I bought my custom ordered 2026 BMW M4 Competition xDrive Coupe through BMW of Bloomfield and the service from Luis Morisete and manager Andrew was first rate. Luis obtained my allocation quickly and kept me well informed during every phase including production and overseas transit. Andrew managed the final delivery at the dealership efficiently and professionally. He completed all necessary paperwork and provided my plates and registration on the same day. The support I received from Luis and Andrew made the entire process straightforward and reliable. I highly recommend both Luis and Andrew at BMW of Bloomfield. They provide the level of service every customer should expect when buying an M or any BMW. read more

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Horrible 3-4 different people gave me the running around trying to buy online this took 2 days and they had the car sold. Nobody emailed me or called back. It seems that i was begging to buy the car no communication stay away from online purchase read more

Note - my only experience here is the service department. I had a recall due and dropped the car off at 8:30 - I had an oil change tacked on while there because why not? Price was very fair ($119 if I recall). The waiting area was great - I'd originally scheduled a ride but with the time estimate of 2-3 hours, I figured I'd wait. Gina was first rate as an advisor: kept things moving, explained everything clearly, and made sure I was out promptly. The service department was pretty slammed so they went over the mark a bit on timing (closer to 4 hours) but I was happy to not have to leave the car, deal with loaners, etc. The walk around and video inspection of the car are a nice touch and informative. read more

This is the second time I purchased a car from BMW of Bloomfield. The entire experience was smooth and professional from start to finish. They took the time to make sure everything was right, answered every question, and never made me feel rushed or pressured. To top it off, they even delivered the car straight to my house -- a level of service that truly goes above and beyond. A special shout-out goes to Henry Intriago, my Senior Client Advisor, who was fantastic to work with. Highly recommend BMW of Bloomfield to anyone looking for a first-class car-buying experience. read more

BMW of Bloomfield - BMW 330i - Auto Repair Near Me - Bloomfield, New Jersey

Laurence Oliver was extremely helpful. I was moving to the area from out of state and he worked with me on logistics and the deal up front, and made the process seamless upon arrival. Highly recommend the dealership based on his engagement and support! read more

"Had a fantastic experience with [Laurence olivier ! he was extremely patient and went above and beyond to make the process easy.his transparency and helpful attitude truly set them apart, and I would absolutely recommend him read more

I purchased a new BMW X4 from Bloomfield BMW in 2022. I went to the dealership alone and trusted that the process would be transparent and straightforward. In 2025, when I attempted to pay off my vehicle early, I discovered that an additional warranty totaling $5,890 had been added to my contract--despite the vehicle already coming with a manufacturer warranty. This was never clearly explained to me at the time of purchase. I contacted the dealership and spoke several times with the General Manager, Mr. Dado, but unfortunately no resolution or meaningful explanation was offered. I am sharing my experience to caution other consumers: please review all paperwork carefully before signing. I was very disappointed by the lack of transparency and customer support from this dealership. read more

Beware of this place taking advantage of you. I have a lease, not even 3 years old and less than 30k miles. Well taken care of vehicle, driven in small distances regularly. The battery died on the car and would not take a jump, it needed a tow to the dealership. They called and let me know it needs a brand new battery. Mind you, needing a new battery with the age and mileage is concerning in the first place, but then they claimed it was not under warranty?! A car that is a lease and less than 3 years old, with a standard BMW New Vehicle Warranty absolutely covers a new battery. The paperwork is clear. I even called a different BMW dealership and with no stake in the game, they confirmed to me this was suspect. The rep told me it was on me because it was a "wear and tear issue" it was not covered. I told the service rep I reviewed the official BMW warranty booklet. The 12-volt battery is not listed as a wear item and not listed under any exclusions. Per the New Vehicle Limited Warranty, anything not excluded is covered for 4 years/50k miles, including the battery, starter, and electrical components. If you're saying the battery isn't covered, can you show me the exact page in the warranty that states that?" He was not able to provide a real explanation. Finally after arguing they canceled the bill, but this is ridiculous that service reps are out here charging customers for warranty-covered parts with NO tangible explanation. Even when I got back the diagnostic commentary, it said there were "voltage faults" found - which implies a defect NOT wear and tear from customer use. I will not be returning here and am also seriously reconsidering getting another BMW lease due to this predatory behavior. read more

I had a wonderful service experience at BMW of Bloomfield. After a really disappointing interaction with the BMW of Springfield Service department where I was quoted $3900 for a fix for my F83 M4 Convertible hydraulic system, I reached out to BMW of Bloomfield who quoted $1,620 for the same job. I dealt with Vincent Nasce who was and continues to be an absolute pleasure. He had lead technician Wilfredo work on the car who did an amazing job. The service and communication was above and beyond and I will be servicing my BMWs here from now on. Also a shout out to Mark and Lucy in reception who also provided exceptional customer service. read more

Impressive dealership, plenty of cars to choose from. Very busy location. Good service. Probably best BMW dealership in area.

Service adviser Brian Kolber was very knowledable and helpful when I took my BMW in for service at BMW Bloomfield in Michigan. I really like the inspection video and recommendations. Way to go BMW Bloomfield! Satisfied customer! read more

I previously bought an X5 from Bobby Kaufman. I was looking for a good preowned car for my daughter and Bobby and James Porrazzo really came through. Not only did they find me a great car, they worked with me on a fair price and making the delivery of the car to my daughter an experience that we will never forget! I know we'll be back! read more

They forgot to place a washer back on while changing my oil which resulted in a huge oil leak that almost damaged my X5. I took my vehicle to another BMW location closer and the repair cost $888. I had video evidence and invoice to prove the negligence. When I called and emailed to discuss they ghosted me. Next step is report to BBB. Never going back. read more

After a very frustrating experience with BMW Morristown, we decided to try BMW Bloomfield. We walked into the service department, without an appointment, and were met with several helpful staff. After a few days, our car was serviced for only the issue we had, without any pathetic attempts to upsell and take advantage. This was the most pleasant, easy service appointment we've had since we purchased our car 4 years ago. We will be back. Shout out to Ahmed, service advisor read more

Extremely Disappointing and Unsafe Experience with BMW of Bloomfield I deeply regret purchasing my 2021 BMW X6 M Executive Package from BMW of Bloomfield. From the moment I drove the car off the lot on January 30, 2024, I noticed several serious issues that should never have been present in a high-end vehicle like this. The very next day, I contacted Jorge, the sales manager, to report these problems, but he completely ignored my calls. After multiple visits to the dealership, I was told that the CarFax was clean, yet the issues persisted: water damage to the back light, cracking paint, a cracked front light, and excessive paint overspray in several areas etc. Despite the clear problems, it wasn't until March 28, 2024, that the dealership finally made some repairs--an unreasonably long delay. But things only got worse. On July 11, 2024, while driving with my son, the engine light came on, followed by a "Drive Train Malfunction" message. The car began to slow down, stalled, and started smoking heavily. Moments later, it began to burn. I immediately reached out to Jorge again, explaining the life-threatening situation. He promised to follow up with his manager and get back to me--but, once again, I never heard from him. I called again, but my calls went unanswered. I even opened a case with BMW of North America, but when my case manager tried to reach out to BMW of Bloomfield, he reported that the dealership was unhelpful and didn't even speak to him. This entire experience has been a nightmare. My son and I were incredibly lucky to escape without injury, but we could have easily lost our lives. The car is now a total loss, and, unbelievably, no one from BMW of Bloomfield has even bothered to follow up or address the gravity of the situation. This is, without a doubt, the worst dealership experience I've ever had with any car manufacturer. Their customer service is nonexistent, and the quality of the vehicles they sell is highly questionable. I strongly urge anyone considering purchasing from this dealership to look elsewhere. The lack of professionalism, the complete disregard for customer safety, and the failure to take responsibility for their mistakes is absolutely shocking. I would not recommend this dealership to anyone! read more

BMW of Bloomfield - Auto Repair Near Me - Bloomfield, New Jersey

Continuing to maintain our 2017 430i X-Drive hard top convertible at it's maximum reliability, the time had come to replace the original battery that had been with this vehicle since 2017 when it was manufactured. Wanting to avoid several hours of wait time, Ahron and his team managed to have the vehicle in the shop, as promised, within 30 minutes of driving up onto the Valet ramp. Following the install of the BMW specified battery (850 CCA) all of the original settings were reestablished. This work took approximately 2 hours to complete much to my liking. Although not provided at the time of install, I plan to return to have Ahron run a quick battery test which will result in verifying the battery's capacity at the time of install via a photo of the battery testing tool's screen. At this time we are now confident that we can continue to enjoy this amazing driving machine for years to come without any concerns due to a failed battery. read more

I was there looking for a preowned car. They called me one price and I was afraid to sign the paper. It was completely different and his salesperson told me that he got confused with a different car when everything was written please read this review before you walk in there read more

Unfulfilled Promises and Disappointment at a Prestigious Dealership My recent experience at a renowned BMW dealership left me deeply disappointed. The journey began with a trip from Washington D.C. to acquire a used Cadillac Escalade. The initial interactions with the salesperson, Robert (also known as Bobby), held promise. He presented a video of the car, assured its excellent condition with only an oil change needed, although he later proved to be deceitful about the car's ownership history. The purchase process proceeded smoothly, with Robert remaining highly responsive. However, issues arose almost immediately after I drove the vehicle home. The car started shaking violently, a problem that persisted and worsened over time. This issue escalated when my wife was driving the car and almost lost control of the vehicle on a busy highway. Upon taking the car to a Cadillac dealership, I was astounded to learn that the repairs would cost approximately $10,000, including fixing leaks in both shocks, a broken engine mount, an engine oil leak, warped rotors, and an electrical issue with the radio. To my disappointment, the extended warranty I had purchased did not cover these pre-existing conditions, indicating that the dealership might have been aware of these issues and should be held accountable. I reported these issues to Robert, who connected me with his manager, James Porazzo. However, James's response was dismissive, insinuating that the Cadillac dealership was overcharging and possibly providing false information about the required repairs. Seeking a second opinion from Midas confirmed the Cadillac dealership's diagnosis but with a slightly lower repair cost. My attempts to negotiate a fair resolution with James were initially met with silence and evasion until I posted a review of the dealership online. Subsequently, I managed to contact James over the phone after the review was posted. He offered to compensate me $1,000 for the repairs if I removed the negative review. Although I was not entirely satisfied with this outcome, I decided to accept it as a learning experience. I took the vehicle to the repair shop, and they addressed the issue. I informed James that the vehicle was at the shop, and he assured me that he would pay his share using the dealership credit card; I just needed to instruct the mechanic to contact him. However, days turned into weeks, and the dealership informed me that they had been unable to reach James despite numerous attempts. I ended up paying the remaining amount to retrieve the vehicle from the dealership and informed James that I had covered not only the promised portion but also the storage costs. Fortunately, the local dealership, upon hearing of my troubles with the BMW of Bloomfield dealership, waived 75% of the storage fees. As time passed, and my calls and texts to James went unanswered, he continued to promise that a check would be sent to me soon. It is now March, approaching April, and I have yet to receive any communication or payment from James since I took down my review, as agreed. After owning the vehicle for four months, it has spent more time in the shop than on the road, resulting in minimal driving time. Nonetheless, I regret this purchase and advise caution to others when dealing with this dealership. They lacked concern for my family's safety , completely lied in reimbursing me, told me to take down a negative review and ignored my texts messages and phone calls. Unfulfilled promises and much disappointment! read more

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Horrendous service. Drop off your car at the beginning of the week for a new tire and don't expect anyone to call you for 4 days. Then when you do call about the status of your vehicle, you get the runaround about how they'll call you back asap with an update. Turns out they didn't even bother doing ANYTHING to your vehicle and instead try to upsell you on irrelevant bullshit. 0/10 avoid at all costs. read more

I have only used the Service Department, but I will tell you they have a customer for life. Their excellent service, explanations and dedication to working with you to make sure that you are getting not only what you requested, but anything that may be outstanding. And just a note, they are NOT the closest BMW service department to me. read more

On June 12th, I took my car to the dealership for an oil change. I arrived at 9:30am and my car was finished at 12:30pm. At 5:51pm the same day, I was on the highway and my car completely shut down on me. I received a message that read "Drivetrain Malfunction" & "Transmission not in park." I had the car towed back to the dealership around 8:30pm. The next day I was told that it seems the car is having issues starting, and I would need a new motor. I contacted my dad who showed up to the dealership a day later & now the issue was "the car was not getting compressions" & it seemed to be a bad timing chain. After a couple of days of "testing" they deemed the car to be inoperable and would cost too much to repair, suggesting it would be best to invest in another car due to the year and the milage. I found it extremely odd that I have never had an issue with my car prior to bringing it into this dealership & a little over 5 hours after getting service, it broke down. While speaking to an advisor, he made it clear, multiple times, that while the car was being serviced, there were cameras running and available to view upon request. My father requested to see video of the service being done to ensure they did the service correctly & they denied it. Claiming that the only video that was available was through a cell phone, which is the video they take to show all of the diagnostics findings. Fast forward to July 9th, I have attempted to contact the dealership multiple times & constantly get redirected to a text messaging service. I informed them I have a tow truck arriving to pick up my car. I was told via text the car would be prepped and ready to go. Upon arrival, there was a car blocking mine & two vehicles preventing the tow from parking. Leaving me to find the owners inside. My car battery was dead & no-one came to assist with a jumpstart it to put it in Neutral. It had to be manually dragged onto the tow. All while valet stood nearby and watched while texting. I would never imagine that what was supposed to be a simple oil change turned into me never using my car again. Although the advisor I was assigned was extremely nice and helpful, the service was done incorrectly and of course no one is going to own up to that. Now I am without a vehicle. If you can help it, I would steer clear of this dealership. read more

A++ experience again from the service department. My service advisor was Douglas W. Experience was great. I like how I was able to get a step by step video of the diagnostic from the BMW mechanic detailing everything that he/she's done. Told advisor didn't want car to be machined washed and he was able to get it hand washed. And a full tank of gas. Thanks Doug, appreciate it Sir! read more

I have a 2019 BMW X1 in which the display screen (shows GPS directions, backup camera) has been broken all year. The car is under warranty however i have taken it to the dealership three times this year (last in August) and the dealership has not fixed such. The dealership indicated that they were not able to see the mishap in August and the company refused to repair such. As soon as i left the dealership the problem started to occur. They insisted i had to take a video of the issue to see the problem. I am a senior citizen and had to drive on the highway home and had to video the screen problems that typically occur multiple times a dat. I am scared to death that i will get in an accident and/or hurt someone because the backup camera and GPS directions will not remain on the screen. Gina, the BMW service representative mentioned the cost would be approx $4000 that home office refuses to repair without visualizing such. She asked me to send a video of the problem that i did. She scheduled an appt in October when a rental car would be available. However i asked her to please take the car when i sent the video. I am very UNCOMFORTABLE with this situation and am at risk of hurting myself and others. Adrienne Regarding your response below. I sent a video to Gina on Aug25. Pic sent below read more

BMW of Bloomfield - This is the video sent to Gina in Aug 25. . It shows how i am NERVOUSLY driving on highway taking video. - Auto Repair Near Me - Bloomfield, New Jersey

We had anexcellent service appointment ....Ahmad was terrific and the dealershup was fabulous ....

I'm really not a fan of this location, because everyone seems to have something up their rear end if you want to be completely honest. I frequent this location when I'm in need of service, but after today's visit, I think I'll be sure to use a different location. Just to receive an oil change, I was in this place well over two hours. I also felt like the service I received from my advisor, Corey (I believe that was his name) wasn't good at all, I felt extremely rushed and like he didn't care much to answer the questions I had. Instead, when I asked a question I was met with "have you ever been here". When you come to a place like BMW, you expect superb service simply due to all the money you spend with them and the kind of service I received was kind of like Walmart on a late night with only one lane open, HORRIBLE. I also had a problem with Tom when I went to check out. No one here seems to value their customers, so I would advise anyone that needs quality service for their BMW to go elsewhere. Oh, and there were no snacks in the lounge where I had to wait over two hours for a simple oil change. WHOMP. read more

Awful dealership - no respect for my time or my wifes time. I set up an appointment for Saturday to see the new M2 and trade my M2 in. Washed my car and drove to dealer (over bridge/tolls/ 80 miles round trip). I asked more than 3 times if I would be allowed to test drive the car. Everyone said yes. When I got to the dealership they would not let me test drive the car. I have owned 6 BMW's and have never been treated so poorly. I called as I was on the road to the dealer to confirm one last time that I could drive the car - they said yes. What a terrible experience. I would not recommend this dealership and I would NEVER buy a car from them after their total disregard for my time. read more

I had an awful experience with Bobby the sales and its overall services recently! Before my closing date for a 540xi on 11/23, I sent over my insurance company and broker details. But when I picked up my car, I was told all set but it was not insured at all! I actually drove the car for 2 days without any insurance until my found it out. She had to call our insurer to get it done herself. I asked Bobby twice, he never replied me! Before making my decision to purchase the car, I was told the best deal was $3200 rebate if I lease the car for min 4 months. H'ever, I did receive an offer letter from another BMW dealer with much better cost savings. This is my 5th BMW car and can't believe its service has dropped like a trash! As of today, after I replied its after sale survey for about a week now, I hadn't receive any response yet. read more

On March 21st, I went to look at a used Mercedes at BMW of Bloomfield. I have two separate issues to describe here. First, I drove the car and there was a hum coming from the driver's side front. It appeared to be at least the tires as the date code on them was from 2017. The dealership provided a small discount to replace the tires. As it turned out, there was an unsafe damaged wheel bearing along with the front left tire that was determined to be damaged. I requested reimbursement for the unsafe wheel bearing cost and received no response from the Salesman, Sales Manager or anyone else at the dealership other than platitudes from a Sales Assistant that they would get right back to me. Second, regarding the transaction of purchasing the vehicle, I was ready to provide a deposit to then complete the purchase in a couple of days with cash. This was not acceptable to the Sales Manager. He wanted to complete the transaction that day and have me take the car. He stated he couldn't hold the car for me even with a deposit and needed to get cars off the lot. I provided a deposit and financed to pay it off on the first payment due date, but while I was waiting for the paperwork to be generated, I was never advised as to the interest rate, number of months, terms, etc. When the Finance Manager brought me in to sign the paperwork, no information was offered. I had to ask for the details of the finance terms before signing. Not a good experience at all and lends credence to the slimy reputation car dealerships have in general. I will never do business with this dealership again!! read more

I've had positive experiences with this dealership, having leased and purchased three cars. Unfortunately, my most recent experience regarding the purchase of a warranty did not go well. I purchased a warranty in September when I bought out my lease. I was told that I had 90 days to cancel. In less than 30 days of signing the contract, I requested to cancel the warranty. I received no response to my multiple emails and phone calls. I also went into the dealership to address the situation and was told the warranty would be canceled. It was not. Once I posted a review on Yelp, and the matter was escalated to the General Sales Manager, I was finally reimbursed. I am happy with the resolution, however, the time and effort that I expended on this matter were unacceptable. Not sure how to rate them - I had a positive experience with everyone there AND then I had this one. read more

We bought our first BMW from BMW of Bloomfield and can't believe how horrible their customer service is. What a bunch of scammers! We bought a slightly used X3 with 9k miles on it. When we walked around the car with the salesmen, Laurence Olivier, didn't tell us about damage to the front of the car and wear to the tires that needed to be looked at further according to the service records. He only disclosed it afterwards when we asked for service records. He told us BMW would rectify the situation and we drove an hour to have the issues that weren't disclosed to us addressed and nothing was resolved. I spoke with the sales manager James, who said he just learned of the issues and would look into the cost of parts to see if they could replace them and he promised a call back the following week. Three weeks later and two more promises from Laurence that James was going to call and we still haven't heard anything. They are scammers! Save yourself the headache and go to another dealership. read more

Back in June i was in the process of looking for a BMW to purchase as my old car had high mileage. Mind you this was my first time buying a luxury vehicle on my own and was looking at different BMW dealerships. I made an appointment to look at a 2021 bmw 330i and went the next day to look at the vehicle. I get set up with a sale associate named Luis and then i get told that the car was supposedly sold as soon as i get there. We started to look at different ones that i might be interested in and there was a red 2022 bmw 330i in the showroom which wasn't a big price difference as the one i came in to look at. Regardless i feel like they pulled a bait and switch on me. Keep in mind I'm a 24 year old woman and i was alone. The sales associate Luis I feel like did not take me seriously when i was interested in buying the car in the first place given that he was doing a bunch of different things such as helping other customers and basically ignoring me through the entire process. Again this was my first time buying a luxury vehicle so I was on the phone with my dad through the process which i could tell they didn't like and i can feel that they were getting frustrated when my dad was telling me not to do certain things or had questions about something. I never expected this type of treatment when trying to buy a luxury vehicle and did not feel like i was being treated like an actual customer. I ended up purchasing the vehicle and left the same day with the car. I live in New York so i had temporary plates on the car for about a month. The temporary registration expired July19th and the New York registration never came in the mail. (Mind you Luis had told me he was going to call me when the registration came in which he never did) so i went almost 2 weeks driving around with no registration and got pulled over during those two weeks because of it. I then called the DMV which they told me it was never even processed!!! I tried calling the dealership on multiple occasions before it expired and after trying to figure out what we can do until the actual registration came and i never got a call back and never got my questions answered. The only thing i received was a text from Luis not even a call back stating that he was going to speak to the DMV people at the dealership about the issue but again never got a call back and nothing was figured out. On top of it when i did receive my registration about a week and a half later THE WRONG COLOR OF THE CAR WAS ON IT!!! The car is red and on my registration it says blue. This was another issue that i was trying to figure out with the dealership which i never got a callback on either. As a young woman who started a new career and wanted to treat myself to a nice luxury car, i feel like i was treated as a joke. I will never be buying a car from here again and i would not recommend this place. read more

About Sales department I had purchased from this dealership back in 2009 and they were wonderful. What has happened? Looking to perhaps purchase as a long time owner another, thank the good lord. Contacted this dealership through their BMW website, and I received the generic response someone named .... Will respond. No response. A phone call and message to the sales department, still no call back or email. I call a second time, and ask again, but for a different agent, was told my message was given, no response for a potential discussion and no replies. Today finally that original person responded. It was quite difficult with their system of operation to speak to someone in the know. Emails back n forth I ask yet again for a call, still no calls. Finally I call (yipes do they want to sell cars?) speak to a different agent who decided to go for the sale. A pleasant call followed by the "Ill talk to my manager routine". Called back (cool) but For my type of vehicle, I was informed that to order it, they want a 5,000 fee premium over the sticker price....okay.... Well, no thanks buddy. An un responsive and greedy dealer is not in my best interest. Good day read more

Brought my 2020 BMW 330i for a check engine light. It was determinted that the flap blend was broken. My vehicle is still under warranty and I was told there would be an out of pocket expense (red flag). I asked why, I was told because a piece was broken and perhaps someone backed into me, which never happened (red flag). Though such minor impact would not lead to this significant damage. I mentioned that i have supplemental warranty. The advisor mentioned, the warrantor might question why the manufacturer wouldn't cover it and it might get denied (red flag). He also was in no hurry to call or check on it (red flag). So I ended taking my car back to take it elsewhere! read more

Ughhh. Brought my car in for a recall. Not the type of service you'd expect. Got there 20 minutes before my 10am appt. Space in the service area is tight. There was already a line of cars stretched into the parking lot to get into service. No one to greet you or let you know what's going on. Do I leave my car on and go inside? Shut it off and leave it in the middle of this parking lot? Your guess is as good as mine. Went in and still not greeted by anyone. Finally headed back to my car and a tech asked if he could help and checked me in. Friendly enough except he had his mask pulled down below his nose the entire time. Not what you want. Also, I was quoted 2-3 hours and he told me we'll call you before 4pm. When I told him I was quoted 2-3 hours he was just we can't guarantee that. Well that's nice, except that's not what I was told and made plans accordingly? Rest of the process went ok. Got text updates and a little video clip of them inspecting the car, which was nice. Text said to reply if I had any questions.....which what do you know I did have a question. Never got a reply. Welp, so much for that. In summary, this place is really busy. Too busy to not be hectic. Next go around I'll take my car elsewhere. read more

Hess is the best service advisor he's super professional . He's helped me also getting all my service needs on my 7 series never an issue. Thanks again for your professional service read more

Henry,Mohamed, and Ricardo are the best hands down in the dealership. They were all so helpful

Horrible dealership, do not waste your time. Avoid pay close attention to hidden fees! Scam and lies. Went to purchase a vehicle was told bank approved everything and i was good to go. thought the deal had wheel and tire protection but it didnt. nail got into the tire called and was told i didnt have any protection. dealership refused to fix the tire. was even told my contract was not approved after 20 days of buying the car and if i wanted to keep the car i have to put down extra 2000. i demanded to see paperwork from the bank stating this. till now nothing maybe on christmas day they will send it to me. i wanted to return the car but Chris the sale manager tricked and played the delay game. lying and promising things they were not even going to do. while they work behind and force bmw finance to pay them. after they got their money is F me. contract they said was not approved and i needed to sign a new contract which I have proof they sent new contract they still pushed the old contract without my consent big SCAM. Adding fees to contracts. Be very careful with them. Case is being sent to court and will definitely update y'all. read more

Absolutely amazing service. We had a huge issue with our tire just minutes after driving off on our road trip. We called BMW Bloomfield and they told us to come straight in and we would be in our way within 90 minutes Fortunately we have run flat tires and were only 25 miles away. Drove there, got super fantastic service and were on our way in about 30 minutes. What could have been a total disaster ended up taking us only 45 minutes in detour and service time. They saved our evening and ultimately our holiday. Thank you BMW Bloomfield. We have had numerous issues over the 9 years we have been customers and this was another great example of their excellent service. While we live in the area, we will be life long customers. read more

I can't believe I'm Yelping this place before even get my car back It's located in a shady AF town but the employees are very nice and the place is clean and they even offer in the waiting room free cakes coffee is and the butter bagels were the bomb I came in for a airbag recall So they want me to sit in the waiting room for an hour and a half but they're supplying me with food so I write down their TV and Internet They got a really cool BMW shop It's bigger than I've ever seen in the BMW in Las Vegas so it's pretty cool crazy expensive but whatever If they end up charging me something stupid or pissing me off somewhere down the line in the next hour or so I'll be updating my Yelp but as of right now we are all good in the hood Literally read more

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Very poor Customer service. They don't return your calls or email. They have an attitude if you are asking questions, then they give a generic answer. I was in their office four weeks ago to order BMW. after filling out the form and giving them the deposit, I wanted 2 weeks to hear back, but no one got back to me. Then, after many calls found out the salesperson I dealt with does not work there anymore. A sales manager was supposed to get back to me but never did. I finally gave up on this dealership since they couldn't be careless about their clients. I called their finance manager and I asked to get my deposit back. I still have not received my deposit. Disappointed with such a high-end car and such a low-end sales team. This tells me they don't care about their customers. Or they maybe go out of business. My next step will be a call to the BMW headquarter. read more