If I could give Legacy Grooming 100 out of 5 stars, I would!!!…read more I spent2yrs after moving to Texas trying groomers. I took our dogs all over McKinney, Allen, Plano & Frisco trying to find a groomer who could SAFELY AND PROPERLY handle TRULY deshedding winter coated dogs before I found Legacy Grooming. I love that the owners are husband & wife and that they are the ones grooming dogs too so it's not just a rotating door of "lightly experienced people who wash dogs" but experienced owners & a very small staff who remember you, your dogs and most importantly your dogs personality. We have been seeing them for almost 4yrs and have brought in a total of 11 dogs. 5 of my own dogs and 6 foster dogs. PERSONAL DOGS & with winter coats 3 of the 5 of my dogs are winter and/or long coats that require special attention and should NEVER, for the health and safety of their coat, be trimmed or shaved. EVER. 2 Siberian Huskies and a Great Pyrenees Which multiple previous groomers "who specialized in winter coats" suggested be done. So finding Legacy Grooming was heaven sent bc I HATE hair (ya I know) & waisting money on poorly de-shed dogs was super frustrating. They also took care of my senior dog with amazing care. At about 8-9yrs old grooming can become very hard because of the stress on the dog so they were amazing about scheduling him on quieter week day appointments so it would be less stressful, and though we have lost our oldest pup since, I'll always be so grateful to them for handling him care bc I was always so dang fearful of trimming an older dogs nails especially since he had black nail beds. FOSTER RESCUE DOGS Because we had had such amazing experiences with our personal dogs once we started fostering I had a chat with the owners about bringing in my foster dogs for just basic washes and nail trims. Not so much bc they needed it but bc it is so important to get dogs acclimated to those services so as they grow older their fur-ever homes would have an easier time continuing them. Thankfully they have amazingly good prices so I was able to do that for our fosters. Of course just like our personal dogs, when I picked them up, there were zero signs of fear or anxiety which means they were on the right path for the future thanks to Legacy's entire staff. This is definitely my fur-EVER groomer!

They did great! This was my first time coming here and they did amazing with my dog. Recommendread more

Excellent care for our yorkies…read more Glad they don't have to sit in a cage and wait to get groomed. Just scheduled every 5 weeks.

Amazing! My Charlie is so soft, fluffy, and happy!! He smells so good too! Great job and I would…read morerecommend!!

KIM - AMAZING JOB!!!…read more I had an amazing interaction with everyone at the McKinney location! Kim was my groomer, and she worked on my specialty breed, Lagotto Romagnolo, puppy. AMAZING JOB!!! Kim took the time to research my breed because she had never cut this breed, and she worked to correct a previously incorrect cut from a different business. Also to note, this is a full scissor cut breed that doesn't get blown out. I appreciate her sooooo much! I have definitely found my new groomer AND treat place for my sweet pup! Awesome and natural treats and all sorts of goodies, truly a place worth going.....THANK YOU ALL SO MUCH!!!!

Our go to place for birthday treats for our pups! It's always a pleasant experience coming in!read more

Great pet store with many varieties of toys, tears and food. However bummed they stopped carrying…read morethe brand I used to purchase for my doggie, right when I was so close to getting a free bag too! Three stars rating is due to the uncleanliness in the bathing area. Disappointed to see the area dirty in between clients. Never used the self bathing services again.

Horrible horrible horrible. I adopted a kitten from them February 1, 2026. I specifically asked if…read morehe had been tested for FELV and Leukemia and was told YES. I needed to know this since I have a cat that is positive so I asked them mutilple times. Well, guess what THEY LIED and do not care. I have been thru Operation Kindness many times but not anymore. In addition, he had a tape worm.

I have taken my husky, Scout, here multiple times for boarding and grooming! They are always so…read morefriendly and welcoming and take the best care of my boy! He loves when he gets to go to "camp"! I will forever be a repeat customer.

It's been 6 or so years since we first arranged a stay for our puppies at Rover Resort in Mckinney…read more We have 2 Yorkies and we always use a resort for their stay while we are on vacation. Other places, don't have the attention, facilities, and in many ways, personalized attention we receive at the Rover Resort. We leave them with the peace of mind that they will be treated as guests at the resort and not just as another boarding place. The staff is amazing, they are customer oriented, respectful with their guests and owners and overall, you can see and feel their goodwill and commitment to ensure our pets have the best experience. Our puppies are now much older, and they are treated with love and care. As long as we are allowed to enjoy our puppies, we will have them stay at Rover Resort. This way, we can enjoy our vacation with peace of mind. They really are the best of the best.

Today was the first day that I used The Mutt Puddle and I was extremely pleased with everything…read morefrom their response time, able to get my Koda in, the front desk and how Mariah took care of my sweetie. She did such a wonderful job with bathing and cutting Koda. I was extremely pleased and will definitely be going back. PS. Koda is 11 and was not stressed at all and very comfortable while getting groomed.

**WARNING!!** Before You Trust The Mutt Puddle With Your Dog -- Read This First!!!…read more As a new customer, I recieved that red carpet treatment that makes you think you've finally found "the place." The lesson I learned this time is that the true character of a business isn't revealed when everything goes right. It's revealed when something goes wrong. My situation started with a grooming appointment. The Korean cut I requested wasn't what I received. However, that was not my biggest concern. A really bad grooming job grows back, and I could have easily laughed that off and moved on. What I couldn't overlook was that my tiny 5lb Maltese had a puncture wound (the size of a pencil tip eraser) under her chin and a belly covered in abrasions (guessing from hot clippers). When I got home and discovered the injuries, I emailed TMP immediately. I expected: concern for her well-being and a sincere effort to make things right. Instead, I got a lengthy email about "miscommunication" regarding the grooming. I got an apology. What I didn't get was the one thing I was looking for: genuine human concern for my injured dog. Accidents happen. A mistake and owning it does not automatically lose a customer. The solution was never complicated. A simple acknowledgment (regardless of how it happened). My tiny dog came home hurt and that mattered. A refund as a gesture of respect. Before writing this review, I posted this scenario online in a small dog group. I asked a few simple questions: Would you be upset by these injuries? Is "sorry for the miscommunication" enough? Should a refund be offered? Would you return? The majority of the people who responded to the survey are dog lovers, breeders, rescue shelter owners, show dog handlers, vets and professional groomers who unanimously agreed that they would be upset and that they would not return. Several professionals commented that while accidents can happen, transparency and accountability matter. One comment stood out above all the others: "When I read the salon's response, I don't see a groomer saying, 'I'm concerned about Tina.' I see a business saying, 'You can't prove this was us.'" That perfectly captured what I had been struggling to put into words for this review. David Vargas from TMP responded to that online post. Instead of empathy, there were disclaimers. Instead of a heartfelt attempt to make things right, there was a carefully crafted argument about why I shouldn't feel the way I do. He accused me of painting the business in a bad light. No. I simply described what happened and how it was handled. When your instinct is to defend your reputation instead of showing concern for an injured animal, the picture pretty much paints itself. This experience was extremely upsetting for my family, traumatic for our Tina, and I worry about her demeanor when I take her to a new groomer. She's such a tiny baby and to minimalize our situation has been heartbreaking. Our pets rely entirely on us to protect them and on the professionals caring for them to uphold the trust placed in their hands. For all animal lovers, that trust is sacred. One of the most concerning things I discovered after this experience was The Mutt Puddle's liability policy. Their policy (search for it online) states; that pet owners assume all responsibility when leaving their pets in the salon's care and that The Mutt Puddle and its staff will not be held responsible for injuries, deaths, medical bills, clipper burns, cuts, stress-related issues, or nearly any other problem that may arise during grooming. Reading this after my little girl was injured helped me understand why David Vargas response was defensive .. rather than showing (on a case by case basis) concern for my dog and respect for me as a valuable client. I understand that policies exist BUT they should protect everyone involved, not one sided AND they should never replace compassion, responsibility, and concern for an animal's well-being. New and existing customers should read their policies carefully and decide for themselves whether that reflects the kind of care they want for their pets. We've lost complete trust in The Mutt Puddle and will not go back. They have taught me the difference between customer service and reputation control. Good luck with that business model.

My dog has been going to Fur Friends for years and I've always had a great experience with their…read moregroomers. My dog is 9 years old and blind. Donna usually takes care of him but when she is unavailable I've had others bathe and/or groom him and each experience has been positive. Everyone there always makes sure he's comfortable and watched after and that means the world to me.

Tipping ears does not mean shave the tip of ear! Learn to do a job correctly! Lacking on caring…read moreand grooming correctly because you are in a hurry is not good practice!

The staff was VERY friendly and knowledgeable. They loved our Chow Chow and she loves them. They…read morelistened and communicated very well. I recommend this establishment. They are fantastic.

My boy loves coming to scenthound! They're always willing to accommodate. Once I got pregnant it…read morewas hard to take my boy baths at home and to find the time to go bathe him. So I decided to try them out and it made my life so much easier! We moved about 40 minutes away but still come back to give him his baths. We have been coming since they opened!

Everything!!! The owner is nice and the price is very reasonable!!! The location is close to where…read morewe live!!!!

This is a great place for a drop in nail trim. No drop/off and pick up. Super easy and very well…read morepriced. Even the construction of HWY 5 won't keep me from patronizing these great ladies.

My dog had a good time. He told me so himself. Actually, I got to see him on camera as he ran and…read moreplayed are just chilled with the other dogs. They care about the animals. They are in charge of recommend highly. I

I rarely leave reviews, but people need to be aware of what they're walking into with 2nd Family…read moreDog. This has been one of the most frustrating companies I've ever had to deal with. Every single time I tried to schedule a groom or boarding, there were issues. What should have been a simple process turned into a drawn-out, frustrating experience with poor communication and no clear answers. To make things worse, after multiple attempts to get something scheduled, they claimed they "didn't like my tone" and refused to allow me to make a reservation at all. I've never experienced anything like that. Instead of trying to resolve the situation or help a customer, they chose to shut the door completely. Customer service is where they completely fall apart. Responses are slow, often rude or dismissive, and there's zero sense of urgency or accountability. It genuinely feels like they don't value their customers. At this point, it's hard to tell if they even care about having customers at all, let alone new ones. Do yourself a favor and avoid 2nd Family Dog at all costs. There are plenty of other businesses out there that will treat you with respect and actually make the process easy.