Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

COOKEVILLE/ CROSSVILLE is where they came from; this was not a crew from Chattanooga…read more I have never left a negative review due to believing ppl generally do the best they can & we all have bad days; however this is a warning if you care at all about your things. When I called for my estimate I repeated several times how heavy my things are; even mentioned that everyone who has ever moved me says it's the heaviest they've ever moved. So when my 2 men show up my size my heart sank, but I thought some of the strongest men I've known weren't very big; however these guys were also very young & clearly inexperienced. I decided I would just have to help & maybe this will prevent mishaps. For the 2 largest items I suggest they take out the drawers to decrease the weight; they told me they didn't need to; I mentioned everyone else has taken the drawers out; he said they didn't need to. They barely got the dresser out (wall is pictured) drawers are easily close to half the weight of this dresser. Eventually they became concerned about the weight of my buffet & called 2 more men changing my rate from $165 to $265, but ok if that's what we need to get there. Again I suggest removing the drawers on the buffets; but nope they know what they're doing. In the end a 6 foot Christmas Nutcracker was broken (no pics because they offered to dump it) my antique vanity, I'll say came apart because they told me how I can glue it back (smh) & broke the slab of TN marble that went on the vanity (pictured). While making the damage report they kept asking for the make & date..clearly no knowledge of how valuable antiques are & why they are valuable (impossible to replace) but according to them they're going to find me another piece of TN marble & the pulled apart bottom half was on me to repair (smh). In the end my buffet did not make up to my new place and they're solution to this was delivering it to anyone I could find OR they will SALE it for me and give me the $. Imagine something dear to you just pretty much being taken away, but what could I do. The buffet is what I used for my largest TV so I ask if we can get 1 of the tables we'd already put in my storage unit to set the TV on & they said yes. I didn't go to my storage unit to watch what they were doing, but when I went to put something in there later I see they have now put a very heavy chair partially on the only part of this antique vanity they haven't broken (top half) and the leg of this chair is running through my box spring (pics). I put the heavy chair in the storage unit myself due to wanting to make sure it didn't damage other items & damn if they didn't do it after all. So in the end I have all these damaged items & the bed they kept saying they we're going to put together for me to sleep on did not get put together; maybe this was due to my time running out, but overhearing the team lead telling them to slow down & quit being so fast made me think I was good on time. I was told I'd be compensated for the damage & the price over all was reduced a little. The guys were super nice until everything really went left; I'm not angry at them personally; in fact they would have to admit I was a very good sport saying repeatedly "I don't love anything that can't love me back". This crew were just clearly not the 4 men & a truck for this job.

This was the first time I've ever rented a storage unit and Life Storage was very helpful with…read moreanswering my question

Elena has been so helpful! We store supplies for our small business here, and it has been a great…read morelocation and very convenient for our technicians. As our business has grown, so has our need for more space. Elena made the transfer easy and seamless. Highly recommend!

Trying to access my indoor unit and to find out they are closed for lunch. No where did I see that…read morenor was I informed when I spoke to someone on the phone. 26 Oct '24 Update: I changed it from a 3 star to a 4 star cause of Wes. He was amazing help, super kind & overall and amazing person/employee. As I continue with this storage unit & what not I'll update my review

I recently moved out from San Diego California to Chattanooga Tennessee and as we all know moving…read moreis one of the top stressors in life. I was going through finding a place to live, getting my stuff moved out here, starting a new job and traveling for work. I have to say Kristy the manager at Life Storage was absolutely amazing!!!! She went above and beyond to make sure that my moving experience with Life Storage was nothing but perfect. She did me a personal favor and invested her time to make sure that my stuff got secured safely while I was traveling. I cannot say enough about her hospitality, her professionalism and her genuine warmth to make sure that I was taking care of it. It was extremely refreshing and gratifying to know that she was able to make this stressful experience a bit easier for me. Thank you Kristy for being you I really appreciate all you did :).

They entice you with low rates, but within 3 months they DOUBLE the rate! Where are the long term…read morefixed monthly rate storage options?

One of the best an storage facilities around. Well maintained and very clean. Easy access to the…read moreproperty. Kassidy went out of her way to make sure everything was perfect for me. She helped correct my online access to my account.

Excellent staff. Very clean all the time. I feel secure with my items here! Highly recommend!!read more

Wonderful experience. Real customer service!! The facility is clean, well lit, and safe. I highly…read morerecommend!!

Great and affordable place to store extra stuff while moving. Very polite and accommodating.read more

Payton at the Hwy 58 location in Chattanooga has been so extremely helpful to keep me from loosing…read moreeverything I own and working everything out on the price for me. I definitely recommend the Life Storage on Hwy 58!

Do not rent trucks from here! I had a reservation for 10am and they opened at 9:30am. I get there…read moreat my reservation time and the door is locked. There is a manager number on the door to call and I do no answer, so I call the store phone. No answer but I hear it ringing. I start knocking on the door and the man finally comes from around the corner. This whole time it's pouring down rain. I paid extra for a dolly and he told me they didn't have them there that I would have to go to another store. Horrible experience

My unit was broken into sometime between April and August. I was not informed until August. My…read morecomputer and my guitar were missing. I went to the office to complain and I was told oh sorry that was too long ago we don't have video of that you might want to file a claim with your homeowners insurance. My stuff would not have been in storage if I had a home! Worthless! I would not use this place again if it was the only place available!!!

I've read all the horror stories from disappointed All My Sons customers, but for several reasons I…read moreused them for my latest move. My experience started on a sour note. We confirmed a move date (a Saturday, busiest day of the week for moving) and waited all day for the crew to show up. They never came. ASM said they had truck problems and several staff no-shows. We had phone calls with several agents, and changed the move to the following Monday. The last agent promised make us top priority. Thankfully we weren't under pressure to a hard deadline. On Monday the crew showed up right on time. They were skilled, careful, and unusually speedy. We were loaded up and moving into our new space within the hour. Everyone of the guys were friendly, communicative, professional, and best of all, respectful. There weren't any work breaks, lazy team members, or excuses. Overall, it was a great experience for us, despite the delay and having to work out the details with several different agents, and I'm happy to endorse All My Sons for our move.

Absolutely horrible!! Dishonest!! Changed pricing twice. On morning of move totally changed…read moreeverything. Fired them. Two Men and a Truck immediately filled in and did an amazing job. NEVER consider using All My Son's!!

I wish it were possible to give zero stars!…read more Very unprofessional! They damaged several of our items and made every excuse in the book. (Alex the owner thinks EVERYTHING is somebody else's fault anyone but him) Brought inadequate equipment for the job. Moved items they were specifically told not to move and left behind things they were supposed to move. I had to move 5 pick up truck loads of things they left behind. Did not send the number of people they said they would. Did not finish the job and had the nerve to demand full payment for an incomplete job. I should have checked them out more thoroughly. I would have learned that they have a "D" rating and revoked accreditation with the Better Business Bureau. Lesson learned.

This guy is a rip off. He insisted I give him 2k up front for a move. He didn't do the job and I…read morehad to hire another moving company and he refused to give me back my money. I was moving out of state. DO NOT USE this guy for anything. He sounds professional but does not act in accordance. Once he gets your money you will never hear from him again. I am glad I only gave him 2k because the job was 18k and he wanted half up front. He should be in jail. He actually told my real estate agent after I was asking for my money that he was playing me.

I have stored my boat with Guardian for nearly five years. The management is easy to deal with and…read morethe place is secure. They have a digital keypad to give access to the area, which is important to me because my boat is stored outside. The only drawback is that they don't have anybody there after hours. There is someone at the office for a few hours on Saturday. But as long as you can get your business done over the phone, everything will go fine.

The management of this storage location was exceedingly rude and condescending to the family of a…read moredeceased 15+ year customer... Our father had a storage unit at Guardian for over 15 years. When he died we moved as quickly as possible to vacate his office on the north shore and his storage unit. We contacted Guardian to make them aware that we were moving out and made plans to be out by October. The bill for the unit had already been paid through September. The very first week in October we moved everything out of the storage unit. The bill for October was supposed to be paid by the estate, so when management asked for payment during our move out I gave the contact number for a sibling who was the estate executor. The staff member on duty was rude and belligerent during what should have been a cordial phone call to the family of a 15+ year customer. They saw our access to and moving to our father's personal belongings and payment that was one business day late, per the terms of our father's contract, as a sign we were going to cheat them out of $70.00 for the month. On the same phone call they alleged that a renter for the unit was lined up and waiting for the unit. So the abrasive manager was attempting to convince us to sever our rental that day so they could start a new contract on the unit, effectively allowing them to collect a full month's rent on the same unit, twice. Though we paid our bill and completed our move out on October 4th, we informed them we will no longer need access on October 31st, 2011.