DO NOT TRUST!! I took my minicab to them to get the windshield wipers fixed and a timing belt…read moreinstalled. I get that it's an older and oddball vehicle. They decided to tackle the timing belt first, but then kept discovering more parts and more issues. This is recently inspected, newly purchased, well-maintained with full records vehicle. But they had it tore down and no way for me to get it back. So I went along, kept buying more parts.... Long story short. I just paid over $1300 for a basic tune-up, and I bought the parts! They've had the vehicle for 6 weeks!! Best part, they wait until today to tell me the wipers were too difficult and those are still broke. Amazing incompetence or just taking advantage of the situation? DO NOT TRUST these scammers.

Contacted 6 to 6 Auto Service, with whom I've been doing business for eight years now, to ask for…read morehelp with my car. When I described the problem to a staff member, he stated I'd have to go to the dealership, based on what I had described to him over the phone. Without going into great detail, he wouldn't even consider that the problem could be handled by 6 to 6 without having to take it to a dealership. I expected him to offer to have me bring it in so they could at least look at it, but he seemed unwilling to have 6 to 6 even attempt to resolve the issue. I'm so disappointed in the lack of customer service from a shop I'd been relying on for years. I've found a new repair shop, but I'm really sorry to have to end my customer relationship with 6 to 6 Auto Service. Perhaps they can afford to lose customers over the poor customer service provided by one employee who apparently doesn't understand how to accommodate a client.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

Had an awesome experience with Chilsons, it is a comfortable, easy going atmosphere you could tell…read morethat they are family and not just trying to take money for their own devices I really care about people and their cars. I called and got a wonderful reception and offer to get a diagnosis and if the repairs are done in shop, the diagnostic fee is included in repairs. They were very friendly very communicative, seemed very honest and interested in making sure that you had a great experience. I was able to hang out in the shop office while they looked at my car and tried to figure out what was going on. It was a very nice experience, a lot different than a lot of other mechanics that I've visited in my lifetime. I would definitely recommend you visit their shop or at least give them a call and see what they might be able to help you with. Very happy and will come back again soon.

Chilsons Automotive is the best small shop in town! They're always great about getting my vehicles…read morein in a timely fashion, and things done right. Aron and the guys are the best!

Tire service was straight forward and easy. Definitely an auto shop you can trust. Will definitely…read morebe coming back

Didn't have work done, but passing through Lincoln on our way to Moab with a trailer full of Jeeps…read moreand we had some valve stem issues. We took care of the problem but were in need of air for high pressure trailer tires. We pulled into Tuffy and the mechanics on duty were very nice and let us fill up the tires right away! Thanks for getting us back on the road quickly!

Not great at a diagnosis…read more My son brought his Toyota there and left with more problems than he started with. Instead of looking at the code and trying to diagnose what would cause it, they started changing out spark plugs (not with the recommended OEM spark plugs either), They have now got his car to throw different codes, which tells me they did not take it for a drive to confirm they fixed the issue. I feel bad, since I am the one who recommended them. That was based on a friend's recommendation from 10 years ago. I guess the times have changed!

Jeff and family are SUPER people, service there is 110%, since moving to Lincoln we have used them…read morefor all our needs and they have completed each job (ABOVE & AND BEYOND). Very friendly and professional!!!!!!!!!!!! Norman C.

They were a lot of help! They are very busy but handled my appointment very Professionally I…read moredefinitely will use them again Thanks Randy

There isnt a lot of places i would go to get my car done , that being said i personally and highly…read morerecommend the shop, inc. Chad and his crew are very nice people and very knowledgeable as well as friendly. They are very honest and prices are very reasonable. Chad did everything on my car, which is everything ranging from a supercharger and maintenance. His team pretty much handles everything from performance base all the way to foreign and domestic car issues and maintenance. Its the only place i will take my car to. Thanks guys for the awesome service!

These guys have treated me well for over 20 years and i will keep them as my go to.They will…read moreprovide service if you can't drive n deliver your vehicle to you if needed.

I've been coming here for over 5 years for oil changes and maintenance, and they always deliver…read moretop-notch service. I really appreciate the digital check they do, sending pictures to show exactly what needs attention soon--it's honest and transparent. The staff is super friendly, and the new remodel looks fantastic! If you're looking for reliable service at reasonable prices, this is the place to go!

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

NEVER EVER TAKE YOUR CAR HERE!! My son has a 2016 Ram 1500…read more Diagnostic stated #2 misfire, okay. He is a 1st time in taking his vehicle to the garage. He called made an appointment for a Thursday. Dropped the vehicle off on Wednesday night. 2 DAYS Later, they didn't even take the vehicle in their garage. I called, being a dad on Thursday, no call back. Called again on Friday, finally a callback. No estimate. Came there after work, they wanted to snowblow me with a lot of nonsense that didn't answer their solution to what the vehicle came in for, #2 misfire. Later on that evening, we took the truck with no service to the truck. Their parking lot is full of no plate, junk cars. They will overcharge, over diagnosis and leave you broke.