Let me start by saying I'm sure she'll have some friendly explanation in response to this review…read more However she just hung up the phone on me, when I called back she did not answer. She is Jamie, apparently she is the boss, very unprofessional. I included a collage of my hair drama with these folks. I went to see dezzy, really nice girl really talented just didn't turn out how I wanted. I started with a light blonde hair, showed dezzy a picture of a white balayage. Ended up with super gray hair and some purple tints too. She invited me to come back for a clarifying shampoo which just turned my hair to a regular blonde. No bleach or white anywhere. When I told her I wasn't happy with the hair, she wanted me to speak to her boss so I knew what was coming. Jamie informed me that blonde is not a color and that sometimes they can't lift to that high pigment of bleach blonde because it's not good for your hair. That's all well and good but she should have told me this before she did my hair. MIND YOU IT COST $200. It would have been better for her to be honest and tell me "you know I don't think it's going to come out that color" or "I don't feel comfortable processing your hair so much to get it that color", "it's not natural". But she acted like it was all good and she could do it. When her friend was helping her blow dry my hair the second time around she even said, "it's still gray". So when I called to talk to Jamie (the "boss") about all this she explained why she couldn't get it white and I explained that's understandable but she should not have done my hair if she couldn't get it to the picture, or at least had been honest about not being able to get it that color. Jamie said that they could do another clarifying in 2 weeks but I would have to pay for it, or they can try to get it more blonde and use olaplex treatment that I would also have to pay for. I explained that $200 is not chump change, I'm not a happy customer, and asked what can she do to make this right if I can't get my hair colored again or it's not advised to get it colored again and I would have to pay for it? She said nothing. I explained I'm calling to give you an opportunity to make this right before I leave a Yelp review because I'm not a satisfied customer, I wasn't told that this color was not achievable, I believed it could be done, and Dezzy should have been honest up front. And Jamie hung up on me. I called back and she didn't answer and I left a message stating "I was just checking to see if you actually did hang up in my face, and you did." Extremely disappointed in the service, extremely disappointed in the customer service that is non-existent, extremely disappointed that I paid a lot of money for something I didn't want. The good news is I never have to go back and deal with that person who calls herself a boss. Look forward to seeing what you have to say to this Jamie, I'm sure you'll spin it to make you sound professional. That's how you conduct your business? I feel bad for you.

Update 1/30/16:…read more Jamie has by far the WORST communication skills I have ever experienced with a stylist. This is not someone you want to touch your hair if God forbid she makes a mistake. She left me with very spotty dye job that was noticeable from multiple angles, then straight ignored me hoping I would just "go away" pictures are attached. She will guarantee her work, then straight up DITCH OUT on a color correction apt set by herself. Zero instructions on how to enter the locked building after closing hours. Left me out in freezing temps knowing I took uber to her salon, I call right at 8pm (her work line that is the only one available) waited about 15 mins and sent a text letting her know that I was waiting in the Filipino food place across the street because it was so cold. 8:30pm rolls around and I started to get that gut feeling that she was a no call/no show on her own client. Never have had that happen before. Called her the next day only to be ignored for about 4 days straight. After the horrible treatment I was receiving, I decided to pop into the salon unannounced hoping to catch her and discuss what had been going on. She was shocked to see me standing there and I just threw up my hands and said "What happened Jamie??" She didn't have an answer, just that she doesn't always check her work phone, and that she can't be going around tracking down her clients.... B*+@& I had to track YOU down!!! Long story short, I told her I was completely fed up with the horrible treatment I had received on a $300 botched dye job that left me with this ugly hot pink mess and demanded a full refund. Horrible, horrible, horrible service from this woman, when all she had to do was COMMUNICATE with me from the start. Better shape up, because that crap won't fly with anyone paying top dollar that I know of. Good luck to you, and stay away if you want to be able to reach your stylist and not track her down.

Thanks for all your help Aurora! She listened to my concerns and gave great advice …read more Thanks again!

Super nice girl went with her for years u til she started doubling up on her clients in her small…read moreroom. She did great hair color and cuts.

Decided to switch up my look again and Miranda nailed it, like always! Went from grown out balayage…read moreto a cherry brown and I love what Miranda did, per usual

This looks nowhere close to a naturally blended balayage. YOU can tell yourself whatever you need…read moreto in order to justify not correcting this but this was devastating to me. In addition you have always maintained that you "did exactly as I requested." And no ma'am you did not. I wanted a natural looking, neutral toned balayage and this is not that. My hair was different colors of blonde and very warm. Yes when I was in the salon I said I loved it. After being there for several hours I was tired and ready to leave. This was not a simple "I put my hair in a pony tail and didn't like it." You charged me $500 to destroy my hair and I've had to have it redone twice to move away from the brassy mess you left my hair. NOW after having spent another $1,000 on my hair it's how I would like it to be. You're not the stylist you think you are. You should truly be ashamed. I could easily take this to small claims but I'd rather call it a loss and hopefully you improve your skills and don't do this to anyone else. Alsssooooo....the tone and demeanor you've had towards this issue that anyone can read in your reply is that it's MY FAULT and you just did what I requested....Nope, this is nothing close to what I wanted. And you leaving the salon in the middle of a service to go to your house and feed your kids is unprofessional. Take a look at the photos and let me know if anyone asking for a naturally blended balayage with a neutral blonde would be happy with this. Absolutely no one is shaming you for being a working mom. I'm sorry you took offense to that. However, leaving the salon while a client is processing is unprofessional. Using your kids as an excuse for unprofessional conduct isn't okay. I've been a working mom for 16 years. In addition I know you attempted to jab at me by saying "bouncing around stylists" and that isn't the scenario here. Since getting my hair done by you I was able to find someone highly skilled that could tackle the work you did. I'm thankful for that and for her patience. I wouldn't have even posted this review however your system sent me a text alerted me on how to book my next appointment and I found it funny. You should have taken me off your client list but I can't be surprised at your lack of attention to detail as it seems to be a pattern. If anything I said had no merit then you wouldn't be offended. ****ALSO you will never admit to your greed and lack of skill and that's okay. Unfortunately this will probably happen again with another client but hopefully next time you don't let your ego get the best of you. Also, maybe communication is a skill you should aim to improve on. I mentioned I COULD take you to small claims but honestly I rather just take the loss. So when you say "you can take me to small claims if you want." Girl, of course I can. But if you would listen instead of hearing what you want to hear it's not worth it for me. Attention to detail and communication is taught through accountability and self reflection in case you were unsure where to start. And just to be clear girly pop, I ALWAYS wanted a well blended neutral blonde balayage. Nothing about this ever changed. I know WHAT YOU SAY you're an expert in and that's why I went to you. When I chose the girl who did my hair after you I put much more effort, time and research into making sure I could protect the integrity of my hair the best I could and find someone who could do what I wanted. You don't offend me when you mention you could have gotten me there for less. It's a silly thing to say. You should have gotten me there for $500. I can and will make more money. I hope you handle situations like this better next time so someone else doesn't end up feeling as bad as I did about the way my hair. Best wishes

Desiree is such an awesome person with talent and personality to match…read more I've been getting my haircut by her for about 6 years and she is always on her game. Thank you!

Desiree is not only amazing at what she does she is honest and gives you her best advice on what to…read moredo and what to get done even if it means her losing money to save you money and give best style and color and cut that you desire. She takes pride in her work there for you know you getting great work for a really great prices . Not to mention she treats her clients like family and she is a fire ball funny as heck .Love her and her work.

I felt slightly disrespected during my consultation. I did not mention my budget but she assumed I…read morecould not afford the service. Regardless if I could afford it or not, it felt rude for her to assume immediately and I will definitely not be returning.

Angel was was very kind,gentle, and educated on all things hair. She listened to what I was wanting…read moreand told me exactly what she thinks. My hair is now brighter baby blond and ready for summer. If you are looking to be pampered and taken care of call or book online with angel. She is indeed an angel Sun-kissed hair for the win!!

Avery is AVERYTHING! (see what I did there?) She is not only professional, trust worthy, listens to…read morewhat I want and delivers - she is fairly priced and adorable AF! I have lived in Vegas for 4 years and have finally found my hair person! She is just awesome and I am lucky to be in such good hands! Set up your appointment and fall in love!

Bella is the only one I let touch my hair. Her cut and color are perfect and her personality is so…read morefriendly and fun. What I love most about her is her willingness to work hard to achieve the look you are going for, even if it is a challenge. She is honest and talks to you about the process ahead of time so you come prepared. What I love the most is her washing my hair. I could fall asleep it feels so good! You won't regret having Bella as your stylist and will wish you had found her sooner!

I always look forward to getting my hair done with Hair By Bella B! Bella is so talented and really…read moreknows how to bring my hair goals to life. Whether it's a simple trim or a big change, she nails it every time. She's the sweetest person and makes the whole experience amazing! If you need a stylist who truly cares and makes you look amazing she is the one!

Mary is an excellent hairdresser I've been in Henderson for a couple of months needed a hairdresser…read morei was so nervous don't know anyone so I gave Mary a try I had severely damaged hair from me bleaching my own hair ! What a mess I had Mary was so nice told me what she could do I was so very happy with results really happy she's amazing! I'm not blonde anymore I'll wait till spring for my blonde back Mary thanks again

In case anyone is wondering where to get hair done WELL in Henderson, it is NOT Hair by Mary B at…read morethe Salon Boutique Henderson. I went there to have her fix a haircut I got at the Ulta Salon on Stephanie a couple of weeks earlier (the hair stylist no longer works there) and all that I got was a more lopsided, CHOPPIER, and way shorter version of what I walked in with. So, not only will you get a terrible haircut, but they will argue with you, saying it looks good and not give you a refund. I've never asked for a refund on a service ANYWHERE, but this haircut has me in tears every day, so I asked for one. Nope, not getting one. DON'T EVER GO THERE! And I will post this same thing in as many places as possible! NEGATIVE STARS!