Brick and Timber is the new company thats handles this property, they gave us less than a 30 notice…read moreto switch payment portals. I reached out 5 days prior to let them know payments weren't going through. I was suggested to still make the payment through the old portal because they could request the funds transfer. (Just how they got my deposit and pet deposit) through email I kept getting different answers. At the end of the day they couldn't resolve the issue until past the due date. I let them know that since I was waiting for the reversal the funds might take a little longer. I was still charged a $50 rejected fee even though I reached 5 days before and was trying to workaround the issue to make sure I still paid on time. ( As a tenant I made sure that I would pay ahead, sometimes 2-3 day's ahead) They didn't offered any accommodation or were reasonable, it takes a couple of days for them to even get back and get answers. I also don't even know how much we own in utilities, poor communication with tenants.

This building could be so good with its concrete structure and prime location. But the plumbing is…read morehell especially if you live in the two bedroom stacks. Plumbing fiasco can be really gross. Plus the ceilings have asbestos on them still. Very outdated. The management is great though and people who end up living here are otherwise pretty nice. Just not sure if the constant water problems are worth it.

I lived at Mason on Mariposa for four years and I loved my time there…read more The entire team working here including management, maintanence, and especially Mario and Daisy are amazing! They truly go above and beyond! When I was moving out I had a buyer fall through for my couch and ended up needing to dispose of it. I did not know what to do and I had movers arriving in 12 hours. The concierge scheduled the recology pick up, let me leave the couch in the unit after I moved out, and even carried it outside for me as I could not lift it. This is just one example of many!! The team even took the time to get to know my family who would visit often! The amenities and especially the gym are a huge plus. People commented on the noise- this is an apartment so you can hear your neighbors. I am very sensitive to noise but never had an issue with noise levels from other apartments. People also commented negatively on the rent increases- compared to other apartments in the area I would say that the rent increases are on par with San Francisco housing markets. The units are not rent controlled, you will see similar price increases in any non rent controlled apartments. I would definitely recommend living here if it's within your budget!

I moved in in 2022 and am starting my fifth year. My studio (under 500 sq ft) just renewed at…read more$4,000/month, a 22% increase. An increase that steep would be easier to accept if the building were improving, but the upkeep has slipped while the rent has climbed. The staff is friendly, but the building isn't maintained the way you'd expect at this price. The wood siding and balcony trim have needed sanding and restaining for years. I've raised it multiple times, including with senior management, and nothing has changed. At this point, I'm concerned about the wood's condition, not just its looks. A cracked, spiderwebbed tile on the elevator floor has never been fixed. When a departing resident left a pile of furniture (mattress, sofa, tables, cabinets) by the trash room, it sat for almost a week. I called 311 myself, and they hauled it away that Friday. None of this is huge on its own, but it adds up. Turnover may be part of it: we've had four property managers since I moved in, which makes follow-through hard. The maintenance doesn't match the marketing, and deferred work doesn't go away; it just gets more expensive. The siding and balconies are the first thing you see walking up, and to my mind, they now define how the building looks. My honest take going into year five: the units are genuinely nice, but you're paying more every year for a building that's being kept up less.

It's crucial to be well-informed before making a decision about this property. In my personal…read moreexperience, the building's construction lacks proper insulation and soundproofing. Consequently, you can hear various sounds between floors, such as your neighbors' footsteps, the dropping of even small or light objects, and even children crying or having louder conversations. I've never lived in a building where you can hear a television between floors. Unfortunately, this is not an exaggeration and can be disruptive to anyone who needs or enjoys studying, reading, watching movies, sleeping, or concentrating on anything. Making things even worse, residents are permitted to engage in the manufacturing aspects of their micro businesses from their apartments. Including activities such as hammering, scraping, and pounding all hours of the day and night. And if you're thinking this is a one-off, and this wouldn't happen to you, think again! This is my second apartment in the same building where my neighbor was allowed to make pounding and hammering noises at all hours of the day or night, including quiet hours. I paid extra to move from one noisy neighbor and ended up next to an even worse neighbor, most likely running a side-hustle out of their apartment. You can read every other review I've written about a company, and you'll notice that they're all overwhelmingly positive. I used to feel guilty about potentially negatively impacting any business's bottom line, but this experience is too significant for me to keep to myself. I want to share it so that others can avoid the stress and frustration that comes with living at this property. A few months ago, I had the idea that perhaps the noises weren't being addressed because I had left a negative but honest review of my experience here. So, I revised my review to only highlight the positive aspects of the building. Surprisingly, nothing changed. My neighbor above me is still allowed to pound, sometimes hammer, and scrape on their floor, my ceiling, at any time of the day or night, including quiet hours. The final straw was that my last two emails to management requesting relief were never even returned. The general manager here is not a serious person. She's not professional, and since she also lacks empathy, she's feckless. Despite the building's appealing appearance, the absence of soundproofing and the management's refusal to enforce Implied Quiet Enjoyment for every California lease are significant issues that cannot be overlooked. My experience at Avery 450 is undoubtedly the worst housing experience I've ever had. Everything aside, I would like to say that the concierge team is incredibly helpful and always friendly. The porters and maintenance staff are also very kind and always ready to assist with repairs or lend a hand. Thanks, Jon H

I have a family member living in your apartment building that has requested help several times with…read moreongoing noise issues. Unfortunately management has chosen not to address the issues.

Lived here for 2.5 years. Honestly, had a great experience here…read more Lowkey building with less than 30 units in the whole building. The building manager, Amanda, was very responsive and easy-going, and maintenance was very responsive, too. If you are looking for a lowkey building, this is the one for you. Whereas hard copy mail is not so common nowadays, we did have a problem with our mail getting stolen every once in awhile. If this issue can be fixed and made more secure, this is the perfect place for someone who wants a laid-back, lowkey apartment on the outskirts of downtown San Francisco. Plenty of room in each unit and a patio for common use, there is plenty of room to live within the confines of the city. Enjoy!

I stayed with Folsom Lantern Lofts for nearly two years and cannot regret the last two years spent…read morethere. The building management communicates well, so things get resolved quickly and shout out to Amanda! The building receives excellent natural light throughout the day then see the SF downtown light up in the evening from the rooftop. Trader Joes, local grocery store, bike shop, coffee shop, and all transportation or bike stations are easily assessable. If you are okay or looking for a city lifestyle - then I'd highly recommend it.

Hadia emailed me back few days later apologizing for the mishap in the systems not showing she was…read moresick that day. Later I toured with Kaylee who was so helpful in picking a grear unit for my needs and in all email as well as text communications. I moved in few days ago and the entire process has been seamless and having a 24 hour concierge at the lobby has proven to be so helpful!

Moved in last December 2024. Since then the hot water was off for a day and recently the elevators…read morewere out of service for nearly an hour and I'm on the 34th floor! The next day there was no water for over 3 hours and when it was restored the water was contaminated and not drinkable for over an hour and there was no hot water when I went to bed at 11pm. The apartment is very noisy on the 34th floor since the windows are not sound proof. Sirens, car horns, motorcycles, street cleaning and trash pick up are many of the sounds bombarding the unit 24 hours a day. Super disappointed the a new "luxury" building was not built better to insulate against street noise. And several other neighbors I've talked to shared the same noise complaint. I would not recommend this apartment building.

Michelle - at the front desk is terrific. Her title is…read moreleasing agent but she is much more than that - I always find her extremely helpful and she improves my experience at the Gantry.

The location of The Gantry is great, and the neighborhood is relatively quiet. The staff here is…read morefairly responsive, especially Byron on the maintenance team. He's fixed a number of small issues we had when we first moved in, even at odd hours (he was able to quickly fix a water leak that happened around midnight one day).

Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

roaches and outrageously high rent that's not worth what you get. building is super old.read more

I've been living at Etta SF for 5 years now, and it truly feels like home. I recently upgraded to a…read moreslightly larger space, and the process was smooth and stress-free thanks to the wonderful team here. A special shoutout to Tina, our office manager, who is attentive and professional, and to Edlynn from support staff, who is always friendly and easy to talk to. Jorge on the maintenance team is reliable and quick to resolve any issues that come up. I also really appreciate the janitorial and landscaping crews, who keep the building fresh, clean, and welcoming every day. The amenities are another highlight! A well-equipped gym, a party hall for gatherings, a coffee station with Philz coffee beans, a pool table, a secluded outdoor area just for residents, secluded dog relief area, and a BBQ area perfect for nice days and small gatherings. The community itself is another reason I've stayed so long. The building is very dog-friendly, the residents are respectful and kind, and the location can't be beat; I'm very close to work, which makes life that much easier. Overall, the combination of helpful staff, great amenities, a well-kept property, and a welcoming community makes Etta SF a fantastic place to live. I couldn't recommend it more highly!

Recently moved out of Etta after almost 3 years and have nothing but amazing things to say…read more First of all huge shoutout to management. Edlynn and Tina always treated us so well, and honestly, all my friends were jealous of how good Etta's management was. I used to get compliments about it all the time. They have always been incredibly responsive and helpful, even with the smallest issues, and it made living at Etta feel effortless. It genuinely felt like management cared about the residents, that's rare to find. The building was clean, safe and had amazing amenities. Pool table is what I am gonna miss the most and it was impressive how everything was maintained through out. I'm really going to miss living at Etta. Hopefully will be lucky enough to find a place there again.