I received quick and very satisfactory service that was done in a friendly and professional manner by the parts department.

Leased a vehicle here and was sold Lease Shield, but never told it only covers you if you turn the lease in. Found that out the hard way when I tried to actually use it. Called to ask about it and the finance manager admitted the employee who sold it to me was let go for giving customers false information. So they knew. But when I asked to be transferred to someone who could help, or at least talk about a discounted repair, I was told not to bother because that person would "probably say no." No effort to check. No accountability, just a shrug. If you shop here, get everything in writing. Don't trust that what you're told about add ons is the full story. read more

3 hours plus for oil change and replace a fuse. Ralphie told me an hour and 40 mins. Last time!! read more

Went for an oil change, asked the advisor to change the low beams had mu own bulbs, he declined stating I need to purchase original Honda lightbulb, I asked if as a courtesy to loyal Honda customer (4th Honda in a row) they could replace the light bulb? The manager on the phone said " yes " but for a $80 fee just for the lightbulb replacement plus the oil change fee...of course I declined...went home, changed the lightbulb myself...can you imagine my surprise when I saw the "original Honda" lightbulb made by SYLVANIA ...Not recommending their services...this was the new location on Rt 3 Clifton NJ... read more

I brought my car in for a warranty repair for my Honda. I Was told by there employee it was never looked at, was quoted $1200.00 for repair cost. I said no they charged me $200.00 diagnostic fee.I Took my car to another Honda dealer I was told every thing they said I needed I didn't need. The other honest dealer covered my $375.00 repair under warranty and gave me a loner car. THIS REPAIR SHOP IS A RIP OFF STAY AWAY. THIS IS WHY SERVICE COMPANY'S GET A BAD NAME. CHARGING FOR SERVICE YOU DON'T NEED read more

Garden state Honda is a great dealership. Everybody who I dealt w were extremely professional and worked w me to get me into my new Honda prologue within my budget. Thank you especially to Gabriel my salesperson and Deborah Breslin for going that extra mile to close the deal. Ty again. read more

Garden State Honda - Car Dealers Near Me - Clifton, New Jersey

My Lease Was Up So I Go Back To Garden State Honda In Clifton, Not Passaic Like I Usually Have Done. And I Get Assigned To Thee WORST Salesman That They Could Have. I Usually Deal With And Thought I Was Going To Deal With Shin Young, Very Polite Very Customer Friendly Just An Overall Very Nice Guy. No This Time Around I Get A Complete Opposite Of Young, SO VERY DISAPPOINTING And Very DISSATISFIED His Name Is DAVID RUSSO. He Did Not Help Me With The Vehicle, I Knew Not A Thing About The Prologue When I Drove Off, He Was Too Interested In Making Sure He Does Not Loose This Customer That Was Interested In An Accord That Came In While He Was Doing My Paper Work. I Do Not Know Why DEBBIE Put Me With HimI Have To Look At It As It's A Vehicle It Gets Me Around, But I DO NOT LIKE THE VEHICLE AT ALL! Also They Gave Me Thee WORST DEAL This Time After All These Years Always Returning Faithfully This Is My Fourth Vehicle With Garden State Honda. I Mean I Was A Loyalty Customer Referring Customers And All, But Not ANYMORE Not After This Year. With The Equity I Had In My Passport EXL, I Should Not Have Left There Without The Touring, I Always Have Had A Sunroof, But Not This Time And That's What I'am Vey UNHAPPY About To The Point. I Called Asking If I Could Have My Passport Back. Because I'am Very DISSATISFIED With The HORRIBLE Salesmanship Service. But In 3 Years I Will Go Elsewhere IThis Was A Sign It's Time To Find Another Honda Dealership. This Was A Sign That It's Time That I Move On! Bitter Sweet. read more

Shoutout to Chris M. at Garden State Honda! I walked in with a ton of questions and he patiently walked me through everything. You can tell he really knows his stuff and cares about helping customers make the right choice. Super thankful for the smooth and informative experience! read more

Got my first car here yesterday. Mark helped me out. Loved when I asked him a question he didn't know. He would not try to make up something and instead would say "I don't know but I'll find out for you" honesty goes far for me. And thanks to Jeremy, one of the managers, to help bring it over the finish line with the numbers for what I was looking for. So happy that buying my first car wasn't the headache social media makes it seem. Tips for anyone getting their new car that I noticed helped the dealers. Come in knowing what you want, do your research on the car you want. If you know what you want they will help get you there if you have a vision. read more

Brian was the best definitely would refer to friends and family to lease or buy a car!

Horrible sales experience. We had Louis (I believe that was his name) he sat to the right side at the corner desk. He tried cheating us telling us the base price of a Honda HRV was $5,000 more than the base price on the internet before any extra, taxes. When we questioned him and showed him what the internet their website said, he said ok, so what do you want to spend. What he was doing was raising the price, so when he came down to the price on the internet, he can look like he is giving us a deal. When we questioned him, he was mad. I did call the sales manager to tell him what this sales person said, and he tried telling me, they can charge what they want because of Supply vs Demand, WHAT They should be charging us a lot less because they have so much supply. I feel they also treated us horrible because we were 2 ladies. Do NOT go to this place, they try to cheat you and do not treat you like a customer who was buying from them. I will NEVER go to this location again. read more

My family has purchased Hondas from Garden State Honda for decades--even back before they were in Clifton and were off route 21 in Passaic. Back in the day, service was amazing and people were responsive. You felt like you were the king when they spoke to you. They were constantly asking for feedback and they were obsessed with their ranking with Honda Motor USA. But man, oh man have things changed. After buying 4 cars from them, I just had enough. I don't know if the management changed or if the place was sold to a bigger company but it's terrible now. The service department is where they have gone down the most. No one calls me back when I call them. I try to get an answer for a part and I keep getting transferred between parts and service, parts and service. They have just lost their common courtesy and trying to get anything done is like pulling teeth. It feels like I am asking for something for free when, in actuality, I am a paying customer! Not sure what the issue is but I AM DONE. I bought my most recent Honda from Paramus Honda and plan on only taking it there for service, even though Garden State Honda is so close to my house. read more

They are rude, disrespectful, and dishonest. Stay away! I tried to purchase my lease (with an appointment). After 6 hours of nothing being done, I demanded my car and drove to Paramus Honda were they were courteous and efficient. The paperwork and financing was wrapped up there in 2 hours and they were significantly busier than Garden State Honda. No wonder why. STAY AWAY FROM GARDEN STATE HONDA read more

They fixed the air con last August on my Honda crv, new compressor for $1,3000. It wasn't working when it got hot this spring. I had to wait until the end of June to bring it back to them. They've now had my car for 2 days. They promised to call first thing this morning. It's not after 1pm, and I've been on the phone for almost 30 minutes trying to find out if they've even looked at my cat. Never use them!!! read more

Worse experience of my life while somehow I was drag in by there phone call guarantee me deals while they were all lies the whole time. Not only assuming it was not real I went in anyways to see how the conversation would go but unfortunately I ran into the worse sales manager in the planet by the name Rudy very unprofessional rude disrespectful to the end bragged about he is so call experience of the industry of pushing over on people. Please my people of New Jersey stay away from this location. read more

September 1, 2021 Dealer Manager Garden State Honda 225 River Drive Passaic, NJ 07055 Dear Mr. Hall Once again I am writing you in regards to my dissatisfaction of service at your dealership and my conversation with you on Tuesday, August 31, 2021 about my car and your unwillingness to hear me out because of my tone, lack of gentlemen ship and my use of profanity. However, I should have never been pushed to this point because of miscommunication and the incompetence of your employees who have no regards for customer satisfaction. Although you assigned Kenny to handle the replacement of my tires and rims. Kenny never offered me a loaner car and said he only needed the car for a couple days. After dropping the car off on Wednesday evening August 25, 2021 and speaking to Walter on August 28 who was under the impression from Kenny that I was bringing the car the following week. However, I received an email confirmation for an appointment for Thursday August 26, 2021 at 8:30am. After speaking to Walter on Saturday August 28, 2021 I was told he needed an additional two days and Kenny offered me a loaner car which I was never offered. Otherwise, I would have picked it up the evening I dropped my car off. It was also after my conversation with Walter that I found out the rims were being sent out to be refurbished and the reason for the dely. Something that should have been communicated to me from the beginning. In addition, Kenny refuses to return my calls and after being transferred to his line three times on August 30, 2021, I was hung up on twice with the third call going to a voice mail which I assumed was his because there wasn't any greeting message saying it was. Also on Wednesday August 28, 2021 I picked up my plates and registration which your dealership provided and charged me however, my registration had the wrong mailing address. The ladies at the registration window took my phone number and said they would get back to me however, as of today I still have not received a call from them. I called DMV and had the address change even though I paid your dealership to handle. After speaking with you on Tuesday, it's obvious where your employees get their attitudes, lack of professionalism and communication skills and disregard for customer satisfaction. Especially after you arrogantly told me, "I'll call you when your car is ready." "You can come and pick up your car on a tow truck." To me that was just as bad as any tone or profanity I used and the reason why your dealership only scores 2 1/2 stars on Yelp. Like I said before, "it's folks like me that keeps you and your employees employed and your families housed and fed. Also keep in mind that no matter how much commercial advertising you do, word of mouth is still king; especially in this world of social media that can promote or destroy a product or career. After I get my car back, I will no longer be dealing with your dealership and Honda which is a great product has been dropped from my list for my new car purchase in the fall. CC: Senior Vice President and General Manager, Honda Division Chief Executive President of Honda North America This horrendous experience has stolen my son's joy and excitement which is his right as a consumer but a valuable lesson learned on how black folks are "dealt" with by car dealerships. I still have not heard back from Honda Corporation. Hopefully, this is not the norm. read more

Garden State Honda - Car Dealers Near Me - Clifton, New Jersey

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Try to sell people on a VIP pricing special to get people through the door only to trump up the prices on MSRP by over $7k bringing any car deal on a basic Honda CR-V to over $800 a month, in my case they wanted $3k down and $900 a month, total joke, my car I brought in is still new and I'm paying much less - why would anyone agree to these numbers unless extremely desperate. They sales manager tried saying that's the way the market is , we'll use common sense , make it affordable and then you have 10 more customers rather than 1 - seeing how I was the only one in the dealership with 6 sales people desperate for a sale I see these people are going down fast. read more

They show my son's pics of his Honda at the top of this page but they don't show my compliant. Worst experience of my life when showing my son how to purchase a car. My son just finished paying it off. Six months in advance. Needless to say, they didn't get my return business for my Honda. read more

Had to take a minute here to thank the team at Garden State Honda for making it relatively painless, and doing it all with a smile :) Yesterday, I went with my girlfriend to get a new car (her first), a Honda Accord Sport. I used to sell cars, so she asked me to come with. I have nothing but good things to say about the team we worked with. Pro tip: Ask for Ahmir, our sales rep. Easygoing, diligent, and made sure we were comfortable. At one point in the negotiation, as he was taking my request to the sales manager, he said "don't worry, I'm working for you" - I believed him. Thanks Ahmir! You made a special girl very happy. Finance: Elvis was the most open and personable finance guy I've ever worked with. With a permanent smile that covered a third of his face, he didn't push us into anything. We also ended up getting a 120K/10 year extended warranty for a very reasonable and deeply discounted price. Truly painless. Sales Manager: I don't know if this makes sense, but Rolando is both ridiculously sharp and extremely smooth lol! At the end of the negotiation, I turned to him and told him that if he came through on the last sticking point, he'd probably have a customer for life. He made it happen, and we shook on it a few minutes later. I know how stressful buying a car can be for a lot of people. It doesn't have to be though, and these guys get that. You shouldn't hesitate to give these guys a chance. We left happy, with a beautiful car at a fair price, and I left with a very happy girlfriend (see pics). read more

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So ... went w our son to his 6:30 appointment ( made it 2 days ago) to meet Julio to trade in his lease. We went to the not nice girl at the entrance to check in, where she told us Julio was in an interview. 20 minutes later I went to the same nasty girl who now told me Julio had 2 interviews and she had no idea when he would b finished. No one else came over to check on us. Finally 50 minutes later we left. What the heck?awful customer service... actually NO customer service . read more

I agree with the other poor reviews that the customer service and common courtesy is just plain lacking here. One of my relatives works in the car business and ran my VIN with JD Powers so I know even in poor condition it's worth more than twice what they offered me for a trade in. Perhaps not too uncommon, but when I stated that I could probably do better the salesman's tone soured for the remainder of the meeting. They had the gall to tell me they ran the VIN and a "red flag came up that the mileage may have been altered." I would have been less insulted if they just said the car was a POS. Honestly that statement is the reason I shopped elsewhere and I ended up getting a better deal on a better model. read more

So I was invited by Ms. Carolina Martinez to test drive a Honda Elite. So I got in my car and drove 20 miles plus each way, while I could have been home with my kids instead. To make things worse on the weekend too, only for her to tell me that she has a Honda for me to test drive but not Honda Elite, rather two trim levels bellow Elite. And not to worry that's the same thing more or less. You had to drag me out on a rainy day to tell me this flat out lie. Oh you poor, poor thing why did you have to lie and drag me out for nothing??? Really, really mamasote .... Two trim levels down, $20.000 cheeper and half the engine power. Now someone here is out of their mind and I assure you it is not me! Anyhow, Ms. Martinez speaks 3 and a half words of English in total and if it wasn't for my broken Spanish we couldn't even get that far. This is the most: getto,bustetdown, hood, no inventory having, rundown dealership I have ever seen or been to and I am not kidding, unfortunately!!! A compleat waste of time, unless you just jumped over the border fence and are looking to land your first car buying experience in U.S. with Ms. Martinez. Hard to believe that such slimy businesses and people exist in this day and age. Ghetto fabulous to say the least but in a more negative way! One star is way to many for both the dealership and Ms. Martinez alike. Thanks for waisting my time you classless representative of Honda! read more

Very disappointing experience at Garden State Honda despite having a good one previously when I bought my 2019 Honda CR-V XL there. Yes, it's a pandemic and yes I'm aware there are car shortages. This dealership offered me a 2022 white Honda HR-V at $10,000 above the MSRP claiming a market value adjustment for the shortage and demand. Sorry, cars go down in value the second the tire hits the road outside the dealership. I was unwilling to pay $40,000 (not out the door price) for an HR-V with an MSRP of $29,000+. The salesman finally offered the car on a one-day, on the spot price of $34,000 and change but I'd have to pay for a whole bunch of accessories I did not want, such as wheel locks, mud guards and trays ($995). The salesperson said all their Hondas come equipped with these accessories. But I don't want them. When I said I'd like to think about it, I was mocked by the salesperson for not purchasing it on the spot. I left. The next day I said I'd like to purchase the car and he said yes, but at the full price. He said, I lost the end of the month special deal. I asked him how could that be. I came in on the 2nd and today is the 3rd of the month. That's not an end of the month. Well, I simply went that day to another Honda dealer in my state and agreed to an "out the door price" on the exact same car model at the price I sought, with no unnecessary accessories and sans rude salesperson attitude. In and out. Got my car a few days later and that was it. Seamless process all the way around. Hopefully Garden State Honda managers and sales force develop a better attitude to customers and leave the 1980s high pressure sales and baloney MVA in the dustbin when negotiating car prices. Customers don't forget bad experiences. read more

It is difficult to put into words, how awful of an experience I had at this at this place. When you walk into a dealership, cash in fist, ready to purchase a new car - you should not leave feeling like you were just punked or duped into a Candid Camera episode. First off - shame on me. I know better than to believe the "internet people" that call you with all these great deals. You get to the dealership and no one has any recollection of these conversations or said deals. But with that said, once you get past the bait/switch, someone should be able to give you some purchase price numbers - especially when you have been farting around with your so-called Sales Rep for nearly 2 hours! So about those "Sales Reps." They are merely customer facing stooges who can do little more than show you the sticker price and what that breaks down to in monthly payments. Any question you have in regards to ANYTHING, will result in them having to "go ask someone" and each of these episodes took about 20 maddening minutes. Over the course of this marathon experience, we never once were shown a purchase price. What we got were monthly payment numbers that were equivalent to what you would pay for a Mercedes E class (we were discussing a $32K Accord.) Again - where are you starting from, what is the purchase price! You guessed it..."I have to go ask someone." When he comes back he advises that his Manager would like us to leave because "we are too far apart." Where is the face palm emoji?????!!!! So thank you Garbage State Honda - I like nothing more than wasting my freakin' time on a Saturday night AND being insulted at the same time. read more

Came here for a trade/buy and had David as our salesman. In the beginning everyone is very friendly/nice. Then when they give you a horrible offer for your car they get mean with you/very conceited. If you tell them about Kelly Blue Book prices they'll get annoyed/won't respect the range that the website gives. The manager Julio was at least respectful to us, compared to their salesman. But overall, I don't appreciate conceited/trying to scam you types of deals., whereas I went to another Honda dealer who showed us a lot more respect and will actually take KBB into account. Will definitely never recommend Garden State Honda to anyone. read more

I am extremely disappointed with how the Honda Service Center in Clifton handled the repair of our 2009 Honda Accord. It showed their lack of knowledge in fixing their own line of vehicles and their tendency to ask customers to pay more for unnecessary repair. Last month, the engine check and VSA light in our 2009 Honda Accord turned on and the car would not go more than 20 miles an hour. We took it to Honda Service Center in Clifton. Initially, Honda said that there are misfires so two cylinders had to be replaced. That costed $1,026.32. After they changed the cylinders, the issue was not resolved. Then, they said that the PCM needed to be changed which would cost another $1,375.00. However, we were forewarned that even though the PCM is replaced, the chance for the problem to be resolved is only 50%. If that does not work, the engine must be changed. They estimated the cost for used engine and labor at over $5000. Before deciding on whether to go ahead with Honda's recommendations, my cousin was able to find a service bulletin issued by Honda regarding the problem codes our car have. I conveyed this message to the service representative that was handling our car but was vehemently dismissed saying that they have done more than what is suggested in the service bulletin. They insisted that that the PCM replacement was the next course of action. With the total cost that we would incur, we pulled out the car from Honda without having the PCM and engine replaced. We were seriously thinking of just using what we would pay to repair into purchasing a new vehicle. As a last resort, we took the car to a local mechanic. He took the car in and after two days, he was able to fix the problem for less than $500. He said that the problem our car had is very common with cars of the same make and model. read more

This is my 3rd Honda from Garden State. They are reliable and they will treat you like family. Shout out to Roberto my sales guy. Julio floor manager for always putting up with my jokes. And Jeremy for making all of my car purchases a smooth transition. You guys rock!!! read more

Do not shop here. It's the worst Honda ever. The only thing they care is to get your money and kick you out. Once you're out there's no post sale service at all. For the money they can do anything. The sales rep Luis and sales manager Alejandro first tried to trick me by not telling me the sales price or the interest for financing. Instead they gave me a monthly payment of $700+. For 5 yrs that equals to $45k total payment, which includes 32k car value and 13k INTEREST. Seriously? Who's gonna pay almost half of the principle as interest? This is 15% interest rate while it should be 2.9% as in the ad. 5 TIMES MORE!!! Now you can see how ridiculous it is but when they hide all the numbers and calculations and keep saying it is what it is, I bet they got a lot of people this way. After they got your money they try to get rid of you like you're a flee. I found out there's a big discount on my car for 5k and I went back for it. The manager Eric simply told me you signed the paper and they don't care. Normally you assume they'll do something to comfort you and make you feel better----no they yelled at you to get you away. The worst thing is I actually asked specifically for this discount before the purchase cause I saw it on other cars outside, but they told me it does not apply to mine. Can you believe that? THEY LIED TO ME AND DENIED AFTERWARDS. Now I found there was such discount but even if you showed them they said it's your fault cause if you didn't know for sure they don't have to tell you. Yeah, like that kind of "customer service". Stay away from this place if you don't want be fooled, robbed or yelled at. Do not believe in any single word they told you. All liars. read more

I'm really not trying to give any stars as they don't deserve it, but it wouldn't let you add a review without clicking on the stars...really bad customer service at this dealership, please do not get your car serviced or purchase parts on this location, they will just simply hang up on you instead of helping you with what you need. Worst dealership ever read more

Probably the worst experience I've ever had in purchasing anything. Stopped by to shop for an Accord only to be met with extremely rude and obnoxious people from the start. The sales staff is pushy and try all the tired and contrived sales tactics which have made car salesmen rather notorious. When it came down to talk about pricing a bit and I brought up the fact that a local Toyata dealership was giving great deals on a comparable car, the manager basically started yelling about how the numbers could not be right and that I must be lying. The level of attitude and lack of customer care at this place is astounding. Not surprised at all that their overall star rating is so low. Avoid at all costs. read more

I am sad to say I will not be purchasing another vehicle from this particular dealership. My experience 4 years ago which is below was very pleasant, however, my recent experience didn't go so well. I called the dealership 3 times on 3 different days leaving 3 messages. As i had paid off my car 2 yrs. early and wanted to terminate my Gap insurance. No one called back nor apologized for the lack of follow up. I had to go in person to the dealership where I purchased my care. Upon walking into the dealership, I found there was no real urge to help me out. I mentioned to the financial person who I was working with that I was in the market to purchase a new pilot. He concluded the matter on hand and sent me on my way. I would have never let a potential customer walk out without taking the time to find a salesperson who could continue with the lead. Everyone seemed unenthusiastic and uninterested in selling or resolving my concerns. I will take my business elsewhere. If this particular dealership is not making the monthly Sales quote, I can definitely see why. I will attempt to go to another Honda Dealership with a trained staff on customer service. read more

Do not go here. The customer service is horrible. I scheduled an appt to check out a car 2 days prior. I get there and they tell me it's not available to see until the next day. Why schedule the appt if it won't be available? It was such a waste of time. I could've been at a different dealership looking at other cars. read more

My Honda lease was up and I went in to do a new one. My salesman was David Russo. He was great. He made leasing a new car a pleasure. Excellent down payment & monthly lease payment. I was in and out in less than three hours. I'll continue leasing here because they take great care of their customers. read more

This review is for the service/repair shop. We took our family car to Garden State Honda to get the airbag recall repair. The service team did their assessment of the rest of the car, as we were complaining of brake problems on the right rear tire. The found the hybrid battery was dead, but was under warranty. All that was left to resolve were the brakes. The service during waiting time was great. Shuttles brought us back home while repairs and assessments took place. The woman at the front taking care of us was also wonderful. But perhaps it's all part of "the trap" When we received a call from the dealership that the repair and assessments were complete, they told us that replacing the rotors and pads would cost $1100. According to the assessment, there were 0mm of pad left and all four were "metal to metal." Now I'm no automotive gal, but $1100 for rotor and pad replacement on a basic Honda Civic seemed steep to say the least. We are both female, so we felt we were being taken advantage of, like we didn't know what we were doing. In order to take the car and leave, we had to sign a contract essentially saying if we died or were injured on the way home, we couldn't sue the dealership. Smooth scare tactic. We drove back home and I headed to the local repair shop, Cedar Grove Transmissions. They told us that the estimate for the repair (after taking a look at the car) would be about $750. Much more reasonable. Mike at Cedar Grove Transmissions fixed the brakes the next day and made us feel appreciated and cared for. His estimate was right on the money too, no pun intended. We will never go back to this dealership or repair shop. We don't appreciate being taken advantage of and being pulled around financially and emotionally by this money-hungry business. Shop local, folks! read more

What a disaster this place is . Never again. The salesmen stalk you and pressure you to buy while looking . In an industry with a bad reputation , this place is the worst of them all. Felt like I needed a shower after going there . read more

Julio wasted my time and made me drive for an hour and a half for a car he specifically said they had. When I showed up he supposedly misheard me and it was all a miscommunication. They'll do anything to get you in the door. read more

I just bought it, I Love Honda so much. Only thing is I don't understand almost one month finishing in next week and they still didn't give my new permanent license plate and registration. My last day on Monday, How I can go to school next week? read more

To whom it may concern I would like to tell you about the interaction I had with Mike Booker on 1/14/2019, one of your sales reps at the Garden State Honda locations on Rt. 3 west in Clifton, NJ. Despite all the negative reviews this location has received. I still went in after I received a call from your reception stating, "Fernando, a manager could help my father and I with the purchase of a new car". When we first arrived to the location, I found it odd that no one was eager to help us. Which is different from other car dealerships I have been to. Finally, I went up to the receptionist and ask for Fernando; she stated that he was at another location but could get someone to help us. Mike Booker took us back to his office and asked us a couple questions about what kind of car we were looking for. I told him I was looking for purchase a car for my father. The Color, make, model, etc. Working in sales myself I know to always start low and work your way up until you agree on a price. When it came to the price, I told him I was looking to pay $16,500. To that, any successful and great sales person would counter back with a offer that's more enticing for the company. However this amateur sales rep you employee by the name of Mike Booker, countered back to my father with a sarcastic laugh and comment that I find appalling. He says to my father "He should have raised a better son" & "You should have done a better job raising your son" not only did he say that once but twice. After the second time, I told him I wasn't interested in working with neither him nor the dealership for insulting my father and I, like that. As we walked away he told my father, "If that's all your son can spend for a car he's never going to be able to buy you one". Who in the their right mind thinks that, that's how he is going to close the deal. Or did he not just want to help us, so he tried to belittle us so we would just leave. I don't know what kind of training you offer to you employees but clearly it isn't enough. You work for a company that prides it's self on being helpful. I clearly didn't see this from your employee on 1/14/19. I have worked in sales and customer service a really long time, and know treating a client like that will never get me the sale. So I don't know what in his right mind gives him the right to talk to my father and I like that. Frankly, I believe he was being racist and bias to us because of our race. I hope there is some kind of recourse for the comments this sales rep of yours made. Naresh S. read more

OMG.....horrible experience. !!! I am familiar with all the Tricks of not Honest Dealers, due for my large purchases (11-14 a year for business). now, after the Flood, yes its hard to find a car, but not impossible !!! I know that there is a shortage of Supply (Cars) but u can't screw the Customer for that....Most of the dealership in Jersey Trying & succeed to do it. I called Garden State Honda (Clifton) a day in advance about a specific car I wanted, that was on the Web site, to confirm availability & Price. availability was Confirmed but refused to give me the price on the phone, only to walk in to the dealership....Dont agree, but Understand some how. I was Told if I'll come they will not let me leave without a GREAT deal !!! the car I wanted was Sticker price $ 29,600 before tax & B-S Fee's. when I arrived to Garden State Honda at Clifton, I was introduced to one of the 12 Lonely Salesmans (No other customers). after giving him all the info. he needed to write the Invoice, without seeing the car, I was served an Invoice with the car price before tax $ 35,890 BEFORE TAX & B-S FEE'S. (Reminding u, Sticker price $ 29,600 - Yes $ 6,000 over the sticker price) the salesman tried to hide this number from me & was proud to tell me he was able to get me a great Rate of 1.9% (I have Credit Score of 850....like I needed he's help)... when I asked hime why its almost $ 6,000 extra on the sticker price..? he said its a shortage fee Charge !!!...what ???? u understand, I'm going to buy a car that I didn't want the color or the trim, but needed a car urgent. but due to no Inventory, they want to charge me a penalty of $ 6,000 cause they don't have inventory....or to abuse the Customer.......is it even legal ???? of Course, I got up from my chair & told him exactly what I think they did here (I called it Cheating) & left very angry. I will NEVER get closer to them....be careful. BTW... I made a quick photo of the Offer he gave me so they will not claim it didn't happened. BTW # 2, I did bought the same day, a brand new car, 2 Level up Trim of the one in the morning, from a different and honest Dealership, without ay Shortage Fee of Six thousand or even $ 100..... BTW # 3....I did txt the Lady I was in contact a photo of Sticker window of $ 29,600.......not even a tiny response or an apology. read more

This is my second time getting a car there. I have to say that my two experiences were awesome. They help me with everything from what type of car would be good for me to the finance precoces. Salesman and sales manager both of them were awesome I'll do business there again. read more

Garden State Honda - Car Dealers Near Me - Clifton, New Jersey