It was a wonderful experience purchasing my new Toyota Corolla. Jimmy the Salesman and Buddy the Finance person were very kind and helpful and they explained everything in detail. They were very respectful. Jimmy was very helpful in explaining the new technology in the car. read more

"EXCELLENT!!!! " Everything was excellent in general. Not only was Darrell Smith very professional, he was very nice and explained everything well.. Peter Butler was very helpful and explained everything, and was very patient. I highly recommend Darrell if you go in to buy a new or used vehicle. I wish I could give them a thousand kudos. read more

I've been here twice for service. The waiting area is very comfortable. They provide free Keurig coffee, tea, and hot cocoa as well as bottled water and snacks. All for free. Free Wifi and popcorn too. My service advisor both times was Bob Frederick. Very prompt and friendly. If you need service, they do a great job here. read more

My very best experience at a car dealership. EXEMPLARY from start to finish. My husband and I had been messed around pretty bad by Wolfchase Toyota and Chuck Hutton Toyota... we called Performance as a last-ditch attempt to get the Corolla lease we wanted for the price and service we were looking for. Rick In picked up the phone and took care of us from start to finish: 1) We called asking them to match the 36month lease price Chuck Hutton had quoted, we wanted the same price, but for 24 months. Rick called us back within 15mins and had not just matched the price for 24 months, but was giving it to us for $10 less a month! Many dealerships would have only "matched" but Performance Toyota was honest enough to give us their very best deal, over the phone, WITH NO HAGGLING! 2) My husband told Rick exactly what color, model, interior, and other small details we were looking for. Upon arriving at the dealership Rick greeted us and walked us straight to our dream car! He had listened to what we wanted and delivered. 3) The leasing manger, Tony, came over and personally introduced himself, no haggling, no "sale-sy" shpeal, just thanked us for looking into working with them. Very likeable and very unlike most car dealership managers. 4) When running our credit check, as soon as the check came through someone from the dealership called my cell to advise a check had been done and was being forwarded to the manager. Fantastic communication! 5) The business manager, Peter, who handled our final paperwork was just wonderful. Very friendly, knowledgable, and likeable. He answered all of our question and made the process completely painless and dare I say somewhat enjoyable? 6) During the process Rick In was attentive, friendly, polite, and utterly professional and customer-service focused. I cannot recommend him highly enough. Hard working and made us feel like we were his top priority. Very knowledgable about cars also, something I cannot say for the salesmen we worked with at Wolfchase and Chuck Hutton. We knew more about the Corolla than they did just from reviewing the Toyota website. 7) Every member of staff we interacted with at the dealership was friendly, courteous, and made us feel welcome, valued, and right at home. The general manager, Todd Lochner, also shook our hand and thanked us for choosing Performance Toyota 8) We kept thinking this was too good to be true and were waiting for some small print to catch up to us... We had done a lot of research and spent a great deal of time looking at cars and were pretty immovable on what we wanted and for what price. The deal never changed, and we drove our Corolla away for a better price, better service, and a more enjoyable experience than I could have dreamed. All of this happened within a couple of hours. So easy. So hassle free. There is no doubt where we will get our vehicles from now on and we will recommend their exemplary staff and service to everyone we know! read more

During this COVID-19 pandemic, it was hard for me to find a great car that was efficient, up-to-date, and had an unbeatable price. I was cautious about my decisions on getting a car, but I went through an easy process when it came to working together with Ms. April. Ms. April kept me informed, and encouraged me to test drive the vehicle I was deciding to get. She was honest, and truly gained my loyalty as a customer. I would recommend going to April when needing a trustworthy opinion. I appreciate her help during the process, and hope she knows how great of impression she gave me. read more

This dealership goes above and beyond!" Our experience with Principle Toyota is outstanding, our saleslady Kelly Fast was so accommodating and considerate, she made buying our new 2020 Corolla a wonderful experience. We always go back to Principle because there is no comparison. When Kelly learned it was our 45th wedding anniversary she tied balloons to the car and placed a big red bow on the hood. All this so we could take some pictures to share. Peter Butler also went above and beyond to make this an outstanding experience. This is the way buying a new car should be, thank you Kelly and all the staff at Principle for understanding what customer service is all about! Mary O read more

I purchased here because Wolfchase would not even "deal" and their smug attitude brought me to a halt. Principle on the other hand worked with our purchase (Mary). Because of that I'm honorable and will bring my car to them for service for life. In regards to service, they are excellent! Been there for two years now and it's fabulous. The phone ap to schedule is frustrating so don't even try...just do it on a PC. The follow ups have also been very good from a month to a year I was called. I might be a task on their agenda, but from my point I was called and listened to...it meant something. read more

Just purchased my wife a new Highlander from Principle Toyota. I worked with Seth Green by text and email from Missouri. Once we agreed upon a price he set up an appointment for us to come down on Saturday to seal the deal. We've never owned a Toyota before and Seth took the extra time to show us all of the vehicle's features and even programmed the Bluetooth for us. We felt very comfortable working with Seth and couldn't have asked for a better experience. read more

I am so far pleased with my purchase from Principle Toyota. I was helped by Seth Green who was knowledgeable and courteous. I was more comfortable at this dealership than at some other dealerships around town. read more

Cassi in sales was a pleasure to deal with. She communicated and kept me updated. She made my business feel appreciated even though she was very busy I never felt rushed. Wonderful deal, very happy. read more

I definitely recommend Principle Toyota to family and friends! I worked with Jerry Melton and Peter Butler in getting the best deal! Best customer service and very informative anyone could ask for ! Jerry is one of the best in the business ! read more

Great customer service even after the sale. Todd Lochner is by far the best General Manager I have ever dealt with in the car business. He has great set of principles and does what's best for the customer. I was worried about buying a car from another state but I couldn't be happier with my purchase. I strongly recommend Principle Toyota. read more

I definitely recommend Principle Toyota to family and friends! I worked with Soni Sandeep in getting the best deal! He provide the "Best" customer service, is very informative, is very knowledgeable, is customer oriented, patient, and I feel he really cares about getting me the best deal on a new car! Sandeep is one of the best in the business! read more

I am so thankful for our salesperson Cassidy (Cassi) Nealy. She & her sales director Chris Thompson went Above & Beyond to find the exact car I wanted! Cassi had it picked up in IL & delivered to their dealership. she then had the spoiler & 2 tone black metallic roof done And the windows tinted in 1 day because she knew I'd waited a year to get the exact car of my dreams! Cassi then went to my husbands job in my car then followed him to or house where they surprised me with the car with a Giant red bow!! Talk about Awesome care of your customer! Amazing communication as well! So friendly & really walked us through every step. She made me feel like a family member! read more

Just finished my second purchase in 12 months with the guys at Principle. I worked with Brandon and David on both purchases. They gave me the best pricing in town, a simple process, and delivered exactly what they promised. read more

First time coming here with my parents and we had a great experience with the help of Andy! He will answer honestly with any questions you have. He show/explain to us the features of what the Camry XSE has when we knew nothing about it. I would highly recommend to come see Andy for help and services! He did an amazing job helping my parents purchased a car. Definitely worth coming back here. read more

Great experience from sales team to finance team! Love my new car! Thank you to Kelly Fast and Peter Butler!

We purchased our vehicle from another dealership in April and had nothing but issues with their service department. It was time for the 55,000 factory service so I thought I would try out principle. I made the appointment online for a 60,000 and requested a call back. I never received a call but instead I had to call them. I was informed that there was no way they could do the 60,000 factory service in 2 hours and needed 4. This should be something they fix on the website so you don't frustrate new customer when they are surprised to hear the service can't be completed at the time selected. I opted for a 50,000 mile instead. Beyond the above frustration, the experience overall was great!! Shelton was fun to work with and would joke with every costumer he came in contact with. When my vehicle was finished he explained everything they did and what all they checked. I was very pleased and even though it is 30 minutes out of my way, I will return again! read more

Yes there are honest and fast with their service they keep my toyota truck running great.

I decided I wanted a new 4runner. I was very specific on the color and options I wanted. Found 2 within 30 minute drive from me and 1 here at Principle. I worked with principle via phone and it was the easiest car buy ever. They made it WELL worth the 6 hour round trip to buy from them. Lisa was very attentive. Chris Thompson, the new car director, showed me great respect and did not try to make me "jump thru hoops" To get to the number I knew was possible. Andy was super nice and patient. Peter was very quick with the docs and got me back on the road. read more

Very good service! Very happy with our purchase and the price. Ask for Kelly Fast as your sales rep when you go.

We just purchased a 2017 rav4 from tomas villatoro and had an amazing experience from beginning to end which was only about 2 and half hours! Brandon hoss did all our paperwork and was extremely prepared, quick, and accommodating! Will definitely be buying from them again!! read more

Stick to your guns when making a big purchase. I settled, mainly due to the high pressure sales tactics. They didn't respect me here from the beginning and Salesman Chris certainly disrespected me in the end. I wish I could have recorded his deplorable attitude in a situation where he should have approached with understanding and grace. I have learned this lesson the hard way, and I will never shop with this dealership again. read more

I received such incredible service from Cassidy Nealy and Peter Butler. I asked to push my paperwork through, without coming into the dealership, and they brought the paperwork TO MY HOME! (I was already leasing the vehicle I bought). I was so thrilled that I didn't even have to leave home, and they were so easy and helpful to work with. Love Principle! read more

Best car buying experience ever. Salesman Darrell Smith was experienced, knowledgeable, and respectful. He did not try to sell me a bunch of extra stuff I didn't want like most dealers. He gave me time and space to make decisions. Should I decide to get another vehicle I will return here. read more

Soni Sandeep was my dealer and he was super helpful! He was very honest and transparent throughout the entire buying process, and he even had a wonderful sense of humor. :) This was my first time at this dealership and even though Soni had another customer coming to buy a car, he made sure I had his full attention the entire time. We also worked with Peter Butler in their finance department who was also extremely helpful and patient throughout the process. I thoroughly enjoyed worked with both of these employees and I would highly recommend coming to Principle Toyota for your next car! read more

Great experience with Jimmy and Lisa in Sales at Principle Toyota during the search and purchase of my new car this week. Jimmy reviewed all the new technology with me and made sure I was ready for the road! I love my new Toyota! read more

Traded in my car recently and bought a new RAV4. Experience was great, the staff was great and the car is awesome. Would recommend to anyone looking to purchase a Toyota. read more

My wife and I had not purchased a car in 12 years and were forced to due to our van being totalled in an accident. We found the perfect vehicle at Principle Toyota and they worked with us to help us get it. Even afterwards, when we had a couple of items we wanted looked at or taken care of, they jumped in and helped beyond our expectations. The next time we purchase, we are going to Principle Toyota! read more

I bought a Certified 2013 Toyota Avalon December 2014. I had to buy a vehicle that night and the sales person took advantage of the situation. I was hoping I was dealing with a upscale dealership. In fact, once I signed the contract it seems they could have not gotten rid of me any faster. The next morning I notice a few things missing. Floormats. I was told that floormats did not come with the car. No big deal, I can buy better mats then what they would have given me. Plus, they were cheaper. Then I notice I had condensation inside my headlights when it rained. The service department didn't even bother to check them. They just stood there and looked at front of the car. They told me it was normal. I was told by another dealership it was not and it was signs they seal maybe worn. Also, the car was dirty. Looks like they even bother to clean the car when they got it. According to a call I received from Toyota corporate, they were suppose to delivered the car washed and detailed. So as I was cleaning the car and I notice I was missing fastening clips from trim. As well I found the trim that goes over the chair rail in the bottom ripped off and place under the seat. When I sawed this and made them aware of it. I was told they can take care of it. Now they act like I never ever stepped into their service department. This is a bad sign. This dealership does not stand by their cars or their certified promise. This is a bad dealership. Beware, do not do business with them. You will regret it. I do. read more

So, take a moment to do a little mental inventory of all the negative things you always hear about car dealerships, wrap them up in tight little package, throw some glitter on it, then punch yourself in the face one good time, and you'll more or less sum up my experience with Principle Toyota. So I'm after a 4Runner. I find a 4Runner that's a great deal (woo!) on Principal Toyota's website. There are all kinds of clip-art smiley faces giving me the thumbs up on their web page, "No Gimmicks! No Gamees!," which I take to be a good sign. Since I live about forty minutes away from the dealership, I call them to confirm that it's there. The guy on the phone says yes. I set up an appointment with said guy to come see it at 5:15 that day. Things are going great. I show up at the dealership and am greeted by a really lovely gal in the parking lot, who offers to find Appointment Guy for me (let's call him Jim-Bob. Because I'm not trying to mess up anyone's job; I'm just disgruntled). As we're walking, I tell her what I'm there for, and she stops. "We sold that 4Runner Saturday," she says. Well, what about the other used-4Runner Great Deal on the website? You probably guessed it, "Sold that too." By this time, Jim-Bob has come over to the desk where we're sitting, and to be fair, he looks a pretty hot and stressed out. The Lovely Gal (we'll call her Princess Sofia, because she really was one of the only redeeming qualities) tells him that the car I'm after is gone; he doesn't even sit down. Just looks at me and says, "What about a Sequoia? We've got a Sequoia." "No, I'm really after a 4Runner." "What about a Highlander. We've got a Highlander." "No. I really want a 4Runner." "Well, have you ever thought about leasing a new one?" Now, at this point, I'm bracing myself for a quick inventory of all the things I did not come to Principal Toyota to buy. "How about a Mercedes? How about a well-saddled, moderately trained kangaroo? How about I just write, 'I'd like a new car, please' on a piece of notebook paper and cram it down your throat, since that's just about as effective as this line of questioning?" Jim-Bob is frustrated; I'm being uncooperative. He walks away mumbling about finding something but never returns. Never. Returns. Finally, Princess Sofia sees me sitting there and suggests that we go to her desk. Would I like to drive a new 4Runner on the lot just to see what it's like? Sure. At this point my boyfriend gets off work and comes in to see how things are going. We hop in the 4Runner and go for a test-drive while the dealership appraises my car. Now, it's worth mentioning that Princess Sofia is new to selling cars. New to cars, really. Not judging, just worth mentioning. The test drive goes fine. We get back and sit down to wait for the Sonata's appraisal. Princess Sofia asks if we'd also like to see if the manager will work us a deal for the inconvenience of coming all the way up for a truck that wasn't there. Sure. Princess Sofia goes into a large glass room filled with Very Important Men in too-tight neckties hovering over sheaves of papers covered in Very Important Numbers. Princess Sofia joins the hovering with one of the men. They whisper for about ten minutes before she comes back out with a piece of paper. Here's what it says, in no particular order: 1. They'll give me $8000 for my Sonata Limited with 60,000 miles. To save you the trouble of looking, that's about $4000 less than Bluebook trade-in value. In the spirit of transparency, the back bumper has a small dent in it from a retaining wall I bonked while parking. 2. The "Includes LoJack and Tinted Windows!" stickers that are plastered all over every car in the lot failed to mention that these were not included in the sticker price, but listed as separate line items on the proposal to the tune of just under $1000. 3. All of this adds up to about $44k. Far cry from the "deal" I was expecting on the $38k sticker. I am polite enough to pause before saying no. I am angry enough to mention that I didn't need financing, I came in pre-approved. The manager comes out. Because of course he does. Shakes my boyfriend's hand and limply flops his hand around in mine, then sits in Princess Sofia's seat. "I just want to make sure we're on the same page," he says, leaning back in his chair like we're old pals. "Is there anything in particular on the offer you were unhappy with? We can always talk about it." No. I do not want to go head-to-head in a line-item test of our car-cost knowledge with the manager of a dealership. "Well, I came out here ready to make a deal, but I guess that's not really what you want," he says (notably, like everything else, directly to my boyfriend. I explain what had happened with the disappearing used 4Runners, and he apologizes. "I'm sure that looks like the old bait-and-switch," he says with a Genuinely Disappointed shake of his head. For the record, both of the trucks are still on the website. read more

To the reveiwer m.c. Performance Toyota will treat Caucasians just as bad. This dealer ship is rude, lazy customer service is not their mind. There was even a ghetto fight that broke up in the lobby between a salesman his wife and his girlfriend that work there. read more

Bought a used car here back in 2010. They showed me clean Carfax and told me the car is almost new, never got in accident. My fault to bought the car in hurry. Went to Carmax to get appraised, turn out the car been in accident, airbag deployed, paint not original and etc. Told carmax, that the carfax report is clean. Carmax told me they are using different website to check. Anyway, they also told me, right of the bat, they can tell the car been on accident. Carmax appraiser said, most buyer might not catch the paint not original, but dealership should know this car been on accident by a glance. Well, I know now. Please, DO NOT BUY from this dealership. I will never go back there ever again!! read more

This place lacked of customer service. One time I went to see new cars and the big tall guy told me he will show me cars only if I was going to buy it as he was tired. I got so mad and I spoke to the manager still I wsa treated bad. My experience living here most places if you are non-caucasian they will treat you bad. So I went to other one in Covington Pike and were nice and I bought two new cars in less than a year. I came out crying from Performance Toyota to the Police Station but was told Icould only file a accomplain with the BBB. I just moved from Memphis to Cordova and life was much better. read more

Not a good place to get your vehicle service they show no effort towards the customers

Horrible. They talked my wife into replacing 2 tires for her Yaris @ $132/ each, plus mounting/bal & alignment. Brilliant strategy since they pretty much know u'll be back for 2 more. Sure enough, 9 mos later, 2 more tires, same price, plus mounting/bal & alignment. I estimate she paid at least $150 more than necessary for 4 tires, had she just gone to Costco or a decent tire place. Oh, and on the second effort, the clowns in the back managed to break the tire stem of one of the 9 month old tires when they rotated it to the back. It slow-leaked and was flat the morning after service. Nice. They should run an ad: "Flat tires come with the service!!". The svc manager was rude. They replaced the valve stem without charge after she complained. But she was still late to work, had to take more time off for the second "service", and if I had been out of town, would have had to change the flat herself. When she picked up her car, she was told the valve stem was bad due to dry-rot. Yea, on a 9 mos old tire. Unfortunately, she didn't ask for the stem back. What else... how about $30 labor to install a new (marked up) battery? I could go on but won't. I realize dealer service departments are largely self-feeding... they don't need to win business because most people who buy cars return there while the car is under warranty, and then many continue out of habit. And so this probably contributes to both lousy customer service and incompetence. Still, I think Performance Toyota sets new lows. We won't buy a car there or go use their service dept again. read more

My wife and I have been shopping for the right car for almost 2 weeks now. Our first go to was Wolfchase Toyota since we live in Bartlett, but we're so happy we decided to make the drive out to Principle Toyota! Garwyne was an outstanding sales rep for the company and created a comfortable atmosphere during the entire sales process. I've bought several cars through dealerships, and it can almost be a dreaded process due to the atmosphere that reps can create. I can't rave about Garwyne enough, and I would tag him if the dealership recognized him as a salesrep on this website. I would recommend this dealership solely on our experience with Garwyne; 5 out of 5. Peter, on the other hand, almost caused the sale to fall through. My wife and I loved walking into his office (sarcasm), after spending an hour trying to get diplomas (that hadn't been released yet due to COVID), proof of residence, and trying to track down a paystub, for him to say, "Obviously, none of what you provided will work". That really set the tone to a tainted experienced in the finance department. Then, when talking about warranties, he refused to take a "No, but thank you though". To the point of being insulting that we "didn't understand how much computer systems cost", and APPARENTLY we couldn't trust the manufacturer to be on top of their own quality control (I honestly couldn't believe that came out of his mouth). When I have to vocally defend my own choices, and explain to him that as a mechanical engineer that works at a manufacturing facility that I fully comprehend how mechanical systems designs work to a finance manager, it's a bad look. The guy was unbelievably rude. Let's be clear here, the only reason this is not a 1 star review is because of the sales staff. read more

Failed to respond usefully to 3 calls and texts describing assistance needed by distressed traveller: Canned response stating service personnel would call back. No response, even when informed on second call that there was no response on first call. Useless service. Telephoned competitor and was told to bring vehicle in for immediate service. Which indeed happened and repair completed rapidly Principle Toyota lacking in principles. read more

I went to look for a new car today. The sales pressure at this place is about as high as it gets. The salesperson cared about what he wanted and not about what I wanted. He kept talking over me, actually arguing with me, and interrupting me in an attempt to get his way. And then to put a cherry on top, I got a call from their customer service dept. while I was driving home. They called me from a number that had my area code, which happens to be an out of state area code. I'm still wondering how they did that. But the intention was clear. They wanted to make sure I picked up the call, and assumed I would if I saw my own area code on the incoming call. Real scumbag kind of stuff. I would never buy a car from this place. read more

Going in, I knew exactly what make and model I wanted for my first vehicle. Glen Johnson helped make it official and made every effort to make sure I was thoroughly satisfied with my vehicle of choice and with the purchasing process as a whole. Glen made sure that I understood every part of the buying process and just made the experience enjoyable from start to finish. Definitely will be bringing them more business in the years to come! read more