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    San Mateo Piano

    San Mateo Piano

    5.0
    (95 reviews)
    $$

    Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

    Exceptional! I had…read moresomeone break one of the pedals on my piano. Granted it was a older model so I was doubtful anyone would help. I turned to google/yelp to call around to see if anyone would assist. I called over 10 people but this location stood out! I called and the phone was answered by Andrew. Gave him the specifics of the piano and he was very knowledgable. He also confirmed that the pedal is no longer being manufactured by the company because of its age. He asked for my name and number and maybe he called a warehouse, supervisor or friend I don't know and called me back within 30 mins to re affirm my dillema. The reason for this 5 star review is the customer service. I didn't even spend a dollar in this establishment but they employed a empathetic patient employee that was able to go above and beyond to help. It's so rare in today's climate, personally I feel like everyone is rushing you off the phone and not truly listening to people's concerns. When I get a new piano I will definitely use this piano service!

    Pro Piano - pianoservices - Updated June 2026

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