Took my dog there for the first time. The visit was quick and affordable. Have gone to other better places who do a better job but wanted to try a different place closer to home. My dog was acting lethargic and not himself after he was groomed. He was having stomach issues and I took him to vet afterwards . Not much done at vet until results came back which were negative. The culprit was not found and we believe he ingested poison. It is just so funny that once I brought him home from this place, he did nothing but decline and was acting very strange!!! He passed away today. Beware of this place. It should be closed as no one should go through with what happened to us. When I gave the owner a call to tell him what happened, he accused us of lying and hung up on us. Stay far and be aware. read more

I've taken my puppy here 3-4 times, and each time I have requested what I would verbally, in writing as well as provided pictures. Each time my dog looks nothing like I requested. The first couple of times I was optimistic that maybe it was a fluke. This week my husband picked my dog up and she was 5 different lengths! Her stomach wasn't touched, no sanitary trim, her tail wasn't trimmed, I specifically said no beard she had a beard. And they didn't even clean up her pads. But the owner was kind enough to try and remind us how old our puppy was and that the next service would be more money because she was turning 1. However he was 3 months off. He continued to argue with my husband. read more

Well... there was no reviews and I thought to give them a try. BIG MISTAKE! We parked our car on the parking at the back and saw that there was a sign on the back door. I made sure to read it first: It was about making sure that we closed the door because the AC was on. OK we will. I got into the store with my dog and an older gentleman come rushing to me, screaming that I was not supposed to use that door.He looks like he was the owner of the place. I apologized but he kept screaming for me to get out... NOW. Having taken enough abuse, I took the liberty to remind him that I was the customer, which in fact are the ones paying his salary and he should be nicer to his customers. I left through the back door as instructed and went to the front entrance. He was waiting for me and went on to say that the back door is for employee only and that I should have read the sign to that effect (I went back to double check and it was not). Furthermore, he did not like people like me (racism?) to be f...ing with him. At this point I made the decision to leave and go to Petsmart. My concern is that if Pride N Groom are treating people like that, how are they taking care of the pets? Further more, the small cages at the back did not seem too clean and were old. They may have been bought when the business started in 1964? However, I have to admit that the gentleman did not give me much time to inspect the place. It may also be the reason that he did not want any customer in the back of the house. read more

I recently joined Yelp and actually was eager to look at this business for the reviews. I'll tell you my situation that happened there about a year ago. I took my American Eskimo in for a full grooming. About 20 minutes after I drop her off they called me to tell me that my dog had fleas and that they needed to wash her in a special flea bath. Totally not true! My girl has been on Frontline since I've owned her at just eight weeks old. She has never had a flea on her. PERIOD! When he told me about this I told him that was impossible and explain to him that she was on frontline and had been as long as I've owned her. He got rather belligerent with me and told me he wasn't going to charge me the additional money for the "up-graded" in her bath.... He also said that perhaps I should bomb my home to get rid of the fleas there as well.... WHAT?!?! Who talks to someone like this ???? I asked if it was possible that perhaps there was fleas already in his establishment seeing how they do see however many dogs a day times every day of the week. And I questioned him about whether or not his shop is professionally cleaned every night. That made him irate. When I started to see how this man was reacting I was very uncomfortable knowing that my girl was still there. I told him to stop grooming her and I would be there to pick her up in 20 minutes. Which he was quick to tell me that that was my right BUT I would have to pay the full price of her grooming since he had reserve time for her. I told him I didn't have a problem with that but he needed to stop working on her. When I got there he was nowhere to be found. Instead I was greeted by who I believe was his wife. She half heartedly apologized to me for the way he acted. So I am standing there watching an employee get my girl out of a crate in the back room. The crate was approximately 3 feet off the ground. She reached in and put my girls leash on her collar and literally yanked her out of the crate making her jump to the floor. It gets worse. On the way home my girl was doing some whimpering and whining which she never does. She's a very happy dog and we take very good care of her.... We have her groomed every 6 to 8 weeks. I always have and always will. She sees her Vet regularly. We use Heart Guard+ for her health. We love her and take very good care of her. I tell you this to help you understand what type of pet owner I am. She is family! Back to the whimper and whining. When I got home I started to look at her. As I pulled her coat around to look and see if I could see something was wrong I noticed that her skin was very red and there were several spots that look raw.....I immediately called my Vet and had her in there within an hour. Her Dr. explain to me that these types of shampoo they used on my girl are ONLY recommend to be used with severe flea investigations. They're hardly ever even used anymore and when they ARE used it's usually on stray dogs that had been living on the streets. These shampoos are known to cause severe skin irritation up to and including burns. Which is proper to do when you have a dog that is severely infested with fleas. I understand that and believe that would be a suitable time to use a product like this. It may make them uncomfortable for a period of time but at least they would not be getting bit by hundreds of fleas anymore. It took nearly 2 weeks for the sores to clear up. I had to buy a special oatmeal-based shampoo and wash her in it every other day for 10 days to help her skin accelerate replacing the oils in her skin. It was also to help cool down the burning sensation that she was feeling due to this particular shampoo that was used. My vet actually said it's unheard of for a private pet salon to still be using these products. That any reputable pet salon would be checking dogs for flea investigations upon arrival. Quarantining any dog they are suspicious of that may have fleas and discussing the options with the dogs owners. That makes sense. This is a process that I would not of been aware of since I know my dog has never had fleas!!!! Anybody who owns a pet knows it's not difficult to see whether or not a dog or cat has fleas. I understand it looks like this place has been in business for a long time. I found them by googling businesses and then reviewing this places website. They put themselves out there to be a very reputable, very busy salon that has been established for a long time. This was my first and only experience with this salon. I will never step foot in that place again. The owner was rude, pompous, arrogant and self-righteous. Evidently, their practices are a little bit reckless as well. read more

I've taken my dogs to Pride and Groom for over 15 years. The owner and staff have always be en very friendly and helpful and, by all appearances, have taken good care and let me know of any skin problems, if found. My pets have always been well groomed. And, I am taking both dogs there tomorrow. Very happy with their service. read more

I don't do reviews but after reading the only one that was on here I felt compelled too. The only one that is on here seems to have come from some knucklehead that sounds like one of those pain in the a$$, annoying people anyway, I've been taking my pup to Pride and Groom for 10 years and they have always done a great job and treated my got great. He always comes out happy, clean and fresh with a bow on him so he looks like a stud. The guy at the front is always nice and from my experience always nice to his customers. I recommend Pride and Groom but you can check them out for yourself ... you will be pleased! read more

The one star is simply because none is not an option. But after my first encounter, I have no legitimate standing to make any rating, simply because of the incredible introduction I had to what I assume is one of the principals in this establishment. I was looking for an opinion about how to handle our first grooming with a new adopted 1-year-old Tibetan spaniel. Long, fine outer coat, thick underneath. With the warm weather coming and no experience, I thought we might ask someone who does this for a living and support a local business at the same time. I presented the situation exactly that way, that I was looking for a recommendation and to make an appointment. My first inkling that he wasn't even paying attention was that he launched into a warning that we need his shots records. Yes, I knew that. Back to the question at hand. HIm: "Oh that's entirely up to the customer, how you want him cut." Me: Yes, but I don't know how I want him cut, that's why I'm looking for an expert opinion. You guys do this for a living, right" Him: "Well it's up to you." Me: "OK, let's try this: what would you do if it were your dog?" Him: "Well, I wouldn't have a long-haired dog." It was becoming more than obvious that this person either just settled a very expensive lawsuit based on a bad opinion he rendered about how to groom a dog, or he had idea what he was talking about. And, more to the point point, had no interest whatever in taking in any more business. I was actually standing there with two dogs and we can assume that he might have figured out that both of them eventually need grooming. And he was basically saying take your business elsewhere, we don't give opinions. Good luck to any who pursues his place. read more

I have been going here for over 5 years n never had a problem n my dog has always looked great n there reasonably price (only thing is it's cash only, no credit card). It's family owned n they take notes on each pet so they know what there dealing with. When my husband took him last month the guy read what was on the card to my husband to make sure it was right. He read," they have to muzzle him for his nails (he hates his feet touched so we already knew this, at the vet they have to bring in the biggest guy to hold his head n 2 others to hold the rest of him n a 4th cuts his nails, I'd rather the muzzle), they also said they'll have to cage before n after cause he doesn't get along with other dogs (we knew that too, fine with people but not other dogs). When we picked him up they guy was laughing saying our dog went to sleep in the cage, as soon as there done they call so the dogs aren't just waiting around n we get him right away so most don't go to sleep. He always has nice short hair, n smells good, n they put a little bow on the collar. I will continue to use this place. read more

Talk about unprofessional and incompetent.... Not only did they botch our dog's grooming, but they gave our dog back to us covered in urine. They performed the wrong style grooming on our dog. When my wife spoke to the owners, a female said she'd offer a refund. However, when my wife followed up with the owners, a male told her "you won't be getting a refund" and "that's business". Charming customer service, there, pal! Take your pets here at your own risk! Terrible service and horrendous customer relations! read more