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Pro Clean Solution

5.0 (1 review)
Closed 6:00 am - 9:00 AM
Updated 2 months ago

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Response time

2 hours

Response rate

95%

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13 days ago

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Leticia R.

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Karla Cleaning Service

Karla Cleaning Service

4.7
(11 reviews)

Karla's cleaning service was great! She immediately responded to my request for a quote, asked good…read morequestions and gave me an informed quote. She was able to schedule the cleaning quickly too. Team showed up on time, were very nice and left the house looking spotless. Communication through out the project was excellent. Recommend!

I asked for a quote on a complete move out cleaning of a one bedroom studio apartment. Her schedule…read morewas fine and based on the five star reviews and based on the quote I decide to hire her. Long story short when she arrived at the studio with two of her helpers I told her I didn't think 175 was enough for a job and I was gonna pay 200 as that seemed fairer. When they were done about an hour and a half later she asked me to come check it. I went by and everything seemed fine however I failed to check carefully. . Only after they left and I was gonna go take some pictures for a listing did I realize they hadn't touched the refrigerator. It was full of food from the previous tenant and food in the freezer as well. There was a cabinet in the bathroom that they didn't even open because it had dirty towels in and some stuff on the shelves. It's just really strange. Anyway, I ended up cleaning out the refrigerator and freezer myself. I then ran a vacuum over the rugs and ended up with a complete container of dog hair and dirt so they definitely need a better vacuum. I really wanted to like them and give them a good review. However, I don't think they will improve on their shortcomings unless they are made aware. The last thing is the communication is a major issue.

Oneyda Cleaning Services

Oneyda Cleaning Services

1.7
(32 reviews)

If I had 0 star, that's what I would give this service. I used them multiple times and it's a hit…read moreor miss... Some of the crew members that clean do a great job, while others suck. The worst part is that the owner herself provides the worst service and is extremely arrogant. They cleaned my house just few days ago and I came home to a bad smelling home... They used dirty cloths to wipe surfaces, I could smell the odor all over the house. The marble tops on the sinks were also still dirty. The wooden floor was also dirty. Everything was done half heartedly... I reached out to the owner to politely complain and she sent me a nasty response, few of her words are below: "Ok hire a new service , I was there and the job was done" "We move all rugs and mop the door as requested and move your sofa to pick up all toys and clean all need to be cleaned" "You know your son is all over the place playing and make it mess again" Very rude. My house is built in 2015, it's a new construction and doesn't require hard scrubbing or anything. My son is 4 & extremely clean and well behaved kid. He definitely runs around the house but I don't think those tiny feet can make such a mess so quickly.

We are new to our area and with no good word-of-mouth recommendations, we have looked to…read moreLivingSocial.com and Groupon.com deals to try various house cleaning services. My wife and I both work long days and she has a 100 mile per day commute, so sometimes a once a month house cleaning is a big help. Anyway, until now, this has been a good way to try different cleaning companies for our area. My wife booked for this morning at 7 a.m. which meant that I had to stay home and be late for work to let them in the house. 7 a.m. came and went. I figured that because we live in a new development, maybe they were having a hard time finding us. 7:20, 7:25.... I figured that I better call to see where they were and when I could expect them to be there. Instead of a professional, "Oneyda Cleaning, how may I help you?", I received an annoyed "Hello?!". The conversation went downhill fast from there. Although I had difficulty understanding her due to a lousy cell phone on her end, I was able to determine that they were not, indeed, coming at all. (Later, she told my wife that someone's aunt had died, yadda yadda yadda.) Now, I am far from a heartless person and I hardly ever complain about any services, instead preferring to give a company a chance to make things right. If you could have been bothered to CALL ME to tell me that you are sorry, but someone's aunt has passed away and the company must reschedule, I would have been a lot less likely to leave a complaint on Yelp. Sure, I would be disappointed with the inconvenience, but I'd understand. Instead, they did the exact opposite of what I'd call good customer service, didn't bother to call and explain, and then treated me and my wife rudely. You get what you deserve and I hope this warning makes it very clear to others who might be considering using their "service" that they are looking for disappointment and headache instead of a clean house. We have some very important company coming to our home tomorrow afternoon, so now we are left scrambling to find someone reliable who will do what they say they will do. Luckily, LivingSocial.com made it easy for my wife to get a refund.

Pro Clean Solution - officecleaning - Updated July 2026

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