I have a very bad experience with this company. I want to share my nightmare so that other innocent customers are aware before letting this dishonest company tent their property. Before you tent your house for termites , gas service needs to be turned off by the gas company. So when my house was ready to be tented they had contacted the gas company to shut off my gas one day before it was supposed to be tented. Only this company had told the gas company to shut off my gas on the wrong date- on a day that my house is no where close to being tented yet and they left me hanging without gas service to my house. Because they told the gas company to shut my gas off on the wrong date, I was left with no hot water for showering. No gas for cooking. When I contacted the gas company why my gas was shut off on the wrong date when I am not tenting my house for weeks later, the gas company said that they were told by this company to shut the gas off on that wrong date. Also this company ignored and did not honor customer request even though they promised to do it by words and on contract. I had requested extra fumigant vikane to be pumped into my house and also had requested that the fumigant vikane be ventilated one day later than normal and that the tent be left on my house one more day than normal because I want that peace of mind that all termites be killed. I figured that the more fumigant that is pumped into my house and the longer the fumigant is trapped inside the tent the higher the kill rate. And I was willing to pay what ever quote they want to quote me as long as they honor my request of extra fumigant than normal for the size of my house and that the vikane not be ventilated out until it is one day past normal and the tent be left on my house longer than normal. So they agreed verbally and on contract but they totally ignore my request on the actual day of tenting. They ventilated the fumigant vikane out of my house one day before my request and they took the tent down one day earlier than my request. Keep in mind that this was all on contract but it didnt matter to them; they just ignored your request as a paying customer. Also they dont tell you that they dont actually do fumigation services for termite. I found this out by accident from one of their staff who was not supposed to tell me that and I was only told that they outsourced the fumigation services to another company called Express Fumigation when I signed my contract with them. The whole time they led you on saying they are actually doing the fumigation themselves. That is what I had thought. They totally lied to your face by all their staff on numerous times I talked to them. Very Poor and Lying and dishonest company. Dont hire this company. Stay away from them and hire someone else. Please dont let my nightmare with this company be your nightmare too. I do not recommend them read more

I read that a believable Yelp review should not be 100% positive, and should include a few typos. Oh well. Six months ago, the tenants in our rental home started complaining about rodent scratching noises that were disturbing their sleep. The home is in a gated community so I asked the management company for a good pest control company. They referred me to the exterminator (not Little Bugger) that they contracted with to do their external spraying. This company was large and seemed competent. They inspected, they trapped, they did exclusion work, and they laid bait stations. They came back to the house six times, charging me each time, but the noises never went away, and by now the wife of my tenant was sleeping at her Mom's house because the noises were so loud. These exterminators started telling me that the noises must be caused by birds on the roof. I was worried that our rental home was uninhabitable and my stress level was sky high. Not knowing what to do, I called Darrell at Little Bugger and immediately started feeling better. Before he even saw our place, he told me A) that the problem was rats, not birds, and B) that we would absolutely get them out. Within a few days, the noises were gone and they've been gone for over a month. And. . . get this . . . Darrell only charged me about a fourth of what the other exterminators charged me. If I sound effusive, it's because Darrell has actually improved the quality of my life. So long as I own property in Orange County, I will call Little Bugger for all my pest problems. read more

Pacific Pest Control are the best! Can't say enough good things about them. We own a small apartment building in San Clemente and have never had a rodent problem there but, wouldn't you know it, when new tenants moved in two weeks ago they started hearing noises in the ceiling and walls and were fairly sure it was rodents. We read the Yelp reviews on Pacific Pest Control on line and decided to have them come out and give us a free estimate on how to fix the situation. Chris came out the next day, went up into the attic, and ascertained that sure enough there were rats up there. He then walked all around the property until he spotted where they were gaining access. He could have booked an appointment to come back and seal it up for us but he suggested my husband try to fix it himself to save money, even giving him a length of the wire-mesh that would be needed to keep the rats out. He also said when he's in San Clemente next week, he'll take a few minutes to check and make sure my husband did a satisfactory job and didn't miss an area where the rodents could get back in. He was extremely helpful, professional and, what's more, he didn't charge us anything! We were so impressed. Our home has a termite problem and we plan on using Pacific Pest Control to deal with that. read more

Horrible Communication We have tried to use PPC 3 times. ALL 3 TIMES they were either late or rescheduled. A perfect example was today. We called last week to schedule an appointment because we think we are hearing rats in the attic (what we originally called them for and what we have an agreement with PPC for). The girl on the phones says we have an appointment at 8 am 8/21/18. 830a comes around and we give them a call. We reached an answering service that had no information and had no clue what we were talking about. We receive a call back saying that the appointment is between 8-10 am and that even though they said 8 am they meant between 8-10. (no biggie, I'm only 2 hours late for work) So I wait. 10:15 am comes around and still no one here. So my wife calls them and they tell me that the technician is stuck and they have to reschedule us for Friday. We mention to the lady on the phone that this keeps happening to us and you had to already refund us some money for this in the past and she pretty much gives us "Ok, we'll see you on Friday" and hangs up. Long story short. Bad communication = Loss of customer. Even though I have a guarantee with the service they did before. read more

I had a major rodent and ant problem. We had both ants and rats getting into our kitchen. The rats were going after the bananas on my counter too. We looked up Pacific Pest Control online and had them come to our home for a free quote. I was very pleased how professional and safety conscious the technician was. Craig set some pet friendly traps in the kitchen so our dog would not get hurt from the traps. We even caught a rat in the kitchen 30 minutes after they left our home. It has been a few weeks and we have not heard or seen anymore rats. I think he really knows his stuff. He knows the different kinds of spiders and rats habitats. I can tell he knows his stuff. He is also really polite and nice. He always answers the phone to take care of me, even when he is working, which is surprising. It is great that he is on the computer too because we can just email back and forth. The great thing about their service is they have my home under warranty so they will return between visits. read more

I had a great experience with Chris and Pacific Pest Control. I saw a mouse a few times in my kitchen run behind my stove. My place is extremely clean so I was a bit disappointed. After the 2nd time I called immediately and they sent Chris out the same day. Chris checked the attic and even behind the appliances. We found a hole in the wall behind the stove. After explaining my options, I decided to just cover up the hole and see if the mouse came back. Well, Chris took the time to cover up the holes himself with a cement calk and some wiring screwed into the walls. He also gave me some sticky traps to put down just in case the mouse came back. I did not expect that at all! The kicker, after all of this he did not ask to be paid. I could not be happier with the efficiency, service or kindness. read more

A year ago, I used PPC for a roof rat issue at my residence in Mission Viejo. They did a great job in the initial process of removal. For the clean up, there was a bit of a miscue on scheduling and PPC actually extended my warranty for another whole year for my inconvenience. They ended up doing a great job on the cleanup, too. A year later...upon selling my home, it was identified that I had still some droppings that required attention. I was able to have PPC come back out and do another sweep of the areas. In particular, Mario Evangelista, came out to my house, was pleasant, thorough, and a fantastic representation of PPC. PPC should be proud to have excellent workers like, Mario. Great Job. I'd recommend PPC...especially if Mario is headed your way. read more

I have had Pacific Pest Control service (Craig) for about a year for treatment of the outside of my property to control the usual variety of insects that had gotten out of hand (spiders, ants, earwigs etc.). Their service has always been professional, priced fairly and very effective. I recently discovered termites in my garage and called on Pacific for an evaluation of the problem. Their 'termite expert' (Kevin) answered the call and identified the termites as Subterranean and prescribed a course of treatment. They did not try to sell me anything I didn't need for the problem at hand. The service again was professional, courteous, fairly priced and very efficient . Pacific Pest Control has the highest degree of integrity and I would recommend to anyone. read more

Superb service. Craig, although didn't arrive at the property on time as planned due to traffic, did a through search of the property for flea signature, and there is no sign of flea at all, even though the tenants claimed they were bitten by fleas. Instead of just telling me straight up there is no flea, he showed me where to look for signs of flea, bedbug..and of course, there is no signs of any, and suggested doing a fumigation when there is no pest is just waste of money. Craig gave me a receipt of confirmation for finished inspection and a huge discount for the service performed. Would ask for service again in the future! read more

I wanted to take the time to provide positive comments to my dealings with Pacific Pest Control. I am a property management owner for Association's and Pacific Pest Control is the service provider on several of my properties. I am happy to state that I have worked with Craig on multiple occasions as my direct representative and he has always provided logical solutions to matters to benefit our clients. Further, I have found their staff/crew responsive and prompt to address issues in a proactive matter. I would support their company to any potential customer in need of their services. Steve M. read more

We had a rodent problem, and we had 4 companies come and inspect and provide their bibs. Pacific Pest Control was selected because they did the most complete inspection and in so doing, they found a problem with our duct system. They sealed ALL entry points, cleaned all problem areas, and placed traps. For a month they returned on a weekly basis to check traps, and now return only if I request it. The employees are friendly and knowledgeable, and we have recommended Pacific Pest Control to friends who are having rodent problems. They think as highly of their service as we do. read more

I have lived in the same house in Mission Viejo for 34 years. I have had numerous problems with every ugly bug you can think of. I have used the big companies like Terminex and been talked into lengthly, costly contracts that I regrated afterwards. Bugproofessional Pest Control has gotten rid of my beetle problem with two treatments. No one tried to pressure me into costly contracts. The attendant, Matt, was on time, cooperative, polite, and very helpful. He was not in a rush to get finished. I will definitley call them again if I have a problem, read more

Skyler and Robert were both awesome! Had no idea what to do after hearing noises between our first and second floor- Robert came out and found out where the giant rat was entering. Not only was he professional, he was super knowledgeable and honest. So hard to find companies off the internet so I am a big believer in yelp reviews. Robert showed up when he was scheduled to, did a thorough inspection and fixed the problem. He went above and beyond to get to the bottom of our issue. Thank you and I will definitely be referring you in the future. read more

I rarely Put reviews on yelp but I was satisfied 100% Luisa helped me schedule a termite inspection extremely polite and very friendly over the phone,explained how everything would go and how soon I was able to schedule possible treatment for my mother. Antonio came out the next day , He was extremely polite and inspected my moms house found termites and gave me a reasonable price! pacific pest control is the company I would trust with any pest / termite problems ! Great customer service on both ends read more

We have had their service for 6 years, since we moved into our home. They have done an outstanding job. We don't worry about any type of insects. Our service person Lamar knows what each season brings and he adjust his service to insure we are bug and insect free. Before Lamar, we had Ryan, same great professional service. Ryan now takes care of the office. These are two people that do an awesome job representing there Company. You won't be disappointed ever with Pacific Pest Control! Ed Thomas Lake Elsinore read more

We've had problems with rats on and off for decades. There is nothing like hearing them in your house scratching and running around your walls and ceiling! Christopher came out to give us a bid. The service came with every access point found, screened and mortared. They laid traps in the attic and under the house. On their first visit, they went under the house carrying out a bag! Afterwards, they came out 4 times (every week). It cost $1085. It's not cheap, but m RATS ARE GONE! read more

Excellent service; honest; reliable; they give a legitimate quote. I had a quote from Terminix and they quoted me 3x the amount more than what Pro Pacific did and did not even do a good job viewing my problem. Pro pacific did a thorough, detailed review of my problem and gave a reasonable quote AND they started right away without having the need to come back another day. Andrew McEvoy was GREAT!!! I would recommend him to all my friends and neighbors. read more

I was very pleased with their work. We had a last minute pest situation and with our clients at the facility the guy was very discrete and took care of it. I would definitely use them again. For getting to my location last minute like that it was very impressive. I will say it was a bit hard to reach them on the phone but once I got through the service was excellent. read more

We found Pacific Pest Control to be very friendly and knowledgable! They scheduled us quickly, arrived on time, and they were efficient in carrying out the task at hand. And we are now PEST FREE! We look forward to a long relationship with Pacific Pest Control in keeping those pesky little pests out of our lives! Thanks, Craig! read more