I do not recommend this company... If you want Company to come out, do a quick fix not fix the unit so your unit breaks down within 20 days then they come back out charge you again then order a part charge you to come back out and install the part then the part doesn't last 24 hours charge you again to come back out the next day then order a new part and then install the part and then charge you again use this company. This company is the worst company ever they will overcharge and not fix the issue read more

My house wasn't staying cool yesterday and I needed AC - stat! I spoke with both Jackie and Angela on the phone who were both very kind and professional and did everything they could to get a technician out to me as soon as possible. I was shocked and so pleased when the technician, Hunter, was at my house so quickly! He was friendly, professional, and thorough. He also worked outside in a ridiculously heavy downpour! He had my AC working in less than an hour. I needed a new capacitor and some Freon, and the cost was just over $300, much less than I was expecting for a call like this. I am very satisfied and will not call anyone else but Pritchard when I have an HVAC issue in the future. I was comfortably cool in my home much sooner than I had expected! I am a very satisfied customer! read more

I built my house in 1992 and installed (2) Rudd units. The downstairs unit was one of their highest efficiency units they offered at the time, We had problem after problem with it. my original dealer quit responding. I found another dealer in Shelby that gave up on me. I complained to Rudd and they sent a Factory guy out a few times. No one could make this system work correctly. A good Friend recommended Mike Pritchard. Mike came over and asked to look the whole system over. after about an hour Mike said I've found the problem. Original Dealer installed an Incorrect A Coil. Mike Installed the correct part and it ran for many years. We now have (2) Trane units and use and HIGHLY Recommend Pritchard Heating and Cooling (10 Stars) read more

Our office's heating system has been down so it's been FREEZING cold! We called them to check it out and they were able to fix the problem in a day. i'm so grateful that I no longer have to wear a big jacket to work! read more