Understaffed maintenance crew - expect delays of up to 6 weeks for maintenance requests…read more The management really needs to get it together here and hire more maintenance staff, especially for a luxury apartment with luxury prices.

Great leasing office (Olivia and Shauvanna are the best!)…read more The latest technologies for apt mgmt - ButterflyMX entry, keyless locks, easy online rent payment, maintenance portal (with fast fix times!), amazon lockers & secure package rooms. The neighbors can be hit or miss but generally everyone is respectful. Overall would recommend

Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

roaches and outrageously high rent that's not worth what you get. building is super old.read more

Lived here from Dec 2023-May 2025, really enjoyed the apartment and its location right on Market,…read morewhere I was close to pretty much everything. Marlene is amazing and made sure to address any issues I had, would have stayed here longer if not for a cross country move

Pro (not plural): 1/ CLOSENESS to Bart. And the mall, I…read moreguess (not for me, but if you like shopping at Nordstroms I'll admit it's convenient for that). Cons (so, so many): 1/ ABSOLUTELY NO AMENITIES, you're not getting anything you'd expect from current complexes: - no gym/workout amenities - no social amenities (lounges, etc) - no amenities for children (no play areas) - no amenities for pets (no pet park, no bathing area... hope your dog likes doing their business on busy Tenderloin streets) 2/ LOUD, CONSTANT NOISE: - drummers & skateboarders are always right outside window - you do NOT get used to it, and it wears on you - Bart plays loud music from speakers starting at 5am 3/ NO FRONT DESK OR ANY ON-SITE STAFF: - packages WILL get stolen, regularly: delivery folks will leave your package on the lobby floor, and given no front desk anyone can wander in and take it - food pick up sucks: no place to drop off stuff, and given the busy street you have to perfectly time the pickup yourself (good luck!) 4/ GROSSLY HOT units: - almost all units face the hot, southern sun, and those big windows allow in lots of heat while only opening a few inches and letting in NO breeze - no private balcony/patios available for most units. the only shared patio on 7th floor is small, dirty, and perpetually shaded, so you won't want to spend any time here - no ceiling fans/any heat mitigation 5/ ELEVATORS BREAK ALL THE TIME: - only two elevators for ALL residents & freight, w/regular bottlenecks as one elevator is taken out of service for moving, maintenance, etc - both elevators have broken down multiple times recently, very often only one will be working at a given time (hopefully no one is moving!) 6/ EXPENSIVE ENERGY & UTILITIES: - Setup here means higher fixed costs (which management WILL pass on to you). You will probably save over $100 on just utilities in a different location. - high ceilings will 2x your energy/electric costs, so factor that into your rent cost. 7/ DYSTOPIAN, UGLY AREA (esp nowadays): - the ONLY entrance is on Cyril Magnin St (NOT Powell)-- and it's a busy, dirty side street/alley - garbage, vomit, other disgusting stuff is strewn outside the front door ALL THE TIME - since covid all the nice "local" restaurants & places have closed down, leaving only a smattering of big, boring retail-- and given wfh increase there's no longer any value in this location noawadys 8/ DELIVERY SUCKS HERE: - there's no accommodation for delivery drivers like modern complexes - the (remaining) business (AT&T, Burger King) put their trash outside daily (so you'll wake up & come back home to your entire street littered with burger wrappers & AT&T shit) - the hotels on the block (Parc 55 & Axiom) will take up any remaining space for "valet" parking (so also enjoy dodging a bunch of confused tourists to get to your front door). - no on-site parking, garage, or any good parking options within blocks. God help you if you have a car (thankfully I don't anymore) 9/ CONSTANT CONSTRUCTION (that doesn't benefit you): - the latest building managers hoped to convert the apartments to condos (but failed because this area sucks for a buyer)-- so you'll have to deal with constant construction/busy elevators/lots of banging, since they're not finished with the full plans 10/ EXPENSIVE, UNJUSTIFIED RENT: - you will pay more for a comparable unit here than anywhere else. The current "studio lofts" are priced the same or more expensive than 1-bedrooms elsewhere-- Don't fall for the "loft" language! 11/ POOR PROPERTY MANAGEMENT: - this got worse here with each new owner, and the current management (Woodmont Real Estate) is the worst by FAR, providing no amenities for residents, and having a glib stick up their asses when it comes to resident concerns & satisfaction. Despite this imbalance of pros v cons, current management believes they are entitled to the max rent increases they can legally get... But as I've outlined there's no justification for these rents with so many comparable complexes with far better amenities & services at better prices (and even if it's more expensive you'll could still end up saving money just from not having your packages stolen every week). Do the research, stop by and see how dirty and uncared for are the building & outside area. The older, positive reviews here are valid-- I've been here for 10 years and this used to be a nice, convenient & respectable place to call home. But things have dramatically changed for the worse in the past years, and current management does NOT respect their residents here. I absolutely CAN NOT RECOMMEND the Lofts for anyone, any more-- and lol, if you're thinking about purchasing one of these "condos", run away as fast as you can. There will be no returns here for the next 20+ years at least.

I lived at Mason on Mariposa for four years and I loved my time there…read more The entire team working here including management, maintanence, and especially Mario and Daisy are amazing! They truly go above and beyond! When I was moving out I had a buyer fall through for my couch and ended up needing to dispose of it. I did not know what to do and I had movers arriving in 12 hours. The concierge scheduled the recology pick up, let me leave the couch in the unit after I moved out, and even carried it outside for me as I could not lift it. This is just one example of many!! The team even took the time to get to know my family who would visit often! The amenities and especially the gym are a huge plus. People commented on the noise- this is an apartment so you can hear your neighbors. I am very sensitive to noise but never had an issue with noise levels from other apartments. People also commented negatively on the rent increases- compared to other apartments in the area I would say that the rent increases are on par with San Francisco housing markets. The units are not rent controlled, you will see similar price increases in any non rent controlled apartments. I would definitely recommend living here if it's within your budget!

I've been a resident at Mason on Mariposa for nearly three years, and overall, it's been a truly…read morepositive experience. The building is beautiful and well-maintained, the amenities are excellent, and the location in this neighborhood can't be beat. For the vast majority of my time here, the management and staff have been responsive and professional, creating a welcoming atmosphere. Recently, our building experienced a significant water main break that unfortunately affected several units, including mine. This type of event is naturally stressful for any resident, and there were some initial challenges in the remediation process. However, I want to commend the building's management team for ultimately stepping up to address the issues and work towards satisfactory solutions for the affected residents. The management team was receptive to feedback, and they put in significant effort to coordinate repairs and address concerns about damaged belongings. While these situations are never easy, their commitment to resolving the issues was evident. I'm now happily back in my repaired apartment and pleased with the outcome. This experience, while initially challenging, ultimately highlighted the positive aspects of the Mason on Mariposa community. If you're looking for a beautiful, well-located building with a management team that demonstrated they are capable of navigating complex situations and are committed to resident satisfaction, I recommend considering Mason on Mariposa. I've generally had a very positive experience here, and continue to enjoy being a resident.

It's crucial to be well-informed before making a decision about this property. In my personal…read moreexperience, the building's construction lacks proper insulation and soundproofing. Consequently, you can hear various sounds between floors, such as your neighbors' footsteps, the dropping of even small or light objects, and even children crying or having louder conversations. I've never lived in a building where you can hear a television between floors. Unfortunately, this is not an exaggeration and can be disruptive to anyone who needs or enjoys studying, reading, watching movies, sleeping, or concentrating on anything. Making things even worse, residents are permitted to engage in the manufacturing aspects of their micro businesses from their apartments. Including activities such as hammering, scraping, and pounding all hours of the day and night. And if you're thinking this is a one-off, and this wouldn't happen to you, think again! This is my second apartment in the same building where my neighbor was allowed to make pounding and hammering noises at all hours of the day or night, including quiet hours. I paid extra to move from one noisy neighbor and ended up next to an even worse neighbor, most likely running a side-hustle out of their apartment. You can read every other review I've written about a company, and you'll notice that they're all overwhelmingly positive. I used to feel guilty about potentially negatively impacting any business's bottom line, but this experience is too significant for me to keep to myself. I want to share it so that others can avoid the stress and frustration that comes with living at this property. A few months ago, I had the idea that perhaps the noises weren't being addressed because I had left a negative but honest review of my experience here. So, I revised my review to only highlight the positive aspects of the building. Surprisingly, nothing changed. My neighbor above me is still allowed to pound, sometimes hammer, and scrape on their floor, my ceiling, at any time of the day or night, including quiet hours. The final straw was that my last two emails to management requesting relief were never even returned. The general manager here is not a serious person. She's not professional, and since she also lacks empathy, she's feckless. Despite the building's appealing appearance, the absence of soundproofing and the management's refusal to enforce Implied Quiet Enjoyment for every California lease are significant issues that cannot be overlooked. My experience at Avery 450 is undoubtedly the worst housing experience I've ever had. Everything aside, I would like to say that the concierge team is incredibly helpful and always friendly. The porters and maintenance staff are also very kind and always ready to assist with repairs or lend a hand. Thanks, Jon H

I have a family member living in your apartment building that has requested help several times with…read moreongoing noise issues. Unfortunately management has chosen not to address the issues.

I was a resident here for two years. And like things in life, not everything is perfect but the…read moreteam (Justine and Levyonne) was always quick to provide help and solutions. I enjoyed my time at glasdore and its all thanks to Justine and Levyonne.

I was a guest to this unkept, overpriced, neglected, slum. WTF! Who thinks of people in a way that…read morethey put their safety & health at risk? The hallways are filthy, seems like nobody cares how this place look or smells...the pictures on the website are 8-10 years old. First of all residents are over charged for rent , all residents must split the building's power bill, and still pay your own. The shady people outside don't make it no bette. My friends rails and door had rusted metal , the garage was terribly on the verge off being a hazardous waste site. Run far away from here please

Brick and Timber is the new company thats handles this property, they gave us less than a 30 notice…read moreto switch payment portals. I reached out 5 days prior to let them know payments weren't going through. I was suggested to still make the payment through the old portal because they could request the funds transfer. (Just how they got my deposit and pet deposit) through email I kept getting different answers. At the end of the day they couldn't resolve the issue until past the due date. I let them know that since I was waiting for the reversal the funds might take a little longer. I was still charged a $50 rejected fee even though I reached 5 days before and was trying to workaround the issue to make sure I still paid on time. ( As a tenant I made sure that I would pay ahead, sometimes 2-3 day's ahead) They didn't offered any accommodation or were reasonable, it takes a couple of days for them to even get back and get answers. I also don't even know how much we own in utilities, poor communication with tenants.

This building could be so good with its concrete structure and prime location. But the plumbing is…read morehell especially if you live in the two bedroom stacks. Plumbing fiasco can be really gross. Plus the ceilings have asbestos on them still. Very outdated. The management is great though and people who end up living here are otherwise pretty nice. Just not sure if the constant water problems are worth it.

After living in the building for a year, here is my candid feedback:…read more Pros -- The location is great. It is really close to Downtown and super accessible to freeways. For a single occupant, it was just enough space and easy to maintain for cleanliness. I used the amenity spaces a couple of times and they were a nice addition when my apartment was feeling a little small. The response times I had from the maintenance team in regard to service requests was prompt (the service satisfaction is a different story). Cons -- Homeless and unauthorized people easily accessed the building. There was no security to enforce access control. Within the first week I moved in, I noticed that my windows leaked water onto the window sill. (I did live on the first floor of the courtyard so it may have come from upper floors/windows.) This went on for the entire time I lived here and got worse as time went on. I reported it almost weekly that the issue went on. The maintenance team responded usually within 24 hours but only gave me towels to soak up the water. I was told that it was a window issue and that they would be serviced bi-annually, but it never evaluated deeper during my stay. The problem continued to get worse to the point where excessive mold was building up, damaged my furniture and actually made me sick. Numerous emails and service requests were filed, yet nothing to address the problem.

The fixed costs keep going up. Expect an extra $200/month to your rent. Other than electricity…read moreeverything is shared.