I live nearby and have coming to ACE for the last 15 years or so. 99% of the time they have…read moreexcactly what I am looking for (shovel, bleach, broom handle, plant fertilizer, wood cleaner, etc...) - they have the best inventory in the neighborhood and are easy to reach via transit. I have found the workers always knowledgeable and courteous. They are my go - to for most anything.

I've been coming regularly to this store since they opened twenty or so years ago, and the…read moreemployees have always been courteous, knowledgeable and professional. Lately though, the some of the young women/men who work there have been rude, unknowledgeable, and and have bad attitudes. While I want to support local businesses, and have for years without issue, I've vowed not to frequent a business where my business doesn't seem to be appreciated -- no matter how convenient the location is. Which is too bad, because I like the owners. But people with poor communication/people skills should not be working with people. There are other places to shop, like Cliffs. Kudos to the nice people who work at this location, but adios because of the ones who aren't. See ya.

As a renter, my needs are simple since the landlord fixes most things…read more Today I needed a kitchen sink basket, a drain opener- and yeah, let's try this snake gadget to see if I can use chemicals as a last resort. This is the kind of independent hardware store I prefer to support: Buy what you need, get a key made, support a neighborhood business. Open every day except Sunday.

Third update: It has been almost two and half years since my last review, a pandemic has come and…read moregone, SF Hardware closed up shop completely for most of it, and then, after putting on a pretty good show of reopening, they went right back to never having predictable hours and being all locked up when you get dressed and leave the the house for the first time in a week because you need a screw during totally reasonable daytime business hours. Two out of the last three times I showed up there, during afternoon hours that they'd previously been open, they were locked up tight. At least today they put the sign up saying that they now close every day at 4:30 (because obviously I'm going to take off from work early if I need a screw, right?), last time there wasn't even a sign. I said in my original review that one of their primary appeals was "They're there." But if they're not open when you need them, then they're not there. And very frequently, they aren't. I think I'll just order replacement screws from the internet from now on.

boby and Joel were super nice on staying late for some screws that I needed ,…read moresuper helpful , great Customer service

I really like this store because they do have good sales persons to ask questions, and they are…read moregreat. Especially in the plumbing department I like Oniel he is a professional sales person. He helped me lots of time to solve my plumbing questions. In the Lumber department Osy is the best and very helpful person also very kind. He helped me alot always. And he has very smiling personality to contact with customers. Overall every one working in the store are very kind and polite.

Now I don't go to hardware stores often, so I can't compare to other stores, but I love it here! A…read morelot of it is because of the service. No one is afraid to help you and everyone is so friendly! A very welcoming environment :) I had to get some things to caulk the bottom of a toilet the employees were super helpful with their recommendations. Left feeling less anxious about the job I'm about to do at home!

I was gifted an expensive ink pen, but was not confident that I could assemble it with the supplied…read moreink cartridg. It was not purchased from Cole Hardware! But, already having had many positive experiences with help from the very competent staff, I brought it in. Geoffrey at the Vallejo Street North Beach store was instantly able to get it up and running! I did purchase an item that I needed from the store, but the pen help was totally extra curricular! Thank you again Cole Hardware and Geoffrey for truly being part of the community - with your friendliness, advise and assistance!

I was desperate and needed to get into an apartment vacated by our tenant right away. I believed…read morethat I had the right key, but wasn't 100% sure bc it wasn't unlocking the deadbolt. (Turned out I had the right key, but the ancient lock was broken). I got a recommendation to use Cole and called them. I had to leave a message and Marc called me back, as promised on the greeting, within the hour. He was wonderful and patiently listened to my sad tale of desperation and woe. Just the calming response I needed. I won't detail all of the back and forth I subjected him to. I will just say he was extremely responsive and helpful and scheduled an appt for me that worked with my schedule. It turns out that I didn't need to use Marc's services - I was able to get in and replace the deadbolt without the need for a locksmith. HOWEVER - if I ever need the services of a locksmith, Marc with Cole Hardware will be my first call.... without hesitation.

Hi yesterday, I went in there for a few items There was a…read moregirl making Keys so I went over there. She said oh I have to make 20 keys. I'm sorry it'll be about 15 minutes so I said OK I'll come back but then I said I have a key with a red thing on top I said, did I buy this from you? She said I don't know and I said can you just look at it? She said no I have 20 keys I said could you just tell me if you have this key she goes no I have to make 20 Keys and I said I don't mind coming back, but do you have this key? I just a regular key with a red thing on top and she's like I can't look. She was very rude. I know you have to make 20 Keys, but I don't know why you can't stop and look for a second or why you had to be rude about it

A Japantown GEM!!!!!…read more Been going there for years! Amazing family owned business! You can spend a lot of time discovering treasures throughout the store. My kitchen is filled with their products...from rice bowls, chopsticks to my rice cooker. Love this place

Nice little hardware store with a lot of Japanese items in Japan Town the owners were super…read morefriendly and we talked story about how they had relatives in Hawai'i on both Oahu and Maui I would love to visit them again

When Taking A Walk Around The Hagiht Asbury District I Always Make A Stop At This Hardware…read moreStore!!!! They Have Alot Of Interesting Gadgets And Tools Nightlights!!!!! During The Happy Holiday Season They Have Chiristmas Lights Which Is My Favorite Thing To Look At!!!!! If You Yelpers & Yelpettes Like Going To A Hardware Try Going To Roberts Hardware Store At The Haight Ashbury Area In San Francisco Ca USA!!!!!

If I could give zero stars I would! I experienced an insane display of racism at Robert's Hardware…read more Dave was the associate helping me and my father and Dave refused to look at my dad (who has darker skin than I do). While my dad ended up talking about the correct items needed, Dave ignored him and only spoke to me about items I did not need. I'm extremely disappointed to have experienced this.

I love this neighborhood hardware store. You're such a small footprint. They seem to have…read moreeverything you could possibly need. They are my go to place. I highly recommend this hardware store. Everyone that works there is helpful and knowledgeable.

Pretty good prices given the location. I usually come here for convenience and actually expect…read moreprices to be higher. They have a very good selection of anything you could need around the house. Service is fine. I'm annoyed that they let this couple cut in front of me (however part of the onus is on me--I could've spoken up as well, I was just shellshocked.)

Amazing pies/cobbler Nice counter guy too who gave us the tip to cook it extra…read more Also add some butter to the top of it about 1hr 20min in

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?

I love this store! I am new to DIY and like to take my time with learning about tools and the lady…read morein the store is always very helpful and patient with me. Great selection of products, I always find what I need there.

Knowledgeable, and extremely nice couple who run this store. Not your usual surly service but…read moreattentive and smart. Highly recommend.