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    Prime Storage

    4.0 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    Two Men and a Truck Chattanooga - Damaged items

    Two Men and a Truck Chattanooga

    (35 reviews)

    Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

    COOKEVILLE/ CROSSVILLE is where they came from; this was not a crew from Chattanooga…read more I have never left a negative review due to believing ppl generally do the best they can & we all have bad days; however this is a warning if you care at all about your things. When I called for my estimate I repeated several times how heavy my things are; even mentioned that everyone who has ever moved me says it's the heaviest they've ever moved. So when my 2 men show up my size my heart sank, but I thought some of the strongest men I've known weren't very big; however these guys were also very young & clearly inexperienced. I decided I would just have to help & maybe this will prevent mishaps. For the 2 largest items I suggest they take out the drawers to decrease the weight; they told me they didn't need to; I mentioned everyone else has taken the drawers out; he said they didn't need to. They barely got the dresser out (wall is pictured) drawers are easily close to half the weight of this dresser. Eventually they became concerned about the weight of my buffet & called 2 more men changing my rate from $165 to $265, but ok if that's what we need to get there. Again I suggest removing the drawers on the buffets; but nope they know what they're doing. In the end a 6 foot Christmas Nutcracker was broken (no pics because they offered to dump it) my antique vanity, I'll say came apart because they told me how I can glue it back (smh) & broke the slab of TN marble that went on the vanity (pictured). While making the damage report they kept asking for the make & date..clearly no knowledge of how valuable antiques are & why they are valuable (impossible to replace) but according to them they're going to find me another piece of TN marble & the pulled apart bottom half was on me to repair (smh). In the end my buffet did not make up to my new place and they're solution to this was delivering it to anyone I could find OR they will SALE it for me and give me the $. Imagine something dear to you just pretty much being taken away, but what could I do. The buffet is what I used for my largest TV so I ask if we can get 1 of the tables we'd already put in my storage unit to set the TV on & they said yes. I didn't go to my storage unit to watch what they were doing, but when I went to put something in there later I see they have now put a very heavy chair partially on the only part of this antique vanity they haven't broken (top half) and the leg of this chair is running through my box spring (pics). I put the heavy chair in the storage unit myself due to wanting to make sure it didn't damage other items & damn if they didn't do it after all. So in the end I have all these damaged items & the bed they kept saying they we're going to put together for me to sleep on did not get put together; maybe this was due to my time running out, but overhearing the team lead telling them to slow down & quit being so fast made me think I was good on time. I was told I'd be compensated for the damage & the price over all was reduced a little. The guys were super nice until everything really went left; I'm not angry at them personally; in fact they would have to admit I was a very good sport saying repeatedly "I don't love anything that can't love me back". This crew were just clearly not the 4 men & a truck for this job.

    Guardian Storage Centers

    Guardian Storage Centers

    (3 reviews)

    I have stored my boat with Guardian for nearly five years. The management is easy to deal with and…read morethe place is secure. They have a digital keypad to give access to the area, which is important to me because my boat is stored outside. The only drawback is that they don't have anybody there after hours. There is someone at the office for a few hours on Saturday. But as long as you can get your business done over the phone, everything will go fine.

    The management of this storage location was exceedingly rude and condescending to the family of a…read moredeceased 15+ year customer... Our father had a storage unit at Guardian for over 15 years. When he died we moved as quickly as possible to vacate his office on the north shore and his storage unit. We contacted Guardian to make them aware that we were moving out and made plans to be out by October. The bill for the unit had already been paid through September. The very first week in October we moved everything out of the storage unit. The bill for October was supposed to be paid by the estate, so when management asked for payment during our move out I gave the contact number for a sibling who was the estate executor. The staff member on duty was rude and belligerent during what should have been a cordial phone call to the family of a 15+ year customer. They saw our access to and moving to our father's personal belongings and payment that was one business day late, per the terms of our father's contract, as a sign we were going to cheat them out of $70.00 for the month. On the same phone call they alleged that a renter for the unit was lined up and waiting for the unit. So the abrasive manager was attempting to convince us to sever our rental that day so they could start a new contract on the unit, effectively allowing them to collect a full month's rent on the same unit, twice. Though we paid our bill and completed our move out on October 4th, we informed them we will no longer need access on October 31st, 2011.

    Prime Storage - selfstorage - Updated May 2026

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