This is a great service. Worked with Joe, who was very kind, courteous, and professional. He was…read moreable to negotiate and unbelievably good price on a new car for me. Look forward to working with him again and would recommend him to anyone looking to purchase a new or used car that doesn't want to deal with the stress of a car dealership.

The individual who helped me, Joe, has been great throughout the entire process and was very…read morehelpful in acquiring my new pick up truck. Rather than just slog through all of the unscrupulous dealership-side tactics over and over again, I am more inclined to just seek out his expertise and assistance in the future. Thank you so much for you help, YCBA team.

Great place to buy a car from. Between Mike Klaben Jr and Mike Urbania you could not ask for a…read morebetter duo. Service Department is great also. Highly recommended Klaben

We were so appreciative of their customer service! Vince, in their service department was…read moreextremely knowledgeable and got us in and out as fast as possible!

Update on story below- I went to to Toyota again. The head of operation met with me as well as the…read moresenior head of service. They saw I put a new rim on where a tire had gone off. They wanted to assume the issue was caused by the rim like blaming a mythical pothole before. However, they did listen to me. That the old rim was checked and the only reason I put a new rim on was due to the fact after number of tires going off rims and near accidents I did not know if now something would now be wrong with it. They did want to take a look at the old rim but told me they would pay for other tire work. They wanted to see if there was a problem with the machine or rim for safety of customers. They believed I had problems and wanted to make that right. I give two more stars. I appreciate they worked to hear me out and repaid work done. I can't give more stars as it was more than one tire that went off shortly leaving the place. One was put back on by Flynn's by a friend there. The other that happened more often that I replaced the rim I wish they would have let me pay difference for other tires or other resolution on that one earlier when I told them I almost got into and an accident with a mother and kids. 3 times seems a little on the far side. I was afraid to drive my truck on new tires which felt very strange. Under a stressful situation I do respect how professional they handled it. My main complaint is not acting faster. As I am sure this does not happen with most tire installs and talked with sales, it surprisingly would not keep me from buying a car there. The sales staff is knowable and an older gentleman AJ or A younger man Tony would be great men to help you buy a car. So bought 4 tires for my tundra. One tire on the front passenger side, a side I have never had issue before has popped out of the rim and almost caused me to have an accident 3 times. Often within hours of instilling the tire. Auto tech at other places are mystified that they would let me leave or not do more to fix the problem as the have never seen an issue like that before other than two reasons 1. Someone installs the tire wrong. 2. The machine does not put the tire on right. I offered to pay the difference even though I most got killed for different tires. They told me they got them from Flynn's so I talked to Flynns. I had auto techs stopping by my house to see the tire the let me keep as they couldn't believe it. It had gone viral. I have heard different reasons the tire may not go on, ok by I am driving a Toyota vehicle a a Toyota dealership. Let's say it's a problem with the rim and you already know the tire has caused a near accident with another vehicle, then have the customer get a rim and a tire. But they did not see any issue with the rim. They did try to tap dance out of putting new tires on. You let a customer leave when you know there has been a dangerous issue that could put their family and others at risk. You make it right. You figure out the problem. Do not trust them to put tires on your car. You are putting you, your family and others at risk. I have a whole bunch of auto techs that are ready to testify. Other shops don't let vehicles leave like this. If it happens they make it right without trying to blame the customer. I tried to be be nice during this and keep my cool to the service manager Ben, but his boss wanted to try and blame other things. People and myself could have died. I also own more than one vehicle and drove the worst due to workers having kids and I do not. I lost a kid and did not want kids losing their parents so have much nicer vehicles. I was going to get a new personal and business vehicle for myself, but I know not to get it there. Buy them and get them serviced elsewhere. You life and those of people you care about may depend on it. They knew their bad work almost caused a crash with a car containing kids and they did not do more to make it safe. I am bringing elsewhere and bringing another old tire to them. Last thing I would do is trust them with the work.

Salesmen are not truthful about the condition of used cars. Drove a very long way to drive a car…read morethat would not shift out of first gear. I was told all was well prior to making the trip.

Absolutely phenomenal service! It was zero pressure, yet I knew everything about every corner of my…read morecar before I left. Would highly recommend! Chris and Thomas were amazing! Seriously go in and ask for them!

Avoid Sim's Buicks at all costs. I rarely leave reviews, but our experience here was so appalling I…read morefeel obligated to warn others. The Service Department is shockingly unprofessional and downright rude. If you dare to leave a negative review--even if it's 100% truthful--they'll retaliate by blocking your account. That's not just bad business, it's unethical. What's even more disturbing is the number of lawsuits filed against this dealership by their own employees. That alone should be a red flag for anyone considering doing business here. How this place is still operating is beyond me. Save yourself the headache. There are plenty of dealerships out there that treat customers with respect and integrity. Sim's Buicks is not one of them.

Super nice staff! Always willing to work something out to encourage and give often dignity and hope…read moreto their clients..I recommend agree to everyone I meet !

Bought car from them discovered had issues next day and wouldnt do anything about it …read more Bought c-max and hybrid battery was bad Was told had no issues . Got it looked at at dealer withing week and a half and $11k to repair

I have and so has my family bought cars from here since the 90's . What an amazing business they…read morerun. Family owned and they work with you best they can to get you and your family in a solid car that runs . I took my son there once again and he found his dream car. He love that car and it runs great and looks fabulous. I say to all go here first always when looking for a nice used ride

So I only personally dealt with them directly when calling to verify the deductible for my…read morestep-sons insurance claim about a week ago. Didn't get through the first call but called back a few minutes later and got an answer. The gentleman who answered was super friendly and knew the vehicle owners name and information as soon as I said it without looking anything up. Too me that is a level of personal service I am not really accustomed to these days. As for his truck they had it less time than expected. They completed the repairs under budget. Also, when the truck was finished you wouldn't have even known it was in a accident. I was also made aware as the step son is 18 they kept him apprised if the goings on regular through the whole repair as well! Overall super impressed and I highly recommend.

Best body shop in Niles, OH I recomend you to go there if you wreck your car.read more