These guys are CRAZY good! Was referred to them about 12 years ago and our family has 4 vehicles…read morethey service. Fred (Mgr.) and Chris (owner) have saved me a lot of money, time and frustration with how easy they are to work with and their overall knowledge. They just did a partial rebuild on my son's '91 Chevy Truck and it's purring like a kitten. They also turn things around within a day or two typically. Can't go wrong with these folks

These guys are fair and honest. I have had them work on several vehicles, and each time I'm happy…read morewith the work performed.

I take my Kia to the Ford quick lane every few months for my oil change. They are thorough and…read morereasonably priced. The waiting room is nice, with TV and a free coffee or hot chocolate.

Don't waste your time going to this place. They make you…read morewait, they want you to leave your vehicle for over an, even when there not busy. They don't take appointment, so if you come back in an you could lose your spot. They are open til 8 pm on Mondays, but state they take the last one around 7. Went there also on a Saturday at noon and was told it was to late to do it, because they close at 1:00pm. They advertise as a quick lane oil change? Big guy at the counter seemed that he could care less if you had an oil change there, wasn't helpful at all. My recommendation is that you don't try going in there at all. Feel sorry for people who buy cars/ trucks from them.

Historically I've dreaded visiting the mechanic as a female who knows nothing about cars. Northland…read moreis an exception. They recently replaced brakes in my daughters car, and in mine. Just towed our unworking car in for evaluation. I have total trust in these people and the customer service is really great. #customerforlife

Great customer service and very fair prices! Support local. I'll definitely be back and would…read morerecommend this crew for your repair needs too!

Great staff with decent timing! Very friendly and knowledgeable they know their stuff!read more

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.

Graff dealership goes above and beyond when it comes to buying a vehicle or having your vehicle…read moreserviced. From the second you walk in the door they treat you with kindness and are honest. They are asset to our community when it comes to having fun events that raise money for various non profit causes. I would highly recommend thier service department, routine maintenance or fixing your vehicle has always been a honest , hassle free experience for me. Fantastic team at Graff Rockford!

They don't return calls. I bought a vehicle from the owner and months later have not received the…read moretitle. Shady business!

Within a time frame of 7-8 months I took my Pontiac Grand Prix there five times for the ignition…read morecoils going bad. They just kept replacing them & not actually fixing the problem. And the fourth time they replaced them, within a week the same exact thing happened! When I asked why they were going bad they said they didn't know because they couldn't get into the system to find the problem. So they're not even doing their job to fix the problem or offer any other solutions to fix the problem. That's terrible business, does not build trust, & just taking advantage of people. I'm never taking my car there again! I recommend no one ever taking their vehicle there! I don't see how they're even still in business!

the whole experience with this shop from start to finish was top notch and I would recommend them…read moreto anyone. everyone there was very friendly and helpful, work was done sooner than anticipated, they kept us informed every step of the way with email updates and phone calls if something came up (it was always for the better when something came up, such as having the car done sooner than planned), and they even arranged our rental for us and handled all the insurance hassle. not to mention the work was impeccable and they even detailed the inside of the car (even though it was a mess inside when I dropped it off which I feel bad about because I didn't know they were going to do that, sorry guys!). I have not even one tiny gripe to mention. I hope I don't have to use their services again but if I do I wouldn't go anywhere else.

From the owner: Established in 1992, Car Center - Cedar Springs is a trusted auto body shop in Cedar Springs,…read moreMichigan. They specialize in collision repair and auto bodywork for all makes and models. Their commitment to quality repairs and exceptional customer service has positioned them as a leader in Kent County.