Received an email for offers if I buy another Acura from them (bought one 3 years ago). I call the…read moredealership number and am transferred to sales where clueless Zeeshan Zafar answers. I am quoted a number for my trade in (give or take a few hundred for condition after inspection) and I am told the car I am interested in is at the dealership. I am also promised incentives for my customer loyalty purchase. So I drive over 2 hours from PA to go purchase the car. 1.) The car wasn't even on the lot 2.) The trade in value for my car was shorted over $5k 3.) I am offered less than half the incentives I was promised IN WRITING FROM AN EMAIL I speak to a manager who could not have cared less after I have been waiting 2 hours in the hot lobby getting the runaround and he says he is not responsible for what the clueless sales guy ZEESHAN said to me over the phone and also emailed me. How are you gonna take 0 responsibility for your own poorly trained employees. Also, how can you treat a RETURNING customer like that. This place hit every scum bag point on the snake oil salesman car dealership checklist and I will never buy an Acura again. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS.

Beware! This place is the absolute worst establishment I have ever worked with. I purchased an…read more$18,000 vehicle from them with an extended warranty, and after two engine replacements, and one transmission problem most of which cost me at least something I came back to trade them the car that they sold me for another significantly less valuable vehicle. When the manager insisted that I trade him the $18,000 vehicle And give him a check for $2000 for a Honda Accord they were selling for $4000 I clearly thought that was unacceptable. He then decided after we were dissatisfied to usher us out of the facility. Anyone who follows my reviews knows I am always super fair and forgiving. His actions not only were unforgivable, but one of the salesman got in my son's face and started to put his finger on my son's face as we were leaving. I have now made it my mission to ensure that no other others have the same experience that I have, especially given the number of dealerships that one can find a vehicle at. After the first vehicle purchase, I attempted to talk to the manager, and then the general manager, both of whom assured me if I brought the vehicle back, they would take care of me on a trade in. This was a reprehensible and appalling experience.

We recommend Prospect Auto without hesitation! Derrick and his entire team do great car work and…read moreprovide professional service. My husband has been bringing his cars to this shop In West Orange for decades at this point and trusts them wholeheartedly to do repairs and perform maintenance. The other day, he told me that he goes here because they have a reputation of being honest and doing quality work at fair prices. I really rely on the car for work, so having the car in good shape is important. I want to feel confident and safe while driving the car each day and going out on the road. So I'll bring our car here for regular oil and filter changes. Recently, I brought the car over to the garage for a couple of jobs to be completed: rear brake pad and rotor service, front suspension ball joint and valve cover gasket replacements, and a wheel alignment. Very happy with the work!

We were just arriving to the area from PA to visit family when suddenly we had an issue arise. We…read morewere told to go to Prospect Auto bc they were great to work with. My sister called them ahead of time to let them know we would be heading over just to have them take a look at the car. Greg and his team were extremely knowledgeable and helpful. It's so nice to know there is a reputable place near my sister when we go to visit just in case. I would highly recommend them.

John and Jackie provided multiple times bodywork and related services over years for accidents (by…read moreme, wife, and grandmother!) driving from our old Prius to Lexus to Tesla all reasonably and efficiently. Xiexie nimen Marc, Lily and Bin Gong laoshi

I normally don't leave reviews, but this shop absolutely deserves one…read more We've been bringing our car here ever since we bought it, and over the years they've earned our complete trust. Even after moving away, we would often make the trip back just to have them inspect our car because we knew they would give us honest advice. A while back, a chain oil change shop told us we needed new brake pads. We came here for a second opinion, and they explained that the rust we were seeing was normal and would wear off with regular local driving. They were right. A year later, another shop again tried to sell us brake pads during an oil change. We immediately brought the car here, and after a thorough inspection, they told us the brakes still had about 2,000 miles left. That level of honesty is rare. Instead of recommending unnecessary repairs, they only suggest work that actually needs to be done. Their prices are fair, their workmanship is excellent, and most importantly, they genuinely care about their customers. If you're looking for a trustworthy mechanic, you can bring your car here with confidence. In an industry where it's hard to know who to trust, this shop has consistently proven that honesty still exists：）

I've purchased two vehicles from this business. I've got very good cars at a good price. I highly…read morerecommend buying from this company.

Always friendly, honest, knowledgeable ALLEN and the crew…read moreare excellent at service, diagnostics, repairs, maintenance, tires, estimating, on time and as estimated Good people to work with Have taken many of our cars there - all makes and models Trust them with the kids' clunkers and our new hybrids So grateful to the neighbor who referred me here years ago

Everything. Frankie does a great time completing the rental transaction. This is the only location…read moreI go to to rent a Hertz vehicle

I live down the road from this shop so I already knew it existed. A few years ago my father bought…read morea new car and handed down his BMW X3 to me. Went to the dealership (the one next town over) for a simple oil change. Within an hour I get text with a video from the dealership recommending $7000 worth of work. I of course declined and told them to just finish the oil change but when I picked up the car, you bet I drove straight to Montclair Motorwerks from there. Ken and his team took a look at the vehicle and while some of the repairs recommended by the dealership were legitimate, others weren't really needed. The honesty was refreshing. Turned out the vehicle did need some extensive work (thanks Dad). The car was ready within a few days and the price (which was still in the four figures to reflect the scope of the work done) was a fraction of what the dealership would have charged. Additionally I was very careless in leaving something extremely valuable in the vehicle. One of the technicians found it and turned it over to Frankie for safe keeping. Anybody with questionable morals could have taken it and I wouldn't have known. When I picked up the car, it was there for me and while I was of course embarrassed, I was grateful. I'm under no impression that BMWs are cheap vehicles to own and maintain. They aren't. But the high degree of trust I gained from my first encounter with Ken, Frankie an their team made Montclair Motorwerks my go-to since then.

I don't usually leave negative reviews, but I feel it's important to share my experience…read more Buying a car should be an exciting milestone, but unfortunately, my experience at this dealership left me feeling disrespected, dismissed, and emotionally drained. After purchasing my vehicle, I returned to discuss concerns I had about my financing and the paperwork because I believed certain fees and charges had not been clearly explained before I signed. Rather than working with me to understand my concerns or explore possible solutions, the conversation with the Sales Manager escalated. During our discussion, he abruptly stood up and told me, **"Get your ass out of my office."** I was then asked to leave before we could have a productive conversation. Fortunately, after waiting, I was able to speak with the Finance Manager, who treated me respectfully. He took the time to review the paperwork with me, explain the financing in detail, and show me what could have been removed. I genuinely appreciated his professionalism and willingness to answer my questions. In my opinion, the sales process can be confusing, especially during the final paperwork. My advice to anyone considering purchasing a vehicle here is to slow down, carefully review every document, ask about every fee and charge, and make sure you fully understand the terms before signing anything. I'm sharing only my personal experience so other potential customers can make an informed decision. Buying a vehicle is one of the biggest financial commitments most people will ever make, and I believe every customer deserves transparency, professionalism, clear explanations, and respect throughout the entire process. Unfortunately, despite the Finance Manager's efforts to help afterward, the overall experience left a lasting negative impression, and I cannot recommend this dealership based on my experience.

Bought a car from them in April 2026. Horrible experience from the door! They told me to come in to…read moresee the car and when I got there, the car wasn't there. The GSM took it without telling anyone. Few days later came back to finalize the sale and during the transaction had a family emergency and told them I would return to finish. Instead of honoring that, they took advantage of my emergency and rushed my sale. I take accountability on my part for not taking the time to read through everything. The car was for sale for $27k, they added over $10k worth of junk to line their pockets and now I'm financing $42k. I requested info from all the financing companies that ran my credit and already attained an attorney. Also, contacted them within the first 30 days about the vented seats not working which is covered under the warranty and the additional crap they added to my loan all for Doug to tell Mike that it's not covered and for me to take it to Dodge. So tell me again...all of those add ons wasn't for THEIR benefit?!

my salesman mario hernandez was a 5 star saleman in helping me in leasing a 2026 rogue sv.read more

Updating my review after the dealership responded publicly asking me to reach out…read more Unfortunately, the experience has continued to decline. It took multiple calls (nearly 5 attempts) and about 30 minutes on hold just to get in touch with the General Sales Manager. This has been a consistent issue -- no one at the dealership answers the phone or returns calls, which makes resolving anything extremely difficult. When we were finally able to speak with Hussain, the information provided was inconsistent and misleading. We were told that a payoff check had already been sent to Mazda. However, after contacting Mazda Financial Services directly, we were informed that no payoff had been received and no payoff had even been requested until today. We were then given conflicting explanations (including that a check was sent to the "wrong location"), which does not align with what Mazda confirmed. Additionally, there was an attempt to shift responsibility onto the broker involved in the transaction. To be clear, the dealership is ultimately responsible for processing the payoff and completing the transaction correctly. That is the purpose of dealer fees, and this situation is entirely within the dealer's control. At this point, the issue appears to be a combination of poor communication, lack of follow-through, and inaccurate information being shared with customers. Meanwhile, the delay has resulted in a past due account and additional fees -- all of which should have been avoided if this had been handled properly from the start. Extremely disappointing experience overall. Proceed with caution.

I feel like I went to an entirely different dealership than the reviews below suggest. I brought in…read morea 2018 Jeep for some routine 40k services, they had all the prior service records, did the correct suggestions for things needed, and even helped get lower prices than OEM materials for the front rotors. Overall, prices for the same exact service items were 20-40% lower than the other Jeep dealer I had been using. The work seemed well done, and I've had no issues so far. The staff was polite and efficient, and really didn't upsell anything unnecessary or frivolous. I'll update if I find anything wrong, but so far this is my new service destination.

This was one of the most frustrating and disappointing car-buying experiences I have ever had…read more I went to the dealership to look at a 2022 Honda CR-V EX-L with approximately 42,000 miles. Before making the trip, I found the exact same vehicle advertised at three different prices on different websites: $28,500, $26,400, and $24,900. I contacted the dealership beforehand and specifically asked about the pricing. I was told they would work with my numbers, so I made the trip expecting a straightforward and honest discussion. Instead, after I arrived, inspected the vehicle, and asked the salesperson for the out-the-door price, I was given a figure of approximately $30,500. $24,900 advertised. $30,500 OTD. That's approximately a $5,600 difference from the lowest advertised price. I understand that taxes, registration, and legitimate fees are part of buying a vehicle. But when the same vehicle is advertised at three different prices--and the lowest advertised price is $24,900--I expect the dealership to clearly explain the difference and provide an honest, itemized OTD price. What makes this even more frustrating is that I contacted them before coming in and was told they would work with my numbers. I made the trip in good faith and with the intention of buying the vehicle if we could agree on a reasonable price. Instead, I felt like my time had been completely wasted. If the actual numbers were going to be anywhere near $30,500 OTD, that should have been made clear before asking me to come to the dealership. This is exactly why people are skeptical of car dealerships. Advertise one price, get the customer in the door, and then present a dramatically higher number. Whether or not there is an explanation for every fee, the customer should not have to drive to the dealership to find out what the real price is. My advice: DO NOT make the trip based on the advertised price alone. Get the complete, itemized OTD price in writing BEFORE you go. Ask about every fee, add-on, and mandatory charge. I came prepared to buy a vehicle. I left extremely disappointed and with absolutely no confidence in the way this dealership handles pricing. If I could give them minus 10 stars, I would. I would not recommend this dealership based on my experience.

I received quick and very satisfactory service that was done in a friendly and professional manner…read moreby the parts department.

Leased a vehicle here and was sold Lease Shield, but never told it only covers you if you turn the…read morelease in. Found that out the hard way when I tried to actually use it. Called to ask about it and the finance manager admitted the employee who sold it to me was let go for giving customers false information. So they knew. But when I asked to be transferred to someone who could help, or at least talk about a discounted repair, I was told not to bother because that person would "probably say no." No effort to check. No accountability, just a shrug. If you shop here, get everything in writing. Don't trust that what you're told about add ons is the full story.

I bought my custom ordered 2026 BMW M4 Competition xDrive Coupe through BMW of Bloomfield and the…read moreservice from Luis Morisete and manager Andrew was first rate. Luis obtained my allocation quickly and kept me well informed during every phase including production and overseas transit. Andrew managed the final delivery at the dealership efficiently and professionally. He completed all necessary paperwork and provided my plates and registration on the same day. The support I received from Luis and Andrew made the entire process straightforward and reliable. I highly recommend both Luis and Andrew at BMW of Bloomfield. They provide the level of service every customer should expect when buying an M or any BMW.

My second time buying a vehicle at this location. Serg Shevchenko was helpful and patient and most…read moreimportant honest and straightforward. He didn't make me feel like I was wasting his time and set realistic expectations. Especially in that industry it's hard to find great salesman like him. Thank you again