After we spent hours at the dealership, I purchased the vehicle. They told me it was being detailed, but hours later, it wasn't done at all. I had to come back another day, driving 40 minutes. After confirming, they kept my car 2 hours, and STILL NO CLEANING WHATSOEVER!! waited another 40 minutes still only the trunk was cleaned. They promised to pick up my car from my home, but never called. I had to chase them. After rescheduling twice, they ignored my confirmation, then said, "We were about to come." I canceled. I realized they'd just add miles and likely not clean it. All they just remove a tracker and their dealership emblem (which was part of my request) and in removing the emblem, they SCRATCHED UP MY CAR!!!! This was unprofessional, neglectful, and a huge waste of time. I would not recommend this dealership. P.S. My car is STILL scratched up, but I'm NOT wasting anymore time getting gaslit and played with. They're absolutely TERRIBLE!! read more

Just needed to share this experience with my Yelp family. I hate car buying, but love getting a new car. The whole process usually makes me feel frustrated and used. When we needed a new car, we went buy several dealerships and each one made me more upset than the last. That was until we drove out of our way to Principle Hyundai and met Stefano Morosini. What an experience! Polite, respectful, friendly and courteous from the start. No pushy sales, just straight forward answers and dealing. Worked with Ross Bernal and Marco to get add-ons, upgrades, warranty and finance. The entire process was handled extremely well and professional. Now this may not seem like a big deal, but after several bad experiences at our dealerships - it was a breath of fresh air. Fast forward and now my brother just bought a car from Stefano, and we just went back and got a car for my parents and a 2nd car for us. Yes! That means 4 cars from him and the Principle team. That's impressive service and we appreciate all of the team treating us like family. If you want a great, hassle-free experience, go see Principle and ask for Stefano. read more

Principle Hyundai Boerne - One of 4 new cars - Car Dealers Near Me - Boerne, Texas

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I brought my vehicle into Principle Hyundai of Boerne for a standard 48,000-mile service, and the entire experience was incredibly frustrating, intimidating, and ultimately a waste of time. Instead of just focusing on the required maintenance, the service department tried to push roughly $1,200 worth of "Dealership Recommended" services on us. After checking the official Hyundai owner's manual, we realized most of these items were not recommended by the manufacturer, at all. One specific service they insisted we needed wasn't actually due for another 70,000 miles! It felt like a blatant attempt to take advantage of us. The worst part: When we got the car home and checked the paperwork against the owners manual, we realized they didn't even bother to complete all of the actual standard service items we went in for. read more

Was talking to a salesman for over a week about a vehicle in their inventory. His name is Ceasar. After a week of hashing out details including a video he sent me of the vehicle we were interested in..my wife & I were able to drive to the dealership after work together. We live an hour away! That very morning I was communicating with Cesar back and forth about the vehicle we were interested in. I texted him when we left the house to tell me we were on the way. He replied "see y'all when you get here".. i texted him again when we were 10 min away. He replied "see you soon"... 10 min later when we arrived he mysteriously disappeared... was told by another salesman that he had a "family emergency "..... they asked why we were there, what where we looking for, who we were etc.... Apparently Cesar did not communicate with his fellow employees that we were coming in to see this particular vehicle. So after we explained everything to the receptionist, she looked at her computer and told us that the vehicle we spent all week talking about... the vehicle we told Cesar that day we were coming to see... had already been sold! These salesmen have no integrity! They wasted my time and are only interested in one thing... doing whatever it takes to get customers to show up, even if that means lies and deception! read more

Contacted them first thing this morning asking for an Out-the-door price on a vehicle I was interested in buying. As of 9:00 PM, I've heard nothing. Guess I will have to take my business elsewhere. read more

We recently purchased a car from Principle Hyundai. we received excellent service from start to finish. our charming, kind, professional sales person Stefano went above and beyond explaining the car's features and how to use them, no easy feat when dealing with techno luddites! by the end of our experience, we wanted to adopt him! Marco handles the financial paperwork and answered all our questions with kindness, courtesy, and professionalism. We were greeted by other members of management throughout the process. When we realized that a key feature we desired was not actually available on the car we had purchased, the team made it possible to exchange the car for one that met our needs. By the time we concluded our purchase, we felt like we had not only left with a new car, but new friends as well. read more

My husband and I felt it was important for us to get a new car at this time, but we really hate the car buying experience until now! Stefano was absolutely the easiest person to work with we've ever dealt with. He was accommodating, helpful and never made us feel like we were asking a stupid question! No hard sale just a genuine desire to help us get what we wanted at the best price. Marco and finance was also extremely competent, and thorough and again never tried to push anything on us, but just gave us the facts! We've been driving our new Tucson for a couple days and are getting used to it and really really love it! Thank you, Stefano and Marco for your genuine care! read more

Family bought a very used car that should never have been sold at a new car dealership. It was the type that should have been on a buy here pay here corner lot. The General Manager refused to consider fixing any of the many things that were obviously wrong with it when we drove it off the lot...choosing instead to hide behind paperwork we signed saying it was sold as is. I got it. AS IS. But this dealership knew the front brakes needed replacing and that a CV boot was torn in addition to other items that should have been a flag to not sell the vehicle. Overally, very disappointed that the dealership made no attempt at all to keep me as a customer. read more

Customer service. Head salesman rude to me and to his employee who was trying to help us. He lost a sale

FABULOUS transaction!!! My sakes rep Collin, fell ill when it was time for me to test drive and got us set up with Francisco... He was great and even very patient with my price haggling. I've never had a quick transaction making a vehicle purchase but it was seamless. We had a pre approval going into it and knew exactly what we wanted. Francisco was perfect, attentive and helpful without being pushy. Furthermore, Marco in finance was GREAT too. That was the easiest financing deal we've ever had at a dealership. Again, informative and thorough without being pushy. We drove away in our new car happy, no stress and no regrets. The sales manager came and introduced himself ( sorry, I forgot his name) and was also very pleasant. Zero pressure and not a car sales vibe at all. VERY PLEASED WITH THIS DEALERSHIP! read more

I had my car in their shop for 2 months due to a minor part that needed to be replaced. They never had any communication with me as I had to call every week and requested a call back that I never got. When I finally got my car back, the issue was not addressed and I stated that in the survey I received by email. Then the service manager calls me upset that I gave him a bad review and not to bring my car back to his service department. read more

Horrible customer service. Left several messages & get a return call 3 days later. Often call service number, rings 10 times & disconnects.

I negotiated to purchase a used car on Saturday 3/4/23 with salesman Gabe Castillo. He was to deliver the car to my home and take my trade back. As the day went on and I did not hear from him I called him and was told the car had a broken windshield and it would have to be fixed as it would not pass inspection. He was to call me on Monday--he left an email Monday pm saying the new windshield was in. This is the last I heard from him as of this writing 645p 3/8. Did they not want to adhere to the deal he made pricewise? Was he upset he had to deliver car even though they advertise this service? Who knows read more

I dropped my car off on Saturday at 9AM for 2 recall repairs. One was a software update, the other was a fuel pump l. Now, they acted surprised about what I had brought my car in for, for an appointment I've had for 2 weeks and which I described specifically what I needed done. Anyway, after some checking I was told they had the part for, but it took several hours, so "I'll try to get it back to you today, but it might be Monday." Ok, sure Monday is workable. Noon rolls around on Monday....no contact. 1:00, 2:00...3:00, I call and the weird thing about this is you don't call Principle Hyundai, you always get the Infiniti dealership next door who I don't really think give a shit that the Hyundai side of the house is a mess. They say they'll pass a message to the service guy. I don't hear back at 4...now it's 5...I call back "Oh, yeah, we'll send him a message." Finally at 5:30 I get a call back...the tech has the part but they don't think they'll be done with it by the time the shop closes. So, basically my car sat there for 2 full business days and had nothing done to it. Every Hyundai dealership I have ever been to has had a horrible service department. This isn't as bad as the one that tried to make me pay for an engine failure that they KNEW was faulty in this model, but it comes in as the second worst one I've had to deal with. A timely reminder as to why I will absolutely NEVER buy another Hyundai. read more

The buying process was easy here but I do not recommend coming here for ANY maintenance. There always seems to be an issue and finger pointing. They are not efficient and will dance around direct questions when asked. Waiting almost 2 and a half hours only to find out my vehicle was not even being worked on yet for an appointment made over a month ago. They could not verify the part was in and could not be found. First excuse was the normal part Tech was not in, which sounds like having a single point of failure for a business that is supposed to specialize in maintenance for your Hyundai. Now I'm being told, they are working on it as we go into hour three. I'm not sure they have the maintenance process down here at Principal Boerne and have lost confidence here. Before coming out the maintenance tech called me that the pet was in fact in and scheduled me for my appointment. So how do you not know where it is or lose it? Sadly, For all future maintenance services I will be going to Red McComba in San Anotnio where I've received exceptional service and they have always seen me without issues. Avoid this place at all costs, they are not helpful. read more

Adding my review to the growing list of dissatisfied customers. I purchased a car here two months ago. At the time of purchase, the salesman said he "forgot the spare key at his house", and would mail it to me. It never arrived. Finally, a month later, after multiple calls, I was able to get someone in the parts department to mail it to me with tracking. Again, it took about 8 phone calls and texts to get this to happen, and everyone acted like I was crazy for wanting the package sent with a tracking number. Next battle was the license plates. This is ongoing. My temp tags expire this week, I still don't have the plates, and whoever works in the title department appears to be permanently out to lunch. I got the number for corporate Principle auto, and again- the number for the title department just rings and rings. Now I'm going to have to battle this out with the Texas DMV, a process I'm not looking forward to. There's something really fishy going on at this dealership, and customer service is obviously not a top priority for them. read more

I just want to warn potential customers that this place is all about making money. I went in and was lied to straight to my face. I was asked if my application could be submitted to one lender. I agreed, but mentioned the last time I bought a vehicle Mission Mitsubishi submitted my application to well over 10 lenders and I was very upset about that. The supervisor at Principle Hyundai Boerne assured and promised me he would not do that. "I will only submit it to SSFCU". I had to leave for an appointment and he said he would be in touch with me. He contacted me and said SSFCU was asking for a co-signer. Well, that's not what I wanted. I thanked him for his time and moved on. Come to find out, weeks later I get a notification from 9 different lenders he submitted my application to. I was livid. Seriously? According to one of the workers he did this to find me the lowest rate. Shouldn't that be my decision? I have been trying to contact the supervisor and ask why he did this, he has not responded. Nor do I expect him to respond. And to make things worse, I'm still receiving emails from them asking if I am still interested in purchasing a vehicle from them! Wow, the nerve. read more