The place is bad news since the previous owner sold the buisness. I am taking my 5 minutes to warn…read moreanyone considering taking your business to 404 Automotive. It is a super sad situation, as the place use to be our family's go to automotive service location. We will never take another vehicle to them again. They have lost loyal customers who try to support local businesses, due to their unprofessionalism, untrustworthiness and unreliability. The first issue was that someone did not check the fluids after servicing our vehicle. They called after the fact to say they "forgot." I call that unprofessional and unreliable. The 2nd issue came after my mother died and I inheirited her vehicle and needed to get it inspected b/c of MD requirements. I called them last Wednesday and requested an appointment for an inspection ASAP. The soonest they could even give me an appointment was Monday AM. The car was there before they ever opned on this Monday. My husband called mid-day to see when the car would be finished/ready and to let them know that our plan was to go to the Motor Vechicle Administration AS SOON AS it was ready as there were time constraints. They informed him that they could not inspect it b/c there were clothes in the back seat. They did NOT BOTHER to call to let us know that. My husband got all of the clothes out of the back seat and we waited to hear from them. Then around 3:30, he took the initiative to call them again. They informed him it would not be finished today. They would have it done by 9 tomorrow-which did not work for me. I immediate went to retrieve the car and will not give them any future business. Good luck, if you try them. Very Sincerely, Teresa Alison

Bad situation, and a pricey situation in any event. But I needed a transmission for my 2016 GMC…read moreSierra. I looked up the cost of a remanufactured transmissions of a couple well known vendors. Their cost were all pretty close. The difference is the core return refund, ie whether it is paid up front. So, the core return makes a huge difference on the overall price. Anyhow, Denton Auto care quoted me a price that just for the transmission was $4500, nearly $1600 higher than the sources I looked up, no discount for the core return either. This shop tries to charge you extra every chance they get. So, I sourced my own part with a warranty. Then they still jacked up the labor about $400 higher. Then they hit me for an additional $200 to program the transmission. It's 2026. Like they didn't know that this was part of the procedure. The only reason I used them at all was proximity to where I live. They also were listed in the transmission suppliers installer pool. I won't even use them for a tire repair at this point. Nothing really against the mechanics that work there, but the management staff needs an overhaul.

Took my sports car there today to see if they wanted to buy it. A salesperson (didn't remember his…read morename) took my keys, went out and took pictures, went away for another ten minutes, came back and said he would call me in fifteen minutes. An hour later, I realized that maybe he didn't have my phone number,so I called. The "real " salesman who's card I was given, didn't know who I was, was very cranky, told me to bring the car back and said he was out when I brought the car there. Turns out his colleague didn't explain any of that to me - I assumed I was going to get an offer. Anyway, his irritation didn't make me feel like I could do business there.

Bought our Suburban from the used Super Store a few weeks ago. Had a great experience all the way…read morefrom our sales person to the finance person! Would definitely recommend Criswell!

Summary - Sales team = good experience, aftersales process = terrible experience; damage occurred…read moreto the car at the dealership lot, registration + title still not received after 3 months and terrible/heavily delayed communication response I recommend to AVOID purchasing a car at any Hertrich dealership if you want a smooth aftersales process based on my experience with them. Additionally, they don't take care of any damage occurred to the vehicle while in their possession so be ready to take care of any issues yourself. This is a mixed review because, on one hand, I had a good experience with the Sales team specifically with Sean Spillane, Skylar, and Sean Raspberry. On the other hand, this has been a terrible experience with the aftersales process in trying to obtain a resolve for damage that occurred while the car was still at the dealership, registration and title transfer. The sales process was great. Sean & Skylar was very accommodating through the sales process as I was an out of state buyer. I had lots of questions and needed time to make the travel to MD from CA to see the car in-person. The car checked out initially: very clean for a 2005 with ~80K miles, my inspection and PPI identified oil leaks from 3 issues, and the car ran very well in comparison to other Miata's I've driven. I purchased a PPI, as I always do for preowned cars, but the dealership was not willing to fix any of the issues which had numerous oil leaks. The others were fair based on the age of the car. I then bought this Miata (NB2) on January 14th. The car was kept at the dealership for 1-2 weeks while transport was being setup to pickup the car. During this time, there was a major snowstorm on the East Coast. 1) When transport arrived a couple weeks later, I noticed multiple damage on the passenger right side of the car (shown in photos). It looked like someone swiped the side of the car (possibly when a driver moved the car around at the lot they swiped it somewhere). Now, what was a very clean car for it's age is now damaged where bodywork is needed. The worse areas are the mud flap and part of the quarter panel where the paint is chipped off to the primer. The other areas seem like it is surface damage but still requires bodywork. When I brought this up to the dealership, the General Manager stated that they will not be offering a fix for the repair. A partial fix was not even offered. After they received my full payment for the car, it seems that's all they care about and any issues after sales doesn't matter. 2) For the past few months, I've been trying to obtain my registration and title for the car. As I fully paid off the car including paying a couple thousand in taxes for the registration transfer, they're supposed to complete the documentation and provide the registration and title on a timely manner. It is now 3 months later, and I still don't have both. I completed their requests for additional information for the registration. However, their communication has been absolutely terrible in this whole aftersales process. Particularly, the miscommunication between the accounting department and sales team is causing heavy delays for a proper move forward. From their response about the damage to the progress on the transfer, I'm having to constantly call and email them multiple times a week only to obtain that progress is still outstanding. Again, I bought the car on January 14th, and it is now April 21st, but I still don't have the registration and title.

We live several hours away from the dealership, but were very interested in a pre-owned vehicle…read morethree-row SUV that they have due to a growing family. We wanted to trade our year-old, immaculate SUV for their larger one. Two times, we made offers on their vehicle and were eagerly waiting to hear back from the salesperson regarding those offers. Unfortunately, the salesperson did not get back to us and we had to reach out to get a response. We have not heard back yet with our latest offer and it has been a few days. It's disappointing and the lack of professionalism is unfortunate. Our vehicle is like-new and they could make a nice profit by selling it on their lot. The right deal would be a win-win for both parties. Even if they were not interested in our offer, a phone call, email, or text to express this sentiment would have been the right thing to do.

DO NOT COME HERE!!!!! poor work from uneducated technicians left with more problems then i came…read morewith. came for a bumper repair and left with my tires screaming despite having no such issues beforehand my front panel was also left loose. If you want value for your money DO NOT COME HERE!!!!!

Wayside Body shop provides excellent service and quality! Staff is nice and friendly. I highly…read morerecommend them! My car had been in their shop for quite some time. They looked at the damage and immediately send it to a Honda dealership when there was damage they couldn't fix. When my vehicle was finally fixed, they even let it stay there until I could afford to get it home. I have used for years and will continue to do so.

I picked up my car today and all I can say is "Wow"! What an incredible job Lewis Body Shop did. My…read morecar looked like I just bought it from the dealer. They also cleaned it, inside and out! Best service, best price all around, and very friendly staff. Thank you, thank you, thank you! I highly recommend!

End-to-end, Lewis' Auto Body Shop is professional. From responding quickly to my dropping in to…read morerequest an estimate, to keeping their promise to update me by text each day, to offering me a loaner car, to having my car ready, not surprisingly in pristine shape, when they promised, I couldn't ask for better treatment. And, of course, they were understanding and considerate. Lewis is on my "top-of-the-line" list to recommend to anyone in need of their services!

Every time we have had issues with our tires, we come straight here. They have always let us put…read moreair in our tire and they will check our tires for nails if it's a constant problem that we have. We have purchased a new tire when needed and we appreciate the wonderful customer service. We never had any issues with price or them trying to get us to buy a replacement when it wasn't necessary. They have plugged many tires for us

I had a tire that I noticed was showing threads today. It was last minute so I didn't have an…read moreappointment. Johnathan was at the desk and was able to outfit me with 4 new tires at a reasonable price and in a very timely manner. I was so thankful for their help in a time of need.

I was the owner of a 2000 dodge intrepid. It has been giving me hell over the past few months. This…read morepast monday the car's computer system completely went crazy and caused my car to cut off in the middle of me driving. I had already invested so much money in the car and i became fed up. I came to the conclusion that I need to bite the bullet and get a new car. I was trying to avoid having payments but I need a reliable car. So I reached out to a friend who had just bought a car at Preston Nissan. She referred me to Keith Biggar. KEITH IS THE MAN! He was so easy to work with and got the ball rolling as soon as I called him to see if I could get approved without needing a cosigner. Keith really worked it out for me from the time I called him that monday to the time I came to the dealership Saturday to finish the process. Im happy to say Keith helped me to be able to drive off of the lot with a BRAND NEW 2014 Nissan Sentra! I never had a brand new car ever. Loving this car, it drives so smooth and it will come in handy for me because Im a commuter who works in DC. Preston Nissan never rushed me, didn't force me into anything. They broke it down so that I could understand my paperwork and my payments. THANK YOU AGAIN KEITH and PRESTON NISSAN! You guys took good care of me

everyone was very nice explain everything to you concerning…read moreyour vehicle maintenance did a wonderful job!!!

my uncle bought a car from here a 2022 BMW X5 and it had the parking assistance package which is…read morehelpful actually and the car is amazing and is a upgrade from a 2012 chevy equinox Thank you BMW annapolis

Great service as always...thanks Jane. Make life easy when I bring my BMW in for service. Parts…read moredepartment always make my life easier