I needed an oil change and was out running errands so I simply googled "oil change near me". Well…read moreGoogle did not fail me when it directed me to Done Right Automotive, a family owned auto mechanic business. Even though they had many vehicles they were working on that day they took me as a walk in and promptly took my car for service. The customer service and car service was excellent and they quickly took care of my oil change in record time! Everyone was friendly, honest and professional, which is so refreshing in my experience with mechanics! I will definitely be returning for maintenance of my car. My only suggestion is consider offering WiFi for your lobby ;)

Very friendly and helpful service. They explained what the work was that they were going to do and…read morethey went over and above what they said. Grateful for an honest garage that we can count on to complete the work in the time they quoted.

My second car purchase, first was a new van in 2007 and service and sales for the life of that Kia…read moreSedona was easy, pleasurable and fair for those 10 years. By the way, I bought my first vehicle as a single woman and after dozens of dealers playing games with me, Preston, Kevin and Sales Manager, were able to come to a satisfactory price in a few hours. When we recently went to look for a new vehicle I returned to Kevin McClure, sales and leasing consultant.(At the same time, I also reached out to a least a dozen dealers with the same info. None of them listened effectively enough to do anything but continue to try and get us on their lot with no proof they had a vehicle that met our needs.) Kevin is easy going and he took note of our requirements and showed us some vehicles that met our needs. They had already given us a fair price on our trades. He continued to be responsive when we indicated what our financial goals were and introduced us to Ed Smith, the Kia sales manager. Ed generously and effectively searched for weeks to find us a used vehicle in a price range that was a good deal and fit our needs. He stayed in communication! I can't say enough about how much we appreciated this. It saved us time, frustration and conserved my health. We were disappointed in the time it took to close the purchase and loan. Although, there were some "life matters" that happened which wasn't under anyone's control and I'm not sure that anyone could have gotten things done quicker, considering the situation. I suggest that you have done some investigation of competing loan rates for the vehicle you're considering. With this information, we were able to quickly communicate how much we were willing to pay and they found a lender that would beat that. If you haven't investigated Preston you should. They offer loaners or pick up for service. They are reasonable for oil changes and will keep an eye on your vehicle. I can't say I do everything they advise, but most times when repairs are suggested, it's accurate. Their prices are competitive with bigger shops. 5 Stars? Preston is good but not perfect and I want to leave room for them to tidy up the few small items so that I can revise this score.

I also have to comment, the last time I was in they said I needed new front brakes, so I did some…read moreinvestigating and took it to an independent auto repair location, they got it up on the rack, took off all 4 tires, and said "you don't need brakes at this time" So as I suspected, someone just wanted to scam me out of $635 bucks for front brakes, and oh yea, after my last service, several weeks later, I noticed something silver under the hood, only to lift the hood and find a mechanic's screwdriver left under the hood (which could have fallen into the engine) - I don't know what's going on at Preston, but I just don't trust them any longer.

My truck was towed in and driven out in perfect condition! Excellent service and good prices. Will…read moredefinitely return for routine maintenance. Ask for Tony.

Stopped in because a dust shield was knocked loose under my car. They were able to get me…read moreimmediately in, showed me the issue (not properly reassembled after my last oil change), and sent me on my way free of charge. Great service, and a friendly dog to greet you at the door!

Great customer service but they charged me way too much to repair my car. I honestly feel they took…read moreadvantage and over charged me.

I like going to Dave's because they know a lot about automobiles and repairs. They sometimes push…read moresome "preventative maintenance" on you, but overall, they are right--if you want your vehicle to perform well. A consumer will have to decide whether or not certain repairs will be worth it--especially for older vehicles. That would be a personal decision . Nonetheless, Dave's Auto does great work. So if you want your car repaired right, go to Dave's Auto.

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

I dealt with a person over the phone who quoted the price of the car four times when I went to put…read moremoney down on the car. Suddenly the price changed. I talked with the sales manager, John, who was aggressive and defensive to talk to. it was going to be his way or the highway. He wouldn't listen to a single word, I said. he talked over me and interrupted me. Not to mention he took it him four hours to return my phone call. There are many other dealers who will appreciate your business. I would steer clear of this place they treat people with complete disrespect everybody is always looking for the best price but there's also to something to be said about how you are treated.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up…read morepurchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!

Awesome neighborhood shop for basic mechanic needs. I've gotten a tire plugged here as well as 4…read morenew tires this summer. You really can't beat their prices, especially compared to the dealership. Service is always friendly and fast and I love supporting a small, local business in my neighborhood. The waiting area is nothing special and they are pretty old school with receipts/checkouts. However they are organized and give you a call right when your service is done or parts are in.

lovely people, prices and service!!! this is truly a hidden gem everyone should know about. oil…read morechange prices are unbeatable

Nice people to do business with. Did a great job on my truck and went the extra mile! Had to wait…read morea little longer than I expected, but it was worth it

I would recommend this service to anyone whom likes a fair deal and a great job done on your…read morevehicle. These guys know their stuff when it comes to repairing a vehicle. I have used them several times and the price has been terrific and the repair was actually a repair. Not something that occurred again within a couple of months. I will keep going back and I wish other service garages had not forgot how to do business.