This property management company, EMS, has many bad reviews. I am writing this to counter that. As…read moreI read the reviews, I do see the property OWNERS are happier with EMS than property RENTERS. My review is as a RENTER/TENANT. Part of the confusion is that some landlords/property owners hire EMS to only perform PART of the rental process, so EMS gets blamed when it is really the decision or responsibility of the landlord, or some other entity. I have been renting with them almost a year, and I have found EMS staff to be courteous and responsive during my many complaints living in an older property. It seemed like something broke every day! I would submit a repair request via the EMS portal, and I usually received a communication in response on the same day! I would consider them very responsive to my concerns. Delays would occur because the property owners had to approve repairs in excess of a certain amount of money. During an extensive bathroom plumbing repair, the plumbers kept finding new problems and many issues had to be approved before they could continue. It took weeks to complete, but I was kept in the loop, and it was not EMS's fault that the plumbing was old and in terrible shape. It was finally resolved and I am satisfied with the outcome. The apartment is immaculate. It could have been maintained better, but most of the issues are cosmetic. For example, they painted over drawer pulls, hinges, and window fixture hardware instead of masking, and then painting, or removing and replacing hardware, which is how it is supposed to be performed. At this price point, I am happy with the apartment and EMS, the property management company.

The worst experience. How are they still in business? From start to end their Realtors are the most…read moreunprofessional ever.

Kara Jersey is Associa's manager for the HOA for Ice House Lofts, a unique condominium community…read morenear historic downtown Tucson. In my experience as a long-time landlady there, Kara has done a tremendous job for the residents, investors and our HOA's board. She works hard to build good relationships, pays attention to little things & truly cares about preserving the "specialness" of this property for us. Kara is the best there is in Tucson at this! She makes Associa shine.

According to the manage, they are responsible for nothing. Condescending towards owners, slow to…read moreact in urgent situations and deny accountability for absolutely everything. The way my neighbors were spoken to with the homeowners association. Meeting with associate manager present is atrocious. Apparently she can't do anything about anything. If they are two dogs, she can send a letter and that's all. However, she's not going to send that letter because she think anything. My neighbor has a leak and she won't send a to make sure that it's not a main line. She will not rule out, even though my is saying that it is a main line, refuses to acknowledge that she has any responsibility, the company has any responsibility to go in and assess the situation. , the company has any responsibility to go in and assess the situation. I've never seen anything like it. And believe me, as a community of homeowners this is not going to stand. We are not going to accept it. She'll be hearing from us frequently. Roofs are leaking, floors are leaking, basic around important issues are being ignored.

Beatrice P. has been absolutely amazing! She has helped me with so many situations over the years…read more From arranging roofers, to fixing appliances, getting landscapers, and help with moving, etc, etc...That's for my rental property. She also helped me find the house of my dreams! I moved many times in my lifetime and "B" has been the best Realtor/Property Manager I ever had!

AMAZING! I loved the little time we rented with genesis. Unfortunately they did sell off to Blue…read moreFox Property management . all I can say that was the worst decision ever. I had the worst worst time with blue fox and everyday wished you never sold to them. Or possibly someone else. Moral of the review. Great company. As a tenant and human bein. DO NOT ever sell off to blue fox again!! (for future reference) again LOVE Genesis!!!

We recently filled out an application for a rental property in Tucson. They require that all…read morepeople, over the age of 18, fill out the application. So that meant our son, who is a freshmen in college (just graduated from high school last year) had to fill out an application as well. He is living with us to save money and only have to pay tuition. My husband and I both have credit scores in the 800s. Our son, who really doesn't have any credit yet due to his age and recently graduating high school, does not have any credit right now; therefore, his score is low. They denied our rental request due to our son's credit score. FYI, we spent $55 per applicant ($165 total) as well as $60 for both of our pets' "application." Also, our realtor reached out as well, since we recently sold our house, to help us with this situation. This company refuses to call our realtor back and he has called three times. This is extremely unprofessional. I do not agree with this policy, especially since there is no way to fill out another form to explain the situation. However, even if I did understand the policy, they should be more up front with the information. When we emailed the representative about our 19 year old son still living with us, she could have easily told us that there was a high chance we wouldn't get approved due to our young adult son not having a credit score. DO NOT DO BUSINESS WITH THIS COMPANY!! They will take your application fee(s) and not have any cares about extenuating circumstances or any customer service decency.

horrible company. unforeseen circumstances happened before the lease even started so my son had to…read moreterminate it. literally 2 weeks before it even started. paid 3500 move in cost. with in a day these circumstances arose and made 2 days worth of attempts to contact them. it'd all automated emails and phones! finally 3 days in they respond to his many emails. mind you the person who signed lease with him backed out and he did not qualify for the rental alone. They are refusing to give him any of the funds back and then trying to charge 3100 for lease break fee for a property they never had keys to. what a horrible way to operate. all the negative reviews align with wscay what were are dealing with. 1.8 rating is as real as it can be for this company. Stay away at all costs this company is horrible.

If you're in the market for a unique and historic rental that is close to the downtown or…read moreuniversity area, I would check Fenton Investments. We were shown several apartments (Academy Lofts and a larger historic home closer to the university). Very different and definitely not the cookie cutter apartment complexes. So you have to be into something different when checking Fenton properties. Staff member that assisted in the showings was super friendly and answered all our questions. We were concerned at first looking at the other reviews but knew of someone who lived at the Academy Lofts and they never had a complaint.

I strongly recommend avoiding anything listed by Fenton Investments…read more My father would say this place is like, "putting lipstick on a pig." Don't let the charm of the building fool you--stay away. Yes, the Academy Lofts is a beautiful old stone building in a historic neighborhood. I was drawn in by the high ceilings and tall windows. It looked great at first. But once you move in, the problems start: Plumbing is a mess. My dishwasher broke almost immediately and stayed broken even after being replaced. A year later, they finally discovered the real issue was the plumbing. The garbage disposal never worked, and the sink broke twice--I waited weeks for maintenance both times, with no way to wash dishes. Maintenance is elusive. Requests go unanswered for days or weeks, and problems linger far too long. Management is unprofessional and hostile. They rarely respond, and when they do, they're combative and insulting. I've been parking my new car on the street for five months because I lost my gate clicker--and they refuse to replace it. Safety concerns ignored. A hornet nest above my door grew to the size of a dessert plate. I was stung twice before they finally removed it--a month later, after multiple emails and calls. It's back now. I notified them over a week ago. No response. Bottom line: This place is mismanaged, neglected, and not worth the headache.

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

The best property management I personally have experience! I have been with them for over 5 years…read moreand have nothing bad to say! Office personnel is so sweet and professional

Update: James ended up getting ahold of us and he was understanding and helpful in letting us leave…read morethis place. Thank you James for taking the time to hear us out and coming to an agreement. I hope changes truly happen around this place. But from the looks of it it would have to be James to step up and do i

We searched the Tucson area for property managers ... and found many…read more Many we wouldn't consider! Then we checked Rentals America reviews and were very favorably impressed by the positive reviews by both owners and renters. We're delighted that Charity King represent us. To paraphrase the advice for having a happy life ... Happy renter, Happy owner Ira

They don't keep office hours and when they are supposed to be in the office it's locked and no…read moreone's there the phone is all A.I and when I called it took several minutes dealing with automated system to be answered by a dude who was literally asleep 3 seconds before answering the call and who couldn't help with anything

This company is awesome..It is run by honest down to earth good people.....I can say enough good…read morethings about Kat.

Said they would give me a free month if i ended my lease early (bc owner wanted to sell home) i…read moreagreed and ended my lease but never received a free month like agreed. Learned my lesson! Will always get everything in writing from here on out!

Marni Allen is nothing short of astounding. She recently sold three properties for me in what is…read moreNOT a seller's market. A few specifics- 1) She's diligent. She just WORKS. All I had to do was kind of let her loose. 2) She makes it EASY. A couple of my places needed some painting and make ready. She just handled it all! She dogs down any information needed. She even visited the City for info on my behalf. 3) She is a GREAT COMMUNICATOR! THIS is where other realtors failed me. One guy even blamed me (when I fired him) for making his job hard-- but he'd never communicated this to me along the way. Marni tells you what you need to do to reach your goal. But she's not pushy and she'll work with you. 4) She's responsive-- usually within minutes. This works really well for me. When some issue or question is in front of me I'd much rather get it DONE than have to keep checking messages and emails or worse forgetting it altogether. 5) She has a deep network. She knows various vendors with good prices. She also doesn't hesitate to ask colleagues for their perspective. 6) She's fun. I could live without this for sure-- but why not ENJOY the process. We spoke very frankly and had some laughs along the way. All in the service of getting results. Real estate transactions are too important to leave with a lesser partner. Go with the best. Thank you Marni!

These guys are the worst. Kept my security deposit and screwed me on a bunch of fees. Threatened to…read moresue me and never did because they know they wouldn't win. Bums