Place is terrible to get a hold of. I got an ultrasound and I need it to drop off somewhere else…read more I've been trying to the past 2 hours to get a hold of anyone. Nothing.

I did a stupid thing and jammed my side into a bannister ... I am sure I heard a "pop"... I have…read morebroken ribs before and recognized the instant pain but had never heard the bone break. My doctor sent me here to be sure that my diagnosis of a broken rib was correct and that there wasn't any further concerns. I called these folks and was instantly impressed. They picked up the phone quickly, we're empathetic with my concerns, scheduled an appointment for a me within an hour and, when I arrived, I was taken to the X-ray area right Away. My tech, I think his name is Nish, was professional, put me at ease despite my issues with sharp pain and got the work done in short order. I was really grateful and impressed. Clean rooms, excellent patient service by a sharp, professional staff, quick results ... my doctor called me with the news that I broke one rib but it wasn't a displaced fracture. All good except for the annoying aches. Highly recommend these folks for the quality, efficiency, and medically accurate service they deliver. Hope I don't need them again but if you do, no better place in the area.

Choose another service. I called for an appointment for an…read more"Open" MRI because I am claustrophobic. They booked the appointment. Then when I got there they put me in the closed machine saying that the open machine was broken and waiting for a part. I later asked how long it had been broken and the technician estimated about "two and a half months." One wonders why they accepted my appointment for the open MRI. I had to override my phsicians recommendation to choose theis creepy place. I had had an open MRI there about 7 years ago (AFTER they insisted I get into the closed unit first to try it--did not work for me!). The place feels deserted (and I can see why). The building has water damage over the entrance and generally is not in good repair. You have many choices for MRIs. Don't pick this one.

From the owner: We provide the highest quality MRI in Morris County Meeting…read moreall your MRI needs

First off, to get through their phone system to talk to office staff is a nightmare. It takes so…read moremuch time & many prompts you have to guess which one will get me to a person. I spent alot of time trying to make sure they received the authorization the week before & 3 days before which I was told was still pending. Then the day before my appt i spent too much time again trying to confirm & get through to a person. My doctors office spoke w a woman in the Authorization dept the day before & confirmed it was approved & had the Authorization # & then I had to call back again because the canceled my appt. Now I have to reschedule the appointment again. After they canceled me I rescheduled and I was told I was all set! I did all the paperwork online confirmed the appointment and then I show up after drinking the prep and I'm not on the schedule. Not only that, they didn't even have a cat scan machine, they were getting one installed that day but still made my appointment. It doesn't make any sense to me. I am still waiting to get my cat scan, im in the waiting room over an hour & 1/2 after they told me to be here. Now im told they are with another patient. Im very upset!

I've been here tracking sinus issues with CT scans. These types of operations don't always have the…read morebest reputations but I keep coming here because it's well run, I'm treated well and they're expeditious. If you're shopping around for a radiology facility, this one's a good choice.

I used them for image care during this past winter and had a positive experience . I would. prefer…read moreto use them now , as I feel there are better doctors in my home area near Morristown, however we are at the southern Jersey shore for the summer-at least 2hrs away . After summer I will use ImageCare at Morristown if any further imaging is needed. Thank You!

I had a very frustrating experience with ImageCare Center at Morristown and would not recommend…read morethem based on how billing concerns are handled. I had imaging done in August of 2025 and was never informed that the facility was not Tier 1 under my insurance or that multiple studies would be performed during the same visit. I later received a bill for nearly $1,000. I submitted a formal dispute and followed up multiple times over the course of several months. No one responded to my emails. Instead of addressing the issue, the account was sent to collections while it was still under dispute. This entire situation took nearly 8 months to resolve, required multiple phone calls across different departments, and caused significant and unnecessary stress. While the balance was eventually reduced after escalation, it only happened after the account had already been sent to collections, and I am still not satisfied with the outcome. Overall, this experience reflected a lack of transparency, poor communication, and a failure to address patient concerns in a timely and appropriate manner. Patients should be clearly informed of potential costs and insurance implications before services are performed, and disputes should be handled before accounts are escalated to collections. I strongly recommend asking detailed questions and confirming coverage and facility tier status before receiving care here.

If I could leave less than 1 star I would. Awful experience! I booked an appointment online with…read moreLabfinder.com since you are re-directed to that sight when trying to book an appointment. I received a confirmation and my appointment was scheduled for 7:00 am. The day before I received a email asking me to confirm and when I called the number I was told they have no record of the appointment and that the location does not open until 9:00. I was also told they don't take appointments! Impossible to get a live person....had to call 4 times and then put on hold over 10 minutes. How can you send a email confirmation and yet claim you have not record of my appointment? Your website has 7:00 am availability and yet I am being told they open at 9:00. I would NEVER use this company!! I will be finding some place else that has better service.

Need to get a blood or urine test done? This place is great. I scheduled my appointment online and…read moreQuest sent me a link to check in. Once I arrived this morning I clicked on the link to check in and waited just a couple of minutes. The staff were friendly and quick. They are respectful and professional. This location is clean and nice.

Waited three hours and they locked their doors while I was still in the building. They were rude…read moreand sarcastic.

I have had several MRI scans here and they are always professional and courteous, and make me as…read morecomfortable as possible. This time they even were able to have me hear my music from my I Phone on their headphones DURING the scan!!! I recommend them highly!

I had an MRI done on my knee there recently and I felt so comfortable. MRI's can be such a drag but…read moreI was in good care. What made it so great we're the technicians and staff. They were sensitive, compassionate and comprehensive towards patients and in what they do. They're also very clean which I'm big on. Wait wasn't very long either. Thank you for such a wonderful experience!

I had a very frustrating experience at North Jersey Imaging Center, and unfortunately it happened…read moremore than once. On two separate visits for an MRI, I was not properly informed in advance about what documentation or items I needed to bring. Each time, this resulted in having to reschedule--something that could have easily been avoided with clearer communication upfront. What was most concerning was that even after finally providing everything requested, I was brought into the MRI area and prepared for the scan, only to be told at that point that I still needed to leave and retrieve additional information. This led to a total visit time of over four hours without completing the procedure. To their credit, some staff members acknowledged the disorganization, but that does not make up for the inconvenience and wasted time. For a medical facility, especially one handling scheduled imaging, this level of inefficiency and lack of preparation is disappointing. Based on my experience, I would not return and would recommend that others confirm all requirements in detail before scheduling or arriving.

If you need to speak with someone at NJIn, you will be met by a wall of phone options none of which…read morelead to a live person. The log in portal will not let me log in and after five hours of phone messages and emails, I am no closer to obtaining a report that should have been ready by six days ago. I still cannot determine if the report exists or has been sent to my physician in time for my appointment tomorrow. My frustration level is high.

What a pleasant staff! I called this morning for an MRI and they were kind enough to call my…read moreinsurance right away to find out if I needed authorization. They called me back within and hour and got me in that afternoon! They were so nice, helpful, quick, and efficient.

From the owner: We provide the highest quality MRI's in Morris County…read moreMeeting all your MRI needs

I agree with the last review! I received a billed after being sick for a long time. They claimed I…read morehad a bill from 2021. It was around $100.00 I called them and was told I didn't have a bill. Then I started receiving threatening letters from a lawyer. I called again and they said I owed nothing. Now I receive not just another threatening letter but one that says they will enter my home and take my assists to pay a now over $2,000 bill . I was never noticed of this court date. I have never received a call or an email. They have my number and email so there is no excuse. I have never ever in my life experienced such harassment! How do I go from owing $100 to owing $0 to owing over $2,000?

Northwest Radiology has erroneous billing and receives their billing from Saint Clares hospital and…read moredoesnt double check or even bother to look into disputed bills. They fail to notice that there is no way a patient can have four imaging procedures done in an hour and all with contrast. In addition, their attorney bullies patients into paying bills knowing full well that they are not owed. They file in court under their inept attorneys and bring witnesses which are comical after their own billing manager which has NO knowledge of ANY procedures but did admit to a new billing system with MAJOR flaws. I received about 6 bills all different and they just tacked on whatever to whoever because it doesn't matter to them who pays.