the deal. . I was ready to buy the car and put a substantial deposit on the vehicle. I needed 48 hours to get my friend there to do all the paperwork. Gino told me in no uncertain terms with a lot of attitude to add insult to injury that he would not hold the car for 48 hours. Odd, since according to sales people there, Prestige Toyota in Kingston NY is taking at least 2 WEEKS to deliver cars due to a lack of staffing. Go figure. Buy the care now or take a hike and then wait at least 2 weeks before we can deliver it too you. WOW...!! So in other words, but the car on the spot or go away. In the end, I chose to go away and not do business with Prestige Toyota in Kingston NY. HIGHLY NOT RECOMMENDED. GO ELSEWHERE. read more

I have purchased 3 vehicles from the dealership in the past and currently have 3 vehicles serviced there. I went there last week to purchase my 4th and was blatantly ignored by 3 people in the sales room and even mocked. A simple acknowledgement of our presence would have been nice. Needless to say, I will be purchasing and having my vehicles serviced elsewhere from now on. What happened to you Prestige Toyota of Kingston? read more

Tried buying a car recently. After doing some detective work I find out the model has a recall. Heres the sleazy part. This car has a "stop sale" mandate on it from the mfgr because there was no current fix date for the recall. Yet, they were prepping the car for delivery the following day with no mention of anything to me, the customer. These sleeze bags were going to sell the car anyway. Management was aware, sales was aware(he blamed service for not saying anything). Very sad a dealer would do that. Think twice about dealing with these people, as honesty and transparency is sorely lacking Oh, the comment below by dealer is missing the point and inaccurate. This was a leftover new car sitting on their lot for 2 years. You cant tell me mgt didn't know what recalls there were prior to my purchase. Not once did anyone say anything to the customer. If I didnt do my homework on the car, this would have been swept under the carpet, as the only motivation by mgt was to move the car. The car had a "stop sale" on it, and they didnt know? Thats complete bull. Some of the public arent idiots, and then for sales to say "it was the service depts fault " for not telling him, it reeks of coverup and ineptitude read more

We were extremely pleased to work with Gerry Fraenkel at Toyota in buying our Prius last week. Gerry was well informed, very responsive to our concerns and extremely easy going. I read somewhere that people would prefer to go to the dentist rather than shop for a car - however, happily that was not our experience. We knew we wanted to enter the world of electric cars and Gerry has kindly ushered us into a new experience that will lighten our carbon footprint. Thank you Toyota and thank you Gerry. read more

Had a horrible experience at this dealer. Do not recommend them at all! I walked in and was ignored. Finally I went to someone sitting at a desk and asked for help. He told me they were short staffed but someone would be with me soon. A salesman came over and said he was helping someone else but would try to help me. Didnt see him helping anyone else. They are so unorganized and didn't know where the cars were. Told me I could go look around the lot for the ones I was interested in. When I asked to test drive. I had a list of 5 that I wanted to hear about. They told me to pick 2 because it would take all day to show me the other 3. The one they brought me to test drive had dents and scratches in it. When I mentioned it, he said what do you expect for a used car. Sorry, not paying $25,000 for a dented and scratched car. The salesman was arrogant and kept sighing under his breath. He made a point to tell me they are not on commission and it appears he was only there for a paycheck. He asked if I was in a hurry for the car because it would take 7-10 days to get it since Thanksgiving was coming up. It was a full week away! I would never buy anything from this dealer. I ended up finding the car that I wanted at Empire Toyota in Oneonta. It's a drive but it was one of the best experiences I ever had buying a car. Recommend them highly. I was there on the Saturday before Thanksgiving and they said i could pick the car up on Monday. Had high hopes for Prestige since they had a big selection but was disappointed and disgusted with the whole visit. read more

Great customer service! Make appt on line- pull into garage- shuttle service-friendly and well staffed and knowledgeable

ORIGINAL: Terrible customer service. Bought a car from them a month ago. Have been trying to get in touch with them for over a week + due to an issue with the title, and no one has emailed or called me back after multiple attempts. Out the door, out of mind. Stay away. Better people who appreciate your business. UPDATE 1/29: After posting this review and learning the circumstances of what occurred, I am updating this review and increasing the rating. The Sales Manager reached out a few times over different media to address my question and issue after this review. Wishing all the best to Greg. read more

Just purchased a certified used truck from Gerry Fraenkel. We had limited time especially with the holiday's and Gerry worked awesome with us. I plan on doing more business with Prestige and will update my experiences. Thanks Gerry and the Prestige team!! read more

Prestige Toyota-NY - Car Dealers Near Me - Kingston, New York