I had a Lash Lift and Tint treatment, and my experience was underwhelming. The appointment felt rushed from the start. Update: My lashes weren't washed beforehand with water, but Ashley mentioned they were cleaned with a solution instead. I personally prefer when lashes are washed with water, since that's how other salons I've visited have done it. It still felt a bit unhygienic to begin without a water cleanse. The silicone pads also weren't sticking at all for quite a while, likely because I had moisturizer on. Again, that's exactly why lash techs wet the lashes before starting , to prevent that issue. When the service was finished, the result looked okay at first, but because I felt so rushed, I didn't get a proper look. I genuinely felt like I needed to hurry out so Ashley could go about her day, she actually left the building before I did. Later, I noticed that one side of my lashes was curled higher than the other. When I reached out to express my concern, I was told it's "uncommon" to give a refund without seeing the service in person, even though I sent the requested photos. I found that response disappointing, especially since the prep and overall service were already below standard. I honestly don't understand how this place has five stars. Even if the treatment had turned out perfectly, my experience itself was maybe a three-star one at best. In my opinion the customer service and communication just weren't professional. I also wasn't talked through the process at all, which is I personally find unusual for a lash service where your eyes are closed the entire time. Regardless, I wanted to share my honest experience so others know what to expect. Lastly, if you're driving yourself, note that there's no mention of parking in the confirmation email, and you'll have to pay for public parking nearby. It would've been helpful if that information was disclosed beforehand, since it adds to the cost and inconvenience of the visit. Updated with photos I sent to Ashley before leaving this review. There was no "demanding" I simply wanted to see what the customer service would be like before posting. The photos were taken two to three days apart and show that the curl is losing shape even with normal face washing. My concern wasn't about getting a refund, it was about how the situation was handled. I booked expecting five star service and my treatment didn't reflect that. If I was truly money hungry I would've accepted the $10. I also ONLY asked for a partial refund! I didn't want to return because my experience wasn't good and I'd rather do this at home on my own since I haven't had much success getting it done by a professional. Which is why I reached out to Ashley giving the benefit of the doubt, thinking my experience might have been a rare occurrence. My review reflects my personal experience and opinion. Any statements about "extortion" , "demanding a refund" , "defame" made in response by the salon are incorrect. I communicated my concerns politely and professionally, simply to see if anything could be done before posting a review. I now feel threatened and distressed by the response I received. Information I shared privately and in confidence has been made public, and false statements have been written about me. I reached out in good faith to resolve my concern, not to harm anyone's business. I'm disappointed that my honest feedback has been met with personal attacks instead of professionalism. read more

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Ashley switched locations and the quality is just the same, so amazing and perfect. I have never met a more hard working esthetician. Her place is my happy place! I'm still determined to try all of her services and so far I have tried: Just A Little Extra Facial, So Jelly Hydrajelly Facial, Botox Barbie Facial (my favorite), Treat Me Like Royalty Facial (another favorite), Paraffin Princess, Celluma Light Party Facial, It's Giving Face-ify Facial, Lip Enhancement, and her wax treatments. read more

Pretty Palace - Inside - Waxing Near Me - Sacramento, California

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I've been going to The Pretty Palace for facials with Ashley for a little over a year now, and every single visit has been amazing! Ashley is so sweet, patient, and really takes her time with each treatment. The room is super cozy and relaxing. I literally look forward to my appointments every month. My skin always feels so clean and glowy afterward, and I get tons of compliments for days! If you're thinking about booking a facial, definitely go see Ashley. She's the best! read more

Love this place! I have never been one to prioritize facials, or much else beauty wise but I really enjoy my two experiences getting facials with Ashley. Running and cycling I spend a lot of time in the Sun and I naturally have very dry skin. When I leave pretty parlor, I feel so rejuvenated and my husband comments on how nice my skin looks. It feels great too!‍‍ I highly recommend Ashley's services! I am going to try waxing and lashes from her next! read more

Ashley is a knowledgeable professional. She thoroughly assessed my skin and made recommendations on avenues of treatment for my facial. My face glowed for weeks! Her studio is in a shared building, but the space is quiet and relaxing. Highly recommend! read more

Had my first ever facial at Pretty Palace through ClassPass. It was a little hard to find the salon, but once I arrived Ashley took great care of me! I got the nanochanneling facial - very relaxing space, almost fell right asleep. The extraction process can be a little uncomfortable, but I can't argue with the results. My face looked visibly brighter for a week afterwards. This trip was just for fun, but I might need to come back for special occasions in the future. Thank you Ashley! read more

Excellent service; my face feels smooth and soft two days out after the radiate, revive, refine treatment. although she was in the process of moving, the space was very cute. Would highly recommend. read more

Great service! I did the nanoneedling facial and immediately saw great results. Will return!

I have been getting facials regularly for the last 10 years, but it was my first time with Ashley. She is definitely one of the better estheticians I have had the pleasure of seeing. I booked an appointment for the Barbie Botox facial, and I was pleasantly surprised with the attention to detail and time she took with the appointment. She is very thorough yet gentle, and prefaces the treatment/mask she is applying. I'm not a huge fan of the location, but she is definitely worth it. I can't wait book my next session and try other services! read more

Ashley is amazing! She's knowledgeable, kind and very informative. She ensure that I was comfortable and answered any questions I had. I felt extremely relaxed and taken care of! 100% would recommend read more

I recently had a facial at that had my skin looking hydrated for weeks after! Ashley is knowledgeable and customized the treatment to address my dehydrated skin. The products used were gentle yet effective, leaving my skin feeling deeply hydrated and refreshed. The relaxing atmosphere added to the experience, making it a truly rejuvenating treat for both my skin and my overall well-being. I will continue my facials here :) read more

This is my third time at Ashley for my nano facial. I don't even need to wear foundation/makeup because my skin is flawless! Consistency is the keys ladies. It's worth it. And who knew?! She does lashes too. She is an all in one stop shop read more

Pretty Palace - Wispy hybrid - Waxing Near Me - Sacramento, California

Ashley has done my lashes , facials and wedding makeup She is professional , timely , does a great job every time I highly recommend her read more

Ashley does my brow waxing and facials. My brows are always how I ask and she makes sure I'm happy with it, which I appreciate. My skin always is clear for weeks after my facials with Ashley and her products and environment is relaxing and smells amazing. Great product recommendations as well. recommend read more

Just had a super soothing facial with Ashley. She was thorough, kind, and answered my questions. Her space is clean and super cute! That bed is soooo comfortable too. Def recommend and I'm already looking at other treatments with her. read more

This is the best facial I have received. She was thorough and took her time and it was so relaxing. I left there glowing! Looking forward to returning. The room set up was super cute - pretty and pink! read more

Ashley was so kind and thoughtful throughout my appointment! She walked me through the steps of each process as she begun the next steps. Although extractions can be painful for some, she was so gentle and was able to check on me throughout that step. Her space was clean and CUTE (all pink of course), This was my first facial and absolutely will not be my last. I will be rebooking with Ashley in the future and will definitely be recommending her services to my friends and family ! read more

Ashley always so friendly and informative with anything she does. I got the Mini Micro express--definitely recommend for a first time facial. The lash lift and tint also effective, and she took great care of me the whole time read more

Ashley is a sweetheart! Came across her business through ClassPass and after one Botox Barbie Facial I was hooked! I love a self-care morning with a Pretty Classic Facial ‍ and 60 minute Massage ‍ package- def recommend! read more

I've been searching for a new esthetician to take care of my needs and Ashley's service was above and beyond! I chose to do her Paraffin Princess facial and it was 80 minutes. From masks, to extractions, and even an amazing massage the facial was awesome from start to finish. Her studio is super cute as well and she made me feel comfortable and heard. I'll be seeing her again soon and I can't wait! read more

excellent service great attitude clean environment. Great conversation. Can't wait to go back. incredible prices wonderful young lady, excellent service!! christina P read more

Very happy with my service! Very thorough, knowledgeable, and attention to detail. She puts a lot of care in her service and truly loves what she does! Back for a second appointment. read more

This was my first facial in a while and I'm so so grateful it was here. Ashley is super sweet and definitely knows what she's doing. The room is really aesthetic and calming. I told her I was getting married in 3 weeks and she went above and beyond to help my face look the best that it could, especially since I was having problem spots that refused to go away. Super patient and answered all my questions! Looking forward to coming back read more

My first facial at pretty parlor was amazing! She is very professional and knowledgeable my skin felt rejuvenated after!

Ashely is really professional! The environment is quiet and private. I booked Botox Barbie facial treatment. The treatment was very relaxing. I feel my face are glowing after treatment! Will come back read more

Love this place. Ashley assessed my skin and recommended the best facial for me. She was friendly and professional and I had great results. Def recommend. read more

I called Ashley last minute on Sunday late evening for facial. She took me in right away. She did extractions , microdermabrasion and 2 masks. She took her time with each step. After I was done she recommended some products that I need for my skin . I been using the products for about a week now and noticed a big difference. Thanks Ashley see you next month. read more

Just had my first hydradermabrasion facial at Pretty Parlor and am so impressed! Ashley is extremely knowledgeable, professional, and friendly! My skin is literally *glowing* and feels so much healthier and hydrated. As someone who struggles with skin congestion and dryness, I feel like Ashley helped target all of my concerns! As other reviewers mentioned, her studio has such a cute aesthetic and is very relaxing. She plays quiet instrumental music during your facial which is totally my vibe! Definitely want to go back to try the Barbie Botox Facial next. Thanks Ashley! read more

Ashley is spectacular! Pretty parlor offers so many services definitely book with her.

I've gone to Ashley a few times now and have received amazing service! She creates such a warm and welcoming environment that makes me feel relaxed from the moment I walk in. During one of my sessions, my sleep tracker thought I took a nap! That's how relaxed I was, lol. I appreciate the level of detail and care she puts into the experience, sharing her observations of my skin and giving me recommendations for ongoing skincare. I usually get the hydradermabrasion infusion and my face feels super fresh afterwards. I'll definitely be back for more services! read more

Amazing service!! Ashley is so knowledgeable in what would be best for my skin. I had the derma-planning facial and she explained step by step what she was doing. For weeks after my make up and face products absorb so much smoother & without any pilling! I left glowing and confident in my skin!! read more

Her space was so cozy and made my facial that much more relaxing. I'll definitely be coming back.

I got a full body wax here and highly recommend Ashley to anyone looking for waxing or other aesthetic needs. She is truly a wizard and has excellent attention to detail. Also makes the time fly by with great conversation. 20/10 recommend read more

Went to Ashley's for a facial a while back and it was such a lovely experience. She was sweet! The decorations in the room was cute and had a cozy vibe to it. I will be back soon :) read more

I was so blessed to find this buisness and the owner Ashley is the best ever!! Very sweet lady and knowledgeable Esthetician. Best facial and waxing you can ask for. She has all the right products to fit your needs. My experience was very relaxing and stress relieving. Exactly what I needed!! 5 out of 5 customer service. I'm super excited to go back. Love this place couldnt ask for anything better then this. Thank you for everything. You are the best! read more

Ashley was warm and welcoming and gave a fabulous microdermabrasion facial. She was attentive to my comfort level (especially with extractions and the microdermabrasion process) and encouraged me to speak up if I was uncomfortable. My skin feels fabulously clean, even, and soft. I'll definitely be coming back again! read more

I've been getting facials and waxing done by Ashley for years. Im happy to have followed her now to support her at her own salon suite! She always listens to what I want and pays close attention to detail, which I appreciate. I can tell she cares which goes along way with me. Five stars across the board! read more

Ashley is the best!!! I booked the classic facial and she exceeded my expectations. She is super friendly and knowledgeable. Her studio is very clean and welcoming. I love how she took her time to massage my face and shoulders and how detailed she is on her work. My skin feels and looks amazing! Next time I come in I will definitely book the Just a little extra facial. :)) read more

I have been disappointed by every facial I have ever received until today. Ashley gave me the most amazing facial EVER! So many amazing different treatments tailored to my skin. I am having a bad acne moment and Ashley made me feel comfortable and normal. All the products she used smelt heavenly and felt amazing! CANNOT RECOMMEND THIS PLACE ENOUGH!! read more

Ashley is great and very sweet. This is my first ever facial and she was informative and answered all my questions. Don't be afraid to ask questions and definitely give her a try! I'm very happy with my services so far :) Thank you Ashley! read more