Many years ago I had ProTech Appliance Repair do a job for me. Which I was extremely satisfied with. So it made perfect sense for me to call them to have my ice maker serviced as well as my dryer cleaned out. The technician who came out was John. He was on time, followed Covid safety guidelines. He was very professional. My ice maker is now working like new. I can sleep better at night knowing my dryer is no longer a fire hazard. The pricing was more then reasonable. Should I have any appliance repair needs in the future I will definitely use ProTech again. read more

Pro Tech Appliance Repair And installation - My dryer's lint trap minus any build up. Unfortunately I didn't get a pic of the other places it builds up. - Appliances & Repair Near Me - Boston, Massachusetts

I recently had a drainage issue with my washing machine so I called Pro Tech to come take a look. John came by the next day and was able to identify the issue and resolve it right away. About three weeks after his initial visit, we noticed the same issue start to creep back. John was nice enough to coach me through troubleshooting the issue on my own to save some time and another visit. After hours of back and forth, I wasn't able to fix it on my own so John came by first thing the next day and resolved the issue again. I couldn't ask for someone more honest and knowledgeable about the appliances he's working on, and appreciate the time he took to talk me through the issues. Highly recommend. read more

There's a saying "when it rains it pours" and that's the kind of luck I have. The night before a back yard celebration at my home not only did my freezer packed with 80 bags of ice give out my dryer filled with a lot more laundry than it should have been stopped drying all the clothes I was trying to get put away before my company the next day. Of course this was after normal business hours. I called Protech Appliace Repair. I left a voicemail explaining my dilemma and 5 minutes later I received a call back from them and 30 minutes later a guy name John was at my home. He fixed my deep freezer right away. He said he'd take a quick look at my dryer but given the time of night and the chance that it may need a non stocked part I may have to wait for the next day. Although my dryer did need a part not commonly stocked he had one on his truck. Excellent service, knowledgable service man. Better than fair prices. And my party the next day was a hit. Icey cold drinks and no one knew I ever had so much laundry to be washed. read more

Pro Tech Appliance Repair And installation - Pro Tech Appliance not only came and fixed my dryer. They also saved my 80pb of ice from melting and my next day Party. - Appliances & Repair Near Me - Boston, Massachusetts

I have used Pro Tech Appliance Repair several times over the past few years to deal with washer and dryer repairs in my rental properties and have had a great experience. John makes himself available , shows up on time, correctly identifies the issue and every service has ended with a properly operating appliance. My tenants have told me he is friendly and professional and feel comfortable with him in their home. Since I am not onsite for the service, I appreciate his ability to communicate the details of the situation through call/text. read more

This is such a scam. Sold me a $35 used timer for $160. And the problem is not about it. Paid the guy $295 and he's out of reach. Never use this guy. Never never ever. It's a scam. read more

Amazing customer service! The owner is so sweet and generous. I'm a single mom for 3 kids and live on a tight budge. My refrigerator stopped working and all my food went bad and as a single mom that doesn't get help from my ex husband or the state. John an his wife found me a beautiful double door stainless steal fridge and offered to pay for half and wouldn't take no for an answer. Then the very next day I came home and there was a stop and shop gift card in my mailbox. I couldn't be more grateful for all his generosity. Thank you John and god bless read more

Had an issue with my washing machine called John, he came out next day with part I needed.very professional. I ha d another issue with my dryer he was very busy but asked me what was going on with it I explained to him he walked me through the issue told me how to fix. Very simple fix. He knows his stuff. Would highly recommend. read more

I'd definitely recommend Pro Tech Appliance Repair to anyone looking for quick, professional, cost effective appliance repair. John was able to come by the next day to fix a problem with my oven and he arrived promptly at the beginning of the time window he gave me. He assessed the problem quickly, then described it to me and gave me the cost of the fix before proceeding. He was able to fix the problem on the spot. I would not hesitate to call Pro Tech again for any appliance issues. read more

I would have to say.....when my grandmother's refrigerator broke down two weeks ago I thought I had a nightmare ahead of me. I was on Christmas vacation in Florida to boot!! However I contacted john at Pro Tech Appliance Repair from Florida to handle my grandmothers repair. He not only went out to the house the next day but he also allowed me to make payment for his services once I arrived back to Boston. My grandmother didn't have the funds to pay on the spot and john was trusting enough to do the job and supply the part only to be paid almost two weeks later!! Wow! Great local company! We need more local company's like Pro Tech in south Boston read more

I had an absolutely horrible experience using Pro Tech Appliance Repair in South Boston! Utterly inept and horrible service. I had an issue with my dishwasher not draining and after 2 home visits I was left with a $398 bill, a still broken dishwasher, and a newly malfunctioning garbage disposal. I spent a week calling and leaving messages looking for recourse and was met with nothing. read more

I reviewed John and Ken last year and I'm doing it again! The appliance gods are not with us here and every time we need help, it seems to ALWAYS be on a Friday at 530pm! Nevertheless, John or Ken take my call and are at my door asap! I can not thank them enough for all their attention, support and amazing customer service! I hope you don't need as much help as we do, but if you do, THESE ARE THE GUYS! read more

Should have called Sears Appliance Repair... My washer/dryer unit was not functioning properly so I thought I would keep it "local" by calling these non profesionals at Pro Tech, what a mistake! This whole ordeal started on June 19 and ended yesterday July 13 with days of no call backs, dispatcher/repairman miscommunication and the part ordering blame game in between, then finally the repairman telling my wife rudely "call someone else". What a joke! So we did! Do yourself a favor do not use this service! Check the other reviews... read more

This guy took my money ($184) and didn't fix anything. I called, texted, left messages- and got no response. Finally he told my husband he would come back out to fix it. I waited all afternoon- he never showed up or called. Bottom line: DON'T WASTE YOUR MONEY OR YOUR TIME, HE"S A CROOK!!!!! read more

I highly recommend John George for your appliance repair needs. He responded quickly to my request, he arrived when he said he would, quickly figured out the issue, ordered the part, and arrived on time for the final fix. Responsive, quick, and efficient -- just what I needed! Thanks, John! read more

This is a 2 man local shop. John came the next morning, fixed the refrigerator door that wasn't staying closed. Very reasonable. Outstanding get-it-done guy. I will call him for the next problem. read more

After looking into another service, we realized these clowns had mislead us. No pump needed to be replaced (as they had claimed) and they do this to mislead clients deliberately. A file has been made at the Better Business Bureau to warn consumers. This company is one big joke. read more

I am very satisfied with the services provided by Pro Tech. My GE refrigerator that is about 20 years old broke over the weekend. I called Pro Tech Monday morning at 8 am and they were able to schedule an appointment for the same day. John was the tech that came and was able to quickly diagnose the problem as a defrost issue. Within 1 hour, he had defrosted the freezer and put in a new part he had in his truck. This was all for a very reasonable price. My refrigerator / freezer is working perfectly again. I would definitely call them again but hopefully I won't have too! read more

SCAM! SCAM! SCAM! As a small business we were desperate to find help when one of our refridgerators went down. We called John at Pro Tech and he came out, inspected our less than year old cooler and told us the compressor was gone. We ordered a new one and upon its arrival tried to get in contact with him for days with no response. He finally showed up and said it was actually a totally different problem. When we pressed him on this (suspecting we were getting scammed) he walked out, we called him and he hung up followed by texts. Now we've not only lost sales from our cooler being down but were back to square one. read more

I have delayed writing this review because the two people involved were so nice and I don't want to cause them trouble. But after a lot of consideration, I think it's important that others know what happened. I called Pro-Tech Appliance Repair in South Boston for service on two appliances. The repairman showed up on time, with his fiancé who was very nice, and diagnosed the oven as needing a new element and the Bosch dishwasher as needing a new bottom gasket. The total price would be $300 parts and labor and they would call me when the parts came in. A few days later, I had an appointment for late Friday afternoon. The repairman did NOT show up and I wasted a day waiting even though he had agreed to the time. I did not receive a phone call though I left a message at the office number. Monday, I received an apologetic phone call from the manager, who said he would knock something off the price for my wasted day. Mollified, I made an appointment for Wednesday. Wednesday the repairman showed up and gave me a number of fairly lame health excuses for missing the appointment, excuses that kept changing. He fixed the oven and took apart the dishwasher door and pronounced it unfixable. His diagnosis of a bad gasket had been wrong. He charged $100 for his work - $50 off for the $80 or so unused part - no discount for a wasted day as I'd been promised. I ended paying $250 for an oven element fix and a destroyed dishwasher door. I had been able to use the dishwasher even though it leaked, but after the "repair" it was unusable and had to be replaced. I was over charged, received bad service and I am sorry I paid them. I will not use them again. Be warned. read more

Hands down the worst appliance repair company in town. Horrible communication and customer service. The "manager" was so rude to me that I actually cried read more

john is great called tuesday late afternoon and he was out next day at 2pm sharp as told came in fixed my stove in no-time also did me a solid with some extras. could not be more happier. i will definately use him again in the future. read more

I had John from pro tech out, this being our third time using him. He was great to work with explained the issue to me a way I could understand as well as looked the part cost up right in front of me showing me the cost. (Policy is they do not Mark up parts from retail cost) he returned promptly two days later and completed the job. I feel comfortable referring him to anyone in need of appliance repair needs. Very professional I may add. read more

This guy said he was going to show up to fix my washing machine. My tenants waited and he never showed after I called and texted him about 15x. I finally got in touch with him that night and he apologized and said he would come following Day between 9-11...AGAIN DID NOT SHOW...DONT WASTE YOUR TIME OR $ WITH PRO TECH! read more

These people are really unprofessional. I called the number on there web site and got a guy who sounded like he could care less that I needed help with a problem. When I heard all sorts of noise in the background during the call, I asked what it was and he said if I did not like it, I did not have to call him. I would stay away from these people. read more

had several appliances repaired and only 1 replaced by pro tech. this later repair was shoddy at best and it took several calls for them to finally respond. made the appointment and they were no show or call back. had to call another appliance repair that was $150.i will never use or recommend pro tech again read more

This morning I ran my dryer and smoke started to come through it and set off my fire alarm within just a few minutes. I called Pro Tech and left a message explaining the issue and asking if they could come out today to service it. Less than a few hours later, a friendly man by the name of John showed up at my door. As he was servicing the dryer, he explained to me the risk of not cleaning dryer vents on a somewhat regular basis (~once/year) and that this alone has caused a crazy amount of house fires every year. He did a great job cleaning out the disgusting amount of lint that was stuck in my dryer vents and near the electrical wires (which caused the smoke, that would have turned into a fire had I not been home). He even took a look at my fridge while he was there after I mentioned it had been acting up (at no extra charge, I may add). We will definitely call John for all of our future appliance repairs, and highly recommend him to all others! read more

"John", at this company, was quick to service my washer/dryer combo at my condo in Boston. Beacon and Mass Ave. He was quick to charge me as well. I paid. I live in New Mexico. My appliance is a washer dryer ventless combo. Pro Tech didn't even bother to run a full cycle to make sure the problem was repaired correctly. They claimed there was a "piece of plastic" in the line and they "took it out" and they left. Cost me $175. The unit backed up and flooded the apartment below. I requested an invoice and the terms of their work warranty which John assured me that he stood behind. Well, no returned calls, after multiple calls, no invoice was forwarded and no sign of a warranty. Stay as far away from these idiots as possible. read more

I just had my stackable dryer fixed by John with Pro Tech. He was on time, able to assess the situation, showed me the broken pieces and the list price on replacing them and then asked if i wanted them to be replaced and fixed it right then. Very cost effective and courteous. i would use Pro Tech again and recommend them to anyone. read more

I would highly recommend Pro Tech for fast, professional repairs. My stove was fixed quickly and, when a subsequent glitch occurred, John came right back and fixed the problem. read more

i highly recomend pro tech ..they fixed my parents stove in brighton same day service price is right on..very fair..thank you!