Some of the most hard working good quality people I've ever ran across in this type of Buisness. Local company with good morals and allow my house to be a home thank you! Full scope gutters , roofing and repairs . Warranty on material and worth every penny I've paid my insurance . read more

Pro Installation and Design - Some of the most hard working people I've ever ran across. Local company with good morals and allow my house to be a home thank you ! - Roofing Near Me - Maryland Heights, Missouri

I'm sitting on my daughter-in-laws deck chatting about how they signed a contact to redo their roof and gutters after hail damage. THE CONTRACT WAS SIGNED IN JULY OF 2025 AND IT IS NOW MAY OF 2026 AND NO WORK HAS BEEN DONE. It wouldn't be a problem IF they hadn't given them a very significant deposit (over $6,000.00 that the insurance company tendered) as they could just hire someone else. But, the company just keeps making excuses and the work goes undone. MY SUGGESTION TO YOU IS NOT TO GIVE ANYONE A PENNY UNTIL THEY DROP OFF THE MATERIALS OR START THE JOB! read more

Poor service and communication. Took my down payment, cancelled the contract but still cashed my check after they canceled the contract on March. Now it's June 8 I have called repeatedly spoke with the owner Ken who guaranteed he'd put my money in the mail himself and still have not received my money. Still need to pay for my roof this is just not how you do business read more

My husband and I had a representative from Pro Installation Design & Build Co inspect our roof following a storm in the St. Louis area in April 2025. That inspection was completed on May 7, 2025. An insurance adjuster inspected the roof the following day, May 8, 2025, and confirmed that there was hail and wind damage. We signed a contract with Pro Installation Design & Build Co, working with Tom Kumpis, on May 21, 2025 to complete the repairs. At that time, we were told the project would begin within 8-10 weeks, placing the anticipated start and completion between July 16 and July 30, 2025. We also paid an $8,000 deposit. That timeframe passed without any work beginning. Communication regarding delays was minimal, and the projected start date was repeatedly pushed back--from July to August, then September, and eventually October. Nearly all communication regarding scheduling and material ordering was initiated by us. In December 2025, we finally received a call from Pro Installation Design & Build Co indicating that materials would be ordered, with an anticipated start date in January. This timeline also passed without progress. On February 7, 2026, I called and left a message requesting an updated timeline but did not receive a response. My husband later received text messages stating that our home was next on the list for material ordering. On May 5, 2026, I left messages with both the office manager and Tom Kumpis requesting an update. Tom returned my call, apologized for the delays, and stated they hoped to order materials by the end of the following week. He also requested the remaining insurance funds for the project. During this call, I informed him that there is now an opening in our roof, allowing water to enter, and that animals have taken up residence in that area. He provided contact information for another individual and advised me to follow up. This entire process has been extremely frustrating, and despite nearly a year passing since signing the contract, our roof has still not been repaired. read more

I would never use or promote the use of this company. After the 2025 tornado that went through Arnold, Mo, we decided to use Pro Installations with regrets. They were tasked with window, roof, siding, flashing and gutter replacement. Except for the flashing and gutters, everything else was installed with and left with issues. For the roof, they installed the medal vent which has a noticeable dent, and left nails all throughout my yard and driveway. The roof trash was left in my yard for almost a month, which I had to call and ask if they were going to come and get or not. When they finally did, all if the grass under it was dead. For the windows, after install I found one of the window frames they had popped nails out of the drywall, not a big deal, but they caulked over the broken drywall. I guess they expected me not to notice? The garage door, they never installed the weather stripping, I had left it out side for them for two weeks, and finally brought it inside. Guess I will install this myself? And for the siding, it was installed by the most incompetent people I have ever met. This install went on for over 3 weeks, and still is garbage. Currently there are nails holding up areas of my siding, through the weep holes, pieces that kept falling down. We went with dark green siding, and they used white nails to hold up the messed up pieces. They reinstalled a spray painted piece, yes spray painted gray, because they didn't order the correct stuff. It's being held on with a nice large bead of caulk. They left the Internet and phone cables just hanging on the side of the house and made no attempt to reroute or hid them. The cuts going up the different peaks of the house, you can see holes and the hack job they did. It looks like they used hand scissors to cut the siding. They used caulk where ever they could, big globs of it every where and all of the corner cuts, for the trim, are horrible. Every time they come out to "fix" something, it gets worse and worse. Avoid this company at all possible, they have no idea what they are doing. read more

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It took Pro Installation a year to put my roof on. The owner Ken Lee, was very disagreeable to work with and he owes his sales people tens of thousands of dollars in pay. A luxury home on my street was completed before my roof was completed. He tried to milk my insurance company for extras he didn't include in my job. Being in real estate, I've watched many people over my 25 years in the business put roofs on. Mr. Lee is the most unprofessional contractor I've ever worked with. I do NOT recommend Pro Installations. read more

I like working with people who keep it real, and that's what you get here. They do everything -- roofs, siding, gutters, interior work -- and they do it with heart. Nothing's too small for them to care about, and they work with you to make sure the job gets done, even if money is tight. Just good people doing good work, which is harder to find than you'd think. read more

DO NOT WASTE YOUR TIME, MONEY, OR SANITY WITH THIS "business". We hired them for roof replacement, siding replacement, and interior repairs back in September 2023. To date, they have replaced our roof, that is ALL. We still have a 3' x 4' hole in our ceiling where they removed a section in order to assess damage. Several months and numerous phone calls, initiated by me, and the work has not been completed. I made several attempts via phone to speak with the owner, but I might as well have tried calling Jimmy Hoffa. No call backs and VERY few email responses from the "owner" has resulted in this negative review. I'm certain this so called business will respond to this review with even more untrue statements stating that they tried to work with us to make our remaining repairs their "priority". But 2 years after the start of our project and months of customer initiated communications is way to late in the game to attempt to make my project a "priority". I would have given negative stars if there was that option. A word to the wise...... look elsewhere for any repairs needed, unless you have plenty of time to babysit this "company" until the work is completed (if ever). read more

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I chose this company because of the reviews and them being located in stl. My experience has been horrendous. First, let's start with my salesman...he was let go a few weeks after I signed (April) the paperwork. I had to get a hold of him for him to let me know that he no longer worked there. Told me to write bad reviews to get a hold of someone (which I don't do and this was the beginning...have now resorted to this). I finally get a hold of Aaron ( I guess head salesman. Nice guy, seems frustrated as well but too much on his plate) I was notified my sales guy was let go bc of drug and alcohols issue. Great, had this guy in my house. Touching stuff, shaking hands. Get reassigned another salesman. Doesn't reach out immediately, text me 2 days later to let me know they will be dropping off In 3 weeks and they will schedule the roof.(this is late July). Then one day stuff is dropped off in front of garage. No text no nothing. A week goes by. Heard nothing. Then the gutter people come to replace out of the blue(no texts). So they change my gutters before the roof, I'm out of town, fiancée trying to deal with it. Get a text from my new sales guy that they'll replace the roof Saturday August 23rd. Great! I'll be home from out of town for work. They show up Friday 0630...banging on door. Fiancée home with kid and dog. Not great. Call Aaron. Apologized which I do believe him. Still not a word from my new sales guy. Get home they finish...don't clean up..I paid for the magnet..find crap all over yard...multiple nails and a nail roll right under my steps to my back yard which I let my dog out of. Send pics to Aaron. He comes the next day. Still debris on my roof. Sand composite all over by my drain which will definitely cause my sewer to back up. We asked them to try to be cognizant which I get it can't be totally clean. But you pay for services. You shouldn't have to clean up after something you pay for insurance or not ...was told a guy be coming by this week to clean up and not a soul comes by to clean. Still stuff on roof finding nails as we go. This has been the worst experience. I understand a tornado hit late April early May...figured some people needed to get taken care of but I would understand. I try to be nice as I possibly can, I'm a veteran of the military and know people need to be helped in dire situations before others. I went from April -August being patient. Giving the benefit of the doubt but i guess this is what I'll have to resort to. I would not recommend this company or their services. Roof was done in a day but you can tell it looked rushed. I understand it has to settle a bit but come on. read more

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After sending letters to both the Better Business Bureau and the attorney general about their bad business practices finally got a response from pro insulation and they said they had mailed the check November 28, 2022 and when I responded back and said well let's see the backside of check that was on December 28, 2022 at 1 PM and on 29 November we received a check from pro installation dated November 28,2022 but the postmark on the envelope from pro installation showed that it was mailed December 28, 2022 at 4 PM right after I contacted the Better Business Bureau and the attorney general now this business is Is operating like this and doing this to a lot of people someone needs to put a stop to it read more

Pro Installation and Design - This is the envelope. They lied to the Attorney General of Missouri and the BBB - Roofing Near Me - Maryland Heights, Missouri

We had a very good experience with Pro Installation after out roof sustained hail damage. Case was on the ball helping us get together with our insurance company (AAA) for the inspection. As soon as the paperwork was completed and the first insurance check arrived we were ready to begin. The materials were delivered and the job was completed in a little over a day. Pro Installation took care of the new items required by code (such as the drip edge) and installed a ridge vent in the garage where we had not had one. The shingles look great and the garage is very nicely cooler. read more

I had them give me an estimate for a new roof on my garage, and the sales lady gave me an estimate of $3500. I said ok and gave them a check for $1150, at the time of the estimate. A few days later another guy came by to remeasure the roof and said it was is larger than what the sales lady said, and raised my estimate from $3500 to $4900, and I said no and wanted my deposit back. The guy said he would let the office know. I waited 2 weeks and called and couldn't get in touch with anyone, and left a lot of messages. A week later, I kept calling and finally got ahold of someone, and they said they would send me a refund check. They mailed me something, but I never received it, due to the post office losing it. I kept calling them leaving more messages, and telling them the post office lost their check and please get me another and if they would hand deliver it, since I work past their hours of being open to pick it up. They said no and would leave in their mail box at their employment and I would have to go get it myself. To finally get my $1150 back took nearly 2 months. read more

Pro installation was professional, they were quick, they were courteous, and they did an amazing job. They cleaned up their mess and even sent a supervisor out the next day to make sure it was done correctly and the mess was cleaned up. read more

Dealing with this company was so terrible, we literally paid them to stop working. This company does not put its customers first but only acts to benefit themselves. Teressa the sales lady, tried to increase the price on our project multiple times, claiming I did not disclose all the information relating to the project. Their construction crew was more interested in finishing in a timely manner, than to put in quality work to get the job done. I was left with crooked tile half falling off my walls. We had to complain multiple times and stop all construction, to even get the owner Ken at my house to see the poor workmanship. The company then blamed me for costing THEM more money to hire a different crew to come in after the first crew told us, "We were going to put a shower curtain up anyways." When we got a new crew and agreed on a time for them to work, they would txt us hours after and say "hey can't make it, have to go work another job today." Meanwhile the only bathroom in my house has only a working toilet. My 3-7 day project was dragged on for 3 weeks. Due to the unprofessionalism of all aspects, crew, sales lady, and owner, we decided to cease our contract. read more