Bought a 2017 Subaru WRX for my sons first car back in March of 2026. Sold it with nearly bald tires and refused to replace them. Now not even 3 mknths later his AC compressor has failed on the first time ever being used (it was 90° out the day it happened). Called the dealership back and explained the situation and said they wont commit to anything and I should call service to habe them repair since its past 30 days. This is my first time dealing with them as a dealer and I must say Im appauled that they dont stand behind their vehicles. They insisted when I bought this the car was in mint shape and would need nothing since they shpposedly went through it top to bottom. Buyer beware, these vehicles are not as they seem and their reputation does not match the service. I will never buy here again. Ill stick to Foss Motors who DOES stand behind their cars and would cover this if it were bougjt from them. In fact, since I have other cars with Foss they are giving me a 50% discount on parts and labor as a courtesy! Stay away from Ira Subaru of Manchester read more

I called and asked if they had a car on their lot so I could come and test drive it later that day. The sales person, Crystal, said it was available to come see and we set up an appointment. I drove up two hours to the location. A salesman walks out, and offers to help us out - but is confused, as the car is in the sold section. It turned out that Crystal had left, and there was no record of an appointment made for us. After more confusion and waiting, the manager had to come out and apologize because the car was sold. He said that Crystal did not check to see if the car was available. This was very frustrating as we wasted 4 hours of our time that day driving to see this car, and the sales person did not do a simple check, just blindly assured us. I do not know why she did not write us in, or why she left either, as she said she would be right at her desk to see us. I would never do business with this dealership because they wasted so much of our time due to a salesperson's incompetence. Ultimately the manager was apologetic and I know it is not his fault. I could not believe the wasted time due to Crystal; it was not a good experience. I will also say that it is sleazy that that car continues to be listed as available on their website and third party listings. I can only assume they do this to bring people in and then try and sell them something else. Inventory should be immediately taken down as it is sold, especially for this car as they made such a big mistake - but it is still listed. read more

When my mother told me she was in the market for a new ride and wanted a Subaru, I pleaded with her to call Diego, one of the managers down at Prime Subaru. Along with the young superstar Niko, they treated my mom like family and made sure she was well taken care of. Diego & crew did something I've been struggling to do for 47 years, make my mom happy! Thanks guys Don't let your moms go anywhere else, Prime Subaru is the place!! read more

Prime Subaru Manchester - Car Dealers Near Me - Manchester, New Hampshire

An honest dealership that sells vehicles perfect for New Hampshire" seasons. I'm on my second Crosstrek. Both times they offered a good price offer and an exceptional trade allowance. It's not high pressure, they're part of our community. Service team is honest, reliable, knowledgeable and truly interested in making your car perform at its best. They don't cost a fortune, either. If you use the My Subaru app, you'll be current on specials and you can even learn your trade-in value. I definitely recommend if you're in the market for a Subi! read more

Brianna Business Owner Bruce, I'm sorry to hear about your experience. We pride ourselves on honesty and transparency and I'm disappointed to hear that we left the wrong impression. We never intend to mislead or inconvenience our guests, and I would like to speak with you further about your concerns and see what we can do to help fix things. If you are willing, please contact Christopher Aliberti, our General Manager, at 603-506-6951. Thank you. I Got this response and took them up on the offer to talk, they told.me they replied to an email I had sent but I never got it, they said it would be resent, didn't get again.....shocker. They reply to bad reviews but really just want you to go away and not "fix things". read more

This place will lie about the value of your trade in, screw your paperwork up so bad you can't register the car and then add on 30% to your service bill for literally no reason other than they think they can. Seriously, they just did that to us without providing any extra service or repairs outside what was listed. Also I have no been on hold for over 40 mins at this point, no joke, trying to talk to their service department. read more

Potential buyer beware! Went in to check out a used car and it was filthy ! When I questioned the condition there was no straight answer. They were rental cars i am assuming ppl were still driving them. It was all sketchy. The worst part was they used my information for someone else's purchase! I have the emails to prove (see image) that they did. Clearly that's my my name or anyone i know ! I keep getting emails about this car even after I sent them an email about it and of course no response! DO NOT BUY FROM Here read more

Prime Subaru Manchester - Car Dealers Near Me - Manchester, New Hampshire

Claimed that the factory tint was illegal. Had many issues here before. Will not return here again.

I've been waiting for a refund fot about 6 months. it was due to canceling one service agreement and purchasing a new one. I call frequently. I don't understand why it's taking this long. I'm retired and on a limited income, I really need that money. I'm pretty sure that Subaru wouldn't be as patient if they were waiting on me to pay them, read more

Stay away, almost 3 hrs to do an oil change that costs more than it should. These guys take forever. Scheduled an appointment, they had slots open all afternoon. Show up 45 minutes early, no dice. For whatever reason even with appointments they still failed to deliver car upon agreed time. This is an issue with management and work loads. Can't speak for the rest of the dealership they seem just as "normal" as the rest. For service, stay away. read more

I was sold a used car with a part of one of its safety systems entirely missing. They were unwilling to repair it or cover the costs, and insisted that I must have gotten in an accident or something since I purchased it, despite the fact that there was no other damage to the car. I was sold a defective product and they were entirely useless in terms of repair or reimbursement. read more

My only complaint is music playing in the entire facility. Loud, conflicting with television and just plain annoying. Hopefully management takes notice. read more

I had contacted this dealership about a car I saw on their website. After seeing some photos I noticed that there was rear damage to the bumper and it was a little more than we wanted to spend for a car for our teenager so I told the salesman not interested. Him responding back one was fine but he texted me over and over even after being asked to stop. I get it your s pushy car salesman but that was way out of line. read more

Second time reviewing three years later. Georgina was great with getting us through to our second Subaru and our daughter loved her. Thank you so much guys! read more

Prime Subaru Manchester - Our second Subaru from Manchester - Car Dealers Near Me - Manchester, New Hampshire

I haven't been writing as much for reviews lately. It's been a little difficult because of work, and just in general after what I went through with my car back in August. Having lost a personal vehicle, it was a hunt looking for the best deal. It was a challenge, looking far and wide. I found a great deal on a 2013 Toyota Camry. What I did appreciate was the prices. The salesman was up front and honest, there is no haggle on the vehicles. Because of the internet age, customers shop around to find the best deal. He even commented that they aggressively price their vehicles to compete. The part that I hate about car shopping is; you know there is in a sense, an upcharge, and you negotiate because the dealer hopes you will pay full price. I hate haggling. Just give me a fair, honest price. If I don't like it then yeah I'll go elsewhere. After seeing what was available on the market, and researching the value of the vehicle, it was a fair price. What was also greatly appreciated was the loan guy working with me. I came with a certain amount, and needed a low monthly payment. The monthly payment I was looking for was rejected by conpanies, because they would make too little on interest. So he played with figures, and I got an extended warrenty, and in the end a monthly payment I was happy with. Overall, I am sonewhat satisfied with my experience. However there were a couple of things that irked me. However I felt a little pressured with the purchase, having to try to get in touch with my spouse to discuss the said purchase. When I said that I wished to return the next day (after not being able to get in touch with her), the comment "well we sell 10 cars a day, so it might not be available for long." And "we really want to make this happen today." I was a little annoyed, but being in a position of needing a car to get to work I went along with it. The other annoyance was the car not being cleaned. The flags were still in the backseat when I picked it up! Of course, I can always clean it. But after having purchased the vehicle, and driving it home, I was further irritated to find that the registration was not in the car. So to take time out of my day to go to the RMV to pay for a new copy (after paying for the vehicle) soured the experience for me. Since especially the registration is needed to get the MA inspection sticker. Being as I live in the North Shore, it's not worth the drive back to Manchester. Again, overall, somewhat satisfied with the experience. read more

Worst experience ever. I had made an appointment at this dealership because of the recall that was made for my Subaru Impreza. I called to make an appointment and they couldn't book it for 1.5 months from that point. So I made the appointment because it was something that needed to get done. I took my car in at the end of March and didn't get it back until THE FIRST WEEK OF MAY. I was told the repair would take 2 weeks. Well they were sadly mistaken. My car was in the shop for 2 days and they called me saying they wanted to buy my car. They said I would get a great deal and I would end up getting a newer, better and bigger model then what I own currently. The deal was NOT good, they were only trying to screw me over and buy my car for less then it was worth then probably turn it around to sell to someone else for super expensive. I called at the 2 week point and they said it would take at least another 2 weeks to finish. I was leaving 3 days after this call to go out of the country for the Easter holiday. They said it was because one of their certified technicians was unable to complete the job. It wasn't until I arrived back from my vacation that I did not receive a call my car was done so I had to call them. My car was done but they began to name off all these things wrong with it. $400 here, $1,000 there. Pretty soon it all came to $4.000 of repairs. So I said do not do anything to my car, I will come pick it up and get a second opinion. When I went to pick up my car and as I was driving home, my brakes were making the worst noise I have ever heard. It made me scared and uncomfortable to drive. But there was no way I was taking my car back there so I called my normal mechanic I always go to and he said to bring it right to him. He checked over my car and at the end of the day, he said my breaks needed to be replaced. and that WAS IT. Less then $1,000 compared to $4,000 which is what Subaru wanted me to fork out for unnecessary repairs. Now, when I dropped my car off, the breaks were NOT making that noise and they WERE in good shape. The car sat for over a month for absolutely NO reason at all. Never EVER going to these people again. They were so rude on the phone, did not call me when my car was ready and they took advantage of the fact that my car was in there for a simple recall in a valve that they took that chance to hit me with every repair possible when all this car needed were some new breaks. (which seemed to be perfectly fine when I dropped my car off). DO NOT GO HERE. read more

Wife bought a new car there recently and they tried to charge us a diagnostic fee for a car with 124miles on it. The whole process was a nightmare. Sales and Service completely do not care about the customer. We've bought 4 Subaru's from this Dealership, and this will be our last until they realize customer service is the key to success. read more

The seller never phoned me. I guess they don't like money. I did contact the owner he was a nice man, however, I bought my new wrx somewhere else your loss not me read more

I had a baffling experience here in May. I felt like they didn't want me as a customer from the second I called. I wanted to buy a Forester but was deciding between a 2012 and 2015 model. I called and e-mailed in advance and told the rep I would be in that evening when he said they were "unfortunately" open until 8:00. The rep repeated his sentiment about the hours 2 additional times in our presence. I even said "Sorry, but it's nice for people like us who work till 5 and live far away". They were very disorganized. We waited a long time for them to find the keys to the 2012 and they didn't want us to try the 2015 in the meantime. When we eventually were able to go, we loved it and appreciated not having to be "baby-sat" through the test drive process. They had delays getting keys for the 2015 too but we took the test drive and loved it more! I came back with a smile on my face and I said so. I was ready to talk numbers - they were not! Not only had no one looked at my car to give me a quote on trade-in value, but they weren't available to give me quotes on the vehicle either. I actually walked out, (dumbfounded), with a promise that I would get a quote e-mailed to me that night. It didn't happen. The next day, I e-mailed to follow up and got a voicemail from the boss telling me I should call him to "close the deal". Huh? They couldn't even give me a price. So, I went elsewhere. I got a quote the third day via e-mail. It was a little higher, the dealership fee was higher, and the trade-in value was $500 lower than my lowest quote from another dealership and $1500k less than I ended up getting from Grappone as a sale. In response to Todd: It was 3 months ago on May 23. I know the sales rep's name but this isn't intended to get any particular person in trouble. I got there around 5:30 or 6 that day and felt like that was ample time to test 2 cars and discuss them. If someone had a commitment that they needed to get to, I would have understood that. However; that was not communicated and I felt like I wasn't worth the time. I did buy a 2015 Forester in the end, just not from them. read more

Purchased a used subaru from this dealership. There were some minor issues after only a few times driving. I was very upset, but they treated me with respect and kindness. Took my car and repaired it when all shops have been back logged because of the pandemic. I would recommend going to this dealership to experience an honest respectful car buying process. read more

I was here for the first time in July and needed my rear brakes replaced. The people in the service department were amazing. I was impressed that they didn't keep trying to sell me parts and service that I did not need. I'm writing this review now because I'm back here again for another issue with my Forrester. As before, they got me right in without a headache or hassle to evaluate my car. Front brakes this time. While they had the car in service, they noticed I had a tail light out. They offered me their tail light at a dealer price. I knew I had a spare tail light bulb somewhere. They offered to check the glove box in case it might be there. It was. They then offered to do to replace the tail light as a courtesy. That is great service. Prime service department could've added a labor charge to my bill but did not. There was not even a conversation about it. They just simply didn't charge me for the time. I have found my dealer service department at last! read more

At first everything seemed great and smooth, I leased a 2020 Subaru Impreza from them on June 24. It's now July 18th and the finance company doesn't even have the information to issue a title to register the car. My temporary plates have been expired 3 days and they're still refusing to help at all. Absolutely terrible experience, and after reading other reviews it seems like more of the same. I'll be keeping an eye on my financing info once this is settled to ensure there isn't further runaround on that. read more

Felt disrespected and extremely pressured to make a purchase. Never been so pushed by someone to "make a deal" on any car in my life and I've been to countless dealerships. They try and make you feel guilty for not doing so and want an answer the second after the works "Do we have a deal?" leave their mouth. Do I have time to even think over the deal? No. read more

Terrible Place, From the sales, to the parts department to to the service, all are rated pretty terrible. These guys say they have the lowest prices around then when you get in and try and haggle the price the managers are complete dicks and belittle you. When I bought my subaru a year ago they didn't believe the price i got at another dealer. I went to all the subaru dealers I could in MA, NH, and MAINE. and the one that had the BEST Prices and Friendliest staff was METROWEST SUBARU in NATICK MA If anyone is looking for a car let me know and I could even refer you there for even more of a discount! They take care of there customers and want the sale even though they wont make much off of you they want the sale. Also the mechanics area looks so old and looks like a basic garage at a mechanics shop, a subaru dealer should be updated, NEW and decent, This place needs an uplift for sure! read more

Used them for my lease for a 2019 forester - they did not inspect or clean the car at the time of delivery (there was a screw driver left in the dash, a large scratch on the center shifter, and a sticky stain also left on the shifter). The service department was slow to repair the scratch - initially asking me to pay for the labor to replace the center component. And the service manager has been very curt with me on the phone with scheduling service appointments. Do not recommend. I highly regret using this dealer. Find somewhere else. read more

Update: her money was refunded. Had a great car buying experience. However, when Out daughter called to have the oil changed and a recall done. She arrived and the guy showed her a paper and she, being young and inexperienced, did not understand what the paper was for and signed. He just upgraded her oil change to a $600 service!. When I called Dan said a lot of uhuh and ummm and blamed it on my daughter. When I told him what she called for he said the people who make the appointment don't communicate what needs to be done. Pretty convenient way to take advantage of inexperienced young women. My daughter is a single mom who works and goes to college. They took half her savings on a service she never asked for after calling to get an oil change and recall done. We won't be back. We are still arguing to get her money back. read more

Go elsewhere, I have never had a worse car shopping experience, it was painful from the start, constant pressuring from the salesman to even receiving voicemails from the finance manager threatening to send some guys to my house to take the car because we needed to go and resign paperwork that his department messed up. Save yourself the harassment and buy your Subaru from any other dealer than Prime Subaru of Manchester absolutely classless establishment read more

I bought my 2015 Subaru from Manchester Subaru (now Prime Subaru) and purchased an oil change program at the time. Most recently, 10/23/18, took my Forester in for a 48,000 mile appt. I paid the bill, and left. Usually I put my preferred windshield washer fluid in my car, and hadn't done so before dropping off the vehicle, so as I was leaving the dealership I decided to check that it had been filled. I should mention that the paperwork I signed stated that a complete multi-point inspection, topping off of fluids, and checking tire pressure had been done. I popped the hood and noticed that the fluids hadn't been topped off (took pics for proof). This made me wonder what else hadn't been done. The next day, I had scheduled an appt with a reputable tire company to place new tires on the vehicle. They confirmed that the air pressure in the tires was incorrect before they removed the old tires (per my request). The driver's side (front & rear) were set at 33, and the passenger's side (front & rear) were set at 29. Clearly, the Prime Subaru Service Dept. had not checked them. My trust and confidence in this dealership is shot - feeling very compelled to submit this negative review. Don't waste your time going to this dealership! read more

Prime Subaru Manchester - Car Dealers Near Me - Manchester, New Hampshire

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I and my wife were thinking about trading our Impreza for Forester. I found one Forester with manual transmission on their website. We have never checked this car inside so decided to visit Manchester Subaru I've never thought proper answers for my question about the car would be: "Have you called before coming?" "Have you sent email before coming?" "Do we have this car?" "You can see and feel the car interior by looking through the windows" WTF is wrong with these guys! I've never thought salesman could be so rude. read more

Went in with my wife to help look for a used car (for her, at her insistence). We looked at a Mazda2 and Hyundai Accent. The prices seemed comparable to other local dealers. When we sat down to hash out prices and our search criteria Burt assured us how "laid-back" he was by telling us the dealership calls another employee (a man of color) 'Half & Half' and we interrupted him before he told us what they call his Asian coworker. The sales manager talked exclusively to me although we were from the start clear my wife was the customer and I was just tagging along. I may swear frequently but the racism and borderline misogyny were unprofessional and thoroughly inappropriate. Needless to say, we took our thousands to another dealership. Disappointing. read more

I used the Internet to find the best price on my new Forester, but Manchester Subaru had the best price. My sales experience went OK, because the price was negotiated before I arrived at the dealer. They offer "Free" inspections if you purchased the car there, but as we all know, nothing is free. They WILL find something wrong to get some money out of you. I would avoid the service department, and skip buying a car there unless they are the best price. read more

Looking to downsize my vehicle into a cheaper payment. I was invited in to speak with a salesman. I gave a time of arrival and was told to speak with a certain salesman. Upon my arrival, he advised that he was already with a customer and handed me off to another salesman. I was told to browse the lot and come back in and they'd have an appraisal ready for my vehicle. After browsing the lot, I was then redirected to another salesman who couldn't give a crap about what I was looking for or an appraisal on my trade in. Luckily this isn't the only Subaru dealer around. read more

I went to Manchester Subaru to trade my old vehicle and get into a new car. That did indeed happen, and the staff there were able to expedite the process. However, faster doesn't always mean better. Within three days of my purchase I was receiving calls that the payout on my old car loan was "short" and that somebody had made an error in the payout amount from the bank, so they needed more money from me. I had contacted the bank directly during the negotiation and received a 10-day payout amount over the phone which I stated verbally to the salesman and sales manager and also wrote down on paper for them. Well, somebody put down a 2 instead of a 7. Oops. We came to an agreement and I went to get the car registered. I came back from the registry pretty heated, because it turned out I had never been presented with the Certificate of Origin for the vehicle I just purchased. Manchester Subaru drove the CO to me that night, but it still took another trip to the registry to get things sorted out. I can't say I would seriously recommend this dealership to anyone I care about. read more

I got a car here this weekend, and was quite pleased with the process. They let us take the car out on our own for the test ride, which the Honda place we'd gone to early that day hadn't. They were super low pressure, but happy to answer any questions we had. I found a sliiightly lower price at another dealer that was annoyingly far away, and the guys here were able to match it. They even dropped off my car at my house the next day (because I bought it on a Sunday, the service department and my insurance company were closed so it couldn't get inspected or insured until Monday (poor move on their part - there was a huge accident on the highway and the poor guys dropping it off got stuck in traffic for ages)). If you are car shopping with a friend, be sure to arrive in one car as their parking lot is ridiculously packed with SO MANY CARS. Oh, and you probably shouldn't let this impact your car shopping, but they have at least one pretty attractive salesman guy... read more

This was a terrible experience all around. The salesperson was clueless, the manager was rude, and it's turning out that all around were simply lying. I was told to come back for a free inspection sticker every year for as long as I own my car. On my very first trip back, I am now told that the dealership is no longer honoring that offer. Avoid if at all possible!!! read more

Our buying experience was the best we've EVER had. We got F-ed major from AutoFair and were trapped with astronomical payments, warranty issues, and owing well over double what our used vehicle was worth. No one would work with us except Manchester Subaru. Our first two trips here (just for shopping) were terrible. Nico didn't know anything and even told us "there's no way to see the mpg's because Subaru doesn't have that feature". Ouch. Gary didn't even tell us his name until 10 mins in and we had to ask several times. Trip 3 was when we met Steve Silva and he was phenomenal! He was knowledgeable, super nice, and put in a ton of work with us. Eddie Dye and Todd Berkowitz work tirelessly with us to get us into a different vehicle and they did it. This place has our business for life. Even if we moved across the country, we'd come back to Manchester Subaru for our cars. We've never had a more positive experience and had more people willing to help, and rescue us from a real crap situation. read more

After a poor experience with another dealership (Honda) I switched gears (so to speak) went undaunted to Manchester Subaru. I'd never owned or test driven one, but had heard great things about the car quality and the sale experience. I wasn't disappointed with either and drove away happy that day in a new Outback. Our salesperson Greg did something that is too rare- involved me as well as my husband in the all discussions and explanations. As someone who has rebuilt classic cars and has a PhD (and the one who makes the $ decisions), I hated the talking down I got at other dealerships. GREG gets many kudos for involving us equally and being extremely professional throughout the process. He gave us a straightforward deal and was a pleasure to deal with. Thank you Greg! read more

Prime Subaru Manchester - Love our 2017 Outback! - Car Dealers Near Me - Manchester, New Hampshire

Don't go to this place to buy a vehicle. Bought an almost new suburu and gave them a lot of money down. ( I also gave the salesman a big tip) Next day I realized one of the hubcaps was damaged and went back. The salesman said he can only order it for 56 dollars. Really? I ordered 4 on Amazon for 36 dollars! Will never go back! read more

In every divorce no matter how much we want our ex to be out of our lives, it doesn't matter how hard we try, we'll never escape them, we'll never escape our dismal relationship and that's exactly what Prime Subaru Manchester is; a subPrime relationship. I bought my Subaru at subPrime Subaru Manchester back in 2015 and even though I've since paid off my vehicle somehow I will never be able to leave behind the fake fees, pressuring mechanics, and deceiving sales reps that embody this faulty organization. It wasn't like I had high expectations. I was very much cognoscente that when I signed my four-year loan with a sales guy that had hot sauce dripping from his mustache onto his crinkled fifteen-year-old golf polo that I was settling. I didn't want to formulate a long-standing partnership with any dealer, but what choice did I have, I didn't have any money, and I needed some form of affordable transportation, so I jumped in with the closest dealer in town. Little did I know that summer afternoon within the confines of Manchester Subi's steamy financing office, when my sweaty fingertips clutched the over-chewed ballpoint pen and I signed that loan that I didn't just sign up for a wonderful life with a reliable AWD Subaru Impreza, I was setting myself up for continued nuances from its point of origin. See below. -Incorrect financing. Always read your paperwork, my friends. -Faulty service. The mechanic notified me that my fluids were topped off and my tire pressure was filled only for me to get home to find my coolant empty and that my tires needed a nice old fashion filling. -Lost loyalty. When I stood on the altar and I heard that I will always have free oil changes and inspections as long as I was in Manchester Subi's life. That loyalty, that sense of financial relief, it all felt so promising for the future, only to be revoked two years later. -Fake inspection diagnostics. The Subaru mechanic lied about issues relating to my vehicle, and while the rep tried to force my hand in paying for these fake problems that totaled out to a clean $1600. I brought this to my personal mechanic and he quickly notified me that the majority of these issues were non-existent. All I needed was a new sway bar end link, which cost me $100 and I brought the car back to my loving Manchester Subaru to get reassessed and sure enough, I passed. Talk about shady. -Mean people. Bad service in general. -Terrible snacks. I lost my job due to Coronavirus so I'm already slightly angered by the worlds current state, but I'm a rational human being I'm not writing this review due to feelings of rage, I'm writing this because I'm passive-aggressive and now have more time on my hands than I've ever had in my life. So, it was only a matter of time before the day came when I sat down at my table for lunch and typed away so I could describe all of the terrible relationships I've had with businesses over the years and supPrime Subaru Manchester might be the worst ex I've ever had. I also had the time to learn that I didn't need to take my car to the dealer for inspection so for the past five years of my life I could have avoided all of this madness that coincided with this terrible establishment. I guess it's my responsibility during this quarantine to continue learning how to no longer posses idiocracy in the world of automobiles. Shit, I just got hot sauce all over my mustache and now it's on my laptop. One step at a time. read more

TL;DR Bought my first car here, they owe me $2900 and didnt send it 6 months later. Also let me drive off the lot with my car w/o insurance, license plate, or title. So, I bought my car here at the end of September 2019 as my first car purchase. I worked with the sales manager Steve, and finance manager Matt. I went in knowing which car I wanted and how much I would pay, it went fairly well and paperwork seemed to be done quickly. But, I didn't realize they seemed to be rushing me out. Once I got home and went to get car insurance the insurance guy needed paperwork I was never given and informed me the dealership legally isn't allowed to let me drive away without insurance or a license plate in MA. So I asked for the paperwork and Steve said he fast shipped it to me, but a few days later I didn't get it and asked again but all calls were ignored. So after 6 days I went into the dealership and the paperwork was sitting on his desk, which I needed to register and insure my car. That day Oct 2nd 2019 I also cancelled a $2900 service agreement which they didn't pay to anyway but I took out on my loan. Now its April 6, 2020, and after many failed attempts at calling/emailing and a few successful in person talks I still don't have the money they keep promising to send (to my lien holder but they never received it, and neither has the service company). When I went in Feb 13th 2020, Matt told me a lot of people haven't received their refunds so I'm sure many people are being screwed over waiting for their money. So I would never buy a car here, it may seem easy at first but fighting for the paperwork and refunds takes so much more work than it should. There's also so much more I don't have space to write out. read more