Went to try two lumbar support models by McKenzie. Prices for these were similar to Amazon and I didn't want to wait for shipping or be inconvenienced to return the model I didn't want. Staff knowledgeable, friendly, and professional. Worked with me to fit models for my car seat and for my stature. Gave me samples of bio freeze for my back pain, and counseled me on how and when to use them. For other needs, idk their selection and prices but inventory is online so check before going. I called beforehand and the person wasn't rude. Place and vicinity well-kept and clean though interior and some products appear a bit dated.. most orthopedic ergonomic supplies places aren't super appearance-savvy and modern-looking anyway. Pleased it's local and open to the public. Would return and rec to my family and friends. read more

Pro Therapy Supplies - Pillow - Medical Supplies Near Me - Norcross, Georgia

My chiropractor suggested I get a Saunders Cervical traction. I found online and order from Pro Therapy. They ship it right away after I ordered and got it to me in 2 days! Thank you. read more

Ordered "Finger Buddy" splints on June 15th. Received a backorder notice via email. Was charged for the order the very same day even though the original order said that I would not be charged until the order was shipped! Called and called and was always on hold. Left messages and never got a callback. Received the refund today- September 10!! Do not use this unprofessional company! read more

returns! I will never use this service again. I bought my husband the I-walk, he was unable to use it. I returned it using their return authorization form but used my own shipping (I ship everyday and it was easier and cheaper) because I did not use their shipping label they did not refund entire amount and charged me 59.98!!!! This is stupid! It's cheaper on them for me to use my label. I will never do business with them again! read more

This is a revised review. I was very upset when the therapy band that I ordered never arrived, and with Pro Therapy Supplies' reluctance to give me a refund. Well, my therapy band finally arrived on Apr 2, over a month after delivery was scheduled! I am sorry this happened, but to be fair, it wasn't really Pro Therapy's fault, it was the USPS. Perhaps the lesson learned is to ship orders via UPS instead of USPS. read more

If you visit this online business you will see they have a 'no hassle return policy' in place. This may give you enough confidence to make a purchase. Yet if you find yourself needing to return an unused/unopened product you must complete an online return form & this is where the hassling begins. You learn there are several criterion set in place to prevent you from ever being awarded a merchandise return number, which is the very thing you need to be able to receive reimbursement. This will be withheld from you and no arguing sanity will cause this fraudulent business to compensate you fairly. I recommend you instead make your online purchases at Amazon or thru PayPal. ..or any system that has customer protections in place. read more

I ordered a changing table online through Pro Therapy Supplies two months ago - billed and never received. Every time that I have contacted them I am told that it is back ordered and will ship in 5-6 days and it doesn't... and there is zero communication. Beware. read more

Received my Saunders Cervical Unit a couple days after ordering and have been instructed by my chiropractor to use it once a day for two weeks, then two to three times a week for my condition. I have disc degeneration in my C2-C7 as I don't want to be cut nor stuck as I ordered this device to relieve the pain and tingling that is on my left arm. I recommend this device to anyone experiencing pain from the upper neck area. read more

Ordered 15 Thera-Bands with soft grip handles. The soft grips were pictured but there was no description. I had ordered from this company before and did not have an issue. This time I received a box from Amazon and the bands had PVC handles, not the soft grip I ordered. I have had this issue with Amazon before so wondered if they somehow buy through Amazon and send out. I finally was able to get through to customer service after l left two voicemails with no response. They would not cover the cost to return the order. As a result, they have lost me as a customer. I will just order from Amazon moving forward. At least they own up to their mistakes and have free returns unlike Pro Therapy Supplies. read more

Customer service review: I initially found the Pro Therapy site as I searched for online retailers selling Saunders Lumbar Home Traction Device ( https://www.protherapysupplies.com/Shop-By-Category?search=Saunders+Lumbar+Home+Traction+Device ). I placed the item in the shopping cart and was interrupted. When I returned to complete the order I decided to register with the supplier so I could more easily track the order and if there was a problem I would have access to my order info. The day after I ordered the item and again 3 day after I received and e-mail saying: Last Chance! 10% off to Finish Your Order with Pro Therapy Supplies Inbox x Customer Service 6:00 AM (3 hours ago) to me Dear Customer, This is a last reminder that you recently added one or more items to your Shopping Cart. We'd like to invite you back to complete your order and enjoy 10% off your entire purchase with promo code CART10 (some restrictions apply including Biofreeze). Completing Your Order Is Fast and Easy! Click here to view your shopping cart. Have product or ordering questions? Reply to this email or call 1-800-883-0368 Mon-Fri, 8:30 a.m. - 5:30 p.m. EST. Thanks for shopping at Pro Therapy Supplies! Sincerely, Customer Service Pro Therapy Supplies 1-800-883-0368 I decided to call and ask if I could have the discount applied. I was told no as the Saunders Lumbar Home Traction Device was not included. They knew what item was in my cart yet Pro Therapy sent me two e-mails. Two suggestions: 1. If you plan on ordering from Pro Therapy online, place the order in cart and wait a couple days to see if the 10% offer comes and 2. Don't be disappointed if you hear that your item is not included even as they know what item was left in the cart. This is not a review of the item, which was recommended by my physical therapist. The item was ordered on a Monday and will arrive today 4 days later, Thursday (Duluth, Ga to the Denver, CO area). Shipped same day ordered. read more

Ordered a pair of orthotic inserts. Great price and shipped in 24 hours! Atlanta to North Florida should be a quick delivery, right? Imagine my surprise 6 days later to receive a notice that my order had shipped. Thoroughly disappointed by the delay in shipping and failure to communicate any delays to me. I should have read the reviews first. I won't make that mistake again. read more

Placed a small simple order of bandages and vaseline for upcoming surgery. Still waiting for shipment or explanation in response to my inquiries, other than a "fulfilled" email on the day of my last complaint with a post office tracking for only one the items. The tracking # status is label created. No actual shipment. Will never do business again with them. Will be initiating a credit card dispute with bank. It's been 2-1/2 weeks since my order was placed, and still no shipment or ETA. Sean Tang runs a petty operation and will nickel and dime you and haggle, despite the trail of complaints on BB, Yelp, and other complaint sites. Andrew Sandler read more

If I would be able to not give any stars, I would. Worst mistake EVER! It's a completely FAKE, at least online. I purchased a portable massage table and they sent me the bedding sheets you put on it. That was in SEPTEMBER. As soon as it arrived and I saw the package (very small) I contact them to return the item. It was finally FEBRUARY when the contacted me back after thousands of emails. I spent weeks trying to get the labels from them and they even told me that they didn't receive the package from me yet, and to hurry up to send it or they wouldn't give me my money! I got the labels, finally, by mid-MARCH and send them right away to them. It's been a MONTH they received it (thanks FedEx for you tracking numbers) and they haven't replied to my emails, confirm they receive them (if I already know they did) or gave me my money back! It's FAKE, it's a JOKE, it's a TRICK TO MAKE MONEY FROM A LIE!!!! read more

Once again I must give an excellent 5 star review. The staff at this company not only has great service reps who have gone beyond my expectations. Their professionalism, very cordial attitude and smiling voices makes them one of the best businesses I have had the pleasure of ordering from them. read more

We ordered two items from this company, both of which indicated online would ship for free. After one week, I received an e-mail from their customer service asking to fill out a shipping form required from the vendor. Upon filling it out, I was notified additional freight shipping charges would be nearly $300 for one of our items. After speaking with customer service they explained that because it was a large item it was shipping directly from the vendor via freight and it would not ship for free. We ended up cancelling the item and ordering from a different vendor for a lower price including shipping. read more

This is the first and last time I order from Pro Therapy. If Amazon sold what I needed I would never have gone to another website in the first place. I ordered two items over 2 weeks ago, one took 10 days to reach me, the other is still en route to my home. Amazon takes 3 days at max. I should have been notified that the items come in 2 separate orders when available and that it could take up to 14 days to receive same. If that were the case I would have ordered from another site. The customer service rep. I contacted should have reimbursed me for the second item just to keep me as a customer. She told me to return it. How is that possible when I haven't received it yet?? I really would like to give them zero stars for such lousy customer service. Take my advice and DO NOT order from Pro Therapy read more

Bait and switch tactics.. Rip-off alert. Purchased an on sale item and after purchase the seller told me that the item was wrong. The seller wanted 50% more for my order. They get you with the good price then take it away. I have filed a case with Pay Pal. In process of contacting The Better Business Bureau in Ga. Awful company! read more

If i could review this as Zero stars, I would. This company is dreadful. I ordered a very special gift for the holidays, 2 weeks in advance. They advertise free shipping, but what they don't tell you is that, if you want your product in less than a month, then you need to pay extra. Their customer service is terrible and they take absolutely no responsibility for my ruined holiday. I will never order from them ever again, and I will urge anyone I meet to do the same. I was completely insulted by their disregard of my business with them . read more

I have been purchasing orthotics and a few other items from Pro Therapy for probably the last 6-7 years, maybe longer. I have never had a problem with any of my orders. Once or twice I called in for clarification and help with an order; it was taken care of. Items have always arrived very timely. One time I believe something was on backorder, but arrived within the timeframe I was given. It is confusing though. Reading the various reviews would make you think two different companies are having their reviews mixed together. The reviews appear either very good, or very bad. I have no complaints about this company. They have always done well by me. read more

The free shipping is not very fast and may take more than a week, however considering the fact that it's free it's still OK. I've ordered several items and received most of them in a reasonable time. I had some issues with one of my last orders and there was a missing item in that order. Apparently the item was back ordered however it wasn't noted on their system. I contacted their customer service and MS. Dawn took care of that and shipped the missing item on the same day I spoke to her. Overall, I like the way they have wide variety of physical therapy supplies and I don't need to go to multiple locations for my needs. Despite my last experience, I'll still consider them for my physical therapy needs. read more

This company, if it really is one, is horrible. I placed an order on 12/21/17. I never received it. When I inquired on January 9, 2018, they said they would send it. Still never received it. I called and asked for a refund on February 13, 2018, since they have been unable to fulfill the order. I have never received either the order or the refund. As far as I'm concerned they ripped me off. read more

I would like to give Pro Therapy a higher rating than 3 stars, but my experience with them has been only so-so. I ordered a resistance band loop from them, and it worked fine for 2 months, then broke. In their chat line, their agent explained that they are supposed to last 6 months. i tried to continue the conversation while intermittently checking my computer instead of sitting in front of my computer waiting, waiting, waiting for them to respond. I exchanged several questions and answers, then the chat line was disconnected. I am disappointed that they apparently expect chatters to drop everything and sit patiently at the computer doing nothing else until their chat pros deign to return to the keyboard. read more

I got terrible experience .I was shopping from online they didn't indication out of stock. after payment never get trucking number .I send e-mail asked number they said out of stock . If I didn't contact with them never know back order !!! also I cancelled item they don't back money ! They are making excuse .I can't waste my time with them just stopped my credit card payment. I'm just wondering good review.... read more

Shipped wrong item, but corrected mistake as soon as I called and got my wife item needed in time for planned trip without requiring RA # and return of the incorrect item. Great customer service. Only reason for not being a 5 is they did ship wrong item. read more

I purchased an item and requested a return. The company was going to charge a 15% re-stocking fee and charge me for shipping (approx. $10). This was almost half the cost of the item. Customer service wasn't helpful. I would recommend checking Amazon first as I find their customer service to be better and I also don't have to pay re-stocking and return fees. I opted to keep the item instead. As a physical therapist, I will not shop on their site again, nor will I recommend it to professional colleagues or my employer. Their items are available elsewhere with better service. read more

Pro Therapy Supplies has excellent prices and a wide array of products for sale. I recently returned a product and they provided a free shipping label. The refund was processed as soon as they received the returned product. Very flawless process; just excellent! read more

Exactly the product I needed, Received immediately with no trouble. Will definitely use again. No shipping charge was one reason I chose this company. Thanks to Anderson Chiropractic of Concord CA for the recommendation. Great online ordering. read more

Purchased a clavicle support brace from Pro Therapy Supplies. Transaction was smooth. Excellent product. Price was very reasonable. Very happy. No complaints. read more

failed to honor delivery window, which caused huge inconvenience relative to surgery, then refused refund upon order cancellation. Customer service tried to deny responsibility by saying promised window was completely different than what website lists, then when this blatant lie was pointed out, proceeded with the next series of illogical justifications. End of the day, I've still yet to receive a refund. read more

I ordered two sets of TULI'S heel cups with the on line order page. The order system worked well and the response was rapid and accurate. The shipping was fast and accurate. I order these as extra's over the issues from the V.A. which has cut back due to budget cuts. I gave my brother a set and he said he would be ordering a few pairs. read more

This company should not be allowed to provide products Period. The first device was defective. They would not return it and I disputed the charges with my CC company, and they ruled in my favor. That took three weeks to resolve they sent me a second unit that does not work. So, my CC company will still not pay them due to a defective product. I am a Physician myself and my sister is a PT that in the past had referred her patients to this company to by therapy products and due to these types of problems has stopped. The unit I purchased from another company works great. Buyer beware PLEASE SHOP SOMEWARE ELSE for your peace of mind! read more

Good service and compatible prices. Easy to locate desired items using the online catalog. I have ordered from this company 4 times and have received my items within a reasonable time. The only issue I have had is with the item I purchase they are sometimes out of stock and my delivery is delayed a few days. read more

I ordered an item and got an email confirmation of the order. I never got an email with shipping information, so after waiting 2 weeks I called their customer service number and was told that the item was discontinued and they no longer carried it. When I asked if they had refunded my money, I was told that it would be 3-5 days from now. So apparently they only issue refunds after someone calls them and asks for it. Beware. read more

I ordered orthotics from this company. They arrived promptly as promised. Unfortunately, they did not work for me. I had no problem returning the item and received my money back as promised. This is an excellent company. They were helpful and efficient. I recommend this company and would buy from them again. Excellent company read more

I ordered an Air Cast Motorized Cryo Cooler with an XL knee cuff from Pro Therapy Supplies. The website said 3 - 5 days. It has been five days, no cooler yet they took my money from my bank account. I have sent several emails. Pro Therapy staff say item both in stock and its being shipped from manufacturer. It would have been nice if thier website had let me know. Now emails not being returned, I can't get a tracking number. DO NOT BUY FROM PRO THERAPY IF YOU NEED THE ITEM IN A TIMELY MANNER!!!!! read more

UPDATE 9/20/17: Shortly after my first review i receive message on Facebook from Sean. He explained that there is suppose to be an email sent out if there is any back order issues he will be looking into this so this does not happen again. He further more solved my back order issues and made sure my things were sent out the next day. This morning I received my packages and extremely happy again. This is a great company, there was an issue with their email system for back orders which hopefully will be corrected as soon as possible. As Sean corrected my issues very quickly, there for my update and my stars changing. If the product you want is not back-ordered or if you do not need their support. They are awesome! Unfortunately my time with them was and is still a crap show. I ordered 3 items from them, the 1st item was shipped with in a couple of days but the other items were not. After a week I went on their chat support. I waited 20 minutes and finally got an answer when I said "HELLO IS ANYONE THERE?". The gentleman then "researched" my order and told me my 2 items were back-ordered. It would take 5-7 Business Days for them to receive the items. The website does not indicate if a item is on back-order and also support will never contact you if items are on back-order. Their Customer Support is the worst! read more

Having read the reviews, I expected long delays in shipping and a host of other problems. I convinced myself that the said Yelp reviews were accurate after receiving no updates to the provided tracking number for four (4) days. I contacted customer care who surprisingly stated that the reason the updates weren't showing is because FedEx will drop off the package to USPS, when it was in USPS' possession, I would then be able to see the updates. Cumbersome? Sure, but what isn't these days? Operations management is tough work. Regardless, that very day my product updated and came in the mail. In summary, the tracking number system may be screwy but the product came as described and on time. read more

The only descent experience I had from Pro Therapy was the price of the elbow sleeve I ordered. I found out only after I called after 10 day (which the site states that your items should be received within that time), that my item was on back order. I did get many apologies from the CS rep that day (that didn't have anything to do with the lack of communication from her company) but never received an email, text or phone call in this age of technology. Great business communication. I was then told it would take up to another week to get my elbow sleeve. Just a thought from a customer, how about overnight delivery. It did only take four days to come in. I also thought there might be a discount or something for the inconvenience . But no. Oh well good price doesn't mean good service. Lesson learned. Jonathan Serrano read more

As an online retailer, they have room to improve. The item was listed as in stock when I ordered on 17 August, but was not shipped until 6 October. I received feedback twice. Once that the manufacturer was shipping the item to them and then when they shipped to me with a tracking number. I liked the price point, but understand that there could be a length delay. Fortunately, I did not have a critical need for the item and could wait. I used the product this weekend and it performed as expected. read more

I ordered an XXL knee brace and followed the measuring instructions to a T.... I received it and it wasn't even CLOSE to going on my leg. It would cost me $13 to send it back for an exchange so I guess I'm stuck with a $40 knee brace I can't use... I would not recommend this company as they do not stand behind their directions or offer a return label for shipping. read more