Each time we are here, the office is clean and organized. The front desk ladies are always efficient and professional. The Dr. is good but inconsistent. He also rushes through his part of the visit. He is not personable but he is professional. Patrick is the best part of Pritchett Eye Care Center!! We love Patrick! He is knowledgeable and friendly. He takes the time to get to know you and has a heart of gold! read more

Should have read the reviews before I went here or at least researched. My visit was okay till it came time to select a pair of glasses. The person who attended to me, NOT ASSISTED, was like a "car salesman ". Have worked around them for 4 years and are easy to spot. While she was attending to another customer she told me to look at a certain selection of glasses. Once she was finished she asked if I had found a pair and I asked which were the covered glasses. She immediately had a change in attitude for the worse as if she no longer wanted to attend to me. She hastily brought over the box and I looked through it. She walked away and seemed like she was hoping I hurriedly found something bc she seemed uninterested in helping. The only thing I could ascertain this attitude to is someone who was not going to "Make a commission or an Upsale" to which this seemed very apparent and transparent by her attitude! This business should be closed and lose its customers for the awful treatment of staff from start to finish. Then should be professional from start to finish irregardless of a persons means or decision. read more

Got a pair of glasses that didn't focus my vision and left me seeing double. They told me that was normal and I would need to get used to it. It never improved, and I decided to take the screw out of my frame and turn the lens around, and I stopped seeing double. Now it's too late to fix it without paying a bunch. Absolute buffoons, and just what I expect from a Carson City branch. read more

Dr turnover. Do not buy frames from them! Charges for frames and then several other charges on top of that.

Absolute GARBAGE place. I had an appointment at 8:15am and got there exactly at 8:15am. Started going over the paperwork at the front desk and I realized they had my insurance information all wrong. I pointed this out to them and rather than calling my insurance to confirm the information, they told me too bad. It was either pay for the exam (which was more than my exam and frames through insurance) or get lost. I stepped outside and called my insurance and they confirmed that they pulled the wrong information and to have them call to confirm the actual information. I went back in and let the girl at the front desk know this and she told me that because it's already been 15 min into my appointment time they will need to reschedule me and will call my insurance later. Safe to say, I won't be going back. If they can't take 15 minutes to call my insurance they clearly don't really care about their patients. They need to hire some better people for the front desk cause dealing with that gal's attitude put me in an even worse mood. Girl, you're not the one who took time off to come do this to only go back empty handed! read more

I have not been to this location for over 2 Years. I do need to get more contacts though. I never had a bad experience besides waiting longer than usual for glasses. I never cared for one of the girls attitudes at the front desk. After reading all the recent reviews and seeing that delays due to some unforeseen "issue" seems to be a constant pattern. I'm just going to take my business elsewhere. They clearly don't need it. read more

I waited for 2 months to get into this place and I show up 2 minutes early to be told that they gave away my appointment time. They claim to have tried to call me and text me the day before and yet my phone shows no record of that. I would recommend to go someplace else that keeps their appointments and commitments. read more

I love Dr Lewis!... he listens carefully, is highly knowledgeable, & just has such a positive, calm, nice disposition. I've been having trouble with my vision for quite a few months now, having to see various specialists about various procedures, & Dr Lewis has been supportive & helpful through it all, the one with the patience to explain clearly what the other doctors haven't, the one I trust to give me good advice when I'm confused & afraid about what to do (to see better). The office staff--everyone at the front desk, and Patrick and Erika--are also very pleasant & knowledgeable. Since Dr Lewis came to this Carson location, this Pritchett practice has improved greatly and I highly recommend this provider! read more

I came in for a glasses exam. Everything seemed to be running smoothly. They didn't have great selection and their prices were a bit high without Vision Insurance but I needed new glasses. I told them I was running out of contact lenses and that I would need them as soon as possible. They assured me they would be ready in 3 weeks. It has now been 4 weeks and they are now telling me there was a delay and the glasses won't be ready for another week. They tried to blame it on the frames and lenses I selected, but they never told me selecting certain frames or lenses from their poor selection would delay the delivery of my glasses. I am now wondering if the employee helping me with my selection is paid commission and omitted some information on purpose to close the sale. I suppose I understand now why they made me sign a no return/refund agreement before placing the order. Awful service and I would advise anyone who needs eyewear in a decently timely manner to avoid this company. I should have taken my prescription out of house Oh an another note: when I reminded them they said 3 weeks and it has now been 4 weeks, they tried to tell me that means "business weeks" as if that was somehow a different timeline. I came in on March 9th and I was calling them on April 6th. It had been exactly 4 business weeks. A business that attempts to gaslight its customers is shameful. read more

So I bought glasses form here in April. The eye exam and everything went well and the people were extremely nice. They called me three weeks later saying they had them, but they messed up the prescription so they had to redo them. I got a call again today two weeks later saying that the second pair they had made were now lost. I'm upset because I need them to drive, also I spent a decent amount of money on them. I'm also upset cause they said they will be rush rushed , but weren't able to give me a day. It'll be 6 weeks I've waited for my glasses when I was told 3-3 1/2 weeks. It's disappointing to say the least. read more

We've had a great experience here. Calling to make an appointment, front desk was patient with me in making an appointment for both me and hubby and I was able to get seen when we wanted. At our appointment ladies up front were friendly and with Dr. Mather he was friendly, thorough, and i didn't feel rushed. He listened to my issues and helped me get what I wanted. Selection of glasses are also nice, but mostly wayfarers. read more

It's been well over a month and I'm still waiting for my new glasses. They were very expensive and I have never had to wait this long for glasses. What is going on guys? Did production stop for some reason? I'm going to go blind and die of old age before they come in. Is it time to ask for a refund? I probably won't return to this eye place again. I'm not happy about the wait. read more

Amazing Office! Efficient Courteous Beautiful Dr very knowledgeable all you need for eye care and glasses Great location read more

I was happy with the service here as far as customer service goes. But having perfect vision then trying to sell me on glasses that I will never use? Only because my insurance will cover most of it? Yeah fuck you. Nice try but won't work on me. But apart from that, it was good and the doctor was cool and very knowledgeable. read more

I had called on 2/23/2022 to ask specifically if the had in stock both Tiffany and Silhouette brands reading glasses and was told yes they did have them in stock. We drove 2.5 hours the next day on 2/24/2022. We went into the office only to be told they didn't carry them and I shouldn't have been told that. I asked if either of their other location in Reno or Sparks carried them. The woman at the desk called and circled the other locations in Reno and Sparks on a business card and assured me they both carried the brands I wanted. I will also say, while my husband and I stood there, two individual people arrived for their appointments and were each told their dr wasn't in that day. When asked why they hadn't called them to cancel;, the gal behind the desk responded by saying "hmmm, they should have called you." my husband and I both drove to their Reno location to be told, n, they don't carry the glasses I want. I will NEVER use this business,! Instead, we used RENO FAMILY EYE CARE and they were AMAZING,! read more

Dr. Mather OD was very informative and helpful. My father saw him today regarding macular degeneration. Dr. Mather was polite, well mannered, and answered my numerous questions about my Dad's eye health. Dad is scheduled in another 6 months. Will update review at that time. At least 4 star based on my having tagged along for this visit. Office administrative staff is friendly. Sounds like the phones are pretty busy and after reading a few reviews I can see why. Looks to me like patients in the area are too lazy to go take care of their needs in person so they opt to just pick up the phone instead. I can imagine when the weather is bad the phone might be the only option. Communication by phone isn't the most effective in any case. Let's be realistic, if your needs are more than setting up/cancelling an appointment, or a quick question, you should go in person. Ample parking, facility is clean and well kept. Looks like they have a lot of frames to choose from. Dad's appointment was 9:45AM on a Wednesday morning, we arrived 10 minutes early and he was seen on time. After a handful of tests we were physically out the door by 10:20AM. I'd recommend this facility and Dr. Mather. read more

Not happy with the business. First time, my prescription was way off. Gave the lenses two weeks for my eyes to adjust, but it was rough. Next, went back and had retest. Glasses took 4 weeks to get in. Prescription still off. read more

We had an appointment for my daughter and were running late so we called ahead. They were rude on the phone but said if we got there by 10 that we could still be seen. We walked in right at 10. They were again rude at the desk but said to have a seat. After waiting in the lobby for 50 minutes, trying to keep 2 kids entertained they called us up only to say that they couldn't see us. They could have just said that we were too late and would have to re-schedule but instead made us wait almost an hour and then told us. We will not be back. read more

Awful customer service and I had a hard time getting them to give me a copy of my prescription. As for the doctors, I'm sure they are competent but I've left multiple times feeling like I've had the wrong prescription which I will have to live with for another year. I've been there for years, unfortunately, but I am finally moving on from them. read more

My son and I went in March 2019 for exams, glasses & contacts. We were both seen by the same doctor. I was "ok" with the doctor, but my son did not care for her. Among other things, she said his eyes were too dry to get the prescription and to use drops, then come back in 2 weeks. We did so, but requested a different doctor for the follow up. No problems with the new doctor at all and we picked up his glasses a few weeks later. I just received a bill for the 2nd visit!!!! I called and was told this was a medical situation and that medical insurance was billed ($59.00). I now owe $35.00 which is the co-pay. She went on to say think of it as going to the doctors office, you co-pay for each visit. This is BS as it was a follow up. I told them we will no longer be using their services to which she seemed quite happy. Avoid them at all costs. read more

Home of the worst customer service in Carson City. Call and talk to two different people yet ask the same question and you will get two totally different answers. Not only that just plain rude. We have given this place three opportunities and are done. read more

I chose Pritchett because they accept Medicaid, I had a script from my ophthalmologist so I didn't need to see a doctor so I can't comment on how they are. I came in and they ordered my glasses on the 22nd, they said it would take about 12 business days, I started calling to check if they were in about 3 weeks later because I hadn't heard anything. After over five weeks of not getting a phone call I call and they said they were in, thanks for letting me know. So I go in to pick them up and there's a huge chip in one of the lenses that they missed so back to the lab they go I hope I don't have to wait another month to get them. The techs were very friendly but the ladies at the front desk can be rude. Next time I will go someplace else to get my glasses. read more

Once again the front desk never returns your calls and I just found out that I need to go back in to be checked because the dr barren wrote up the wrong prescription and will not rewrite me one because it's been over 30 days. I have been trying to fix this from the day I picked up my prescription but she went on maternity leave. read more

Giving one star is nice compared to the service I received yesterday afternoon from the front staff member Heidi. I tried picking up my husbands glasses yesterday and was turned down because they haven't received the check for the remaining balance. I gave her the the check number that should've been enough since our last appointment they even said an invoice would suffice to pick up the glasses, but she refused and demanded money or a check. My husbands work gave me a number if there was any problems and when I tried explaining that to her, she shut me down and says "it isn't her job to track down a missing check". I was incredibly embarrassed because two other front girls were just watching as she was being so insanely rude. Because of her, my husband and I agree we'll never return to this office ever again. read more

I have never been to "dr" office (as I say to my four year old) that has treated my little man so well. I took my son (4) here for an eye exam as recommended by his pcp and I could not have been more thrilled with our experience! From the moment we walked through those doors we were treated with friendliness and professionalism all around. All the staff including the dr was absolutely amazing with my son. The eased all his fears and made having to wear glasses a fun and exciting journey! It was a beautiful experience! I will be handling all of our eye needs here! read more

Would highly recommend against going to this place. I got my eye exam done that was fine they have an extremely low selection of glasses which is whatever but the service after you get the glasses is absolute trash!!!! I had bent my glasses so I went in to get them fixed, and some young girl "fixed" them. But she didn't she made them so much worse and they were squeezing so hard but it felt like my brain was being squished. So I went back the next day because they hurt so badly and the only person that could help me was the same exact girl so I wasn't surprised when the outcome was the same exact thing. She then told me that my glasses were so damaged she wasn't gonna be able to fix them beyond what she was doing. Yesterday I finally went to another optometrist and they fixed my glasses within five minutes, there was nothing wrong with my glasses besides being slightly bent and what one store said was broken beyond repair another eye place fixed. Not good customer service they're young and I have no clue what they're doing. The people helping you buy your glasses are not licensed optometrists I highly recommend going somewhere with a licensed optometrist. I will never be back!! read more

My husband and I have been going to Pritchett for 5 years. The last couple times have been unpleasant to say the least. Allie, the girl up front,is one of the rudest people I have ever dealt with. Consistently. She treats you as if you are inconveniencing her whenever you walk in, not to mention she is incompetent at her job. When asked questions, she provided one answer, but her manager provides a completely different answer. When I asked for a copy of my prescription, she printed it with a huff and said "here, have a nice day." Truly a brat who should not be working with the public. They try to pin "fees" on you for an assortment of different tests, but when asked a few questions they take the fees off. It would appear that they are merely interested in squeezing every single cent out of every single customer. We will NEVER return and make sure to let everyone we know how poorly they treat their customers. It's still a small town, and word of mouth is a killer. read more

Oh man what an experience so 2 different optometrist 3 sets of lenses and a bunch of bull finally only got screwed on the money for one pair never had such crappy experience with an eye Dr like this or a complete bull crap run around session it was so exhausting didn't want to screw with these BS artists on the money for my second pair read more

Wouldn't recommend, I bought Maui Jim sunglasses two pairs 8 to 10 years ago for those of you that don't know they have a lifetime warranty and if they no longer manufacture that pair though give you half off a new pair which is an awesome warranty. Will Pritchett eyecare put on authorized clear lenses in my sunglasses and void my warranty so Maui Jim can't or won't fix them and they won't give me half off a pair. Did Pritchett say about this...sorry nothing we're gonna do for you! Never again read more

Like many other reviews here-I will say the doctors at Pritchett are great--Dr. Mather in particular, is very friendly and smart-but the front office staff is somewhat slow motion. My new eyeglasses were supposed to be done in two weeks--slow motion service there, by the way--3 weeks later I called them--the eyeglasses still were not in. I called them one week later--and the eyeglasses were finally in...But, they had not called me...I like using the local businesses--but big old Wal-Mart has faster service. One time at Wal-Mart I placed an eyeglass order--they were ready in two days... and they called me! One more important detail--Pritchett completely lost important digital photos of my eyes! There is no excuse for losing anything like that--They should be backing up everything digital on the cloud...It's free! They are either lazy on backing up data, or just don't care...I would bet they find the time to back up their accounts receivable bills... read more

I have been a patient of Pritchett Eye care for a couple of years now. Last year I had cataract surgery and the doctor scheduled me for a follow-up appointment three months later. When I arrived for my appointment, the office staff over ruled the doctor's orders and told me because I was a Medicaid patient I could only see the doctor once a year. Today I went back for my annual checkup and the place REEKED like a dirty ash tray. I have never been in any medical facility that stunk so bad. I left and will find another doctor. read more

As a family we have been going here for 8 years. The Doctors are awesome! But their front office staff is HORRIBLE! My husband went in to purchase glasses and the old lady at the front counter was super rude and told my husband that our insurance no longer included vision. I've had the same insurance for 8 years and have never had a problem getting glasses there. That same lady had no problem billing my sons glasses last month but refused service to him and told him to go somewhere else. Its super sad to see a great business go down hill and are happy to loose customers. I'm going to make sure to let my whole company not to do business there anymore since according to them they do not take our insurance. I however went down the street later that day and had no problem finding a new place that was more than happy to take our insurance and business with no HASSLE! They had no problem billing it and was more than happy to have our money! read more

TERRIBLE AND NOT WORTH YOUR TIME first set of frames broke after four months took them in because my insurance said they will cover to get them fixed I go in the staff was rude like I was an inconvenience I brush it off then the man who was going to take my claim was rude ripped the frames right out of my hands and fricken scratched me in the process didn't even apologize never even took down my claim and basically rushed me out as fast as he could two weeks later no calls or updates I call them HE NEVER PUT THE ORDER IN I let it go people make mistakes or have bad days so I just say okay can put the order in now then and I'll wait another two weeks then two weeks later I call again now they tell me that the provider has stopped making said frames and I have to get on of their cheap pairs that their office will cover at this point I'm frustrated and it's been a month where I can't see so I agree I go in pick out a pair that isn't really what I want but will do two weeks later and they sent me THE WRONG FRAMES at this point I'm just going to keep the crappy frames get my prescription and order glasses online this is so unprofessional and not worth it and their reviews on Facebook have to be "approved" by the page so obviously it's just a load of bs on their Facebook page read more

Not cheap, but they have a better selection and nicer frames than the others around here. Service is friendly and efficient. Takes a little too long to get new glasses back from the lab. read more

I have not been happy with the Pritchette staff. While the Dr. that is see is very thorough, the rest of the staff is not. They have ordered the wrong contacts for me-causing me to wait longer for my new prescription, I get random 4 AM texts from their computer system. I got a text saying my order was in (for my glasses) and I leave work early to pick them up only to find out that the text was a mistake and my order wasn't ready. My glasses which were supposed to be in on a specific date never came and a week past the day I was supposed to have them I finally called to find out what was going on and they tell me they had to send them back because the wrong lenses were put in. A courtesy call would have been nice. I continued to wait another week and called again only to be told a different story than the last one. I have now been waiting 5 weeks and still no glasses. When are the constant mistakes going to end? Maybe a call to the Better Business Bureau will help. I can't take my prescription anywhere else because Pritchette has used my insurance already and I would have to pay full price for glasses elsewhere. read more