I got a 14' toyota Camry and I would 1000 percent recommend using them to get yourself a car I had…read moretwo people working with me at first it was cam we talked over the phone and he kept me posted for days straight and when I was available he happen to be out for the day and I really needed a car, Sam stepped in and finished the deal off while being completely transparent and helping me out with some little things I needed help with they were able to get me out in less than 2 hours with a perfect car for me!! And to top all of that off they even met me halfway to finish payment process since I was wayyyy out of town these people are very co considerate and treat you like a real human not just someone but g a car from them

Came in to replace my dead battery that was still under warranty. Was told it wasn't under…read morewarranty. Was charged $400. Later I call my original dealership and they confirm my car battery is still under warranty. Eventually I got a refund, but I had to wait an entire week. Seemed intentional and they were going to attempt to keep my money. Very bad experience. Don't trust the Service Manager, Miguel Diaz, as they will lie to you apparently to get $ out of you when something is under warranty and then waste your time fighting for a refund. Typical. Avoid this place.

I've waited a while to write this review because I wanted to have some real experience before…read moresharing my thoughts. I've now had my car for a full year, and it's also my first EV. Before this, I had a Dodge Hornet, but the value was dropping, so I decided to make the switch and visit SEWELL Cadillac. This was my first time doing business with any SEWELL dealership, and it has been one of the best dealership experiences I've ever had. My salesperson, Alejandra, was incredibly friendly and helpful throughout the entire process. I like working with the same salesperson whenever possible, and since I'm new to town, when I stay with SEWELL , I'll definitely be getting my next vehicle from her. I also want to recognize Robert in the service department. He was fantastic when I needed a repair done on my vehicle. He quickly arranged a loaner car and kept me updated every couple of days on the status of my vehicle. That level of communication meant a lot and made the entire process stress-free. Another perk I really appreciate is the complimentary car wash. Between that and having a loaner available during service appointments, it gives me even more reason to stay with SEWELL . Their customer service is truly some of the best I've ever experienced at a dealership. Everyone is welcoming, professional, and makes everything so easy. I can't wait to see what they have for me when my lease is up. Thank you, Alejandra, Robert, and the entire SEWELL Cadillac team for making my first EV ownership experience such a positive one!

I purchased two brand new Escalades back to back and they BOTH was repurchased by GM because they…read morewere lemons. Sewell won't service the Escalade I bought from them because I complained about the crappy service I received on numerous occasions. They sold me two lemons and refused to service the brand new replacement vehicle I purchased in spite of two lemons they sold me? It doesn't pay to be loyal

Good, car arrived quickly (within 24 hours) but car arrived damaged (they are repairing), scraped…read morebad end coming off the the carvana truck. WARNING: Electric vehicles don't always come with chargers even though website says they do... Only if they are in the pictures (which you don't have access to after you purchase the vehicle). Very hard to get ahold of a Carvana rep on the phone, most of the time get redirected to Silver Rock.

From beginning to end, the selling experience was effortless. We had questions about the vehicle…read morebeing own by a trust which were clearly answered and when it came time to sign, the documents were properly prepared. Courteous driver that picked up the vehicle. And Carmax pays more than any other source we checked.

Everything! Great to work with. Stands behind their guarantee. Helpful in every way.read more

I see this place clean and ready for business.. online // vehicles seem reasonable and worth…read morebuying!!! Love looking at all the nice vehicles for sale...

Dolores was amazing in helping us find the right vehicle for our needs. She truly listened to what…read morewe were looking for and was very attentive every step of the way. She answered all of our questions and helped us stay within our budget while exploring different options. We test drove a few vehicles until we found the one that was perfect for us, and Dolores was patient and supportive throughout the entire process. She is very knowledgeable and took the time to explain all the features so we felt completely comfortable with our decision. The staff was also very friendly and made the whole experience enjoyable. I would rate Dolores a 10/10 and highly recommend her to anyone looking for a vehicle. Thank you, Dolores, for helping us out--we absolutely love our new Mazda CX‑50 Premium!

Hands down the fastest car buying experience ever. Financing the vehicle, of course, is the longest…read moreof all the processes. Our salesman, (George) Giovanni Garza was responsive, informative, amiable and lastly very hands on as he provided personal instruction and overview of the vehicle. First time ever Mazda owner and the entire process from start to finish was enjoyable and painless. The GM greeted us initially AND thanked us at the conclusion for purchasing. Thank you for making it so easy for me.

I was contacted by Chase from an online search I did. I wasn't quite ready because I was in the…read moremiddle of purchasing a house he was patient and available when I was. The process was smooth even with the finance department with Andrew. He was also patient as I had out of state license and checking he recommended calling the bank to increase my debit card which worked perfectly. I m 62 and have purchased many vehicles and this was the easiest, and great selection of trucks. Thank you

Warning to women buying cars this dealership treats female customers like you don't know anything…read more They show zero care, zero respect and zero competence. We purchased a used vehicle and were given the absolute runaround. Five days straight we were told a part hadn't arrived, even though they initially said it was there and being worked on already... When we finally went to pick up the car, we sat in the waiting room for almost five hours, even though they claimed it was ready. The salesman told us everything was fixed and detailed the day prior and when we arrived, it wasn't detailed at all, and the salesman was not there for our scheduled appointment. Then shortly after, the check engine light comes on. It's a simple issue, something they should have no reason not to fix. Instead they refused service, had us leave, and told us to confirm our warranty that we have with them on our own. Then he said it's not something they could fix at their dealership...? I know not many people check Yelp reviews for dealerships, but I hope this at least reaches some people because I hate supporting inconsiderate and disrespectful places.

Miss Pat and in the service department always takes care of me and make sure that everything is set…read moreup and always ready to go. This is the first Mercedes dealership that I've been able to get service at and always been able to get a loaner car at the same time. I truly appreciate this, as my car is always still under warranty whenever I have service work done and it's such an inconvenience when you can't get a loaner car not knowing how long your car is going to be in the shop for repairs.

I'm extremely disappointed with my experience here and honestly feel like my vehicle was not…read morehandled with the level of care and communication I expected. I originally brought my vehicle in for an oil change, and immediately afterward my A/C stopped working. I paid to have the A/C repaired, only for it to stop working again about a week later. I had to bring the vehicle back, and at this point we have been dealing with a rental/replacement vehicle for about a month. What made the situation even more frustrating was the lack of communication throughout the process. David rarely provided updates unless I reached out first. I shouldn't have to repeatedly contact the person handling my vehicle just to find out what is happening with my own car. According to David, the actual work on the vehicle only took about two days, which makes the amount of time this entire process took even more frustrating. And then I finally get my vehicle back today and immediately notice a strong cigarette smoke smell inside the car, along with my driver's seat being ripped/damaged. These were not conditions my vehicle was in when I brought it in. I take care of my vehicle, and I know the condition it was in when I dropped it off. I brought my car in expecting a routine service and ended up dealing with an A/C issue, repeated repairs, weeks without my vehicle, poor communication, and now an interior that has clearly been treated differently than when I left it. I am extremely frustrated and expect this situation to be taken seriously. Customers should not have to chase a business for updates, wait weeks for their vehicle, and then receive it back with damage and a strong smoke odor that was not there when they dropped it off. At this point, I cannot recommend this shop based on my experience.