Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

Our family had a fantastic experience with Master Touch Home Service in the replacement of our home…read moreheating and air conditioning systems. This recommendation is underpinned by responsiveness, excellent customer service, strong technical ability - and most importantly - a personable, trustworthy, and passionate owner-operator. With the turn of the seasons, our aging furnace wouldn't blow warm air. After researching local HVAC companies via online reviews, we connected with Master Home Touch Service in the Freehold/Manalapan area. The owner, Hovhannes Mirimanyan ("Hov"), was free that day for a service call ($100, but waived for larger projects). We mutually agreed that it was time to replace the 30 year-old furnace. Hov carefully walked us through the issues with our current furnace and air conditioning systems. He then outlined in a "no pressure" presentation several solutions, providing a cost-benefit analysis of each system (G/E, Rheem, Bosch). He showed us photo portfolios of past similar projects. A few days later, a three-person installation crew arrived at our home at 7 AM to perform the removal of the prior HVAC, and install the new system. The installation was completed by lunchtime, with our home left in pristine condition. The next morning, Hov returned to walk us through the details of the installation and how to perform basic maintenance items on the furnace. The Rheem system works great, is quiet - and connected to a smart Honeywell thermostat. The price paid was fair relative to the quality of services rendered. In summary, I highly recommend Master Touch Home Service for residential HVAC projects. They also provide commercial service and selecting plumbing services (e.g., hot water heater replacements).

**** Ryan was very professional. He put bootees over his…read moreshoes to avoid bringing in dirt from outside. He seemed very knowledgeable. Thank you.

I was contacted the day of service as to when the technician would be there…read more He arrived at that time. He checked what the problem was and resolved the issue. He was polite and cleaned up any mess made.

The heating unit in my house stopped working and when I called Garden State they scheduled a fast…read morevisit. The technician , Jay, that came was very professional and friendly and fixed the problem very quickly. Bill L.

When Garden State Air Conditioning came to give an estimate, and in the following days, they…read moreresponded promptly to our questions. Once we told them we were going to hire them to replace our central A/C, responses became sporadic until the job was done, but service declined significantly after payment. I am sharing my experience to caution others about the post-payment treatment by Golden State Air Conditioning. To provide a balanced view, the installation process was smooth, and their team was somewhat attentive until they received full payment. However, once the job was done, their customer service became totally unresponsive. Since the contract was signed, attempts to contact them for follow-up or support have been unsuccessful. Despite numerous calls, there has been no response, and messages remain unreturned. It appears that their business model involves providing excellent service to secure jobs and payment, followed by complete abandonment. This situation is frustrating and stressful, and customers deserve to be aware of their post-sale treatment. It is advisable to seek a company that stands by its work and respects customers' time after payment has been made. We've emailed Karina and text Brendon many, many times with no response. What a wonderful was to do business

I'm writing today to express my outrage at their recent "bait and switch" service. Yesterday we had…read moreour regular contract service on our air conditioning in preparation for the summer. The technician showed my husband photos of how dirty our unit was and recommended the installation of an air purification system for $59. we both felt that was a reasonable price and agreed to it. My husband even commented to the technician on how reasonable it was. You can imagine my shock when I saw a charge of $1599 on my AmEx bill this morning. Obviously their first reaction will be that my husband misheard the price, but for BOTH of us to have misheard is almost impossible. We know what we heard and we both heard the same thing: $59! Had we been told the truth we would not have agreed given the age of our unit and the possibility of having to replace in the not so distant future. I can tell you we will not be using Aggressive when that time comes, nor will we be renewing our service contract in the future. I don't mind paying for good service, but I don't like being cheated!

Called Christmas weekend (at almost midnight) with a dead furnace. It was 59 degrees in my house…read moreand dropping quickly. I called and spoke to Cullen and he arranged an appointment for the very next morning. Mina showed up on time and diagnosed the problem immediately. My furnace was up and running in less that 12 hours from the original call and on a holiday weekend in the dead of winter. Could not ask for more than that. Excellent stand -up professional service start to finish.

We returned from a vacation to find our heating system had stopped working while we were away…read more Temperature in the house was at 43 degrees. I called Rostron and was advised a technician would be there between 9 and 10 that morning. But, at 8:10 Evan called and said he would there in 10 minutes. He arrived and proceeded to diagnose the problem with our older system. He spent some time working all aspects of the unit and discovered the problem was in the part of the system removing water from the humidifier. He was able to flush it and get us heat in a short amount of time. We were veery pleased with Evan's professionalism and dedication to correcting our problem. He made us very happy about our choice of Rostron Home Services.

Needed a repair of an old boiler whose pilot light was out - and they refused to attempt fix or…read morere-light it. Tried to upsell me on a new system after the technician barely spent 10 minutes looking at it Found an alternative HVAC who was happy to do a quick fix - to keep it going until we replaced the system in the spring. They want to sell you new products - not really interested in repair

Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

They just installed my new ac and furnace. they did an excellent job. you will not be disappointed.read more

Cannot say enough positive about my experience with Strathmore! First, let's start with the…read moreinitial call. I had worked with another HVAC company to help diagnose the issue but unfortunately, they were short-staffed and couldn't come out. I called first thing in the morning on Friday morning. I told the man on the phone what I thought was the issue and surprisingly, he told me that he could have someone out to my house the same day within hours. Only 2 hours later (right when he said he would arrive), our technician arrived. He was very courteous and explained the issue and what needed to be done after he quickly confirmed the diagnosis that the blower motor on our HVAC would need to be replaced. Now, my friend who was an HVAC tech told me that a capacitor replacement would be the easiest to replace but a motor would take 2-4 weeks to replace because of supply chain issues. Surprisingly, the technician told me that he would order the parts and have them overnighted. The parts were in stock from his supplier and they arrived on Friday. First thing on Monday morning (they're understandably closed on Sundays) I received a call that the part had arrived and he would be over within hours to come and install them. Again, he arrived prompt and on time. He ordered an additional part for the blower just in case it was also damaged (which it was) and he ended up installing the new motor and fan and capacitor by 11am on Monday. The price was very reasonable and there were no surprises there. It was an absolute pleasure working with Strathmore and I highly recommend them for your HVAC repairs.

My radiant heat was read its last rites. That said, it was time to go shopping for a new HVAC…read moresystem. After carefully researching and meeting with several HVAC companies, I was extremely impressed by Coastal Air Conditioning, specifically Mike Cerchia, who is their Comfort Advisor. Mike is also a tech and still goes out in the field, as needed. He has outstanding knowledge in the HVAC space. He looked at my current set up and provided us with the best fit for our house, which turned out to be forced hot air. He went over the pros and cons of forced hot air versus baseboard, which I also considered. However, my wife and I decided that forced hot air would be the least invasive option with respect to the post installation repairs that would be required, i.e, painting, sheetrock replacement, etc. As promised, Mike provided me with an estimate same day. I should point out that Mike called me periodically to see if we made a decision and if we had any questions. I informed him that we were still reviewing some of the other estimates/proposals that we have received. What we truly liked about Mike was that he never employed high pressure sales tactics. Whenever I texted him or called him, he replied immediately. If he wasn't available, he would return calls promptly. My wife and I unanimously decided that Coastal distinguished themselves from their competitors and, as such, we awarded them with our business. One of Coastal's Service Coordinators, called me to set up an appointment for a walk through, prior to the installation. Brian Mazzatenta, who is Coastal's Residential Installation Manager, performed the walkthrough and measured out what was needed. Bryan was exceptionally thorough and also has outstanding HVAC acumen. He did an excellent job of setting expectations and delivering against them. He followed up and was always available to address any questions that we had. This past Wednesday the installation began. The two techs who performed the installation were Pat and Riley. Both were outstanding. Very communicative with in depth knowledge. They worked as a cohesive team. As we have a dog we were concerned about her getting loose. Both Pat and Riley were very mindful and eased our concerns. Not only were both Pat and Riley outstanding at their jobs and incredibly reliable, they were both extremely respectful of our property. At one point Pat said that he treats a client's house as if it was his own, which was evident throughout the entire installation process. Both Pat and Riley were also very neat and cleaned up any debris that resulted from the installation. I am pleased to state that the installation has been successfully completed, which also included a new hot water heater. Our new HVAC system - both heat and air - is working fine. Overall, we are exceptionally pleased by the level of technical expertise, service and professionalism that was provided by Coastal. While more and more and more of these companies are being sold to Private Equity groups, Coastal prides itself in still being a mom and pop shop - and they are in the best possible way. Everyone from management to the techs to sales to the office are pleasant, professional and knowledgeable in their respective jobs. If you truly want to support a mom and pop business, Coastal is the place for one stop shopping for all of your HVAC needs. Yes - they are that good! I highly recommend this business.

Our technician, Al, was the best! On time, extremely thorough and came in with booties on his…read moreshoes...he gets 5 stars in my book! I will use this company again and request, Al!!!