Printer Showcase has the best customer service of any company I have ever known. I truly mean this. I bought a printer for my business, and was given the direct line to Scott, an AMAZING technician who knows absolutely everything about this machine. Whenever I have a question, I call or text and he responds within minutes, and usually with the perfect solution. If it is a multi-step process, he stays on the phone with me, walking me through every menu (often by memory), until we get everything resolved. The printer is excellent, and has never failed me, even on large complex jobs. But if I ever need help with anything, Scott is one call away. I know it seems like this story is a miracle that doesn't exist in modern times -- but it does!! Thank you to this amazing company for truly unparalleled customer service! read more

Our non-profit was looking for a new color laser printer that had to meet a certain number of requirements. We had been burned previously buying a printer off Amazon that didn't meet our needs. One of our vendors suggested Printer Showcase as it was near them (we are located in Austin, Texas). The folks at Printers Showcase are AMAZING! They did test printing and suggested a printer that met our needs and was in our budget. The couple times I have had issues with the machine, I called them. My printer didn't come with wireless but they suggested using a wireless router to act as my wireless point for the printer. It worked and saved me loads! They also helped me troubleshoot some printing problems. I think I may need to talk to Ricoh (which I kind of dread), but the folks here are helpful and amazing. We continue to buy our toner from them because they have great prices and amazing customer service. read more

I bought a Ricoh 411DN from these guys about 6 years ago. It ran like a top for the whole time and the pricing was very competitive. I finally wore it out and just bought a Ricoh 430DN and have had issues with it. Scott at Printer Showcase said "if you can't get it resolved quickly, just let me know and I'll ship you a new one". They did and this one is glitchy as well. Scott is sending another one. These people really stand behind their product. I am very happy with the service and the pricing. I haven't had to pay any shipping and there was no argument. I highly recommend them! read more

I have bought 2 printers from Printers Showcase. Scott was very helpful in guiding me through the process. The first printer I bought about 4 yrs ago is a Ricoh and is functioning well to this day. We just recently ordered and received 2 Kyocera all in one print, scan, copy machines and have been very happy with the product. The service is always friendly, positive and very professional. I recommend them to all of my friends, family and business associates. read more

I have purchased printers from this firm and been very impressed. They have the perfect combination: (a.) dozen of brands of printers in operation on their showroom floor, and thus real experience with every major model and brand; and (b.) low prices; and (c.) integrity. They can save you days of research by telling you all the advantages and disadvantages of each model of each brand. They pay particular attention to the cost of ink or toner and the cost of maintenance. If you send them a file and a small fee, they will print the file on dozens of printers and mail the output pages back to you. It does not get any better than this. read more

This is the only place we purchase printers and supplies. They have excellent pricing and their service is outstanding!! Thanks